Computer Stopped Seeing Printer What To Do

The computer does not see the printer via usb windows 10. The computer does not see the printer. Causes and solutions to the problem

computer, stopped, seeing, printer

If the computer stopped seeing the printer, then in this case you will have to try to find the source of the problem. So why can’t the computer see the printer? Almost every user of office equipment faces a problem of this kind, and first of all, you should check whether the printer is properly connected to the computer.

Most often it is because of poor contact between the PC and the printer that the computer does NOT respond to the connected equipment. In this situation (if the connection is via usb), you should remove the cable and reinsert it, and also check the reliability of the existing connection on both sides. Make sure the USB connector is working when the wire is inserted. During the test, Connect the cable one by one to all connectors in the system unit, having previously disconnected the mouse and keyboard. Perhaps the PC will eventually respond to some of the connectors. Otherwise, you will have to contact the service center, because if the printer is not detected, then the problem may be in it.

Driver problem

If the computer or laptop does not see the printer and the problem is not related to the USB cable, the problem may be in the “broken” or “faded” drivers. It is also possible that you simply forgot to install them. If the situation is related to your forgetfulness, then download a special program on the PC from the installation disk, which you purchased with the printer. When installing Follow all the instructions that appear on the screen in front of you. If there is an installation disc, then you can find the corresponding drivers on our website in the Downloads section. You can also download them from the official website of the manufacturer of your printing device. When doing this, take into account the device model and OS installed on the PC.

But quite often the problem appears with existing drivers. In this case, its cause lies in the operating system installed on the computer. In a similar situation, it also happens that the laptop cannot even detect the connection to the printer via Wi-Fi. Why is the device not visible in a similar situation? The reasons for this problem may lie in the router that is not very configured to receive the signal, and not the paid services of the Internet provider, and not the settings made, and the antivirus may block the home network. Another reason that the PC does not see the printer via Wi-Fi may be the following. the IP address was not entered automatically. So, if the driver is “buggy”, then to solve the problem, you first need to go to “Add or Remove Programs”, find the name of your printer there and remove it. Then again you need to go through the “Device Manager” to the “Drivers” tab, select the desired printer model and delete it. After that, it remains to install the printer driver again.

Viruses and system file recovery

If the computer does not see the printer and it connects to the device normally, then be sure to check the PC for viruses and other unwanted programs. In addition to antiviruses, it is advisable to use special utilities for this purpose, which have a narrow specialization.

It is possible that system files were damaged in your OS during operation or under the influence of malicious applications. Try to restore them in any available way. After the work done, install all updates that are important for the system and check if the described actions helped to solve the main task. If nothing really has changed, then it would be nice to reinstall the operating system.

Other Possible Causes

Another problem may be that on your computer “by default” you have selected completely different equipment for printing. This reason belongs to the category of the most common, but at the same time it is very easy to solve. To do this, after installing the required printing device, click on its icon with the right mouse button, and then put a check mark next to the inscription implying the use of the equipment by default. If the printer is still not detected, i.E. It is not visible to the computer, then it is possible that the service responsible for automatic printing is disabled on your PC. Go to the “Administrative Tools” menu through the “Control Panel”, and then open the “Print Spooler”. Next, find “Startup type” and set it to “Auto”. In general, you will NOT need to do anything else in this case.

In addition, some users, due to their absent-mindedness, simply forget to press the power button of the printing device. It is usually located on the side or back, i.E. Not in the most convenient place. Therefore, before proceeding to the consideration of the above reasons, you should make sure that the device is actually turned on and the indicator on its case is on.

Thus, if you are interested in the answer to the question of what to do if the computer does not see the printer, then you should not immediately fork out for the services of the masters. You can cope with this relatively easy problem with a competent approach on your own. You should contact the service center as a last resort, if none of the above helped you and the printer on the network is not visible.

Why the computer does not see the printer. the main reasons

Why can’t my computer see a USB printer? Unfortunately, there is no universal answer to this question. There are several reasons for its occurrence, ranging from poor contact of the USB interface, ending with software failures of the operating system. In this topic, highlight all the most common causes of such a problem and give practical advice on how to fix it.

The reason is poor contact of the USB interface

DO NOT say that this reason was the most popular, but it takes place. As a rule, the interface cable supplied with the printing device is difficult to break down, using it as intended and properly. This will require unthinkable manipulations with it on bends, bends and other mechanical influences. But you must admit that the printer is a stationary device that requires a one-time connection. Therefore, wire breakage in the cable is unlikely.

Another thing is the loss of contact in the computer connector. But again, if the computer at some point stopped seeing the printer that had been working properly before, and you did NOT take any action to reinstall them, then it is more likely that the reason is also not the case.

Nevertheless, before I find out why the computer does not see the printer, I take drastic measures, this probability must be checked.

To get started, simply re-plug the cable in the connectors of both devices. If the problem persists, then connect the printing device via USB to the second PC or laptop with the same cable. If it is successfully recognized as a new device, we can conclude that the reason is most likely the software nature of your PC.

Reason. the device cannot stand by default

The reason why the computer does not see the printer may be the presence of not one, but two or more printing devices, which is relevant for a local network, or when installing the drivers, the operating system simply did not assign a default printing device. In either case, the problem is solved simply.

An example is given on Windows 7. Open the “Start” menu and select the “Devices and Printers” item. Next, in the list of displayed devices that opens, select the one we need. It doesn’t matter if it’s a network printer or a local one. Click on its shortcut with the right mouse button and in the context menu that appears, click on “Use as default”.

After completing this procedure, the selected printing device will become the main.

