Printer Doesn’t Wanna Take Paper

Possible Reasons The Product Won’t Pick Up Paper From the Tray

Today it is extremely difficult to do without printing techniques. And both in the office and at home. However, sometimes printers, all-in-one printers, and other similar devices fail. One of the most common problems associated with paper feed, which the printer does not pick up well or does NOT pick up at all from the tray. What could be the reason for such a malfunction and how to quickly fix it? Let’s look at all this and find the answer to the question: “what if the device does not pick up paper?”.

Something got into the paper tray

Often, the device does not pick up paper for a simple reason. a foreign object has entered the tray. This can be a pen cap, pencil, paper clip, sticker, etc. This is especially the case in top-loading printers. Even a small staple bracket can destroy such a printer.

So we recommend that you visually inspect the feed tray and adjacent surfaces to make sure there are no foreign objects. They may be a prerequisite for the printer to stop picking up paper for further printing.

If you find a foreign body deep in the device, you can get it out with tweezers. Does not work? Then try to take the device in your hands, and then gently turn it over and shake it a little. Sometimes it helps, and the foreign object just falls out onto the floor. Just do not shake the printer too long or too hard, as it can easily break it.

To clean the input tray in the laser printer, you will have to pull the cartridge out of the device. Then examine it carefully. After all, it can also contain debris that interferes with the supply of sheets for printing. Then look inside the printing device. Debris in the form of pieces of paper can sink deep enough.


The paper itself may also serve as a prerequisite for the problem. For example, its poor quality or inappropriate density. Therefore, the first step is to make sure that you are using plain paper of the same size. Its density should be within 80 g / m². If the device does not capture photographic paper, then, most likely, it is simply not adapted for printing on such materials.

Oftentimes, the printer will NOT pick up paper from the tray due to mints, damaged, or torn sheets. Or they are folded unevenly. Therefore, it will not be superfluous to check the paper itself, carefully put it in the feed tray. Naturally, you need to remove all the jammed sheets.

Try using a small amount of paper. About 10-20 sheets. Stack them neatly in a stack. You can even knock it on the surface so that the sheets lay tight and even. Then put paper in the feed tray and be sure to slide the paper guide to align the stack of sheets. If nothing has changed and the printer still does not start printing, then go to the next step.

Software glitch

Let’s not forget that a printer is a rather complex technical device that has its own control electronics. This means that a failure in the software part may simply occur. So try restarting your printer. Also, unplug the device for a while (about 30 seconds). Including, and a separate power supply unit, if available.

If this does not help, then you can resort to resetting the settings. For this:

  • Turn on the printer. Wait for it to be ready for work.
  • Then unplug the power cord. Better to pull it straight out of the connector on the back of the device.
  • If the manufacturer of the printer model is HP, Canon or Brother, then we leave the printer de-energized for 15-20 seconds. Otherwise, you will not be able to reset the settings.
  • Next, connect the power cable. In theory, the device should turn on automatically. If not, then press the corresponding button.
  • Trying to send some text to print. If the paper is still NOT seized, then, most likely, the reason for the printer failure is already more serious.

In addition, software errors are often observed in models with two (or more) trays, of which one is inoperative. Here, simply resetting the settings will NOT help. In 90% of cases, they are fixed by reinstalling or updating drivers. Then the paper is picked up from both the upper and lower trays.

Paper pick rollers

The fact that the product does not pick up paper for further printing may be due to an internal problem. This is a problem with the pick-up rollers. Most often they just get dirty during operation. Largely due to poor quality paper or ink adhesion.

To clean the rollers you will need:

  • Cotton swabs;
  • Clean, lint-free cloth
  • Water (purified, such as distilled).

It is not recommended to use various chemical cleaners and alcohol. But the liquid for cleaning rubber surfaces “Kopikliner” will do just right. If not, then limit yourself to water. Cleaning the rollers is quite simple:

  • Unplug the printer from the outlet
  • We wet the rags with water (or a copyliner);
  • We clean the surface of the rollers until dirty spots stop appearing on the fabric;
  • If any part of the rollers is far away, then use cotton swabs.

Try not to get too much moisture into the device. For easier cleaning of the rollers, you can loosen the clips slightly. On some models, the rollers are easily removed from the printer. In this case, the procedure will NOT cause any difficulties at all.

