iPhone won’t connect to iTunes

Table of Contents

Doesn’t see because he doesn’t trust

iPhone or iPad are completely self-contained, stand-alone devices, but they still have to be connected to a computer from time to time to transfer large amounts of data, install software, etc. At the same time, sometimes there is a problem of device synchronization, which can often be solved by the methods described below.

We will talk about trusted computers, or rather, the operating systems installed on them. Having connected an iPhone or iPad to a new computer for the first time (or after reinstalling the OS on an old one), the user receives a request “Trust this computer?” and must answer yes to access settings and content on a mobile device.

iphone, connect, itunes

If you reject the request, then in the future there may be a synchronization problem, and in order to solve it, you will need to use the instructions below.

iTunes (computer) can’t see iPhone. Solving the problem on Windows and Mac

We are often approached by readers with various questions about solving any problems related to mobile devices and software. One of the most popular: “iTunes does not see the iPhone, what should I do?”.

You can find a working way out of this situation on the Internet, but you have to fight your way through mountains of various information. In this article, we decided to combine all possible solutions and figure out why, after all, “iTunes does not see the iPhone”.

iTunes is often intimidating for iPhone, iPad, and iPod Touch users. The program seems confusing, complex, and extremely awkward. So he also throws out various pearls. Either the music is not synchronized correctly, the applications have disappeared somewhere, or even iTunes cannot detect the iPhone (iPad or iPod Touch).

You shouldn’t despair (and switch to Android), there will always be solutions to the problem. If iTunes does not see the iPhone, check the functionality:

  • Software. Reinstall iTunes by downloading the latest version from here.
  • Cable. Try using a different cable.
  • Computer. iTunes can’t see iPhone due to Apple Mobile Device crash. Another computer can help fix the problem.
  • USB port. Oftentimes, the USB port is where the problem lies. Try using the connector on the back of the system unit.

If all the standard methods did not help, then it’s time to take up heavy artillery.

iTunes doesn’t see iPhone or other Apple device on Microsoft Windows XP

Close iTunes after disconnecting your device; 2. Go to Start. Run and enter services.msc in the window that appears or open Services in the Administrative Tools section of the Control Panel; 3. Find the Apple Mobile Device item and in the adjacent window click on Stop; 4. After stopping in the same window, click on Start; 5. After restarting the service iTunes will be ready to work with your device.

On Mac

So, to receive a second request and “start trusting” your Mac, you need to select “Go. Go to Folder” in the command line menu (or use the keyboard shortcut “⌘Cmd ⇧Shift G”),

and then go to / var / db / lockdown and delete all certificates in this directory.

On Windows XP, 7, 8, 10

In the case of Windows, you will also need to delete the contents of the Lockdown directory. To do this, you need to enable the display of hidden folders and files (Start. Control Panel. Folder Options),

and then go to C: \ ProgramData \ Apple \ Lockdown (for Windows 7, 8, 10) or C: \ Documents and Settings \ All Users \ Application Data \ Apple \ Lockdown (Windows XP).

If removing certificates from Windows-PC did not solve the problem, you will have to use a more complex method:

Right-click on the “Computer” shortcut, select “Properties” and find “Device Manager”;

In the “USB Controllers” section, right-click the context menu of the “Apple Mobile Device USB Driver” item and click “Update drivers”;

Next, sequentially select “Search for drivers on this computer”. “Select from the list of already installed drivers”. “Install from disk”.

In the window that appears, click “Browse” and go to the C: \ Program Files \ Common Files \ Apple \ Mobile Device Support \ Drivers directory, where we are interested in a file called “usbaapl”, which we need to install.

If none of the above methods helped to solve the problem, then, probably, its reason lies not in obtaining a trusted status for this computer. Try the following:

iPhone does not turn on and asks to urgently connect it to iTunes, what to do?

The problem is frequent and well known to servicemen, not fixing it takes about half an hour of work and 1500-2000 rubles of money. In order not to waste the family budget, we will try to turn on the iPhone on our own, at home.