The reason is the lack of drivers

Lack of drivers. If you just purchased a printing device, then most likely it does not have specialized software installed. We’re talking about drivers. This software is recorded on a CD and comes with the device. Just insert it into your floppy drive and follow the instructions of the installation wizard. There is nothing complicated in this procedure. At the end of the installation, the device will be completely ready for use.

It’s another matter if the driver disk is lost, the drive is missing or does not work in the computer, or the drivers simply do not have compatibility with the new version of the Windows operating system. In any of these cases, you will have to download the drivers from the official website of the printing device manufacturer and install them as described here.

Cause. software failure

There are NOT rare situations when the computer does not see the printer due to an error in the operating system or the printing device itself. This problem may appear after updating the operating system, the penetration of a virus into the computer, etc. What to do in such cases? To begin with, to make sure that this is NOT the fault of the printing device itself, you just need to turn it off. This is done with a switch, which, as a rule, is located on the back of the device.

If the problem persists, then you should try to reinstall the drivers. The reinstallation process includes their complete removal and reinstallation.

Cause. the print service is not active

If the “Print Manager” service, and in Windows XP it is called “Print Spooler”, is disabled by default, then document printing will not be available, although the printer will be visible to the computer as a printing device. Therefore, if it is visible, but refuses to print, it is worth checking if this service is activated.

To do this, open the “Control Panel” section, then “Administrative Tools” and after “Services” (in some cases, the path may be as follows. “Control Panel”. “System and Security”. “Administrative Tools”. “Services”). In the list that opens, we find the service we are interested in and double-click the left mouse button to open the information about it. In the column “Startup type” should be “Automatic”, and in the column “Status”. “Running”.

If there are other settings, then change them to these and click “OK”.

The computer does not see the printer via USB: how to fix it?

The reasons can be many, starting with an unconnected cable and ending with a failure in the operating system. Consider common problems and solutions. from simple to complex.

Faulty connection

Sometimes a computer or laptop does not see the printer via USB due to a faulty cable or port or a bad connection.

  • Unplug the device cable on both sides and then plug it back in.
  • Check if the USB connector is working properly. Try connecting another device through it: for example, a keyboard or mouse.
  • Try plugging the printer into a second USB port.
  • Replace cable if possible.

Also make sure the printer is turned on. Some devices have the power button on the back or side, and users simply forget to press it. Sometimes the computer does not see the printer via USB due to such a trifle, and the solution of the issue takes literally one minute.

Settings failure

Check the default hardware for printing. To do this, go to the control panel, then to “Hardware and Sound”. “View devices and printers”. Right-click on the printer icon and select the “Set as default” option. In some cases, this is enough for the device to work correctly.

If the problem persists, double-click the equipment icon, in the window that opens, select the “Printer” tab and uncheck the “Pause printing” and “Work offline” items. Also click on “Clear Print Queue”.

If that doesn’t help, go to the control panel, select “Small icons” from the “View” menu, go to the “Administration” tab and open “Services”. In the window that appears, you need to find the “Print Manager” service and set the automatic startup type.

If the service is stopped, also click the Start button and then print a test page.

No driver

It happens that the computer does not see the printer via USB due to the lack of a driver or due to improperly installed or outdated software.

Go to the manufacturer’s official website, download the driver for your device from there and install it. Then restart your computer and try to print a test page.

If you accidentally installed an unsuitable driver through the control panel, go to the “Device Manager”, find the necessary hardware there, go to its properties, then to the “Driver” tab and click on the “Uninstall” button. After that, install the new software downloaded from the manufacturer’s official website.

Device malfunction

If the device does not connect to your computer via USB and all of the above methods did not resolve the issue, the problem may be in the hardware itself. Try connecting your device to a second computer or laptop. If the problem occurs again, the best option is to take the printer to a service center for specialists to test and repair it.

The computer does not see the printer. What to do. 6 ways

According to the experience of our service center, users are faced with a problem when the computer does not see the printer or has stopped seeing it. Even if both devices are fully functional and properly connected, the computer may still NOT recognize the printer. Consider methods for solving these problems.

Method 1: check the connection

Most often, it is because of a faulty connection that the computer does NOT respond to the printer. Therefore, you need to remove the cable from both sides of the printer and the computer, and insert it again. Check the connection is secure. Most printers require a USB 2.0 connection. In the computer, insert the wire into the desired USB connector and so that it is working. You can turn off the mouse and keyboard during the test. Connect the cable to each connector in turn. On some printers, the power button is located on the back or side of the case and must be pressed. The light on the printer should come on.

Method 2: checking the driver

Drivers may not work properly or they are simply not installed. To install the drivers, you need to use the disk that came with the printer. If such a disk is available, it is better to download the driver on the official website of the printer manufacturer by searching for “printer model download driver”. It is important to select a driver package that matches your printer model and your operating system. If the drivers do not work correctly, you need to reinstall them, first removing the broken ones.

To install the printer driver, you need to do the following:

1) Click the “Start” button and select “Devices and Printers”.

2) Right-click the printer whose driver you want to update and select “printer properties”.

3) Go to the “Advanced” tab.

4) Click the Change button and follow the instructions in the Additional Printer Driver Wizard.

Method 3: checking if the printer is the default device

1) You need to open “Start”, select “Devices and Printers”.

2) Right-click the desired printer and, if necessary, check the box next to the “ Use as default ”.

Method 4: check the automatic printing service

1) You need to open “ Start ”. ” Control Panel ”. ” System and Security ”. ” Administrative Tools ”.

2) Then double-click the left mouse button to open the shortcut “Services” in the list, find “Print Manager” and right-click on the drop-down menu, click “Properties”. The startup type should be set to Automatic and the status to be running.

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Method 5: The operating system is faulty

Connect the printer to a second computer. If it works with that computer, then the problem is in the operating system.

Repair in a service center.

