Brother Printer Does Not Pick Up Paper What To Do

brother, printer, does, pick, paper

DOES NOT grab the print paper

Possible reasons :. The paper guides are too tight in the paper tray. Too thick or too thin paper;. Poor paper quality;. Dust on the pick-up roller worn out pick roller;. There may be a foreign object or leftover papers.

Solution options: try to print on a different paper;. Try with your hand when sending to print whether the roller rotates, if not. Contact the SC. Wipe or replace the rubber band of the roller. Will print on thicker paper (cardboard) and try to push through a possible foreign object jammed (apply force when the paper is grabbed).

DOES NOT grab the print paper

Did you start typing and then you saw that the device does not pick up a sheet of paper? Many people face this problem, but it can be solved quite simply. If the printer stopped picking up printer paper, then you’ve come to the right place!

So why does the all-in-one printer NOT pick up paper? There can be many reasons for this. The most common of them:

  • The pick roller is worn out;
  • The quality of the paper is poor;
  • The guides are too tight in the media tray.
  • There may be a foreign object or paper remains;
  • Unsuitable paper weight; dirt on the media pickup roller.

What if the device does not pick up paper? Of course, the solutions to the problem depend on the cause. Options for its elimination:

  • Try printing on a different paper;
  • Examine the roller to see if it turns;
  • If the printer is crooked and does not pick up the paper well, wipe or replace the rubber roller;
  • Start printing on heavier paper and try to push through any jammed paper that may have jammed (use force when picking up paper).

DOES NOT grab canon, HP, epson, brother or any other printer? As you can see, the solution to this problem is quite simple.

Possible reasons :. The paper guides are too tight in the paper tray. Too thick or too thin paper;. Poor paper quality;. Dust on the pick-up roller worn out pick roller;. There may be a foreign object or leftover papers.

Solution options: try to print on a different paper;. Try with your hand when sending to print whether the roller rotates, if not. Contact the SC. Wipe or replace the rubber band of the roller. Will print on thicker paper (cardboard) and try to push through a foreign object possibly jammed (apply force when the paper is grabbed).

DOES NOT grab the print paper

Did you start typing and then you saw that the device does not pick up a sheet of paper? Many people face this problem, but it can be solved quite simply. If the printer stopped picking up printer paper, then you’ve come to the right place!

So why does the all-in-one printer NOT pick up paper? There can be many reasons for this. The most common of them:

  • The pick roller is worn out;
  • The quality of the paper is poor;
  • The guides are too tight in the media tray.
  • There may be a foreign object or paper remains;
  • Unsuitable paper weight; dirt on the media pickup roller.

What if the product does not pick up paper? Of course, the solutions to the problem depend on the cause. Options for its elimination:

  • Try printing on a different paper;
  • Examine the roller to see if it turns;
  • If the printer is crooked and does not pick up the paper well, wipe or replace the rubber roller;
  • Start printing on heavier paper and try to push through any jammed paper that may have jammed (use force when picking up paper).

DOES NOT grab canon, HP, epson, brother or any other printer? As you can see, the solution to this problem is quite simple.

What to do if the device does not pick up paper

Most owners of printing devices are familiar with the situation when the device does not take paper. There can be many reasons. In this article, you will find detailed information about the possible causes of the problem and you can fix it yourself, rather than resorting to expensive repairs.

  • Checking Printer Operation
  • Paper check and print marks
  • Checking and Cleaning the Pick Rollers
  • Foreign objects in the device
  • Driver setting
  • Cleaning the paper sensor

Checking Printer Operation

To understand why the product is not picking up paper from the tray? And what is the prerequisite for the problem, first you need to determine the source, such as the computer or the printer itself. First, set the paper tray to the printing position. What you need to do to understand why the device does not pick up paper?

  • Turn off the computer and printer from the power supply.
  • Remove USB cable from printer.
  • Place several A4 sheets in the paper tray, making sure to remove the CD / DVD tray.
  • Turn on the devices, pressed the paper feed button and the power button at the same time, when the power indicator lights up. the buttons can be released.

After THESE manipulations, a template page should be printed that checks the operation of the nozzles by the printheads. If you find gaps in the text or white stripes, it makes sense to clean the head and nozzles in it.

Paper check and print marks

Printer Is HP not picking up paper? The instructions for your device provide recommendations for the quality and weight of paper that is suitable for your device. Observing this condition, the problem can be solved.

Replace paper when:

  • Printed text is faded and Printed with spaces.
  • There are traces of ink powder on the printed page.
  • Toner coloring matter smears across the page.
  • Printed text or drawing has no clear boundaries.