To turn on the broken iPhone, we follow the instructions clearly. If you don’t understand something, at the end of the article there will be a video instruction on how to turn on an iPhone of any model through the official iTunes software if it does not turn on. The instruction is applicable to all models of Apple smartphones, 4, 5, 5S, 6, 6 plus, 7, 7 plus.

  • Download a program called iTunes from the official Apple website (link).
  • Install iTunes and download the firmware for your iPhone model.
  • We turn off the iPhone and connect it to the computer using a standard cable from the kit (you can replace it with a good copy).
  • For 5 seconds, hold down the “HOME” and “POWER” buttons together, wait about 10 seconds.
  • After 10 seconds, release “POWER” (aka blocking), but leave “HOME” pressed!
  • After a while iTunes will display a message about DFU mode, now we proceed to restore the firmware.
  • In the iTunes program, find the “Restore” button and hold down “Shift”, press it.
  • In the window that appears, select the previously downloaded file with the extension.ipsw, confirm the choice.
  • The firmware recovery process has started, now we are waiting for completion.

It must be remembered that when flashing, all data will be erased. If you do not have a backup or you have stored all the photos on a deceased device, without using iCloud, it will not be realistic to restore them. In this case, you need to immediately contact authorized service centers, they will help, but they will ask for good money for the work.

The reasons

There are many reasons, it is difficult to systematize them, but several popular ones can be distinguished:

  • The firmware flies. it is because of this that the iPhone 5, 6, 7 models do not turn on, iTunes and the lace are on. We will consider how to reflash the device in the next section.
  • A hardware error, as a result of which some system files were deleted or corrupted, again, a flashing will help. Craftsmen call it “iPhone hung on a string”.
  • The error can occur after falling onto a hard surface
  • Water ingress into the device.

What to do if the iPhone seems to be loaded, but does not turn on, issues a “string” and asks to connect to iTunes? Consider the options for solving the problem below.

Possible difficulties

If errors occur during the flashing process, for example, an error warning appears. then the situation is much worse. Most likely, an important microcircuit inside the phone is damaged, it is unlikely that it will be possible to fix it on your own. In this case, you will have to contact the repairmen, since it is not realistic to re-solder the microcircuit without special equipment. Although our craftsmen have learned to do this too, I will leave a video about soldering the microcircuit with my own hands, suddenly someone will come in handy.

READ  iPhone is hard to hear during a conversation

Sometimes there are other types of problems when the iPhone does not turn on, a daisy is spinning on the screen and nothing happens. Most likely, you will have to reflash the device, but first we will try to do a hard reboot, it will suddenly help. Do not be alarmed, there is nothing complicated and scary, you will not even lose data, as if you still decide to reflash your iPhone.

Hard reboot

Instructions on how to make a hard reboot, if the iPhone does not turn on, the iTunes icon and cable appear on the screen

  • We hold down the lock button and the “home” button
  • We are waiting for about 5-10 seconds
  • Chances are, phone glitches will disappear
  • If it does not help, look at the previous section, and repeat everything according to the instructions.

Diagnose USB device and port compatibility

iPhone connects to USB port but nothing happens? This means that one of the possible reasons is the incompatibility of the device with the port, or its failure. To check how it works, it will be enough to insert any flash drive into USB, and if everything is in order, the device is functioning, you should reconnect the iPhone to a different port. It is better if this port is located at the back of the PC. Use USB 3.0 and above to keep everything running like clockwork.

There are no positive shifts when reconnecting? We go to the next diagnostic stage.

How to Fix iTunes When It Won’t Sync with iPhone, iPad, or iPod Touch

Everyone knows that iTunes gives users the opportunity to enjoy their favorite music hits without borders, 24 hours a day. But, as in any other system in our life, errors and malfunctions often occur in it. And, it would seem, the problem of the lack of synchronization of iTunes with the iPhone, iPad, or iPod Touch should be resolved promptly and practically in 2 accounts. but no, sometimes even the specialists of service centers rack their brains over this problem for hours, simply because they had previously been with it did not face.