If these recommendations did not help you, or you do not have time to deal with the malfunction, you can contact the ITSA service center. Advantage of repairing at a service center:

Experience of craftsmen;

Guarantee for the work performed;

If you want to save time and NOT put your device at risk, printer repair in Odessa is carried out to the service center IT service outsourcing.

The computer does not recognize the printer for five different reasons

Why can’t the computer see the printer? Many users face this problem. And with both devices everything is in order. In addition, the printing equipment can work perfectly on another PC. And when you connect to it, it is buggy. NOT recognized by the system or gives errors. How to fix the problem?

Here is the source of the problem to solve it

What to do if the computer does not recognize the printer?

1) Check the connection.

Most often, it is because of poor contact that the personal computer does NOT respond to the connected equipment. Therefore, take out the cable. Reinsert it. Check if the connection is secure on both sides.

Make sure the cable is plugged into the computer into the correct, working USB connector. Most printing attachments require a USB 2.0 connection. During the test, you can free up other connectors (Disconnect the mouse, keyboard). Connect the cable to each one in turn. Perhaps it will react to some kind of connector.

The banal reason for the invisibility of the printing equipment is that the on / off button was not pressed. They just forgot. It is also located in an uncomfortable place (either behind or on the side). Make sure you click it. A light on the case should light up.

If the connection is OK, Let’s figure it out further.

2) the driver has flown.

Or you forgot to install it at all. Consider the forgetfulness situation first.

In order for the PC to recognize the connected device, you need to download a special program. It is on the installation disc, which came in one set with the printer. We insert the disc into the drive, following the instructions of the installation wizard. Everything is clear there. Each next step is displayed on the screen.

If you have a disk, you will have to search the Internet for drivers. See the manufacturer of your printer, model (all data is on the device case) and enter this information into the search engine line. Choose the manufacturer’s official website. There you will find a section with drivers. Download the ones you need. What do you notice? Compliance of drivers and utilities

  • Printing device models;
  • The operating system of your computer (programs for 64-bit, 32-bit, etc. OS).

If asked to reboot the PC, fulfill the request.

Now you need to check the result of the work done. How can I do that?

We go to the “Start” menu. Go to the “Printers and Facts” tab. There must be the necessary equipment.

But often everything is installed, but the problem is still there. It’s inside the operating system. So, if the laptop does not see Wi-Fi, first check the settings of the laptop itself.

Consider a situation where the driver is installed, but it is buggy. Flew off. The device can be displayed, but it does not work. The step-by-step instructions for eliminating the problem can be indicated as follows:

We go to the “Control Panel”. Add or Remove Programs (path may differ slightly on different systems).

Find the name of your printing device and Delete it.

Go to Start again. “Printers and Faxes”. “File” (in the upper left corner). “Server Properties”. “Drivers” (on some systems, the path to them lies through the “Device Manager”).

Select the model of the printing gadget and Delete (if the system does not show the desired name, Delete everything).

Installing the drivers again.

3) By default, other printing equipment is selected.

This is not a problem, but a problem. Very common, and then easily solved. I installed the necessary equipment, right-click on its icon and put a checkmark in front of the inscription “Use by default”.

4) disabled auto print service.

Start menu. “Control Panel”. “Administration”. “Print Spooler”. Double click to open the tab. We are looking for the inscription “Startup type”. We put “Auto” (“Automatic”).

5) Operating system crash.

How can I check this? Connect the printing device to a second computer or laptop. If it works, then the problem is in the system. We’ll have to reinstall it.

Perhaps these are all the reasons for the invisibility of a properly printer.

Copyright (c) 2020 HTFI. Copying of information is allowed provided that active links to sources are indicated.

The computer does not see the printer

The computer is a complex mechanism that works with information and performs many functions at the same time. However, in order to carry out all processes and ensure fast and consistent work, special devices that connect to a computer were developed. They are divided into equipment for input and output of information. It happens that the device does not see either Word or a laptop. The situation where word is to blame is somewhat more complicated.

Most common reasons

In order for everything to work properly and without interference, you must correctly connect the equipment, and then configure it. Sometimes at this stage, problems of various kinds can arise (from damaged wires to complex failures in the program). To solve them, you need to read the instructions or find information on the Internet. Today we will share the instructions for connecting the printer, we will tell you about possible problems and how to fix them at home.

If there is no connection, do not immediately disassemble the case or contact the service center. Perhaps the reason why the computer does not see the printer can be easily solved. All faults are divided into mechanical damage and failures in the system software. The most common ones are the following:

  • Disconnecting the wires from the power source or from the computer. Damage to the cable due to frequent bending.
  • Breakage of the equipment case and damage to boards and microcircuits.
  • Incorrect connection of wires to connectors.
  • Hardware incompatibility in the absence of software and drivers.
  • Incorrect settings for access and output of printed files.
  • Viral system damage by malware.

Try to inspect the equipment yourself to identify the source of the problem. For example, the cord may not be fully inserted, it is simply visible only up close. If you find it difficult to do this, click on diagnostics to automatically search for errors in the system.

Why the computer can’t see the printer over Wi-Fi?

There are two main types of printer pairing commonly used. Recently, the most popular is the wireless technology pairing option. If your printer uses this method, but the computer does not see it, most likely the error is as follows:

  • The device is turned off from the mains or disconnected using the button on the control panel.
  • The Wi-Fi system is turned off on the computer itself in the settings menu.
  • The device does not support this function. Some models are not equipped with this system.
  • A failure occurred in the settings, as a result of which the list of paired vehicles was deleted.

Check the correctness of the connection according to the points above, Correct the deficiencies. After that, the system should recognize the new connected equipment, in which case a Dialogue window will appear with a choice of a possible option for further actions. If this does not happen, try connecting the device using the proven method via a wired connection.