In addition, the pick rollers can and will wear out. This is another common reason why the printer stops taking sheets to print. Of course, you can replace them with new ones. However, there are other ways:

  • Move the roller a little, rotate it along its axis so that the more worn rubber surface changes places with the one where the wear is minimal;
  • Remove the roller and wrap its rubber part with electrical tape (just a couple of turns). It is necessary that the diameter increases by only a millimeter. Next, reinstall it. Due to this thickening, you can slightly extend the service life of this part.

True, all these are temporary measures. If you really notice increased wear on the paper feed rollers, then they should be replaced with new ones.

Paper feed problems

It also happens that all of the above actions and even replacing or cleaning the rollers do not give any results. The thing is that the paper feed units are worn out. This is often the case with the samsung scx 4200 printer (and other models in this series). For example, over time, the metal bar on the brake pad begins to retreat, a backlash appears in the bushings of the paper pick-up roller, or the tray mounts wear out. In total, a gap of a couple of millimeters is obtained. This is enough for an error to “pop up” on the display or the printer stops picking up paper.

How to deal with such malfunctions? There are several options:

  • Someone changes the tray mounts in places or puts new ones;
  • Others deepen them a little by placing a toothpick or a piece of plastic;
  • If there is no metal bar on the brake pad, then it is replaced with strips of metallized adhesive tape;
  • Metallic tape will also help with any looseness in the bushings. To do this, a couple of skeins of metallized adhesive tape are made around its base (along the movement of the coupling!). Then a little grease is added. The main thing is NOT to overdo it with the amount of scotch tape. Otherwise, during operation, the paper pickup clutch will crack or stop functioning altogether.
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By the way, there is one more “sore” in canon printers. The paper sensor is often dirty in them. Its tasks include adjustment and control of the position of the flag, which rises when the sheet passes. Naturally, a jam occurs and subsequent paper feed is no longer possible.

Other reasons

As you already understood, there are a lot of reasons why the printer stops taking paper for printing. Often, some parts also fail. In the end, only a service center can diagnose the problem and fix it. However, sometimes the reason lies in the little things.

For example, epson does NOT pick up paper even when manual feed is on. Many models from other manufacturers also have this option. By activating it, users simply forget about it. What to do? It is enough to find the “print settings” item in the printer menu and select automatic paper feed.

Does the printer NOT print? Solve printer problems on a Windows PC

Working in support of a corporation with a large number of branches, during calls, I heard the words “my printer does NOT print, what should I do?” There are many reasons why the printer stops printing, and in today’s article we will describe the main part of them, we will describe how to troubleshoot printer problems.

Once an employee calls me:

-Sasha, my printer does NOT print, what should I do?;

-What is written on the printer screen?

-writes “not enough toner, replace cartridge”, so what to do. ;

And literally in 5 seconds she starts laughing herself. The problem was from above, just the toner was out. This often happens, we DO NOT notice the little things, and today we will try to notice the little things because of which the device does not print.

The very first thing: as they say “turn off and on”, many restart the computer if something does not work, and you try to turn off and then turn on the printer. Did not help? Go ahead

Check the Printer Status Screen

If you have a printer with a screen, it may say: you need to replace the cartridge, or you have a jam and need to find the jammed sheet (pull it out), or the screen may be dark at all, that is, the device is not turned on, or it may also write an error on it you can find the cause of the problem on the internet.

Is the printer connected?

If you send documents to print, but nothing happens. Check the printer connection. Here the printer goes with two cables, one to the outlet, the other to the computer. Check both of these cables if they are inserted normally or not, you can juggle (that is, pull them out and reinsert). If you are sure of the power supply, and the lights on the printer are on, then you can try to connect the cable going to the computer to another USB connector, it happens that some of the USB inputs stops working, and it happens that the cable from the printer to USB itself dies.

To understand if the computer sees the printer or not. Go to device manager:

In the search bar or in the execute menu (execute is called by the WinR keys) write the command devmgmt.Msc and press the Enter key.

If the “second devices” have a printer. Then you need to install drivers on it. That is, find the site of this device, find the drivers by model and install them. details on how to find drivers for unknown devices in the device manager.