But now everything will be just great, and to successfully sync iTunes with your iPhone, iPad, or iPod Touch, you do not need to get special knowledge or carry your device to the service center nearest to your home, overpaying huge sums of money to would-be masters. Everything will be quick and very simple if only you follow the step-by-step instructions that we will now provide you.

So, you connect your iPhone to your computer, but the device doesn’t want to be recognized in any way. The main reasons for this may be a malfunction of the device itself or incorrect operation of the software. Let’s take a look at some of the top reasons why iTunes might not sync to an iPhone, iPad, or iPod Touch.

Here are just the most important possible reasons:

  • Incompatibility of the device with the USB port, its failure
  • Using a defective or non-original USB cable
  • Malfunctioning iPhone
  • Difficulties with the software or with the functioning of the Apple Mobile Device

We check the correct operation of the cable

Connect the cable you are using to the charger. If the iPhone does not charge, the cause of the problem has been found, and it lies in a broken cable. Replacing it will resolve the issue. If the charging has gone, then you will need to check the iTunes software and the Apple device.

Checking the normal operation of the software

First of all, you should make sure that all the necessary software is installed on your PC. But do not try to download software from third-party sites in which you are not sure, because this way you expose your computer to the risk of infection. It is better to take all programs from the official Apple resource, it’s safer. In addition, you will receive only the latest software versions, with all updates.

The Apple Mobile Device service is available on every device running Windows or MacOS, so a sync issue could be caused by a problem with this service. If you believe that this is the case, this service will need to be restarted.

Restarting Apple Mobile Device

To reboot, just go through the following steps:

Apple device disconnects from PC, iTunes closes

We go to the control panel, find “Administration”, then open the tab “Services”

We look for the name of the service in the list, then click on “Stop”

After you have made sure after a while that the service is disabled, you should enable it again

We connect our Apple device and wait until the synchronization is successful

If after that there is nothing positive, then the problem is either with the technical part of the smartphone, or with iTunes itself. It is worth looking for the folder with the program and uninstalling it. Next, download the latest update of the program from the Apple offsite, which will be suitable for your OS. Also update any drivers that are out of date. Well, if, after all your actions, the synchronization did not happen, and you simply do not know what to do next, then feel free to go to the service center, the specialists will figure it out. If, of course, they are real specialists

Restoring from a backup

If the copying process was performed, you can connect to Aityuns via a computer as usual, and then restore data and access to the mobile phone itself (you need the same PC).

Connect the devices with a cable and turn on iTunes. The program will display the smartphone icon. If you have set up automatic synchronization, wait for the application to copy the data. You can also start the process manually if you click on the desired item in the device menu and then click the “Synchronize” button.

Next, you need to use a special button to restore. The program can warn about an outdated OS version. in this case, you need to update iOS to continue. Then you need to choose to restore from a copy.

Select the appropriate copy by date or size. If you used an encrypted save password, you will need to enter it to decrypt a previously saved copy.

On the device itself, you will also need to specify recovery from iTunes.

After that, wait until the end of the process. The password is cleared and you can use the device again.

How to unlock via hard reset iPhone

If the iPhone is locked and won’t connect to iTunes. for example, it didn’t sync or was done on a different PC that you can’t access. the option is left with a hard reset. In this case, the password will be destroyed along with other information.

Life hack: Try to save data using third-party software such as iFunBox.

First, you need to connect your smartphone to your computer, as in the previous method. Can be used with any PC or laptop with iTunes.

After that, forcibly restart the machine. In new versions (8, X and subsequent), you need to quickly press the volume up and release, then just as quickly press the volume down once, then hold down and do not release the side button. Recovery mode should turn on.

For 7 and its Plus version, you need to hold down the volume down and the side key.

Finally, in earlier versions, press the side / top key and “home”.

After that, a choice of options should appear.

You need to click on “Restore” and wait for the completion of the procedure. Then set up your iPhone as if it were a brand new machine.

Keep in mind that all actions in this mode are allocated 15 minutes. If the program does not meet the deadline, you will need to forcibly restart the smartphone again.

Finally, there is another way how to unlock iPhone without iTunes. contact a service center. The procedure will be the same as in the options described above, the only difference is that you do not need your own computer, plus a consultant will help you.