Why can’t I see via USB?

Wired connection appeared earlier, its essence lies in the use of special cables and connectors for connecting various equipment. This method is the most reliable, since everything depends only on the state of the wire. Therefore, interference with network access will not cause the printer to malfunction. However, despite the advantages, even with this option, problems may arise:

  • Departure of wires from the connector. This situation is especially relevant with a long service life, when the nests move away from the main body.
  • Damage to the wires, both outside (visible break) and inside under the braid (can only be detected with a multimeter).
  • Mismatch between socket and cable connectors. Suitable adapters can be used in this situation.
  • Failure in the settings for recognizing the connected equipment.

This type of malfunction can also be solved independently, it is enough to replace the failed elements to restore work.

How to connect the printer correctly?

If this is the first time you are faced with connecting the equipment, you need to familiarize yourself with the sequence of actions performed. To do this, you can use a step-by-step plan and instructions for connecting the equipment. But since when using different operating systems, the algorithm will change slightly, it is worthwhile to understand each case separately. For convenience, we offer a description of the printer connection diagram when working with the latest Windows versions.

In Windows 7 Let’s start in order from the earlier version. In Windows 7, the basic algorithm of actions and a step-by-step description of manipulations will be considered. In the future, it will be taken as the basis for two other software versions with minor changes. Get started:

  • Include all items in the power supply.
  • Use a wired USB cable connection. Plug it into the corresponding connectors on the panel.
  • Enter the “start” menu on the desktop, in the search bar enter the name of the brand of your printer, under which it is recorded in the system.
  • Click on its display, in the absence of this item, go to the menu “devices and printers”.
  • Right-click and select “add new.”. Select the option you want from the list provided.

In Windows 8. In this version, the interface has been slightly changed, so the path to the Needed section will be different. Run everything according to the basic plan for Windows 7, but after starting the “start” menu, follow a different instruction:

  • Go to the section “equipment and sound”.
  • Next, select the term “devices and printers”.
  • Click on the “add” button.
  • This will open a dialog box with the installation.

In Windows 10. In the modern version, the installation path will be even easier. Despite the updated interface, it is still convenient to navigate in it. It is enough just to go to start, then to “parameters”. From this section go to “devices”. From the “printers and scanners” tab, select the model of equipment you are interested in, click on the button with the inscription “add”. After that, the installation will be performed. Now you can use the printer and print documents.

What to do if the computer does not see the device?

If the computer DOES NOT recognize the device when all the connection steps are performed correctly, the problem may lie in an incorrect setting. But for complete confidence, we will perform the following manipulations:

  • Check the presence and connection of all wires to the correct connectors. Buy adapters if necessary.
  • Turn on the equipment by pressing the corresponding start buttons.
  • Check the system settings, ensure the normal operation of the printer. Select operation mode, pairing method, print format.
  • Go to the main menu, then to “devices and printers”. View basic information about the model.
  • Update software and reinstall drivers if necessary.
  • Download Microsoft fix it app for automatic troubleshooting.
  • Restart your computer by unplugging it completely and then plugging the device back in. When turned on again, modern printers automatically troubleshoot and fix them.

This way you can accurately diagnose the problem and solve it, and all systems are involved. For a thorough analysis, you should contact the service center. In general, there is a dispatcher to find the error. If the devices are NOT displayed, or if only the printer is no longer displayed, the problem is in the computer.

Working with printers is usually straightforward. They have a clear display and operating method. If you have any questions, read the instructions that come with the purchased equipment. It will also be useful to use some tips:

  • Remove accumulated dirt and dust from the printer periodically. Refill cartridges and replenish paper on time.
  • Perform preventive diagnostics of all systems.
  • Work only with connected antivirus to ensure the safety of the data used.
  • Avoid mechanical and thermal impact on the case, this can lead to structural damage and malfunction of microcircuits.
  • Try to replace obsolete parts periodically. With long-term operation, it is worth completely replacing the equipment.

Why the computer can’t see the printer: 10 ways to do what if the PC stopped seeing the printer

As a rule, you have to wonder why the computer does not see a printer from HP, Canon, Samsung, Epson, Kyocera, Xerox, OKI, Brother or any other manufacturer. It would seem that only yesterday it was possible to print a couple of pages without problems. or at least a peripheral device was displayed in the list of available.

Today, a printer connected via a USB cable, wireless network or wired Internet remains NOT recognizable, no matter how hard you try. The connection method, like the manufacturer, in this case does not matter: the computer may refuse to see absolutely any printer. in the article we will tell you what to do to regain the ability to print the necessary documents.

The step-by-step instructions below are as versatile as the Problem Described: just follow the algorithm step-by-step, carefully following all the steps listed. DO NOT neglect Individual sections or steps: it may turn out that the points you ignored would help to eliminate the problem as quickly as possible. You can repeat the steps that you cannot complete the first time before moving on to the next step: this way you completely eliminate accidental errors.

Well, let’s move on to a detailed story about why the computer does not see the printer in Windows 7, Windows 8 or Windows 10. and what needs to be done to normalize the situation. Perhaps individual points of the instructions will slightly differ from what you see on your screen. but you will NOT find fundamental discrepancies, and the task will be guaranteed to be solved.

10 ways to fix the reasons why the computer does not see the printer

If the computer was shut down in “sleep” mode, restart the PC and the printer

The first problem faced by users allowing the computer to go into sleep or hibernation mode is solved very simply. If the computer does not see the printer, just reboot. In addition, you can turn off and then turn on the printer itself. this action in any case will not be superfluous.

