Canon Printer Does Not Pick Up Paper What To Do

Paper feed problems

It also happens that all of the above actions and even replacing or cleaning the rollers do not give any results. The thing is that the paper feed units are worn out. For example, over time, the printer starts to waste a metal bar on the brake pad, play appears in the bushings of the paper pick-up roller, or the tray mounts wear out. In total, a gap of a couple of millimeters is obtained. This is enough for an error to pop up on the display or the printer stops picking up paper.

Canon Printer Does Not Pick Up Paper What To Do

How to deal with such malfunctions? There are several options:

  • Someone changes the tray mounts in places or puts new ones;
  • Others deepen them a little by placing a toothpick or a piece of plastic;
  • If there is no metal bar on the brake pad, then it is replaced with strips of metallized adhesive tape;
  • Metallic tape will also help with any looseness in the bushings. To do this, a couple of skeins of metallized adhesive tape are made around its base (along the movement of the coupling!). Then a little grease is added. The main thing is NOT to overdo it with the amount of scotch tape. Otherwise, during operation, the paper pickup clutch will crack or stop functioning altogether.
  • By the way, there is another “sore” in printers. The paper sensor is often dirty in them. Its tasks include adjustment and control of the position of the flag, which rises when the sheet passes. Naturally, a jam occurs and subsequent paper feed is no longer possible.

Why the HP printer won’t pick up paper?

The main reasons for the printer to stop picking up paper are:

  • Out of paper.
  • Manual feed is on.
  • Paper guide is not positioned correctly.
  • Too rough or damp, wrinkled paper.
  • Torn letter in a pile of paper.
  • Damage to the pick roller.
  • Paper has the wrong grain direction.

This may be due to a software failure, in which case the device does not catch paper. You can fix the software glitch by SIMply rebooting the device. To do this, turn on the printer and wait until it boots up, then disconnect the rear power cord. If the printer is connected to a separate power supply unit. Unplug it and.

If the laser device does not pick up paper, keep it off for 15 seconds and reconnect. After that, the device should turn on automatically, but if this does not happen, press the power button. Further, you can try to print any document and check the serviceability of the equipment. If the printer still does NOT print, go to the next step.

Printer HP does not pick up paper?

Printing equipment is extremely necessary today, and not only in offices and companies, where the preparation of important documentation is part of the work of employees. But what about situations when the printer refuses to work normally? Is it always worth calling a wizard to solve a problem?

One of the problems that you can try to solve yourself is a situation when the printer refuses to take paper from the tray or picks it up, but not in the way it should be done. First you need to find out what the reason is, after which it will be easier to fix the problem.

Foreign objects

Occasionally staples, pieces of cloth, or other foreign objects get into the machine. This happens especially often in the office, where dozens of people use the printer, who are not always careful in handling ornaments. Foreign objects can temporarily block the operation of the printer or even damage it.

Disconnect the device. Check the paper tray and clean it if necessary. Then open the cover. If you are using a laser printer, take out the cartridge. Examine the inside of the device carefully and if you find any foreign objects, remove them. Then put the cartridge back in place, close all covers, put paper in the tray, plug in the device and try to print something.

Does NOT pick up paper HP printer. how to fix the problem?

Most often, the following methods can be effective when the device does not pick up paper:

  • Try printing on a different paper;
  • Examine the roller to see if it turns;
  • If the printer is crooked and does not pick up paper well, wipe or replace the roller rubber;
  • Start printing on heavier paper and try to push through any jammed paper (use force when picking up paper).


The paper itself may also serve as a prerequisite for the problem. For example, its poor quality or inappropriate density. Therefore, the first step is to make sure that you are using plain paper of the same size. Its density should be within 80 g / m². If the device does not capture photographic paper, then, most likely, it is SIMply not adapted for printing on such materials.