Important! Sometimes third-party applications are advised to unblock. However, in this case, there is no guarantee that the device will work at all. Support claims the only way out is to use iTunes in one way or another.

Reasons for the error: “iPhone is locked, connect to iTunes

Before deciding what to do next, you need to figure out the reason for the message that the iPhone is disconnected, so connect to iTunes. Such a situation can easily arise as a result of repeatedly entering an incorrect password, for example, if:

  • you yourself have forgotten or changed it;
  • someone from your family or friends confused the smartphone and tried to unlock it with their password;
  • an outsider wanted to access the device in your absence.

To prevent the device from blocking, you need to try to enter the password correctly and not exceed the number of attempts. And of course, do not give it to strangers and children, who may accidentally block access.

Accordingly, the options for solving the problem of how to unlock it, if the software says that the iPhone is disabled, connect to iTunes, depend on the knowledge of the current password. It also matters whether you followed the backup procedure before the problem occurred. If in both cases the answer is no, then you can say goodbye to the data on the smartphone. using the method recommended by the manufacturer will completely erase the contents of the device’s memory. This is done for security reasons so that random persons cannot view personal information on any device.

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A more gentle option, like unlocking the iPhone, if it is disabled and says, they say, connect to iTunes, is available if you have a backup. In this case, important data can be recovered.

How to fix the error: “iPhone is locked, connect to iTunes

Apple technology, despite all its reputation, can also fail, confusing the user. over, while showing tips that your iPhone is locked, connect to iTunes: how to unlock it and prevent similar situations. we will analyze in this article.

Reset attempt counter

In some cases, when the device tells you to connect to iTunes to unlock your iPhone, you just need to follow this advice. If simply connecting to your computer with iTunes isn’t enough, try starting the sync procedure. It is not necessary to complete this process to the end, you can stop it with a cross or an arrow, if one appears. After that, try again to enter the password from the device.

Important! Before connecting to iTunes, if the iPhone is locked, make sure that this is the same PC from which you have already connected. Otherwise, the program will ask for confirmation from the machine.

Possible problems

If the iPhone is disconnected, it says connect to iTunes, but when connected to a PC it only vibrates 3 or more times. you probably have a problem with your cable or computer. Check it on another PC, with a different cord, or try restarting your smartphone. If these measures do not help, you should contact the service.

Uninstall software for connecting other mobile devices

Rarely, but it happens that Connect is not possible due to software designed to connect mobile devices from other manufacturers. Try to uninstall not only iTunes (along with other components from Apple), but also this software. Then restart your computer, install iTunes again and try to reconnect iPhone.

Reinstall iTunes

If your computer is running Windows 8, sometimes it helps to completely remove iTunes from your computer and then reinstall it. Only in this case, you need to uninstall all other applications from Apple. QuickTime, Apple Software Update and Apple Application Support.

Download iFunBox for free

Replace cable or USB port

Very often, the problem occurs due to a faulty cable or problems with the USB port. Try replacing the cable or connecting your smartphone to a different connector. Make sure there is no dust or other debris in the USB connector that could interfere with normal contact.

ITunes App Version

If your Apple phone won’t sync with your Windows 10 or Mac OS X PC, check out the iTunes version. If you haven’t updated it for a long time, it may become outdated and no longer match the iOS version of your mobile device.

What to do if iTunes does not see iPhone 5s and higher due to version difference:

  • Launch iTunes. In the “Help” menu, click on “Check for Updates”.
  • The application will check the version, if a newer one is found, you will be prompted to download it.

To install the latest version of iTunes on your computer, you need Windows 7 or higher, you need 400 MB of free hard disk space. Therefore, you can easily install a new program on a computer with Windows 10, but on Windows XP you will not be able to do this.

After installing the iTunes, check the connection of the device again. If iPad and iPhone do not connect, or you already had the latest version of the program installed, so you were not prompted to update it. check for other causes of the error.