After restarting Make sure that the LED on the printer’s panel is blinking (or, depending on the model), indicating that it is connected to the mains. If the diode does NOT show signs of life, it is quite possible that the matter is a breakdown of the “iron”. then it remains to carry the device for repair.

Check which printer is selected for printing

Moving on to the software factors. It often happens that when trying to print a document created in any text editor, a figure, a pivot table, you cannot find the required printer in the output menu. Accordingly, if you have already pressed the “Print” button without looking at which printer the document should be sent to, most likely there will be no result at all.

To troubleshoot issues that prevent you from getting a hard copy of a file, follow the steps below:

  • Call in any suitable way “Control Panel”.
  • To answer the question why the computer does not see the printer, you need to go to the “Devices and Printers” item using the search box located in the upper right corner of the search box. You can also find it in the “Hardware and Sound” section.
  • In the list of available devices, find the one you want to send the document to, and select “Use as default” from the options menu.
  • Ideally, immediately after you perform the described manipulations, a green circle with a white checkmark will appear next to the printer icon, for example I have not seen the computer.
  • As you can see in the next screenshot, now the selected device will not only be visible to the computer. it will appear first in the list of available ones, so you don’t even have to expand the submenu.
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Use the Windows troubleshooter

Oddly enough, this built-in system tool, known for its low efficiency, can help to cope with a number of local problems, including a situation in which the computer does not see the printer. The program works in an almost completely automatic mode: you just need to start the “assistant” and, upon completion of the scan, agree to eliminate the detected problems.

So, the computer does not see the printer. What to do, read the instructions:

  • From the “Start” menu, using the search bar, call “Control Panel”.
  • Open the main section “Hardware and Sound”.
  • Call for the problem printer, which does not see the PC, in the options menu item “Troubleshooting”. Immediately after that, the system troubleshooting tool will start. you will have to use it.
  • Another option is to download the Microsoft Printerdiagnostic app, available completely free from the Windows developer site. Install the program and follow the further instructions of the interactive assistant.

Give the tool time to check for possible problems: it can take from a dozen or two seconds to several minutes. As a result, you will see a window with a list of the identified problems and suggestions for fixing them. Some faults will be eliminated automatically, even at the scanning stage; elimination of others you will need to confirm by clicking on the corresponding button.

Check the connection of the printer to the PC

It would seem that it is simply impossible to make a mistake when connecting a printer to a computer: even an inexperienced user cannot confuse the characteristic shape of the connector or completely forget to connect the cable. And nevertheless, if the computer says that the device is not connected, do not be too lazy to check that the “docking” of the devices is done correctly.

  • Check to see if the cable pins are plugged into the PC and printer connectors. There is no need to pull the cord. if there is a connection, insert the plugs more tightly into the Sockets. A loose cable can be temporarily wound with electrical tape, but it is better to immediately replace it with a new one: this way you are guaranteed to eliminate connection problems.
  • Make sure the USB port on the computer that cannot see the printer is working properly. It is quite easy to do this: Connect any removable media, for example, a USB flash drive, and see if it will be recognized. If the problem is with the port, reconnect the printer to any other free connector. Similarly, you can check the printer port; however, the scope of its use is extremely limited and, most likely, this connector is in good condition.
  • See if the device is turned on. Perhaps, in addition to the power button visible to everyone, there are additional switches or toggle switches; maybe, finally, you simply did not fully insert the network cable into a shaped plug or socket. Found flaws, of course, need to be corrected immediately.

The tips given in this subsection will only help if the computer has stopped seeing the printer completely, and you DO NOT see even a hint of hardware in the list of peripheral devices. If the problem occurs intermittently, the best solution would be to contact the service center or, while still possible, exchange the device under warranty.

Check printer lights

The LEDs built into the top or, less commonly, the front panel are intended to provide a comprehensive description of the problems that arise during operation. however, the transmitted signals still need to be read. Lights on the case can be of different colors: green (usually signaling serviceability), orange or red. If, after connecting, not a single LED lights up, it’s probably a breakdown of the internal electrical system. in this case, an independent solution of the issue is unlikely.

At the same time, one should not expect that the lights will burn constantly: as a rule, only the power button diode behaves this way, while the rest give signals periodically, as needed.

For the products of Epson, Samsung, HP, Xerox, some second manufacturing companies that print using laser technology, the red LED lighting up may indicate various problems. In this case, you will NOT be faced with the question of why the device does not connect to the computer, but it is interesting to study the Possible causes of the malfunction anyway. The blinking of the red light indicates that:

  • There is NO letter of paper left in the tray.
  • There is paper, but it was chewed when fed.
  • You inserted the cartridge in accordance with the annotation. or, having taken it out for replacement, you completely forgot to reinstall it.
  • The “insides” of equipment that the computer cannot see are clogged with packaging remnants, broken parts, and other foreign objects.
  • Broken sensors for cartridge status, paper loading or feeding, printer housing cover closing.
  • The device cannot communicate with the computer.
  • The failure was caused by a failure of the operating system, driver, or other software used for printing.
  • Toner has run out or spilled out of the cartridge. in this case, before further correcting the problem, do not forget to remove the powder from the housing.

As practice shows, most often problems arise with the supply of paper and cartridges; Fortunately, such questions are the easiest to solve. you can find a comprehensive answer in the instructions supplied by the manufacturer (usually in the “Troubleshooting” section).