To avoid the above problems, always load paper in the tray that meets the requirements of this product.

To choose the right paper, follow these guidelines:

  • The quality of the paper must meet the requirements of GOST, Make sure that the leaves have cuts and tears, roughness, dust particles, wrinkles and curled edges.
  • Use blank sheets, not previously used ones.
  • There are two types of printers: laser and inkjet. Each type implies the use of a specific type of paper. Consider this condition when choosing paper media.
  • Paper that is too rough may NOT work well for printing. The print quality can only be improved by changing the paper to smooth.

Checking and Cleaning the Pick Rollers

Why is the product NOT taking paper from the tray? Frequent printing on the printer causes the rubber pick rollers to wear out and become dirty. A crash occurs and the HP product does not pick up paper.

You need to clean the rollers as follows:

  • Disconnect the printing device from the power supply.
  • Fold back the printer cover, opening access to the rollers, wipe the rollers with a piece of soft cloth soaked in filtered water, if it is problematic to get to the rollers, cleaning the rollers should be done with a Cotton bud.
  • Replace all parts, close the cover and connect the printer to power.
  • Try to print a test pattern.

Printer Does HP still pick up paper? The cleaning procedure can be repeated.

If the repeated procedure does not give results, a product that increases the elasticity of the surface of the rollers can help. It lasts for a while and the problem can be fixed before the printer is returned for repair. The whole process looks like a regular cleaning, but with the introduction of a special composition.

For faster cleaning of the rollers, it is advised to use a 2 in 1 product that combines the functions of both cleaning and restoring.

The most common problem is wear on the paper feed rollers. The solution to the problem for a long period will be their replacement in the service.

You can independently extend the life of the rollers in two ways:

  • Install the rollers on the other side, so that their less worn areas. fit into the place of more worn ones;
  • Remove the rollers and wrap them with insulating tape or tape;

Printer Is HP not picking up paper? The wear problem arises due to the uneven distribution of the load on the parts of the device during operation. For this reason, the parts facing the tray fail faster.

The reverse side of THESE parts retains a better look. To align the circumference of the roller and increase the diameter, it is enough to wrap it with tape 2-3 times and install it in place.

The indicated methods will make it possible to use the device for some time, but remember that later you should replace the rollers at the service center.

Foreign objects in the device

What if the device does not print the document? Foreign objects may get inside when opening the printer cover. You may have recently cleaned the toner, or changed the toner cartridges, check to see if something is stuck inside. Cap, staple bracket, coin. frequent pests of device mechanisms.

They get stuck between parts, block carriage movement and prevent the printer from reproducing the print, giving an error. The first thing to do is to make sure there are no foreign objects inside the device.

How to remove a foreign object if the product does not pick up paper instead of disassembling the product?

Why does the printer do not pick up paper well? So, look for the following symptoms: When sending a document to print, the product tries to grab a letter, the pickup roller rotates but the paper remains in place, and only half of the sheet is wrinkled or pulled.

Ninety percent of this is due to the fact that there is a foreign object in the device. What if the printer generates a paper jam error when an object gets under the paper sensor? Let’s try to figure out how to remove the item by disassembling the device. Sometimes, when you try to stretch the letter forward to remove, for example, a paper clip, the printer will tighten it even deeper. But there are also those rare cases when the item can be taken directly from the tray.

To do this, take a sheet of A4 thick cardboard and insert it under the pick-up roller. If the item is small, the density and thickness of the cardboard will help push through the jammed item. Such simple manipulations will save you from a long search for the cause of the breakdown and will quickly solve your problem. If after the procedure done, the problem remains, then the tips below will help you figure out what is wrong.

Driver setting

One of the reasons why the device does not pick up paper is the lack of drivers or their incorrect installation. To avoid problems with the installation, follow the following algorithm: insert the installation disc supplied with the printer into the computer.

The autorun window will appear on the screen, open the folder with the files and double-click the left mouse button on the avtorun shortcut. In the window that opens, click on “Install driver”. In the list of devices, find your printer model by scrolling through all the options with the “forward” button.

This will be followed by Unpacking files. After a dialog box appears on the screen asking you to turn on the printer. Connect the device using a USB cable. If you have purchased a multifunctional device, go back to the model selection menu and select the driver with the model index of your all-in-one printer.

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Cleaning the paper sensor

Why can’t the device see paper? Here you have checked, it would seem, the printer completely. They did NOT find any foreign objects, or worn rollers, reinstalled the drivers, changed the paper to a thicker one, but the situation improved. One of the reasons, in which there is practically no information anywhere, may be the paper sensor stained with a dye. You will be quite surprised how dirty it can be by wiping it with a soft cloth dampened with purified water.

