How to clear a paper jam in a printer

Paper present sensor damaged

In fact, a false jam error most often occurs when the traction control (which is responsible for the movement of the sheet inside the printer) does not match the paper in the path sensor. That is, the printer pulls the paper, but “does not see” its progress. From what the device concludes about a jam, writes about an error and slows down printing.

If, at the same time, there is no real jam (and you managed to discard other possible reasons), the matter may be jamming or failure of the paper sensor. The problem is especially relevant when ink spills. the sensor could be clogged with them.

If you have already cleaned and blown everything inside, and you could not fix the error, take your HP, Canon or Epson to the service so that the specialists will solve the problem.

clear, paper, printer

For many inexperienced users of office equipment, it is still a problem to quickly remove paper from the printer if it is jammed. Troubleshooting steps will be different if the sheets are jammed in half, at the entrance or inside the device. But first, we recommend that you find out all the reasons why this happens, so that in the future this does not happen.

In this article, we will tell you what to do first, how to remove the sheet if a paper jam occurs in the printer and cannot be removed. The instruction is applicable for most models of printing equipment brands HP, Kyocera, Canon, Brother, Pantum, Samsung. Separately, we will analyze the situation when nothing is jammed and there is no paper inside, but the printer does not print.

Some more tips

  • Do not use paper that is too thin or rough for printing, it should not be damaged, the sheets should be straight.
  • Do not place just a few pages in the tray or the maximum number of pages that can fit in the tray.
  • Try to prevent third-party objects from getting inside the equipment.
  • Do not use sheet sizes that the device cannot handle correctly.
  • Align the pages, turn them several times, and then realign again before stacking.
  • In the tray itself, lightly fix the entire stack so that at the same time it lay flat, but could easily be pulled in by the printer rollers.

Security measures

  • If you are using a laser printer, allow the fuser to cool down before proceeding, as it may burn your hands.
  • Do not put your hands and fingers in places where it will be difficult to get them back.
  • Remember that the parts inside the equipment are made of ordinary plastic, which is easy to break. Therefore, do not use strong efforts.
  • Do not cut the sheets with scissors and do not use sharp objects at all that can damage the equipment.

Foreign objects are caught in the paper tray

It happens that some household trifle gets into the paper tray, interfering with printing. In this case, the printer may also stop printing and display an error.

Open the printer, remove all sheets and make sure there are no foreign objects inside, including on the bottom or sides of the tray.

How to fix a paper jam in the printer

Owners of printers sooner or later face the problem of paper jams. Ways to eliminate it are usually detailed in the official instructions: you need to turn off the device, allow the hot parts to cool, and then carefully remove the jammed sheet. Oftentimes, however, the printer reports a paper jam error when there is no jam. The problem is relevant not only for Epson, Canon or HP, but also for Samsung, Brother, Kyocera and others.

First, we advise you to try restarting printing or restarting the printer and trying to print something again. If the error persists, the cause must be looked for inside the device. Below are possible options.

The paper size in the settings does not match the actual

It happens that there are A4 sheets in the paper feed tray, and a different size is specified in the print settings, for example, 10×15 cm. In such a situation, the printer will refuse to print and may display a “jam” as an error. The problem is harmless and is eliminated by restarting printing with the correct settings.

Why does paper jam in the printer?

  • The main cause of jams is mainly the paper itself. It does not always come across high quality, and sometimes the user may even purchase the wrong type of sheets. It should be remembered that each printer model works correctly only with paper of a certain size and thickness.

After removing the paper, be sure to investigate and correct the cause of the jam. This ensures that the problem will not interfere with further work.

How to remove paper from the printer?

If, nevertheless, the paper in the printer is jammed and the “Paper jam” or “Paper jam” light comes on, then you need to act very carefully: strong jerks can damage the machine, and the print quality and reliability of its operation will never be the same.

So, the first thing to do is to remove the jammed paper from the printer, turn it off and on. If the jam is small, the drum will spin and the paper will pop out by itself.

If this does not help, then you need to review the paper removal guidelines for your printer. The more complex the device, the more detailed it will be described: some modern devices even write what to do and draw diagrams on displays.

The general rules for pulling out paper are as follows: you need to drag the sheet slowly, without jerking and with both hands, holding both sides, otherwise the sheet will break, and it is much more difficult to pull out the jammed pieces of paper. Individual copies can treacherously remain inside and interfere with further work.

When removing the cartridge, if necessary, grasp it only by the handle, place it on a flat surface, do not touch the green drum and other spare parts: this can lead to poor print quality and the appearance of streaks and spots on the prints.

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Next, determine where exactly the paper is jammed in the printer. Variants may howl:

  • input trays where paper is fed;
  • areas where paper exits the printer (top and back);
  • cartridge area;
  • the bowels of the printer, where the paper falls, but it is not visible even when all trays and doors are open.

