Label printer prints through one label

Connecting a Label Printer

So, you have purchased a label printer and an urgent question arose before you: how to connect and configure a label printer. To begin with, it is worth deciding on the connection interface. Most often, label printers have multiple interfaces located at the back of the printer. The most popular are: USB, RS-232, LPT and Ethernet interfaces.

label, printer, prints

(Figure 1) Location of Label Printer Ports (Toshiba Printer Example)

In (Fig. 1) we see a typical arrangement of ports for connecting to a PC. Typically, the required cables are already included with the printer, but sometimes printers are shipped without them. We recommend that you clarify this question with your manager. The final choice of the connection interface is yours, everything here will depend on which computer you connect the device to. For a laptop, for example, a USB connection is mainly used.

Installing the driver

After connecting the printer to a personal computer and turning on the device, it is necessary to install the drivers for the label printer. Drivers are located on the disk and are necessarily included with any printer. If for some reason the printer does not have a disc with drivers, you can always download them from the manufacturer’s official website or contact the supplier.

(Fig. 2) Selecting a Printer Model (Zebra TLP2824)

Setup and Calibration

After the driver has been successfully installed, let’s move on to configuring it. There are a number of parameters that need to be set to properly configure the printer. You can access the newly installed printer through the control panel. In the control panel, open “devices and printers”, select the icon of our printer with the right mouse button and click “print settings”. First of all, you need to set the size of the material for printing, for this we move to the “Swatches” tab. Create a new one (Fig. 3).

In the window that appears, enter the dimensions of our label. If necessary, you can set the print speed of the printer and increase the temperature of the print head. Save our sample and go to the “Options” tab (Fig. 4).

In this tab, we can select the paper measurement system (cm, mm, inch) and orientation. We select the label we have created as a sample. After that, you can proceed to calibrate the printer, for which we need to go to the “Special Installation” tab (Fig. 5).

In this tab, we can select the mode of work with the label and the print mode of the printer. To calibrate the label, we need to configure the printer’s sensor mode. All label printers have so-called Label Stop Sensors to help detect the end of a label. In most printers, the sensor is able to track a gap between labels or the presence of a special mark on a label. In our case, it is necessary to select “Material recognition”, which will allow the sensor to determine the gap between the labels. After the settings described above, press the “Calibration” button. The printer will feed several labels and stop exactly at the edge of the break. This will be an indication that the calibration has been carried out correctly.

IMPORTANT! Never forget to calibrate your printer. When contacting specialists, many of our customers complain that the printer prints “through one label” or “prints on several labels”. All of these problems are caused by incorrect sizing of the label or other media.

GoDEX G300 label printer review

GoDEX G300 is a desktop label printer for light and medium loads (up to 5000 pcs per day). Suitable for printing graphic elements, one-dimensional and two-dimensional barcodes (Datamatrix), text. Used by government agencies, healthcare, logistics, travel and leisure, manufacturing, retail. Complies with class A digital device.


Characteristics Indicators
Printing method Thermal, thermal transfer
Resolution, dpi 203
Print speed, mm / s 102
Memory size, MB 8 flash (4 of them are available to the user) / 16 SDRAM
Types of media used Separate labels, black mark and perforated, continuous tape
Ribbon types Wax, Resin, Wax / Resin
Ribbon length, m 110
Ribbon width, mm 30-110
Types of printed barcodes 1D and 2D (including DataMatrix)
Interfaces Serial: RS-232, USB, Ethernet (RJ-45)
Food From the mains

Consumables GoDEX G300

Ribbon printing allows you to print data on different types of media: nylon, paper, cardboard, fabric and others. For thermal printing, only paper with a special coating that is sensitive to high temperatures is suitable.

The media width ranges from 25.4 to 118 mm, and the media thickness ranges from 0.06 to 0.2 mm. Core diameter. 2.54 cm, which corresponds to 1 in, or 3.81 cm (1.5 in), roll up to 127 mm.

The length of the ribbon is 110 m, the width is from 30 to 110 mm. Roll diameter 4 cm, which equals 1.57 inches, core diameter 1.27 cm (0.5 inches).

Print speed. 102 mm / s. Supported standard resolution. 203 dpi, which corresponds to 8 dots per millimeter.