It should be noted that with proper use, adherence to technical recommendations and competent maintenance, the printing device will last a very long time. You can fix many problems yourself, rather than resorting to the help of a wizard. If more serious repairs are required, requiring special skills, then the service center will provide you with qualified assistance in repairing any model of the printing device and, if necessary, replace the failed parts.

What to do if the product won’t pick up paper. Possible Reasons The Product Won’t Pick Up Paper From the Tray

Today it is extremely difficult to do without printing techniques. And both in the office and at home. However, sometimes printers, all-in-one printers, and other similar devices fail. One of the most common problems associated with paper feed, which the printer does not pick up well or does NOT pick up at all from the tray. What could be the reason for such a malfunction and how to quickly fix it? Let’s look at all this and find the answer to the question: “what if the device does not pick up paper?”.

Something got into the paper tray
2. Paper
3. Software glitch
4. Paper pick rollers
5. Malfunction of the paper feed unit
6. Other reasons

Something got into the paper tray
Often, the device does not pick up paper for a simple reason. a foreign object has entered the tray. This can be a pen cap, pencil, paper clip, sticker, etc. This is especially the case in top-loading printers. Even a small staple bracket can destroy such a printer.

So we recommend that you visually inspect the feed tray and adjacent surfaces to make sure there are no foreign objects. They may be a prerequisite for the printer to stop picking up paper for further printing.

A foreign object may fall into the tray

If you find a foreign body deep in the device, you can get it out with tweezers. Does not work? Then try to take the device in your hands, and then gently turn it over and shake it a little. Sometimes it helps, and the foreign object just falls out onto the floor. Just do not shake the printer too long or too hard, as it can easily break it.

To clean the input tray in the laser printer, you will have to pull the cartridge out of the device. Then examine it carefully. After all, it can also contain debris that interferes with the supply of sheets for printing. Then look inside the printing device. Debris in the form of pieces of paper can sink deep enough.

If paper is jammed, carefully pull it out

Paper
The paper itself may also serve as a prerequisite for the problem. For example, its poor quality or inappropriate density. Therefore, the first step is to make sure that you are using plain paper of the same size. Its density should be within 80 g / m². If the device does not capture photographic paper, then, most likely, it is simply not adapted for printing on such materials.

Oftentimes, the printer will NOT pick up paper from the tray due to mints, damaged, or torn sheets. Or they are folded unevenly. Therefore, it will not be superfluous to check the paper itself, carefully put it in the feed tray. Naturally, you need to remove all the jammed sheets.

Try using a small amount of paper. About 10-20 sheets. Stack them neatly in a stack. You can even knock it on the surface so that the sheets lay tight and even. Then put paper in the feed tray and be sure to slide the paper guide to align the stack of sheets. If nothing has changed and the printer still does not start printing, then go to the next step.

You can try putting some paper in the tray.

Software glitch
Let’s not forget that a printer is a rather complex technical device that has its own control electronics. This means that a failure in the software part may simply occur. So try restarting your printer. Also, unplug the device for a while (about 30 seconds). Including, and a separate power supply unit, if available.

If this does not help, then you can resort to resetting the settings. For this:

Turn on the printer. Wait for it to be ready for work.
Then unplug the power cord. Better to pull it straight out of the connector on the back of the device.
If the manufacturer of the printer model is HP, Canon or Brother, then we leave the printer de-energized for 15-20 seconds. Otherwise, you will not be able to reset the settings.
Next, connect the power cable. In theory, the device should turn on automatically. If not, then press the corresponding button.
Trying to send some text to print. If the paper is still NOT seized, then, most likely, the reason for the printer failure is already more serious.
A software glitch could be a prerequisite that the device does not pick up paper

In addition, software errors are often observed in models with two (or more) trays, of which one is inoperative. Here, simply resetting the settings will NOT help. In 90% of cases, they are fixed by reinstalling or updating drivers. Then the paper is picked up from both the upper and lower trays.

Paper pick rollers
The fact that the product does not pick up paper for further printing may be due to an internal problem. This is a problem with the pick-up rollers. Most often they just get dirty during operation. Largely due to poor quality paper or ink adhesion.