Actually, you can pull out the paper by checking each of these options: turn off the printer by a button or from the network, open the door, see if there is paper there, if there is, take it with both hands and gently pull.

Finding and removing paper from the main paper feed tray.
The printer may not have been able to pick up the sheet and it is right in the tray

Often, if there were problems with sheet picking, but the printer still pulled it through,
it gets stuck at the exit: just easily pull the sheet towards you and it will come out

If the sheet is not visible at the entrance or exit, look at the back of the printer:
most likely there is an opening door and a sheet there.
The door, by the way, needs to be opened when printing on thick sheets.

If there is no paper in the trays, open the door behind which the cartridge is located and pull it out using only the handle. Check to see if the paper is jammed in the area of ​​the cartridge:

How to remove paper jammed in the cartridge area

In these photos, I showed where the paper could be. If the device is more complicated, then look for other doors and look at the paper in them. But with complex and expensive devices, it is better not to self-medicate, but to find instructions on a specific device on the Internet.

There are situations when it is impossible to pull the paper out of the printer on your own. In this case, it remains to contact the service center or workshop.

The paper is jammed in the printer. How do I clear the jammed paper myself from the printer? A photo

Sooner or later, every user of a printer or copier is faced with a paper jam problem: the icon lights up, and the printer refuses to print further. What to do in this situation? How do I remove the paper myself and continue printing? Why paper jams in the printer and how to avoid it later?

The sponsor of the publication is the BeRrint company, which provides printing services:
printing of business cards, leaflets, flyers, invitations,
as well as large-format printing on plotters, plotter cutting.

There are many reasons for paper jams in the printer, but they all boil down to two main ones:

  • worn parts of the printer (for example, paper feed rollers);
  • the rules for working with the printer are violated.

The first reason arises during prolonged or inaccurate use of the device, when the resource of the parts has already exhausted itself. In this case, the specialists of the service center or in the workshop can fix the problems. There are many errors of the second plan, and they are eliminated by the users themselves. (Read the article: How to organize the work of copying equipment at school and ensure its smooth operation).

How to continue printing after a paper jam?

After removing the paper, turn on the printer. Most likely, it will continue printing from the moment of the jam, repeating the same page one more time, but just in case, check if it is printed. If the print order is not saved, then select the required sheets to print and press print.

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How to remove paper from the printer?

If, nevertheless, the paper in the printer is jammed and the “Paper jam” or “Paper jam” light comes on, then you need to act very carefully: strong jerks can damage the machine, and the print quality and reliability of its operation will never be the same.

So, the first thing to do is to remove the jammed paper from the printer, turn it off and on. If the jam is small, the drum will spin and the paper will pop out by itself.

If this does not help, then you need to review the paper removal guidelines for your printer. The more complex the device, the more detailed it will be described: some modern devices even write what to do and draw diagrams on displays.

The general rules for pulling out paper are as follows: you need to drag the sheet slowly, without jerking and with both hands, holding both sides, otherwise the sheet will break, and it is much more difficult to pull out the jammed pieces of paper. Individual copies can treacherously remain inside and interfere with further work.

When removing the cartridge, if necessary, grasp it only by the handle, place it on a flat surface, do not touch the green drum and other spare parts: this can lead to poor print quality and the appearance of streaks and spots on the prints.

Next, determine where exactly the paper is jammed in the printer. Variants may howl:

  • input trays where paper is fed;
  • areas where paper exits the printer (top and back);
  • cartridge area;
  • the bowels of the printer, where the paper falls, but it is not visible even when all trays and doors are open.

Actually, you can pull out the paper by checking each of these options: turn off the printer by a button or from the network, open the door, see if there is paper there, if there is, take it with both hands and gently pull.

Finding and removing paper from the main paper feed tray.
The printer may not have been able to pick up the sheet and it is right in the tray

Often, if there were problems with sheet picking, but the printer still pulled it through,
it gets stuck at the exit: just easily pull the sheet towards you and it will come out

If the sheet is not visible at the entrance or exit, look at the back of the printer:
most likely there is an opening door and a sheet there.
The door, by the way, needs to be opened when printing on thick sheets.

If there is no paper in the trays, open the door behind which the cartridge is located and pull it out using only the handle. Check to see if the paper is jammed in the area of ​​the cartridge:

In these photos, I showed where the paper could be. If the device is more complicated, then look for other doors and look at the paper in them. But with complex and expensive devices, it is better not to self-medicate, but to find instructions on a specific device on the Internet.

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There are situations when it is impossible to pull the paper out of the printer on your own. In this case, it remains to contact the service center or workshop.

Why does paper jam in the printer??