You can also not update the program, but completely uninstall and reinstall it on your computer. In the control panel, click on iTunes and click “Delete”. Make sure that all of its components are removed. Apple Update and Device Support, Bonjour. Manually erase the iPod and Bonjour directories from the Program Files directory. Then go to the Apple website and download the app again.

Alternative method

If you can’t figure out how to sync iPhone with iTunes, try the iTools alternative file manager. The program has a Russian interface, it implements all the basic functions of a proprietary application, and also adds additional options for managing installed programs, photostream, SMS.

In iTools, you can see all contacts and media files, backup iPad, iPhone 6 or other model.

Apple Service

One of the reasons iTunes doesn’t see the iPhone is because the Apple Mobile Device Service is not working properly. To restart it:

  • Start the “Control Panel”, go to the subsection “Administrative Tools”, then “Services”.
  • Click on the name of the utility you are looking for. Stop it and then start it again.

Connect the machine to the PC and start connecting again.

iPhone Can’t Connect To iTunes? (SOLVED) 2021

Why iTunes doesn’t see iPhone

iTunes is a proprietary program from Apple that allows you to synchronize your device with a PC, transfer data to it and save information on your computer. If iTunes can’t see the iPhone, you won’t be able to save your contact book or copy new music to your phone. We will analyze in detail what are the causes of the problem, and how to connect iPhone to iTunes.

Part 3. Set up iTunes to sync your iOS device over Wi-Fi

iTunes offers various ways to sync iPhone. Besides connecting iPhone to iTunes, you can also sync your iOS device over Wi-Fi.

Step 1: Launch the iTunes app and use the Lightning cable to connect your iOS device to your computer.

Click your device icon, go to the Summary tab and check the Sync with this [device] over Wi-Fi checkbox on the right.

Select Apply and then remove iPhone from your computer. The next time your computer and your iOS device connect to the same Wi-Fi network, your device appears in iTunes and starts syncing.

Troubleshooting 1: Try a different USB cable

Connect your iPhone to iTunes but nothing happens there? The starting point for troubleshooting is the Lightning cable test. Make sure there are no signs of breakage or damage. Then unplug your iPhone, cable and computer, plug them back in and see if iTunes works fine. If not, try a different Lightning cable.

Troubleshooting 5: Ultimate Way to Fix iTunes Cannot Connect to iPhone

If you tried to troubleshoot above and still can’t connect iPhone to iTunes, Apeaksoft iOS System Restore can help you fix the problem. It is able to fix many software errors in DFU mode without data loss.

Step 1. Install iOS System Recovery on your computer

Install the correct version of iOS troubleshooter on your computer depending on your operating system. Use the Lightning cable that came with your device to connect it to your computer.

Step 2. Diagnostic device in DFU mode

Launch OS System Recovery and click the Start button. Then select the Question icon and put the device into DFU mode by following the instructions on the screen.

Step 3.Fix Can’t Connect iPhone to iTunes

Fill in the information box according to your device model. Click the Download button to get the required firmware and automatically fix software problems. when iPad is disconnected, connect to iTunes, you can also rely on this powerful iOS system repair software.

Tutorial to Connect iPhone to iTunes Correctly and Troubleshooting

iTunes. useful tool for iPhone and iPad users; however, this tool also causes headaches in many people. “ITunes was unable to connect to my iPhone and only received an invalid response on the device. What can I do to fix this, please help “.

Questions like this are common on social media and forums. Apparently, if you can’t connect iPhone to iTunes, backup, restore, purchase and other functions in iTunes will become useless. To help you use Apple’s utility, we’ll show you how to properly connect iPhone to iTunes. Also, in this guide, you can learn how to troubleshoot problems related to iTunes.

Part 2. How to Fix iTunes Failed to Connect to iPhone

In some cases, even if you are using a newer version of iTunes, you may face the problem of not being able to connect iPhone to iTunes. Here is an effective way to fix this problem.

Troubleshooting 4: Reinstall Apple Windows Drivers.

If iPhone can’t connect to iTunes, the problem occurs on Windows, there might be something wrong with Apple Windows drivers.