Problems with the pick-up rollers

To clean the rollers you will need:

Cotton swabs;
Clean, lint-free cloth
Water (purified, such as distilled).
It is not recommended to use various chemical cleaners and alcohol. But the liquid for cleaning rubber surfaces “Kopikliner” will do just right. If not, then limit yourself to water. Cleaning the rollers is quite simple:

Unplug the printer from the outlet
We wet the rags with water (or a copyliner);
We clean the surface of the rollers until dirty spots stop appearing on the fabric;
If any part of the rollers is far away, then use cotton swabs.
The rollers should be cleaned

Try not to get too much moisture into the device. For easier cleaning of the rollers, you can loosen the clips slightly. On some models, the rollers are easily removed from the printer. In this case, the procedure will NOT cause any difficulties at all.

In addition, the pick rollers can and will wear out. This is another common reason why the printer stops taking sheets to print. Of course, you can replace them with new ones. However, there are other ways:

Move the roller a little, rotate it along its axis so that the more worn rubber surface changes places with the one where the wear is minimal;
Remove the roller and wrap its rubber part with electrical tape (just a couple of turns). It is necessary that the diameter increases by only a millimeter. Next, reinstall it. Due to this thickening, you can slightly extend the service life of this part.
True, all these are temporary measures. If you really notice increased wear on the paper feed rollers, then they should be replaced with new ones.

If the rollers are worn out, they should be replaced

Paper feed problems
It also happens that all of the above actions and even replacing or cleaning the rollers do not give any results. The thing is that the paper feed units are worn out. This is often the case with the samsung scx 4200 printer (and other models in this series). For example, over time, the metal bar on the brake pad begins to retreat, a backlash appears in the bushings of the paper pick-up roller, or the tray mounts wear out. In total, a gap of a couple of millimeters is obtained. This is enough for an error to “pop up” on the display or the printer stops picking up paper.

Problems with the paper feed unit

How to deal with such malfunctions? There are several options:

Someone changes the tray mounts in places or puts new ones;
Others deepen them a little by placing a toothpick or a piece of plastic;
If there is no metal bar on the brake pad, then it is replaced with strips of metallized adhesive tape;
Metallic tape will also help with any looseness in the bushings. To do this, a couple of skeins of metallized adhesive tape are made around its base (along the movement of the coupling!). Then a little grease is added. The main thing is NOT to overdo it with the amount of scotch tape. Otherwise, during operation, the paper pickup clutch will crack or stop functioning altogether.
By the way, there is one more “sore” in canon printers. The paper sensor is often dirty in them. Its tasks include adjustment and control of the position of the flag, which rises when the sheet passes. Naturally, a jam occurs and subsequent paper feed is no longer possible.

Other reasons
As you already understood, there are a lot of reasons why the printer stops taking paper for printing. Often, some parts also fail. In the end, only a service center can diagnose the problem and fix it. However, sometimes the reason lies in the little things.

There may be other reasons

For example, epson does NOT pick up paper even when manual feed is on. Many models from other manufacturers also have this option. By activating it, users simply forget about it. What to do? It is enough to find the “print settings” item in the printer menu and select automatic paper feed.

What to do if the printer stops picking up paper

One of the most common problems faced by many owners of office equipment printers is the following: the all-in-one printer or the device does not take paper from the tray. There are a lot of reasons for its appearance, and from the current article you can find out in the most basic ways to solve this malfunction. Otherwise, you will have to fork out for the services of the craftsmen.

Checking the paper

If you are concerned about the question “the device does not pick up the paper, what to do”, then the possible cause of this problem lies in the paper, or rather, in its unsuitable quality. First, you have to remove all the paper that you have already put in the feed tray, and then remove all damaged sheets from the stack. Next Make sure that you have purchased regular quality 80 g / m2 paper and the same size. Then thoroughly “knead” all the sheets of paper and align by knocking on the table for this. Load 10-15 sheets for Test print, put them in the machine’s tray until they stop. In this case, all sheets must lie flat. Try to print several documents. But if the device does not pick up paper after the performed steps, then read the recommendations described below.

Resetting the settings

To resolve the issue related to why the device does not pick up sheets of paper, try resetting the device. Perhaps the reason that the mechanism of the machine has ceased to perceive and tighten the paper is a software failure.

To reset the machine, first turn off the machine and unplug the power cord. Leave the printer in a de-energized state for about 15 seconds, after which you can reconnect it to the network. In this case, it should turn on without your intervention, otherwise. press the power button. Print a few test reports by holding down any button for 3-4 seconds (not in all devices) or by choosing to print a report from the panel. If all goes well and the Pickup Roller is triggered, then a software failure is the prerequisite. But if the mechanism will not pick up the sheets for printing the report, then pay attention to the other reasons described below.