If there are no “second devices”. Looking for Installed printer. By default, printer devices are hidden, but to see them go to “view” = “Show hidden devices”.

If there is a printer in the “second devices”, and the item “printers” did not appear. Then you need to try to change the USB connector or cable from the printer to the computer, there may also be a problem with the connector itself on the printer. If the item “printers” appears, but still DOES NOT print. Move on.

Check the default printer

If more than one printer has been installed on this computer, then the printer may not be by default and all output documents may be sent to some disconnected printer. Unless you have installed other printers. You still need to check this item, because Windows installs additional printers itself, and accordingly other printers may be default:

Windows XP: Start = Printers and Faxes (or Start = Settings = Printers and Faxes)

Windows 7: Start = Devices and Printers;

In Windows XP, 7, the default printer has a check mark, if yours is Not. Right-click on it and select “Set as default”. Please note that the printer with which there is a connection (they are disabled) are lighter, and working. contrasting.

Windows 8, 8.1, 10: in the search box, enter “Devices and Printers”, select them from the list.

The default printer has a check mark if yours is Not. Right click on it and select “Set as default”. Please note that the printer with which there is a connection (they are disabled) are lighter, and working. contrasting.

Another way to select the default printer in Windows 8, 8.1, 10: Settings (in 10 they are in Start in 8.1 on the right side of the “computer settings” panel) = devices = Printers and scanners = select the desired printer with the left mouse button and click “Use default”

Test print

As in the previous paragraph, go to “Printers and scanners”, find your printer and right-click on it = in the window that opens, select “printer properties” = in the “general” tab, select “test print”

If the printer is printing. Then you need to look for the problem in the application from which you are printing, most likely the wrong printer was selected for printing in the application. That is, in the application from which you cannot print. Select “print” (CtrlP print keys in almost all applications) and see which printer is selected, select the one that is your default (the one that printed the test page).

If the product does not print. Then you need to look for the cause in the printer itself. We do the following points

View the print queue

As well as in the paragraphs above, you need to go to “Devices and Printers” and open the printer by double clicking (or right-click and select “view print queue”). Here you will see all the documents that are sent to print, it so happens that the document is huge and here it is spooled (that is, the window will show that the document is being loaded for printing in% when it is loaded. Printing starts). It may also be that some of the documents are in error, you can right-click on it and restart, or delete. The printer can also select “Pause Printing”. Also in this window you can delete all jobs, resume printing.

Check the paper

If you don’t have a screen, let’s see what else the reasons for printer failure can be. For example: there is no paper, or perhaps the paper is jammed. You need to pull out the cartridge and look for a jam in a circle, from all sides of the printer. It may still not take paper, but you will hear about it, if the printer starts printing and tries to take paper, but it does NOT work, after several attempts an error appears. How to deal with the fact that it does NOT take paper? Often this problem is due to contamination of the printer with toner, that is, you need to pull out the cartridge and clean everything of toner, including that mechanism that captures the paper. You can clean it with a brush, a napkin, the same paper but more difficult.

Check toner or ink

Often when toner (or ink) runs out. You see a faint print, but still. If ink (or toner) runs out completely, the printer may stop printing. If the printer has a screen. The fact that you need to replace the cartridge will be written there, if the screen is present. The easiest way to insert a spare cartridge, is there a spare? Often utilities that are installed with the printer indicate the amount of toner. Each printer has its own utilities and can be found in Start. All programs, or try right-clicking in “Devices and Printers” on your printer = go to “properties” and look for the tab with ink control.

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Also, if you have a 3 in 1 printer, that is, an all-in-one printer, you can try to xer the document, if xer. Everything is fine with toner.

If, after all these actions, the device does not start printing. It may be a hardware error and it is best to ask for help.

If you forgot something, or someone has additions, questions. Write comments! Good luck

Printer HP does not pick up paper?

Printing equipment is essential today, and not only in offices and companies, where the preparation of important documentation is part of the work of employees. But what about situations where the printer refuses to work normally? Is it always worth calling a wizard to solve a problem?

One of the problems that you can try to solve yourself is a situation when the printer refuses to take paper from the tray or picks it up, but not in the way it should be done. First you need to find out what the reason is, after which it will be easier to fix the problem.