Oftentimes, the printer will NOT pick up paper from the tray due to mints, damaged, or torn sheets. Or they are folded unevenly. Therefore, it will not be superfluous to check the paper itself, carefully put it in the feed tray. Naturally, you need to remove all jammed sheets.

Try using a small amount of paper. About 10-20 sheets. Stack them neatly in a stack. You can even knock it on the surface so that the sheets lay tight and even. Then put paper in the feed tray and be sure to slide the paper guide to align the stack of sheets. If nothing has changed and the printer still does not start printing, then proceed to the next step.

HP Deskjet 1510, 2540 printers. All paper displays and product does not pick up paper

Remove any loose paper, debris, or foreign objects from the printer, and then try to print.

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You may need a flashlight to complete some of THESE steps.

Pattern: Flashlight

Disconnect the power cord and all cables from the back of the printer.

To avoid the risk of injury or electric shock, you must unplug the power cord before climbing inside the HP printer.

Remove paper from the input tray.

Use a flashlight to check for loose paper or objects in the input tray area, and then remove any paper or objects you find.

Figure: Checking the input tray area for loose items

Look down through the open input tray and locate the pick rollers. You may need a flashlight to illuminate the area.

Figure: Example of pick rollers

Use your fingers to move the pick mechanism located inside the input tray, and then remove any foreign objects or debris.

Figure: Removing Foreign Objects from the Pick-up Mechanism

Tilt the printer on its back, press lightly to move the pick mechanism, and then remove any foreign objects. Debris may fall out of the printer.

Figure: Tilting the printer back

Rotate the printer to access the cleaning door located at the bottom of the printer, then press the latches on both sides of the cleaning door to open it.

Figure: Opening the cleaning door

Remove any loose paper, debris, or foreign objects from the cleaning area.

Close the cleaning door and turn the printer over to its normal position.

Connect the power cord and all cables to the back of the printer, and then turn on the printer.

If the problem is not resolved, go to the next step.


HP single function printers. Computer displays an All Paper error and the product does not pick up or feed paper

Computer displays an All Paper error and the product does NOT pick or feed paper from the tray.

Cause. Cause. Paper pick rollers

The fact that the machine does not pick up paper for further printing may be due to an internal problem. This is a problem with the pick-up rollers. Most often they just get dirty during operation. Largely due to poor quality paper or ink adhesion.

To clean the rollers you will need:

  • Cotton buds;
  • Clean, lint-free cloth
  • Water (purified, such as distilled).

It is not recommended to use various chemical cleaners and alcohol. But the liquid for cleaning rubber surfaces “Kopikliner” will do just right. If not, then limit yourself to water. Cleaning the rollers is quite SIMple:

  • Unplug the printer from the outlet
  • We wet the rags with water (or a copyliner);
  • We clean the surface of the rollers until dirty spots stop appearing on the fabric;
  • If any part of the rollers is far away, then use cotton swabs.

Try not to get a lot of moisture into the device. For easier cleaning of the rollers, you can loosen the clips slightly. On some models, the rollers are easily removed from the printer. In this case, the procedure will NOT cause any difficulties at all.

In addition, the pick rollers can and will wear out. This is another common reason why the printer stops taking sheets to print. Of course, you can replace them with new ones. However, there are other ways:

  • Move the roller a little, rotate it along its axis so that the more worn rubber surface changes places with the one where the wear is minimal;
  • Remove the roller and wrap its rubber part with electrical tape (just a couple of turns). It is necessary that the diameter increases by only a millimeter. Next, reinstall it. Due to this thickening, you can slightly extend the service life of this part.

True, all these are temporary measures. If you really notice increased wear on the paper feed rollers, then they should be replaced with new ones.

Other reasons

As you already understood, there are a lot of reasons why the printing device stops taking paper for printing. Often, some parts also fail. In the end, only a service center can diagnose the problem and fix it. However, sometimes the reason lies in the little things.