Printing speed may vary depending on the parameters of the substrate (thickness, structure, etc.). Length adjustable by software or automatically.

Features and functionality

The main function of the printer is to apply graphics, text, barcodes onto continuous tape or individual labels. The device provides simultaneously two types of printing: thermal transfer and direct thermal. Thermal transfer printing is carried out using a special ink ribbon. a ribbon, located between the thermal head and the carrier material.

When removing the thermal transfer unit, direct thermal printing is available, for which a special paper tape with a heat-sensitive layer is used. When using ribbons, you can get a color image. Direct thermal prints only black and white labels.

For printing, the GoDEX G300 printer is connected to a PC, on which the driver and label design software are preinstalled.

Instructions, drivers and firmware GoDEX G300: download

On the official website of the manufacturer, there is no instruction in Russian for the GoDEX G300 printer. Only English version available.

It is proposed to download GoLabel v1.13C software (only for EZPL language) and Ethernet NetSetting v1.09, Godex 2020.1 M-0 (Win 7, Win 10) and Godex 7.4.3 M-3 (Win 2000, XP, WES) drivers for GoDEX G300 (it is not recommended to change the firmware yourself).

Before setting up the printer, you can download the EZPL. GoDEX G300 Programming Guide.

Basic set of GoDEX G300

The printer comes with the following items:

  • a label supply unit;
  • empty core for tape;
  • guide plates for labels (set of 2);
  • ribbon;
  • tape for labels;
  • power supply unit;
  • cable for connecting to the power supply;
  • USB cable;
  • CD containing QLabel software and GoDEX G300 user manual;
  • printer quick start brochure.
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An external unwinder for rolls with a diameter of 250 mm and a label rewinder are available as an option. The printer is available with a parallel interface RS-232 and USB.

Ask a question to our specialist at the end of the article.
2. Get detailed advice and a complete description of the nuances!
3. Or find a ready-made answer in the comments of our readers.

Appearance and ease of use

The printer body is made of durable dark gray plastic. Thanks to its compact dimensions (254 x 170 x 224 mm) and a weight of 2 kg without consumables, the device is conveniently placed on the desktop.

Structural elements of the front of the equipment:

  • top cover;
  • release buttons for opening the lid (located on the sides);
  • control panel (LED indicator and ribbon feed button).

Three-color power LED is green. the device is ready for use, orange or red. indicates an error.

  • RS-232 (DB-9);
  • USB (type B);
  • Ethernet port (RJ-45);
  • a groove for entering a continuous tape;
  • connector for adapter;
  • power button (two positions: “on” and “off”).

The set of connectors may be different, depending on the modification.

Layout Labels for A4 Printer

We will create a label template with specific dimensions, for example. width 38 mm, height 19 mm. Given this size, an A4 sheet can accommodate 5 labels in width and 14 in height.

In the 1C: Retail system, label templates are stored in the directory “Templates for labels, price tags and cash register receipts”.

Let’s turn to the section “Administration” and select the command “Printing forms, reports and processing” (see fig. 1).

A special form will open (see Fig. 2). In this form, the command for opening the directory “Templates of labels, price tags and cash register receipts” is available.

In the form that opens, using the Create button, you can create a new template (see Fig. 3).

In the template creation form (see Fig. 4), only two fields are required: Template type and Name. Template type can take multiple values.

In the form of the saved element of the reference book, to edit the layout, click the Edit layout button (see Fig. 4). A special form for editing templates will open (see Fig. 5).

Let’s consider the main components of this editor. On the right are the parameters of the edited template. Here you can set certain parameters for barcode printing (Code Type, Display Text, Font Size and Rotation Angle).

There are also two parameters that allow you to determine the number of labels placed on one page horizontally and vertically.

The third area of ​​the editor (main area) is a spreadsheet document for drawing the layout.

In the 1C: Retail 2 configuration, a standard label template is provided. To use the standard template, in the editor form, click on the Load default template button and select the Label item in the menu that opens (see Fig. 6)

System 1C: Retail will ask you to confirm the replacement of the edited template with the default template (see Fig. 7)

To see what the standard template looks like, let’s agree with the system’s proposal. A standard label layout will appear in the spreadsheet document (see Fig. 8).

In the standard template, only the item name and barcode are displayed. At the same time, the size of the label is obviously larger than the sizes predetermined by us.