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Removing foreign objects

If the device ceases to perceive paper or it does it very badly, then for sure some foreign object has got inside it, which has violated its performance. To eliminate the cause, first of all, you need to do the following: disconnect the printer from the power and remove all sheets from the feed tray, and, if possible, remove it altogether. If your printer is laser, then after taking out its consumables, open all the covers that you can to check if there are any unnecessary items, for example, pieces of paper. Reassemble the printer in the reverse order and fill its tray with 10-25 letters of paper, after which we will make a test print.

Changed driver settings

Quite often, the mechanism of the printing device begins to stop taking paper due to changed settings in the print driver. In such a situation, the Relevant question arises: what to do if the printer refuses to accept paper because of the settings? To solve the problem, open any document that can be printed and press hot keys to bring up the print window. Select the desired device in it and open its properties. Then go to the “Functions” tab, where from the drop-down menu select the optimal paper type and size. Be sure to save your changes and then try a test print. If this does not help, then it is better to call the wizard or take your printer yourself to any reliable service center.

Clean rollers

It so happens that the mechanism that grips the sheets becomes junk due to the paper feed roller that gets dirty during operation. To thoroughly clean this part, you will need to prepare any clean, lint-free material, water and a few cotton swabs. over, it is better to use filtered or distilled water. Remember not to use alcohol or other cleaning agents for this procedure.

If the rollers are easily accessible, then gently wipe them with a material previously moistened with water. Otherwise, you will have to use a cotton swab, which you need to moisten and squeeze out well. Then you need to assemble the machine, turn it on and print any few documents.

If this recommendation does not help you, then most likely the feed rollers need to be replaced. To do this, you can contact the office equipment repair center or read information on the model of your printer on our website and make a replacement yourself. The second option is by far the most economical.

The product does not pick up paper

Our team of experienced professionals is always ready to help you. Our office is located in Kiev, at 17/1 Architect Gorodetsky Street. We work both in the office and on the go. To call the master, in case of any printer breakdown or to refill a cartridge, you need to call our manager by phone. (044) 361 64 82 or leave a request to call the master on the service website, explaining the breakdown.

Also on our website you can find detailed information about printers and their components, as well as detailed instructions that will tell you how to correctly solve a particular situation.

Reasons why the product will not pull paper from the tray:

List of reasons why the product will not take paper from the paper tray.

  • The paper is of the wrong quality, that is, too thin or too thick.
  • Guides are tightly clamped or paper is crooked in the tray.
  • Printer settings failed.
  • Device not responding or defective / NOT current printer driver.
  • The default settings are “Manual feed”.
  • Dust has accumulated on the pick roller.
  • Pickup roller breakage.
  • Foreign objects (paper clip, piece of paper) got into the printer.
  • Damage to the paper feed unit.

What to do if the product does not pick up paper from the lower tray when printing.

Reasons and solutions:

The paper is of the wrong quality. The method for solving this problem is a banal replacement of paper with a more suitable one. For example, you had cardboard, glossy or photo paper in the paper tray, but you need a regular A4 paper. Print a test page.

The paper guides are tight or the paper is crooked in the tray. The paper guides and position need to be adjusted. Print test page.

Printer settings failed. You must turn off the printer and unplug it for 15-25 seconds. This will automatically restore the original settings. Print a test page.

The device does not respond or the printer driver is faulty.

4.1. There are connections to the printer. You need to check your USB cable connection and / or Wi-Fi connection. The solution is to replace the USB cable (if the cable is connected correctly, but the printer still does NOT respond) or restart the router.

4.2. The printer is offline (standby). You can understand that your device is offline by dimming the display on the printer. If there is such a display, this is indicated by a flashing light next to the on / off button. In this case, you need to take the printer out of standby mode. press the power button or restart the program.

4.3. The printer driver is defective. Update or reinstall the program.

  • Open the “Control Panel” through the “Start” program
  • Select the term “Hardware and Sound” and go to “Device Manager”.
  • A window will appear in which you need to select the category “Printing devices”.
  • Select a broken printer and right-click on it and select “update driver”, then start searching for an update.
  • When a driver update is found, install it and restart your computer.
  • If these manipulations did not help, then you need to select delete in the “Task Manager” instead of updating. And after uninstalling, restart your computer and connect the printer to your computer for a new driver installation.

The default settings are “Manual feed”.

5.1. You must click the “Start” button on the desktop and select “Devices and Printers”.

5.2. Next, select the desired printer and Right-click on it, in the window that appears, select “Print Settings”.

5.3. In the “Source” menu select “auto select”.

5.4. To confirm the change in the settings, click “OK”.

5.5. Print test page.

Dust has accumulated on the pick roller. If there is accumulated dust on the pickup roller, it must be carefully cleaned. To do this you need: rubbing alcohol and a clean piece of cloth / lint-free rag.