Step-by-step instructions for troubleshooting the indicators

If the device does not connect to the computer in normal mode, what to do, the following Step-by-step instruction will tell you:

  • Make sure there is at least one piece of paper in the paper feed tray. If not, put a few pieces inside and move on to the next step.
  • Check for the presence of a cartridge inside the printer, which does not see the computer, and, if necessary, insert the latter, locking it into a click.
  • See if there is any chewed paper inside the device. If there is one, carefully remove it; you may need to remove the cartridge first. after completing the operation, do not forget to replace it.
  • Make sure the printer is connected to your computer. Check the condition of the cable and contacts; maybe they need to be replaced with a serviceable one.
  • If after going through all THESE steps the problem is still not resolved, Make sure that the cartridge is inserted correctly, and that the printers or the pulling mechanism are NOT blocked by remaining packaging or small parts inside.
  • Reboot the hardware. possibly a hardware failure that can be corrected with a simple shutdown cycle.
  • If all else fails and the printer is still NOT connected to the PC, the smartest solution would be to proceed with a full repair.

Very often, instead of one LED, several light up at once. for example, green and orange (red).

In such a situation, simultaneous tanning may indicate:

  • Turning on the printer or preparing it for work. A rarer option is forced cancellation of printing.
  • Jammed paper fed into the printer. Most often, the green LED remains on continuously, while the second color light periodically lights up and goes out or winks. As you might guess, in this case, before starting any other actions, it is necessary to remove the remaining paper from the device.

You can try, even if the equipment is in emergency condition, print a detailed report on the existing problems. This requires, rather than turning off the printer connected to the PC, hold down the button opposite which the orange or red indicator is flashing, and hold it for a few seconds. As a result, you will receive a letter describing the problem and find out what exactly is lacking for your printer to be happy; it may happen that for normal operation it was only necessary to replace the ink cartridge with an empty ink.

Check your printer USB cable

Now a little about the question why the computer does not see the printer via USB in Windows. The following algorithm of actions will help to identify all Possible causes (and, of course, eliminate them):

  • Take a look at the cable between the computer and the printer. Make sure that the insulation is intact and that the pins are not loose on one core and DO NOT come out of the connectors. Quite rarely, but the problem may also lie in internal malfunctions: you can ring the wire if you have the appropriate equipment, or just try the cable on another computer. If there are doubts about the quality of the work of this particular component, we advise you to immediately replace the cable with a new one: it is not too expensive.
  • In the same way, assess the condition of the USB port: it should sit firmly in the panel, not have any signs of oxidation and, moreover, no burning. Clean contacts if necessary. In addition, you can try to connect to any second USB socket available on the system unit.
  • Perhaps you use all sorts of adapters, extension cords or hubs to connect. In this case, you need to eliminate all the “intermediate links”. and try to connect the printer to the computer clean.

Finally, if the device is not connected to a computer via USB, the matter may be in the length of the wire: if the length is too long, the signal may simply not reach the destination device. Replace the cable with a shorter cable and try again.

Reinstall the printer driver

No printer, scanner, or other peripheral device will work if there is no Corresponding Driver in the system. This system utility is responsible for almost all interaction processes: from the correct identification of equipment to directions for printing or checking the fullness of the cartridge. The application can be damaged or even deleted for a variety of reasons: from rash actions of the user himself to system failure and even the operation of malicious code. Ideally, in this case, you should see an error notification. but the OS may simply remain silent, and not by detecting a problem or ignoring it.

The solution to the question is quite logical: you need to reinstall the driver. If you are too lazy to look for a utility utility for your printer model, download one of the author’s assemblies: most likely, it also contains the version you need. However, the best way out of the situation would be to download the driver on the official website of the developer company.

So, the printer does NOT connect to the computer via Wi-Fi. Computer can’t see printer via Wi-Fi or wired method? follow the instructions we offer:

  • First, use the WindowsR key combination. You need to press them at the same time, Do not release one, Until the other is squeezed. The layout in our case does not matter.
  • In the text line of the window that will soon appear on the monitor, enter and apply the request devmgmt.Msc.
  • In a few moments, you will see a new window listing all the devices that have ever connected to your computer, including your printer. You can almost certainly find the equipment you need in the “Other devices” nested list.
  • Select the name of the problematic device with the right mouse button, then select the “Update drivers” option from the list of available options. The line with this name is at the very top of the list.
  • To make things easier for yourself, click on the “Automatic Search”.
  • As a result of scanning, the system will automatically find and install the most suitable driver version. Now you can restart your computer and see if you managed to fix the error.

Much more difficult is the situation in which you cannot find Problem in the list of available devices. If the computer cannot see the printer over Wi-Fi or USB, try the following procedure:

  • Turn off the equipment and let it stand for a few seconds, then turn it on again. You can also restart the PC in parallel.
  • Reopen the “Device Manager”, select the option “Update configuration” for the item that appears in the list.
  • As a result of your actions, a search for peripherals available for connection will be automatically launched.
  • After the equipment is identified, the operating system itself will find and install the driver necessary for correct operation. Your intervention is not required yet.

After the installation of the utility utility is completed, be sure to turn off the printer again and restart the computer. After restarting, check if the problem is finally solved.

Check the operation of the USB controller driver

It may well happen that the cause of the problem that causes the PC to NOT recognize the printing device is in the driver. but not in the printer itself of the USB port controller. It is not at all difficult to detect a problem that manifests itself in this way: you will see that Not only the PC does not see the printer, but also the rest of the USB devices are NOT recognized.

You can check the status of the controller in the one already known from the previous item “Device Manager”. Here you can also update the drivers or reinstall them.

Check print service

A document, drawing or any other file cannot be sent to print just like that, without going through a number of intermediate instances. In addition to the printer driver, there is always a system tool involved: the print service. It cannot be deleted or completely completed, but both the user and the system itself can Pause the process. Usually, when such a problem occurs, the printer remains visible to the computer, but you will NOT be able to print anything until the problem is completely eliminated. Depending on the circumstances, the PC on which the system service is not running may freeze or function normally.