Please note that the editor does not have a ruler with millimeter divisions (see Fig. 5).

If you select one of the columns by clicking on its serial number and then call the context menu, you can refer to the Column width property (see Fig. 9)

When this item is selected, the form “Column width” appears in which you can define the width value (see Fig. 10).

But this value is set not in millimeters, but in special units (in points). However, there is an option to create a label layout with precise dimensions in millimeters.

To do this, we will use the 1C: Enterprise 8 Configurator. Using the 1C: Enterprise launch window, open the Configurator (see Fig. 11)

In the Configurator, you will need to create a new spreadsheet document. To do this, select the New item in the File menu (see Fig. 12).

A form for choosing the type of the created document will appear. In this form, select Tabular Document.

A new spreadsheet document will appear (see Fig. 13). If in a spreadsheet document using the mouse to start moving the border of any of the columns, then in the configurator window in the lower left corner will display the values ​​of two parameters: Position and Size.

over, they are displayed in millimeters. Position is the distance from the left border of the Spreadsheet Document to the left border of the currently edited column. And the size is the width of the column itself.

One column of cells will be enough for our label. Set the width of the first column to 38 mm (see fig. 14).

It should be borne in mind that there may be a small error in the set value, since this indicator corresponds to several possible positions of the border that differ by fractions of a millimeter.

In this case, we are interested in the Position parameter, which will display the distance from the upper border of the Spreadsheet Document, it should be equal to 19 mm (see Fig. 15).

Now you need to save the Spreadsheet Document to a file. To do this, select the Save As item in the File menu (see Fig. 16).

A dialog box will appear to save the file (see Fig. 17).

After saving the Spreadsheet Document to a file in the 1C: Enterprise user mode, we return to the form for editing the template of labels and price tags. In this form, we will use the Import command.

System 1C: Retail will warn you that the current template will be lost and ask for confirmation to continue executing the command (see Fig. 18).

After confirmation, a dialog box will appear for selecting a file (see Fig. 19).

Select the file you saved earlier. After the Spreadsheet Document is imported, the dimensions of the label will be determined (see fig. 20)

It remains only to enter the name of the item, the barcode and the price into the layout. Select the top cell where the name of the item will be located and double-click to add the corresponding available field to it.

Add a barcode to the second cell. In this case, the 1C: Retail system asks: add a barcode as a picture or not (see Fig. 21).

When adding a barcode as a picture, an image will be added, which can then be read by a barcode scanner.

Otherwise, the barcode will be added simply as text. You should agree with the system’s proposal and the barcode will be added as a picture. Filling occurs according to the size of the selected cell (see Fig. 22).

Stretch the barcode vertically a little (see fig. 23)

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By default, any picture (including a barcode) when added is surrounded by a solid line, which must be removed for a barcode.

To do this, select the barcode with the mouse and select Properties from the context menu (see Fig. 24).

The Properties palette will open. Set the Line style property to No line. In addition, in the Properties palette for the Image size parameter, set the value Proportional.

In accordance with this property, the barcode will retain its visual presentation. In this case, the textual representation of the barcode will also be displayed correctly (see Fig. 25).

It should be noted that to display a barcode in a graphic image, it is necessary that the 1C: Barcode Printing component be installed on the computer. It can be downloaded on the 1C user support website.

Select the third cell and double-click on the available Price field to add this parameter. Since in the Retail 2 configuration all are indicated in rubles, to the right of the price parameter, separated by a space, add the inscription: “rubles” (see fig. 26).

For a cell with a price in the Properties Palette, the value of the Horizontal Position property is defined as Center (see Fig. 27).

For the cell with the name of the item, set the Location property to the Trim value (see Fig. 28).

This means that in the case of a long name, the part that does not fit into the cell will be cut off. Which, in principle, is permissible, since the main purpose of the label is to work with a barcode.

In the template editing form, you can set parameters that allow you to customize the output of the barcode: Code Type, Reflect Text, Font Size, Rotation Angle (see Fig. 29).

The Code type parameter is set to Auto by default, but you can override this value to one of the corresponding types (EAN13, EAN128, Code39, etc.). However, there is no need to override the value, since the Auto value is universal.

The option to display text allows you to control the display of the textual representation of the barcode. If this parameter is checked, then you can define the Font size for barcode digits.