Open Computer Manager and check the entry for “Apple Mobile USB Driver” under Universal Serial Bus Controllers, there is a note for change, right-click it and select “Enable to fix it.”.

Go to (C :). ProgramFiles. Common Files. Apple. Support for mobile devices. Drivers. Right-click the file called usbaapl64.inf or usbaapl.inf and select Install to reinstall the Apple drivers.

Step 3. Now reconnect iPhone and iTunes to make sure they work fine.

Troubleshooting 2: Restart iPhone and Computer

In most cases, restarting your devices can fix iPhone not being able to quickly connect to iTunes.

Step 1. Disconnect your iPhone from your computer. Press a combination of hardware buttons to force restart.

iPhone X / 8: Quickly press and release the Volume Up button, do the same with the Volume Down button and hold the Side button until the iPhone turns on.

iPhone 7: Hold the volume down and side buttons, release them when you see the Apple logo.

iPhone 6 or earlier: Home Side button combination.

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Restart your computer, reconnect iPhone and iTunes to check if the connection is successful.

How to Transfer iPhone to Computer without iTunes

Step 1. Launch iPhone Transfer after installing on your computer. Connect your iPhone to your computer via a USB cable. The app will recognize your device spontaneously.

Step 2. Click your device name and select data types like Music, Photos and others on the left side before transferring. Then you can view the details in the right pane and select specific files.

Once selected, expand the “Export To” menu on the top ribbon and select “Export to PC” to instantly save the data you want from iPhone to your computer.

Unlocking via iTunes

If you enter the wrong code 10 times, the phone is locked, displaying the message “iPhone is disconnected, connect to iTunes”.

iPhone is locked and asks to connect to iTunes

In this case, there is nothing left but to delete the password. In this case, you will lose all data on the phone, which can then be restored from a backup. You did it?

If your iPod or iPhone is locked and you’ve forgotten your password, connect to iTunes and reset it via erasing your device. The instructions below will help you do this.

To do this, you need iTunes, a free multifunctional program that can work with Apple devices. It is installed by default on Mac computers. If you do not have it or you are working on Windows, download the link from the official Apple website.

If you have macOS Catalina installed, then iTunes is not needed. For Windows and earlier versions of the macOS operating system, it will be required.

If you do not have a computer, you can ask your friends for help or contact the nearest Apple service center, where specialists will help.

You will also need a cable to connect your smartphone to your computer. You won’t be able to erase the iPhone via Wi-Fi, only through the wire. Since the interfaces of different iPhones and laptops are different (USB, USB-C or lighting), an adapter may be required.

Below is a simple instruction on how to unlock iPhone 4, 5, 6, 7, 8, X, XS, XR, 11 and all their S, Plus, Pro, Max versions.

Step 2

If you have macOS Catalina or higher installed, then open Finder and find your device in the left menu. For all other operating systems, launch iTunes, find your phone or tablet in the left menu.

In the dialog box that appears, select “Restore” (the update will not help).

The Finder or iTunes will start downloading the iPhone software: download takes up to 15 minutes. After that, the iPhone will be automatically updated to the latest version of iOS, which will erase all data from it, including the passcode.

In front of you will be actually a new device, ready to configure and restore data from a backup.

There is a drastic brute-force protection measure that is disabled in iOS by default. It erases all data from the phone if you enter the unlock code 10 times in a row. To activate, go to Settings, select Touch ID & Passcode (or Face ID & Passcode), then enter the code. Scroll to the very bottom of the screen, where you will see a radio button labeled “Erase Data”. Do not use this option if you occasionally forget the code.

What to do when the message “iPhone is disconnected connect to iTunes

This manual describes what to do if the iPhone is disconnected and displays the message “try again when 1 minute has passed” (5-15-60 minutes) or “connect to iTunes”. You will find out how many times you can enter the password incorrectly to avoid blocking the device.

The steps below will make your device work normally again. The instruction is suitable for iPhone and iPod touch.