6.1. Turn off the printer and disconnect it from the network.

6.2. We open the cover of the cartridge compartment, very carefully by the handle, strictly vertically We take it out. The cartridge must be put on a horizontal surface and covered with a letter of paper, this is necessary so that sunlight does not fall on it and does NOT spoil it.

6.3. Find the Pickup Roller inside the printer, it is located at the bottom of the printer.

6.4. Unlock the locks on both sides that hold the roller and pull it out very carefully. If visually on the roller there are any defects, scratches, punctures or something else, this roller must be replaced with a new one without defects.

6.5. Dampen the cloth with rubbing alcohol and gently remove the dust from the dirty roller. Then wipe the roller again with a dry cloth to remove any remaining dirt. Let the roller dry for a few minutes.

6.6. Place the roller back in the correct position. If you look closely, you will see that the roller has round and rectangular slots on each side, they are necessary for the correct installation of the roller in its compartment. First, you should put the round latches, and then you need to slide the roller until it clicks. This means that the roller is in place in the correct position.

6.7. Reinstall the cartridge and close the top cover of the printer.

6.8. Print a test page.

Pickup roller breakage. To eliminate this defect, it is necessary to remove the old Broken pickup roller (for how to do it see point 5. Dust has accumulated on the pickup roller) and replace it with a new one purchased in advance. Print test page.

Foreign objects have entered the printer. Open the printer, remove the cartridge, and make sure there are foreign bodies under the pick roller and in the paper feed hub. If any, carefully remove them from the printer body. Print a test page.

Damage to the paper feed unit.

To fix this problem, you can resort to the following series of actions.

  • Swap mounts or install new ones;
  • You can try to drown them a little with a toothpick;
  • You can replace the metal bar on the braking platform;
  • If there is a small gap on the bushings, it must be wrapped with special tape in the direction of travel and lubricated to reduce the friction of the coupling;
  • Make a test print of the page.

Our example Considered on an HP LaserJet 1020 printer, but such problems can occur with any company printer. Whether it’s Epson, Lexmark, HP, Samsung, Canon, Xerox or whatever. The reasons for almost all models are the same and are also solved approximately in the same way, the only caveat is that the models of THESE printers differ in their structure.

What to do if the product does not pick up paper

We constantly have to work with various information and documents in electronic form, but the need to duplicate them in the printed version does NOT cease to be relevant. In addition, thanks to modern technology, you can independently print family photos, design projects, business cards and even large posters. Not everyone manages to carefully familiarize themselves with the operating rules of a particular device, which sometimes leads to a number of questions, which upon closer examination it is quite possible to solve independently. One of the most common. the printer is on and working, but cannot grab the next sheet for printing.

Why won’t the device pick up paper?

There may be several reasons why the printer does not take paper well:

  • Foreign objects are stuck inside the printer, between the printheads or in the pick-up tray itself, limiting the movement of the mechanism. This situation is most likely if the device is located on a desktop, above which there are shelves with office supplies. A paper clip, a button, a pen cap, an eraser. Even a piece of a letter that is carelessly pulled out can cause a malfunction.
  • Incorrectly selected paper. Some of its types have insufficient or excessive density, which means that the printer simply cannot capture the letter.
  • The pick rollers become dirty or begin to deviate from the working pattern. You can also eliminate this cause yourself.
  • Even if the paper is selected correctly, the product may not be able to handle it due to deep creases, unevenness, or incorrect sheet sizes.
  • Hardware drivers crash. In this case, you have to diagnose both the printer and the computer.

What to do if the product does not pick up paper

Do not rush to call the wizard or reboot the device. You will most likely be able to fix the problem yourself. Inspect the printer and, if possible, its internal mechanisms, check the connection to the network and to the computer or laptop. DO NOT use physical force or try to disassemble the printer yourself, because this is a rather complex device.

Checking the paper

Review the specifications of your device, paying attention to the acceptable paper weight. Before printing, carefully flatten the sheets and check if there are bent corners. Also ensure that the sheets are evenly aligned with the edges of the paper feed tray.

IMPORTANT! On some of the devices there are special guides that DO NOT allow the sheets to move or jam. If your device is NOT equipped with this, try holding the paper yourself while printing, guiding it for smoother and more accurate printing.