You can change the Angle of rotation for printing a barcode. The default Rotation Angle value (0%) means that the barcode will be displayed horizontally, as we see in the layout. The angle of rotation can also take on values: 90%, 180% and 270%.

For all of the above parameters, the default values ​​are fine. It is also necessary to set the printable area. To do this, select a layout and click on the Set print area button (see Fig. 30).

It remains to set the parameters: Horizontal Quantity and Vertical Quantity. As noted at the beginning, 5 labels horizontally and 14 vertically should fit on an A4 sheet. We indicate these values ​​in the corresponding parameters and click the OK button.

System 1C: Retail will check the correctness of the entered parameters. If the specified number of labels really fits on an A4 sheet, then the editor form is closed, otherwise, messages about the actually allowable number of labels are displayed.

If such messages are displayed, then the size of the template should be slightly reduced, respectively, horizontally or vertically. In the case of horizontal reduction, it will be necessary to slightly reduce the size of the barcode (picture) until the border of the layout becomes fully visible.

After the editor form has successfully closed, you should also save the dictionary element (template). see fig. 31.


The article was written for the edition of 1C: Retail 2.1. If you are using this edition, great. read the article and implement the discussed functionality.

If you plan to start implementing 1C: Retail, then most likely a more recent edition will be used. Interfaces and functionality may vary.

What is this article about

For printing labels, you can use both conventional A4 printers and special label printers. It is more convenient and faster to print labels on a special printer.

For both types of printers, you need to create your own template (layout) of labels.

Designing a Label Layout for a Label Printer

As a basis, we will use the already created label template for the A4 printer. Let’s open the directory “Templates of labels, price tags and cash register receipts”.

In the form of the directory list, click on the button Create a new element by copying the current one (see Fig. 32).

A form for creating a new template will open, into which the data on the previously created label template will already be copied. You only need to change the Name before saving it (see fig. 33).

After saving the template by clicking on the Write object button and proceed to editing the object. click on the Edit layout button.

In the opened form for editing labels and price tags, you can see that the previously created layout and all the template settings have been successfully copied (see Fig. 34).

To ensure that this template is printed on the label printer, first of all, we will redefine the print parameters. To do this, use the Page settings button (see Fig. 35).

The “Page settings” form will open (see Figure 36). In the Printer field, select the appropriate label printer that is connected to the computer. In the Size field. the corresponding sample label for this printer, created when setting up the printer.

For example, a sample with dimensions 4×2 cm is used (setting up a printer is a separate topic, which we will not touch upon in this article). You will also need to reset all padding margins for the page.

In the template editing form, you need to redefine the following parameters: Horizontal Quantity and Vertical Quantity. The system label printer is a conventional printer with a small print area.

One label will represent one page. Accordingly, the parameters Horizontal Quantity and Vertical Quantity must be equal to one.

You can use the page preview service by clicking on the button with the magnifying glass icon in the top command bar of the application (see Fig. 37).

The label takes up almost the entire page with dimensions of 2×4 cm, and for printing on an A4 printer, we created a label with dimensions of 38×19 mm. So we can increase it a little in width and height. You can use the preview again for control.

Click on the OK button in the template editing form. After the editor form has successfully closed, you should also save the reference element (template).

Printing labels

To print labels, we will call the processing “Printing labels and price tags”. Let’s turn to the section Inventories and purchases and in the Service command group select the Print labels and price tags command (see fig. 38).

The form for this processing will open (see fig. 39).

In the command bar of the tabular section of the form, select the Set print mode command. A menu will open, in which you should select the Print labels item (see Fig. 40).

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In this case, additional elements for selection will appear above the tabular section Products: a tabular section with selection conditions and a list of fields available for selection in the selection conditions (see Fig. 41).

Of the selection conditions already available in the database when printing labels, the most relevant are: Only with a barcode, Only with and Only with stock balances.

Check the boxes to use these conditions.

Select all the rows of the tabular section by pressing the Ctrl A key combination, click on the Install button and in the menu that opens, select the Label Template item (see Fig. 43).

A selection form with a list of templates will appear (see Fig. 44).

After selecting a template, in the tabular section, the Label template column will be filled with the selected value and all previously selected lines will be marked with a flag as selected for printing (see Fig. 45).