For example, epson does NOT pick up paper even when manual feed is on. Many models from other manufacturers also have this option. By activating it, users SIMply forget about it. What to do? It is enough to find the “print settings” item in the printer menu and select automatic paper feed.

Interesting to read: What to do if paper is jammed in the printer.

Something got into the paper tray

Often, the device does not pick up paper for a SIMple reason. a foreign object has entered the tray. This can be a pen cap, pencil, paper clip, sticker, etc. This is especially the case in top-loading printers. Even a small staple bracket can destroy such a printer.

So we recommend that you visually inspect the feed tray and adjacent surfaces to make sure there are no foreign objects. They may be a prerequisite for the printer to stop picking up paper for further printing.

If you find a foreign body deep in the device, you can get it out with tweezers. Does not work? Then try to take the device in your hands, and then gently turn it over and shake it a little. Sometimes it helps, and the foreign object just falls out onto the floor. Just do not shake the printer too long or too hard, as it can easily break it.

To clean the input tray in the laser printer, you will have to pull the cartridge out of the device. Then examine it carefully. After all, it can also contain debris that interferes with the supply of sheets for printing. Then look inside the printing device. Debris in the form of pieces of paper can sink deep enough.

Malfunction symptoms

When immersing A4 paper in the tray of a Canon printer, it happens that the device cannot grab letters, does not take it from the tray. Accordingly, no printing occurs. You can pay attention to the following signs:

  • The device makes a noise. it can be both strange sounds, SIMilar to clicking, and standard ones, which are heard during normal operation;
  • However, the sheets of paper will NOT pass through the printer.
  • When sending a document to print, the product tries to pick up the letter, the pickup roller rotates but the paper stays in place;
  • The paper is wrinkled, only half of the letter is dragged on, and the like.

Possible causes and their elimination

Canon printer does NOT pick up paper for a number of reasons, which can be several.

If you cannot remove it in this way, then you can gently shake the device so that the object falls out.

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Canon laser printers are a little more complicated. Here you will have to remove the cartridge from the device, then carefully examine everything inside. there may be a piece of paper there, stuck in the process of previous work. By the way, the cartridge may also contain debris that interferes with the normal operation of the device, so it also needs to be inspected.

Paper. Poor paper quality or weight can also cause equipment malfunction. Make sure to load 70-80 g / m2 plain paper in the printer.

You may be trying to print your photos onto photo paper. It is worth considering the fact that the printer may not be suitable for printing on such material. In this case, you should make sure of its purpose. Information about this can be found in the equipment passport.

It is worth Paying attention to the condition of the sheets in the tray. They may be dented, damaged, or have torn areas. Also, the printer may refuse to print due to the fact that the stack of papers is not laid straight inside. Additionally, it should be noted that some users like to use drafts due to the saving of paper, which can be damaged.

To do this, take a small number of sheets (about 20 pieces) and carefully put them in the tray. After that, using a special guide, you need to align the stack. If the print device still does not accept material, then the next possible problem should be investigated.

The program crashed. Since the hardware has its own electronics, it is worth remembering that it may become unresponsive when attempting to start. In this case, you need to restart the printer. In this case, it is better to turn off the equipment from the network for a while (30 seconds) along with an additional unit, if available.

If this method did not lead to positive results, then you can try to reset the settings.

In a Canon printer, this can be done as follows:

  • First of all, you need to turn on the printer and wait for the moment when the device completes preparation for work;
  • Unplug the power cord. this can be done from the back of the printer;
  • Leave the device in this state for 15-20 seconds, otherwise the reset will NOT occur;
  • Connect the power cable. after that the printer should turn on automatically;
  • If this did not happen, then you need to click on the appropriate button;
  • The final step is to send the document to print.

It’s worth noting that software bugs are more common on devices with Multiple Trays, one of which stops working. In this case, the problem will be solved by reinstalling or updating the drivers.

Rollers. These parts of the printer are often SIMply dirty due to the accumulation of dirt and dust from paper or ink, which leads to a problem of failure, so they should be cleaned.