To fix the problem, you need to follow these steps:

  • Use the keyboard shortcut WindowsR. The layout, as we noted in the previous paragraph, does not matter.
  • To answer the question: the computer does not see the printer, what should I do? Enter in the line of a new window and apply the request services.Msc.
  • Find a new window in the list, if necessary Selecting sorting by name, the item “Print Manager”. This is the tool you need to open.
  • In a new window, check that the service continues to run, and starts automatically when the OS is turned on. Correct these parameters as necessary to correct.

In addition, it makes sense to try restarting the system tool, pausing and then re-enabling it: perhaps it is the forced start-up that will help the computer detect the printer.

Test the printer on another computer. Install the driver

At the beginning of the test, you will need to install a driver on the “spare” computer. If the connection was made before, you can skip this step: the system utility is already available on the PC. Nevertheless, we advise you to carry out the installation from the very beginning: it is possible that the driver has become outdated, has been removed or is in a faulty state, which, of course, makes the connection impossible. It is characteristic that the operating system may NOT report an error: either because it did NOT detect it, or later that it ignored.

READ  Printer Jammed Paper How to Remove

To answer the question why the computer does NOT connect the printer, you can use the author’s assembly of drivers, downloaded in advance from a trusted site. However, it is better to download the utility utility located on the official website of the manufacturer to your hard drive: then you are guaranteed to get an up-to-date and fully working version. To avoid problems in the future, Do not forget to update from time to time, I visit the same site.

You can view the current state of the driver as follows:

  • Calling “Device Manager”. This can be done in different ways, for example. from the context menu of the “Computer / My Computer” icon. The title you need will be in the “Properties” section.
  • Find your printer in the Other Devices sub-list. The name may differ. it all depends on the nature of the problem and the version of the operating system. One of the possible options is “Imaging devices”.
  • In the best case, the required title will be found successfully. This means that to fix the situation, it is enough to update the driver using the command of the same name from the options menu. The latter can be called by right-clicking on the title.

Instead of updating, if the printer is not connected to the computer, you can completely uninstall the utility utility using the same options menu. When the process is complete, restart your PC. In this case, you can perform an on-off cycle for the printing device. After restarting, check if the malfunction has been eliminated.

Select a printing device

A good way to get rid of potential problems is to set your printer as the default printing hardware beforehand. This will help, in particular, if you cannot immediately send the document for printing at the address you need. There is nothing complicated in setting up. just follow the instructions:

  • Open from the “Start” menu the system tool “Control Panel” necessary for work.
  • Find using the search box located in the upper right corner of the new window, the item “Hardware and Sound”.
  • Right-click the printer you would like to use as default, and in the options menu set the appropriate option.

Check print service

The manipulations that we have listed above will be completely useless if the print service is suspended in the operating system for any reason. Usually it runs as a background process and cannot be completely removed. but it also crashes when paused. This happens, in particular, when trying to optimize the load on a weak computer. You can enable the “Print Manager” back in the appropriate section of the operating system.

Final tips

One of the answers to the question why the PC does not see the printer if you are using a wireless connection is a failure of the Wi-Fi receiving module located in the equipment case. This, like many other Possible hardware problems, can almost never be verified or fixed at home. Start troubleshooting with easily solvable software and hardware factors. it is better to entrust the rest to specialists.

What to do if the computer does not see the printer. The computer does not see the connected printer

Almost everyone faced a problem when the computer stopped seeing the printer, or could not see it initially. Even if both devices are fully functional, the computer may NOT recognize the printer despite the correct connection. This problem is the most common, but at the same time, the easiest to solve.

Possible causes of malfunctions

Often a prerequisite for the invisibility of the printer is the lack of contact when connecting. a consequence of clogged ports, a faulty cord, or simply not tight enough at the joint.

  • Incorrect driver work.

Print device drivers, like any other software, can fail, causing the printer to malfunction. If there is no disk included with the purchase of the printer, the user can download drivers that are incompatible or unsuitable for a specific OS.

  • A different default device is installed.

This problem can occur if other printing devices are connected to the computer, or they were previously connected but not removed properly. This means that the operating system will recognize another printer selected automatically.

  • Disabled print service.

In search of an answer to the question of why the computer does not see the printer, users often forget about the settings of the operating system itself. The service must be always on for trouble-free printing.

Ways to solve these problems

To test the connection, just make sure you are using the working ports and cable. If you find debris or dust in the ports, you need to clean them to ensure contact between the elements. To check, you can free all the connectors, and if the computer does not see the usb printer, check each of them sequentially. Sometimes the solution to the problem can be made by a trivial check whether the printer itself is turned on, since many often forget to turn on the device again after disconnecting from the network.

Problems with drivers can come from their improper operation, or from their complete absence. To install the drivers, it is important to use the native disk supplied with the printer. If such a disk is available, the drivers are downloaded from the Internet on the official website of the device manufacturer. When downloading the driver, it is important to select the package that fully matches the printer model and your operating system. If the drivers are not working correctly, you can reinstall them by first removing the broken version.

To install a valid printer as a default device, you need to right-click on the device icon and check the box next to the “Use as default” option, or just select this option.

To enable the print service, you need to go to the Control Panel, the “Administrative Tools” tab, then. “Services” or “Print Spooler”. After that, you need to enable the service by choosing “Startup type” or the “Start” command, and put a tick in front of the “Automatic” parameter.

Thus, if the computer does not see the printer connected, then you can solve this problem yourself in most cases. Proof that the problem has been resolved is when the device is working properly and displayed on the computer. In other cases, you need to contact the specialists, since the lack of results for all the indicated methods of fixing the problem may indicate the presence of more serious malfunctions.