Resetting the settings

Sometimes hardware or software crashes. You can reset the current print settings, which is very simple:

  • Clear the document print queue to put the device into standby mode.
  • DO NOT turn off the printer, Disconnect it from the power supply and leave it for about half a minute.
  • Connect the device to the network again. In this case, it should turn on on its own, but without the previous settings. If not, turn on the printer manually using the start button.
  • Conduct a test print. If the problem was a software glitch, you won’t have any new difficulties.
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Removing foreign objects

You can use tweezers if you find it difficult to remove a foreign object with your fingers. Proceed slowly and carefully so as not to damage the device. If a piece of letter is stuck in the printer, pull it in different directions in order to understand what exactly the piece is caught on.

Cleaning the rollers

The most common cause of dirty rollers is poor quality paper and ink. Paper fibers settle on the rollers, as well as ink residues, thereby reducing their ability to grip and move the sheet during printing. If the printer is old, instead of cleaning it is much more rational to replace the rollers with new ones. If you need to print something urgently, it is enough to make a couple of turns on the worn rollers with electrical tape.

To clean serviceable rollers you will need:

  • Pure water;
  • Lint-free fabric;
  • Cotton swabs.

It is necessary to moisten the cloth and gently wipe the rollers until all the dye is gone. To clean hard-to-reach places, you can use a damp cotton swab. If you are confident in your abilities, you can try removing the rollers for a more thorough cleaning. Each model or firm has its own algorithm for this procedure, which should be studied in advance.

Changing driver settings

Sometimes printing does not work due to incorrectly configured printer drivers, in particular, incorrectly specified paper size and type. In order to eliminate this problem, you need to manually set the necessary indicators, which is NOT particularly difficult.

You need to call the print menu, select the printer you need and go to its properties. Next, open the tab with the printer’s functions and set the paper characteristics in accordance with the data indicated on its packaging. Or choose the option that is the closest to them from those offered by the system. Next, you need to save the changes and try to print.

If this procedure does not help, it may be worth reinstalling the drivers. To do this, you need to uninstall older versions using the device manager. After that, you can download new software suitable for your printing device and install it on your computer.

What to do if the product does not pick up paper

It is convenient to have printing equipment at home. But sometimes various troubles happen to it, due to which the device ceases to perform its functions. One of the most common problems is that the device does not pick up paper. What to do in this case and how to find out what the problem is, and not by contacting the service center?

Functional check

If an Epson Corporation printer does not pick up paper (as well as a device from any other company), then first of all, you need to find out if the rollers responsible for this action rotate. It is possible that this is the problem. To check it is enough to send any document for printing and listen to the sounds that the device emits. After the rumble of the carriage moving the cartridge, there should be a rumble of the rotating axle.

You can also see that the platform starts to “feed” sheets. If this happened, everything is fine, there was no software failure, the mechanical parts are intact, the contacts are working. If not, then all Further actions are likely to be meaningless. Regardless of why the device does not pick up paper, Samsung, Canon and other manufacturers advise you to contact a service center, since many modern models can only remove foreign objects.

Trash inside

One of the most common reasons for refusal to work is getting into the receiving tray of various small and not so objects. This is the reason why the device does not pick up paper, which is typical for top-loading devices. Stationery is especially common near the rollers. Not only a pen or lipstick, but even a small object such as a paper clip or a staple, forgotten on the sheet, can prevent the paper from being caught. Therefore, you need to carefully examine the feed tray. It is likely that the cause of the malfunction is hidden there.

If a foreign body is found, then you need to try to remove it. There are two options. The first one. with the help of long tweezers, gently picking up the edge. The second is to turn the technique over and shake it gently. Only this should be done carefully and not for long, since the object may collapse even further or the device will not withstand such treatment.

Dirty roller

Office equipment is a delicate thing, it is sensitive to various contaminants: dust, toner and ink deposits, etc. It is quite possible that this is why the device does not pick up paper. Xerox, HP, and other manufacturers warn that customer self-repair will void your warranty. If its deadline has passed, and the design of the printer allows you to get to the rollers, then you can clean them yourself. If not, then it is better to take the device to a specialized service center.

The cleaning procedure is simple. You will need a soft rag and cleaning fluid. The latter is sometimes replaced with gasoline for lighters. It is advisable to take a light rag, so it will be easier to control the cleaning process. It should not leave behind a lint, otherwise the whole procedure will lose its meaning. A cloth is moistened with liquid and the rollers are wiped until the last traces of dirt, dust, color scheme disappear. Rags can also be replaced with special wipes. They do NOT leave lint and remove dirt well.

Loss of elasticity

The product will not pick up paper if the rollers are not soft enough. They are made of rubber, and it’s no secret that over time it becomes tough. In this case, you need to act similarly to the previous paragraph, only instead of cleaning liquid, you need to use a restoring liquid. For a while this will bring the printer back to life, but sooner or later you will still have to change the rollers. By the way, there are tools that combine two functions: cleaning and restoring.