Why HP Printer Won’t Pick Up Paper?

The main reasons for the printer to stop picking up paper are:

  • No paper.
  • Manual feed is on.
  • Paper guide is not positioned correctly.
  • Too rough or damp, wrinkled paper.
  • Torn letter in a pile of paper.
  • Damage to the pick roller.
  • Paper has the wrong grain direction.

This may be due to a software failure, in which case the device does not catch paper. You can fix the software glitch by simply rebooting the device. To do this, turn on the printer and wait until it boots up, then disconnect the rear power cord. If the printer is connected to a separate power supply unit. Unplug it and.

printer, doesn, wanna, paper

If the laser device does not pick up paper, keep it off for 15 seconds and reconnect. After that, the device should turn on automatically, but if this does not happen, press the power button. Further, you can try to print any document and check the serviceability of the equipment. If the printer still does NOT print, go to the next step.

Foreign objects

Occasionally staples, pieces of cloth, or other foreign objects get into the machine. This happens especially often in the office, where dozens of people use the printer, who are not always careful in handling ornaments. Foreign objects can temporarily block the operation of the printer or even damage it.

Disconnect the device. Check the paper tray and clean it if necessary. Then open the cover. If you are using a laser printer, take out the cartridge. Examine the inside of the device carefully and if you find any foreign objects, remove them. Then put the cartridge back in place, close all covers, put paper in the tray, plug in the device and try to print something.

Paper feed problems

It also happens that all of the above actions and even replacing or cleaning the rollers do not give any results. The thing is that the paper feed units are worn out. For example, over time, the printer starts to waste a metal bar on the brake pad, play appears in the paper pick-up roller sleeves, or the tray mounts wear out. In total, a gap of a couple of millimeters is obtained. This is enough for an error to pop up on the display or the printer stops picking up paper.

How to deal with such malfunctions? There are several options:

  • Someone changes the tray mounts in places or puts new ones;
  • Others deepen them a little by placing a toothpick or a piece of plastic;
  • If there is no metal bar on the brake pad, then it is replaced with strips of metallized adhesive tape;
  • Metallic tape will also help with any looseness in the bushings. To do this, a couple of skeins of metallized adhesive tape are made around its base (along the movement of the coupling!). Then a little grease is added. The main thing is NOT to overdo it with the amount of scotch tape. Otherwise, during operation, the paper pickup clutch will crack or stop functioning altogether.
  • By the way, there is one more “sore” in printers. The paper sensor is often dirty in them. Its tasks include adjustment and control of the position of the flag, which rises when the sheet passes. Naturally, a jam occurs and subsequent paper feed is no longer possible.

Does NOT pick up paper HP printer. how to fix the problem?

Most often, the following methods can be effective when the device does not pick up paper:

  • Try printing on a different paper;
  • Examine the roller to see if it turns;
  • If the printer is crooked and does not pick up the paper well, wipe or replace the rubber roller;
  • Start printing on heavier paper and try to push through possibly jammed paper (use force when picking up paper).

The device does not pick up the paper what to do. Printer HP does not pick up paper. what to do?

One of the common problems faced by owners of HP printers is that the printing machines refuse to pick up paper placed in the tray. This malfunction can be caused by several reasons. Let’s consider the main problems and how to fix them.

There is a paper or foreign object jammed in the printer

Paper jams are common with all printers and all-in-one printers. This can happen for various reasons:

  • Using poor quality paper (for example, sheets that are too thin).
  • Letter to be printed paper is damaged.
  • Paper is not properly loaded in the tray (paper guides not retracted).
  • Mechanical deformation of tray parts or guide rails.
  • One of the paper feed rollers is dirty or deformed.
  • Other.

In most cases, the jammed paper can be easily removed from the printer. If it is not visible inside the tray visually, you may need to remove the top cover by the printers. In all other cases, the printer will have to be disassembled. To what extent to do this depends on the design features of a particular device.

If, when paper jams inside the printer, the cause of the malfunction is the obstruction of the movement of the rotating mechanisms, then in the case of a jam of foreign objects, a different picture may be observed. It all depends on the size and hardness of the stuck object. For example, a metal bracket can easily cause mechanical damage to gears, which are usually made of plastic. Damage to even one of the teeth of any gear may cause the printer to stop functioning.