  • Bad paper: old, wrinkled, previously used. Just do not use such paper: it is cheaper than later repairing a printer that has suffered from a failed paper jam and pulling out of the paper.
  • Unsuitable paper: Too thin or thick, not of the standard required by your particular copier, and therefore, for example, sheets stick together and get jammed.
  • Sticking sheets to each other, magnetization. In this situation, it will help to knock the edge of the stack of paper on the table or flip through all the sheets to separate them. If you are printing on the second side of the sheet, then let the printed sheets cool down and also separate the sheets.

When inserting a stack of sheets, make it a rule to always flip through it at the bend

You can also remove the entire stack of paper from the tray and insert it upside down. Also, this problem can be caused by the fact that paper of different types and weights was put in the printer to complete the same job.

  • Too much paper loaded in the tray. put less, or too little paper and the printer cannot pick up the sheet. put more.
  • The paper is not inserted straight into the bypass tray, and when it is picked up by the printer, it is crooked, skewed, and eventually jams. Here it will only help to gently insert the paper into the manual feed tray and adjust the clamps on the left and right of the sheet exactly to its size.

Insert paper into the bypass tray or “slot” gently, evenly,
adjust the clamps on the left and right to exactly the width of the sheet

Adjust the width of the clamp for the sheet on which we will print

The sheet should lie flat, and the clamps should fit exactly under its width

  • Paper with staples, staples, crumbs and dust is inserted. First, always check when reusing the sheet for any staples or staples. you can simply cut them off at the corner with scissors. Also, put a table next to the copier in the organization so that all employees will be able to remove paper clips and staples from the sheets on it, and not over the printer. this will help to avoid accidental entry of foreign objects into the machine.
  • Too thin or thick paper. If you are using paper of non-standard weight, then before printing in the printer settings (Properties button), specify the paper type: thick, thin, film, cardboard, etc.
  • Paper size. Sometimes the paper jam sensors can be triggered, even if there was actually none. This may be due simply to sensor problems, as well as to the fact that in the print settings is, for example, A4 paper size, and you are printing on envelopes. The printer will not see that the sheet has passed through the sensors and “thinks” that a jam has occurred. To avoid this, before printing in the printer settings (Properties button), specify the paper size.
  • Opening the tray at the time of printing. Never open the paper feed trays before you finish printing.

How to continue printing after a paper jam?

After removing the paper, turn on the printer. Most likely, it will continue printing from the moment of the jam, repeating the same page one more time, but just in case, check if it is printed. If the print order is not saved, then select the required sheets to print and press print.

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Causes and Clearing a Paper Jam in the Printer

Paper jams are a very important problem that each of us had to solve. Since we all are faced with the fact that the printer chews paper and all our efforts are in vain. But to prevent this from happening, it is worth getting to know your device better, then you can definitely eliminate errors, as well as avoid this problem. Experts, first of all, recommend using thick paper of the highest quality. It should also be noted that the paper should be used exactly of the right size, while it must be correctly placed in the tray in order to observe the most optimal grip of the sheets during printing.

As you know, paper feed rollers can be resource-limited items. When the device has made several copies, they should be replaced. For a certain model, the technical documents indicate the service life of the paper feed rollers, but after they are exhausted, in the future their service life is impossible, and they will need to be replaced.

A worn out roller can be reworked with “rubber recovery”. This may work, but only for a certain period of time, but ultimately the device will need to be replaced urgently. In addition, the rollers should be regularly cleaned of paper dust. A “rubber reducer” is perfect for this. Such an operation will need to be done with each preventive work.

What can hinder the advance of the paper?

So, any desktop computer user may be interested in the question of why paper jams can occur in the printer, and how this problem can be dealt with.?

During any copy cycle after pressing the “Start” key, the paper is able to make a certain path from the special tray, where it is placed in the output tray. But this path should not be cluttered with foreign objects. If, on the way, the paper encounters the most insignificant extraneous objects, then it rests against them and there can be no further action. As for the paper feed rollers, they will be able to rotate for some period of time and try to push the paper. The sheets will wrinkle. In the end, you may end up with an “accordion”, and it will be very difficult to extract it.

In order for you to be able to avoid getting all kinds of objects into the printer, it is worth organizing the space so that this does not happen, you can organize a separate table on which to perform all the necessary actions. A lot of money can be saved through such an organization. Since paper clips that fall into the copier damage the photosensitive drum, and it costs a lot of money.

Another reason for paper jams in the printer is fragments of the sheets themselves that are left in the machine as a result of improperly removing the previous paper.

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If there is a jam in the printer, follow the instructions provided by the device. It fully describes the sequence of actions, in other words, which doors to open, which knobs to turn, in which direction to pull the sheets so that they can easily exit the device. If the necessary actions are not taken, then there may be a risk of tearing the jammed sheets into small pieces, which will remain in the machine.