Roller wear

Perhaps this is the most difficult case, since there is only one 100% effective remedy. replacing aged parts. If for this reason the device does not pick up paper, it is better to have the technician repaired right away. However, if for some reason it is not possible to take the device to a service center and wait until it is repaired, you can try to return it to working condition. There are two options:

  • Roller offset. In some devices, only the part that faces the tray works more. The opposite is practically NOT loaded. As a result, the roller wears out unevenly. Therefore, you can try to turn it over so that the whole and damaged parts are swapped.
  • Increase in diameter. If the roller is evenly worn from all sides, then you will have to remove it from the axis and reverse it with insulating tape or tape. 2-3 turns are enough, it is no longer necessary, since then the diameter will become too large. After such an impromptu repair, the video must be put back.

Both of these methods are not always possible to apply. And even less often they are effective. In addition, over time, the videos will still have to be changed. The printer may pick up the paper, but every other time or unevenly. And in a few months it will still fail. Therefore, it is better to immediately replace the worn out parts.

What to do if the printer stops picking up paper

One of the most common problems faced by many owners of office equipment printers is the following: the all-in-one printer or the device does not take paper from the tray. There are a lot of reasons for its appearance, and from the current article you can find out in the most basic ways to solve this malfunction. Otherwise, you will have to fork out for the services of the craftsmen.

Checking the paper

If you are concerned about the question “the device does not pick up the paper, what to do”, then the possible cause of this problem lies in the paper, or rather, in its unsuitable quality. First, you have to remove all the paper that you have already put in the feed tray, and then remove all damaged sheets from the stack. Next Make sure that you have purchased regular quality 80 g / m2 paper and the same size. Then thoroughly “knead” all the sheets of paper and align by knocking on the table for this. Load 10-15 sheets for Test print, put them in the machine’s tray until they stop. In this case, all sheets must lie flat. Try to print several documents. But if the device does not pick up paper after the performed steps, then read the recommendations described below.

Resetting the settings

To resolve the issue related to why the device does not pick up sheets of paper, try resetting the device. Perhaps the reason that the mechanism of the machine has ceased to perceive and tighten the paper is a software failure.

To reset the machine, first turn off the machine and unplug the power cord. Leave the printer in a de-energized state for about 15 seconds, after which you can reconnect it to the network. In this case, it should turn on without your intervention, otherwise. press the power button. Print a few test reports by holding down any button for 3-4 seconds (not in all devices) or by choosing to print a report from the panel. If all goes well and the Pickup Roller is triggered, then a software failure is the prerequisite. But if the mechanism will not pick up the sheets for printing the report, then pay attention to the other reasons described below.

Removing foreign objects

If the device ceases to perceive paper or it does it very badly, then for sure some foreign object has got inside it, which has violated its performance. To eliminate the cause, first of all, you need to do the following: disconnect the printer from the power and remove all sheets from the feed tray, and, if possible, remove it altogether. If your printer is laser, then after taking out its consumables, open all the covers that you can to check if there are any unnecessary items, for example, pieces of paper. Reassemble the printer in the reverse order and fill its tray with 10-25 letters of paper, after which we will make a test print.

Changed driver settings

Quite often, the mechanism of the printing device begins to stop taking paper due to changed settings in the print driver. In such a situation, the Relevant question arises: what to do if the printer refuses to accept paper because of the settings? To solve the problem, open any document that can be printed and press hot keys to bring up the print window. Select the desired device in it and open its properties. Then go to the “Functions” tab, where from the drop-down menu select the optimal paper type and size. Be sure to save your changes and then try a test print. If this does not help, then it is better to call the wizard or take your printer yourself to any reliable service center.

Clean rollers

It so happens that the mechanism that grips the sheets becomes junk due to the paper feed roller that gets dirty during operation. To thoroughly clean this part, you will need to prepare any clean, lint-free material, water and a few cotton swabs. over, it is better to use filtered or distilled water. Remember not to use alcohol or other cleaning agents for this procedure.

If the rollers are easily accessible, then gently wipe them with a material previously moistened with water. Otherwise, you will have to use a cotton swab, which you need to moisten and squeeze out well. Then you need to assemble the machine, turn it on and print any few documents.

If this recommendation does not help you, then most likely the feed rollers need to be replaced. To do this, you can contact the office equipment repair center or read information on the model of your printer on our website and make a replacement yourself. The second option is by far the most economical.