Unknown error connecting to iTunes

Some users are faced with the fact that the iPhone does not connect to iTunes and gives an error 0xe8000015 when the phone is locked. There may be several reasons for its appearance:

  • The problem is with the cable you connect the iPhone and computer with. try using a different port or cable.
  • Old version of iTunes. update the program to the latest version, restart your smartphone.
  • On Windows, open Device Manager. USB Controllers, right click on Apple Mobile Devices USB Driver, update it, restart your computer.
  • Please use a different computer as this error is due to a software conflict.

Usually, updating iTunes or drivers helps to complete iPhone restore via iTunes. If this is not your case, restore your phone using Find My iPhone in iCloud.

How to reset the remaining minutes counter

If you have a trusted computer at hand that you previously paired with a disconnected iPhone, you can connect them via a wire and sync. Thus, resetting the counter of minutes in the message “try again when X minutes have passed”.

After pressing the button, the minutes counter will be reset and you can enter the correct password. In this case, it is not necessary to wait for the end of synchronization, you can interrupt it immediately after the start.

Unfortunately, a locked phone will not revive it.

Try again in 15 minutes

The first thing to do if the iPhone is locked when you enter the wrong code less than 10 times is to wait for the time indicated on the screen. The message on the screen “iPhone is disconnected repeat after 15 minutes” counts down every minute, so you can see how many minutes are left to wait.

My iPhone Won’t Connect To iTunes! The Fix for PC & Mac.

Even though the iPhone is disabled, it allows you to make calls to emergency numbers. To do this, press the SOS button at the bottom of the screen.

Until the time indicated on the screen expires, the code cannot be entered. Wait until the countdown ends: the phone updates the message on the screen every minute, then enter the correct password.

After the time-out period expires, the screen will change to the familiar numeric keypad, and you can try to enter again. Be careful: if you are wrong again, you will go back to the waiting period.

How to solve iPhone can’t connect to iTunes (2020)

In the future, try to enter the correct code on the first try in order to avoid blocking the device.

Step 1. putting the phone into DFU mode

We have already talked about the DFU mode, but we will repeat ourselves. Make sure your device is NOT connected to your computer and do this:

  • iPhone 8, X, XS, XR, 11. Press and hold the side button and any volume button until the Turn off slider appears on the screen. Slide it to turn off the device. After shutdown, press the side button, connect the device to the computer, hold down the side button until the recovery mode starts.
  • iPhone 7, iPod touch 7th generation — Press and hold the Side or Top button until the Power Off slider appears. Turn off your iPhone, hold down the volume down button, connect it to your computer. After that, hold down the volume down button until the recovery mode screen opens.
  • iPhone 4s, 5, 5s, SE, 6, 6s, iPod touch 6th generation or earlier — Press and hold the Side or Top button until the Power Off slider appears. Turn off the device, hold down the “Home” button, connect to the computer via a cable. After that, hold the Home button until the recovery mode screen appears.

Replace cable or USB port

Very often, the problem occurs due to a faulty cable or problems with the USB port. Try replacing the cable or connecting your smartphone to a different connector. Make sure there is no dust or other debris in the USB connector that could interfere with normal contact.

Force restart iPhone

This method helps in the vast majority of cases. To forcibly restart the smartphone, simultaneously hold down and hold the power button and the Home button for a few seconds. After the device boots up, try connecting it again. By the way, you can also try to restart the computer itself.

Install the latest version of iTunes

It happens when Connect is missing due to an outdated version of iTunes. Just update the app to the latest version and try connecting your iPhone again.

What to do if iPhone won’t connect to iTunes

Not often, but still there is a situation when the user fails to connect the iPhone to iTunes, the application simply refuses to “see” the smartphone. There are several ways to solve this problem.

Reinstall iTunes

If your computer is running Windows 8, sometimes it helps to completely remove iTunes from your computer and then reinstall it. Only in this case, you need to uninstall all other applications from Apple. QuickTime, Apple Software Update and Apple Application Support.

Uninstall software for connecting other mobile devices

Rarely, but it happens that Connect is not possible due to software designed to connect mobile devices from other manufacturers. Try to uninstall not only iTunes (along with other components from Apple), but also this software. Then restart your computer, install iTunes again and try to reconnect iPhone.