Some consumables are needed:

  • Tupffs or regular cotton swabs
  • Smooth fabric;
  • Filtered water.

When cleaning rotating parts, do not use aggressive substances or alcohol additives. You can take a special liquid designed for cleaning rubber components.

You need to do the following:

  • Disconnect the printer from the power supply;
  • Moisten a rag with liquid;
  • Cleans the rollers;
  • If the rollers are deep in the equipment, you can use tupffers.

Feed unit. In this case, the bar on the metal element comes off, or a gap appears in the roller bushings. And the tray fasteners may also wear out.

In this case, expert advice will help, presented below.

What to do if your Canon printer does NOT pick up paper?

Often a person is faced with problems in their everyday life that relate to office equipment. For example, a Canon printer stops printing due to the fact that the internal mechanisms of the device cannot pick up paper. What to do with it, you can learn from this article.


If your Canon printer does NOT pick up paper, you can try this:

  • Change the tray fasteners in places;
  • Deep in the fasteners, placing a piece of plastic;
  • If there is a gap in the sleeve, you can try using metal tape.

See below for what to do if the product does not pick up paper.

What to do if the product won’t take paper from the tray. Resetting Printer Settings

If the printer was working without interruption and suddenly stops picking up paper, a SIMple restart can correct the situation. The procedure will reset the device settings and clear the memory with existing errors.

Checking the paper quality

If the product does not pick up new paper from the tray, the quality issue may be the problem. The type of paper you are using must match what the manufacturer indicates in the instructions for the printing device.

Especially carefully it is necessary to select photo paper for printing on inkjets, not every printer can print an image on this type of media.

If you are using paper of a suitable weight, look for other problems.

    Remove the sheets from the compartment.

Delivery unit malfunction

The feed unit quickly breaks down when the printer is used intensively. This reason for poor grip is typical for Epson and Brother machines. In Samsung printers, over time, a metal bar on the brake pad leaves and a backlash appears in the pick roller bushings.

Settings problems

To check your print settings, open any text editor that can print documents. For example, any of the programs of the Microsoft Office suite. Launch the program, open any file and press the CtrlP key combination. In the window that opens, click on “Properties”. We check that the correct paper size was selected in the basic settings. In most cases, A4 should be indicated on the line. If it fails and the format is incorrect, you need to make changes.

Driver failure

Typically, this problem occurs when trying to update drivers in automatic mode. If there was a failure, it is better to roll back the software to the old version. You can uninstall the driver and boot from the installation disc that came with the printer. If the disc is available, try to find the old driver on the manufacturer’s official website. Updating the software automatically after that is incorrect, so auto-update must be temporarily disabled.

  • Through “Start” go to “Control Panel“. “Hardware and Sound”. “Devices and Printers”.
  • Find your computer model in the “Devices” block and right-click.
  • In the context menu, select “Device installation parameters”.
  • Select “Sun, PROVIDE a choice” and put a tick next to “Install drivers from Windows Update”.

For devices with two trays

DOES NOT take paper due to foreign objects

Small things like staples, buttons, pen caps, staples, or pieces of paper can get caught in the cabinet or tray when loading paper, replacing a cartridge, or SIMply handling the printer carelessly.

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If the device does not pick up the paper due to foreign objects inside, follow these steps:

  • Examine the paper tray. Especially carefully inspect the edge area that connects to the page feeder. For a better inspection Use a flashlight.
  • Pull out the cartridge. Unfold and shake it slightly. Gently shake the dye containers out of the inkjet printer. In the jet, the diaper is first checked, if it is heavily soiled, rinsing or replacement is done.
  • Inspect the inside of the printer with the front panel.

Does NOT pick up paper due to the feed rollers

The pick rollers are often dirty during use. Cleaning requires clean filtered water, a lint-free cloth and cotton swabs.