How to solve a paper jam problem?

Often times, any printer can display this error on the display or monitor of a stationary device. If you do not know how to decipher this or that type of error, then it is better for you to use the instruction manual of your device. At the initial stage, you will need to disconnect the printer from the network, if the error is displayed, then there is actually a paper jam. Therefore, you can try to find the paper inside the device with your hand, but in this case it must be completely disconnected from the network.

The next step is to clearly find out where the paper jam is. This can often be the paper tray, but it can also jam as it exits the machine. After finding all these places, it is worth removing the sheets from the tray. Open covers that are related to paper or the printing process in general. This includes the back cover, which has a paper jam symbol. Very often jams appear there.

Most experts also recommend removing ink cartridges. If the machine has an imaging drum, you can remove it, so the print quality will be preserved in the future. If you do not have a strong desire to remove the inkjet cartridge, then you should make sure that they can not create any obstacles to the free movement of the sheets. If you find paper that is jammed, try to pull it out carefully, but avoid tearing it inside the device.

These are just a few simple rules with which you can get rid of paper jams in the printer.

What to do if the printer reports a “paper jam

In the process of printing and copying, the printer writes “paper jam”, although there is no jam, it may stop and display a signaling message. Such messages can be both true and false. There are several solutions to check this.

Restarting the device

Why does it happen that HP writes a paper jam and does not print by accident and at the moment when the device is working properly? You can follow the recommendations and reset the configuration data. The result of the actions will be the absence of an alarm message.

restart actions:

  • Turn on the device using the power button.
  • Disconnect the power cable from the device.
  • Unplug the power cord.
  • Wait at least 20 seconds.
  • Connect the plug to the power outlet.
  • Insert the other end into the printer connector.
  • To turn on, press the start button again.

Outputting the device self-test report:

  • Upload a simple white sheet.
  • Select the menu item “Printer Status Report”.

If the problem is resolved and the report is received, a test copy is started, then there is no need for further action.

What to do if there is no report and the device does not print. You should proceed to the next stage of diagnosis.

Clear paper jams manually

When the printer says “paper jam”, what to do if the sheet is not completely missing in the printer, but peeks out from the side of the tray. In this case, performing a series of actions will help.

remove jammed paper from the entrance:

  • Completely disconnect the printer from the power by pressing the button.
  • Remove the electrical cable from the rear connector.
  • With smooth movements, pull the visible tip of the sheet from the inlet.
  • With careful movements, remove not only the sheet, but also possible scraps.

Important! Take a close look at the input tray cavity and rollers.

Remove any foreign objects and loose sheets:

  • Completely disconnect the device from electricity.
  • For reliability, all incoming cables must also be removed from the rear connectors.
  • Remove all sheets from the feed tray, as well as the smallest residue from the inside.
  • To access the rollers, move the mechanism with your fingers and remove any pieces of debris that come across.
  • If access is limited by size, then you can position it vertically and then move the gripper mechanism so that any debris can freely fall out.
  • Before starting, be sure to return the unit to its original position.

troubleshoot the output tray:

  • Verify that the HP product is completely turned off.
  • For reliability, remove all suitable cables, including network cables, if any.
  • Smoothly and gently remove all paper from the input tray at the front of the unit.
  • If part of the jammed sheet is visible, then gently pull and remove from the exit.
  • In order not to tear the paper sheet, pull with both hands, evenly at two corners.

troubleshoot the cartridge side:

  • Disconnect HP from power.
  • Open cartridge door.
  • Remove any pieces of paper that come across.
  • Return the car to its original state.

troubleshooting on the back of the device:

  • Disconnect completely from power supplies.
  • Tilt and place it in such a position where there is free access from the side to its bottom.
  • The cleaning door is secured with latches, so to remove it, you need to gently press them.
  • Pieces or sheets of paper that are found should be carefully removed.
  • After the procedure, return the device to its original position and make sure it works.
  • If any pieces fall into the input tray, remove them.

getting a device status report:

Diagnose free movement of the carriage along the axis.

Why should the carriage move freely. Otherwise, it will not be able to pick up sheets and feed it to print.

  • Start the HP printer by pressing the power button.
  • Unlock the access door to the cartridge compartment. The carriage is at the center of the axis. To continue, you need to wait for the process to complete.
  • Now disconnect the mechanism from the power source.
  • Check for the presence of foreign objects in the compartment that impede the free movement of the carriage.
  • Manually move the carriage from one side to the opposite.
  • Why, after removing jammed sheets or debris, you need to make sure that the carriage can move freely. To further exclude the problem from the list.
  • Display device self-test report.

Additionally, you can carry out automated or manual cleaning of the rollers. If this option does not work, the printer does not print and writes “paper jam”, then you can safely go to the service center for a specialist.

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