After clicking on the Print button, the Print labels and labels form will appear, in which you must also click on the Print button.

Let’s select a label for a label printer as a template and re-form a spreadsheet document.

A fragment of the printed document is shown in Figure 47. Each label will be printed on a separate page (label).

Label templates in 1C: Trade Management 11

In 1C: Trade Management, to open the list of templates, go along the path Administration. Print forms, reports and processing. Label and price tag templates.

Editing layouts is done in the same way, with minor differences:

  • The properties of the current cell of the layout are displayed on the right side of the editor.
  • It is possible to specify the height and width of the layout, as well as the size of the cell of the spreadsheet document in millimeters
  • The number of elements on the page is not explicitly adjusted
  • Added the ability to assign the current template to a system object for which the default template can be specified.

Click on the image to enlarge.
Fig. 48 Label editor in 1C: Trade Management 11

The main causes of the problem

The first thing to exclude is the lack of connection to the computer or incorrect installation of drivers. Check if the cord is plugged in from the printer to the PC. Also reinstall the drivers from the installation disc.

Next, you can check the consumables you are using. If you are using a thermal printer, then you need to check the material of the used labels. thermal labels or thermal transfer. It is easy to check this. run your fingernail over the surface of the product and if a black stripe remains on the surface, then this is thermo. If there is no stripe, then, accordingly, these are thermal transfer labels, so you cannot print them on a thermal printer. In thermal transfer printers, you need to check the ribbon (ink ribbon). The ink side of the ribbon can be outward or inward.

Even if you are not a specialist, you can check the type of winding empirically. Stick the label on the surface of the ink ribbon and remove it. Where exactly the coloring layer will remain on the glue surface of the product (from the outer or inner), respectively, this will be the direction of winding.

Checking printer settings

If after the actions taken, the problem has not disappeared anywhere, then it remains to check the correctness of the printer settings:

  • We check the printing method. thermal or thermal transfer (determined, respectively, by the type of the printer itself).
  • Borders of the printing plate. Set the desired label size, remove all unnecessary columns and check the horizontal lines.
  • Reading material. This can be reading a mark, which is played by a black mark on the backing (in case the label material is not very dense). If printing is carried out on a textile tape (or other solid material), then the type of reading should be “continuous”.

Please note that if the printer is used for a long time, it is necessary to periodically clean the print head.

What to do if the printer prints blank labels

There are often cases when the printer prints labels through one or they are printed blank. Many begin to meddle in the settings of a computer or printer, but this does not bring any result. It is not necessary to call the master if you understand the main reasons for such an unpleasant situation.

If you have not changed any hardware settings, but the printer suddenly starts printing blank labels, then this may be due to several reasons.

Solving the problem on the Zebra GK420t printer

For clarity, consider as an example this problem on one of the printers, which belongs to the entry-class and is widely used for printing labels.

The Zebra GK420t is a thermal transfer printer that delivers high print quality and performance. Users sometimes have situations when it starts to give out blank labels when printing.

This problem may be due to the following reasons:

  • Improper adjustment of the label sensor. It is necessary to set the correct position of the sensor, page parameters and print, check the correct loading of the ink ribbon. Often the problem is the contamination of this sensor.
  • The label tape is loaded incorrectly. On the body of the device there is a visual drawing of how exactly you need to fill the tape of labels and ribbon.
  • The height of the print media is not set correctly. These parameters are changed in the corresponding program for configuring the device.
  • Insufficient temperature for warming up the thermal head. The problem is solved by increasing the color intensity in the print settings.

An important step in the operation of the printer is its recalibration (needed when changing the size or type of materials loaded into the device). Even if you install a completely identical consumable, then recalibration is still needed, because parameters of labels are periodically changed within the same batch.

This procedure is carried out in two ways. manually and automatically. Manual calibration is performed as follows:

  • Make sure the media is loaded.
  • Turn on the device.
  • Press the Feed button until the LED flashes green. Let her go.
  • Media sensor adjustment is carried out depending on the applied substrate.

The roll is automatically fed until the label locks onto the print head. The media sensor settings are printed and stored in the hardware memory. After that, the device is ready to work in the previous mode.

The Varnis printing house has a large selection of printers and other printing equipment. Depending on your tasks, you can choose models of different performance. Our managers will assist you in choosing.