  • Turn off the power.
  • If the access to the rollers is free, wipe them with a damp cloth.
  • If access is difficult, use a cotton swab dipped in water and squeezed out. It wipes off the accessible part of the rollers, then the shaft with the rollers turns and the cleaning is repeated.
  • Including printer.
  • For a test print, feed the letter by hand by pushing slightly.

The rollers can be very worn out, then you can turn the rubber over so that the worn layer looks inward. You can also remove the roller and wind several turns of electrical tape to increase its diameter by only a millimeter. These are temporary measures, it is better to quickly make a replacement.

What to do if the printer stops picking up paper

One of the most common problems faced by many owners of office equipment printers is the following: the MFP or device does not take paper from the tray. There are a lot of reasons for its appearance, and from the current article you can find out in the most basic ways to solve this malfunction. Otherwise, you will have to fork out for the services of the craftsmen.

Checking the paper

If you are concerned about the question “the device does not pick up the paper, what to do”, then the possible cause of this problem lies in the paper, or rather, in its inappropriate quality. First, you have to remove all the paper that you have already put in the feed tray, and then remove all damaged sheets from the stack. Next Make sure that you have purchased regular quality 80 g / m2 paper and the same size. Then thoroughly “knead” all the sheets of paper and align by knocking on the table for this. Load 10-15 sheets for Test print, put them in the machine’s tray until they stop. In this case, all sheets must lie flat. Try to print several documents. But if the device does not pick up paper after the performed steps, then read the recommendations described below.

Resetting the settings

To resolve the issue related to why the device does not pick up sheets of paper, try resetting the device. Perhaps the reason that the mechanism of the machine has ceased to perceive and tighten the paper is a software failure.

To reset the machine, first turn off the machine and unplug the power cord. Leave the printer in a de-energized state for about 15 seconds, after which you can reconnect it to the network. In this case, it should turn on without your intervention, otherwise. press the power button. Print a few test reports by holding down any button for 3-4 seconds (not in all devices) or by choosing to print a report from the panel. If all goes well and the Pickup Roller is triggered, then a software failure is the prerequisite. But if the mechanism will not pick up the sheets for printing the report, then pay attention to the other reasons described below.

Changed driver settings

Quite often, the mechanism of the printing device starts to stop taking paper due to changed settings in the print driver. In such a situation, the relevant question arises: what to do if the printer refuses to accept paper due to the settings? To solve the problem, open any document that can be printed and press hot keys to bring up the print window. Select the desired device in it and open its properties. Then go to the “Functions” tab, where from the drop-down menu select the optimal paper type and size. Be sure to save your changes and then try a test print. If this does not help, then it is better to call the wizard or take your printer yourself to any reliable service center.

Removing foreign objects

If the device ceases to perceive paper or it does it very badly, then for sure some foreign object has got inside it, which has disturbed its performance. To eliminate the cause, first of all, you need to do the following: disconnect the printer from the power and remove all sheets from the feed tray, and, if possible, remove it altogether. If your printer is laser, then after taking out its consumables, open all the covers that you can to check if there are any unnecessary items, for example, pieces of paper. Reassemble the printer in the reverse order and fill its tray with 10-25 letters of paper, after which we will make a test print.

Clean rollers

It so happens that the mechanism that captures the sheets starts to junk due to the paper feed roller that gets dirty during operation. To thoroughly clean this part, you will need to prepare any clean, lint-free material, water and a few cotton swabs. over, it is better to use filtered or distilled water. Remember not to use alcohol or other cleaning agents for this procedure.

If the rollers are easily accessible, then gently wipe them with a material previously moistened with water. Otherwise, you will have to use a cotton swab, which you need to moisten and squeeze out well. Then you need to assemble the machine, turn it on and print any few documents.

If this recommendation does not help you, then, most likely, the feed rollers need to be replaced. To do this, you can contact the office equipment repair center or read information on the model of your printer on our website and make a replacement yourself. The second option is by far the most economical.