Almost everyone faced a problem when the computer stopped seeing the printer, or could not see it initially. Even if both devices are fully functional, the computer may NOT recognize the printer despite the correct connection. This problem is the most common, but at the same time, the easiest to solve.

Possible causes of malfunctions

Often a prerequisite for the invisibility of the printer is the lack of contact when connecting. a consequence of clogged ports, a faulty cord, or simply not tight enough at the joint.

  • Incorrect driver work.

Print device drivers, like any other software, can fail, causing the printer to malfunction. If there is no disk included with the purchase of the printer, the user can download drivers that are incompatible or unsuitable for a specific OS.

  • A different default device is installed.

This problem can occur if other printing devices are connected to the computer, or they were previously connected but not removed properly. This means that the operating system will recognize another printer selected automatically.

  • Disabled print service.

In search of an answer to the question of why the computer does not see the printer, users often forget about the settings of the operating system itself. The service must be always on for trouble-free printing.

Ways to solve these problems

To test the connection, just make sure you are using the working ports and cable. If you find debris or dust in the ports, you need to clean them to ensure contact between the elements. To check, you can free all the connectors, and if the computer does not see the usb printer, check each of them sequentially. Sometimes the solution to the problem can be made by a trivial check whether the printer itself is turned on, since many often forget to turn on the device again after disconnecting from the network.

Problems with drivers can come from their improper operation, or from their complete absence. To install the drivers, it is important to use the native disk supplied with the printer. If such a disk is available, the drivers are downloaded from the Internet on the official website of the device manufacturer. When downloading the driver, it is important to select the package that fully matches the printer model and your operating system. If the drivers are not working correctly, you can reinstall them by first removing the broken version.

To install a valid printer as a default device, you need to right-click on the device icon and check the box next to the “Use as default” option, or just select this option.

To enable the print service, you need to go to the Control Panel, the “Administrative Tools” tab, then. “Services” or “Print Spooler”. After that, you need to enable the service by choosing “Startup type” or the “Start” command, and put a tick in front of the “Automatic” parameter.

Thus, if the computer does not see the printer connected, then you can solve this problem yourself in most cases. Proof that the problem has been resolved is when the device is working properly and displayed on the computer. In other cases, you need to contact the specialists, since the lack of results for all the indicated methods of fixing the problem may indicate the presence of more serious malfunctions.

The computer is NOT detecting the printer | Small Business

Printing problems cause headaches. They can spend a full day of work troubleshooting.Do not leave you closer to the print you want than when your equipment started to fail. Figuring out where to start diagnosing can be tricky, especially when the printer refuses to respond and your computer can’t find it. To track down the source of THESE types of symptoms, take a close look at your printer, computer, and anything in between the two pieces of equipment.

Status

The printer, whether it is turned off or has not completed warm-up, remains offline and therefore invisible to your computer. If you try to send print jobs to the device, you may see an error message indicating that the printer remains unavailable. Likewise, if the printer goes offline because it runs out of paper, ink, or toner, your computer cannot communicate with it. To check the status of the product and fix any issues that are causing the product to stop responding to print jobs, check the front panel for error messages or offline indicators.

Cable

Whether your printer is connected to a computer or network using a USB or Ethernet cable, your system can only communicate with peripheral equipment if the connection is working properly. Cables look like solid, low-tech parts of the list of items needed to keep computations stable, but if damaged, they can present a list of unexpected behaviors, problems, and symptoms that can be difficult to trace back to their source. When your computer does not see the printer, check if the connection is correct and replace the new cable to exclude the old one as the place of your problem.

Wireless interference

If your desk has a break room or cordless phones are used in your office, the printer‘s wireless network connection can be a victim of interference. Cordless phones, operating at 2.4 GHz, operate on the same part of the frequency spectrum as the printer, competing for access to a signal like Plasma. Microwave ovens are also known to interfere with signals from wireless devices. Distance can solve the microwave problem. Switching to a cordless telephone system that uses a higher frequency can eliminate your Telecommunications equipment as source of interference.

Printer driver

Along with the physical or wireless connection between your computer and the printer, the output process relies on software to allow the two pieces of hardware to communicate with each other. Printer drivers support any special features that your device provides, accepts data sent from your applications to the operating system’s print queue, and only work correctly if they support the hardware, operating system, and version you are using. If you try to use a driver that is too old or too new to fit the rest of your system, or a driver that does not work as expected due to file corruption, the printing process may fail altogether. Check for the correct driver version you can use. Download and install from the printer manufacturer’s website.

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Solved: The computer reports that the device is not connected. HP Support Community

Welcome to the HP support forums. I came across your post and would like to help.

I understand that you have an HP DeskJet 3630 All-in-One printer and that it is connected wirelessly. I read that when you try to print, you get a message that the device is not connected. But when checking it seems like the printer is connected. You turned off the computer, router and printer and then turned them on and the problem persists. I appreciate your steps and definitely did a good job.

I would like to know the following information to help you better:

  • Does the printer print from other devices (if any) connected to the network name?
  • Have there been any software updates or changes on the Mac after the problem could have started?
  • Printer works fine when connected via USB?

In the meantime, I recommend that you follow these steps to isolate the problem and arrive at a fix:

  • Disconnect the power cord from the printer while the printer is still on.
  • Disconnect all other cables if a printer is connected.
  • Press and hold the printer power button for 15 seconds.
  • The printer should be plugged directly into a wall outlet, not a surge protector. Plug in the power cord for printing and the printer should turn on by itself. If the printer does not turn on, turn it on manually.

Post the above steps to let the printer communicate with your Mac. If the problem persists, I recommend that you download and install a firmware update for your printer. You may need to connect the printer via USB to install the firmware update. After the firmware is installed, you can try to configure the printer wirelessly again.

Hope this information helps. Please let me know how it works. All the best!