In other words, if a jammed piece of paper is NOT a prerequisite for the failure of printing machines, the device should be shown to a specialist. At the same time, it is not recommended to make attempts to print, because the situation could get worse.

Unsuitable paper and settings

Normal operation of any printer is possible only when using paper suitable for technical and operational characteristics. If the sheets are NOT of the correct quality, or their specifications (weight, surface type, etc.) do not meet HP’s specifications, the printer may have difficulty handling them. This is especially true for printing on photo paper. To determine if the paper you are currently using is the correct user guide for your specific HP printer. The required technical documentation can be downloaded from the HP support site.

Failure to pick up paper can also be caused by incorrect settings in the device driver. You can fix this as follows:

  • Open the driver settings. To do this, in any application from where you print (you can even in the browser), press the key combination “Ctrl P”.
  • In the “Printer” section, in the “Name” field, select the name of the printer, then click the “Properties” button (the button may have different names).
  • Find the tab / section in the window where you can set the paper size and type (usually “Paper / Quality”).
  • There should be a drop-down menu in the paper settings. “Paper size”. Select the size that matches the size of the paper loaded in the tray.
  • Apply changes, then try printing a test copy.

Failed printer hardware or software settings

Any operation carried out by the printer is performed according to a predetermined program. Modern printing machines are computerized devices equipped with a RAM controller, internal memory, and other computing electronic components. As with any computer, the printer’s control electronics can malfunction, which can affect the correctness of any operation, including picking paper from the tray. Solution. hardware / software reset by printing machines.

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For most HP printers, resetting is very simple:

  • Clear the print queue on the computer so that the printer goes into command standby mode.
  • DO NOT turn off the printer with the power button, Unplug the power cord from the device or outlet.
  • Wait 15-20 seconds and then connect the network cable.
  • Turn on the printer using the power button.
  • Device settings will be reset.
  • Repeat print.

You can also reset the settings by reinstalling the driver on your computer. Also, this operation will allow you to eliminate Possible printer malfunctions associated with the operation of the software on the computer or the transfer of data between the PC and the printing machine (especially if the connection is via a local network). Before installing a new driver, it is recommended to completely remove the already installed software on the printer from the system, including the HP service utilities.

To uninstall the driver:

  • Go to: “Control Panel”, “Hardware and Sound”, “Device Manager” (the link may be located under the name of the “Devices and Printers” section).
  • In the newly opened window, you can see all the devices installed on the computer. Among them you need to find Installed HP Printer. It can be located under “print queues”, “USB controllers”, “Port (COM and LPT)” or other.
  • Find the name of the printer and right-click on it, then select “Remove device”.
  • The driver will be removed.

To remove service utilities:

  • Go from the “Control Panel” to the “Programs” section, then to the “Uninstall a program” subsection.
  • In the list that appears on the screen, find the applications associated with the printer, for example. HP Print and Scan Doctor, HP Solution Center, HP Toolbox, etc.
  • Right-click on the application name and select “Uninstall”.
  • Follow the instructions on the screen.
  • Next, you need to download and install the latest printer drivers
  • Open the HP support site in a browser.
  • Enter your printer model in the search field (can be found on the device case), for example. “HP LaserJet Pro M1132”.
  • The printer page will open. Follow the link “Software and drivers”.
  • Download the latest HP software.
  • Run the driver installer, follow the instructions on the screen.

Dirty paper feed rollers

The main mechanism responsible for gripping paper is a small (about the width of a tray) rotating shaft, in the design of which there are rubber rollers. Unlike other paper feeding mechanisms, the feed rollers are open, so they are most susceptible to contamination. During use, paper dust, lint, ink and other contaminants accumulate on the surface of the rollers, which reduces the tenacity of the rubber pads. Thus, they slip along the surface of the paper, as a result of which it is either NOT captured by the mechanism at all, or is captured incorrectly.

You can use the built-in printer function to clean the feed rollers

  • Place multiple sheets of paper in the tray.
  • Go on your computer to the “Devices and Printers” subsection from the “Windows Control Panel”.
  • Find in the newly opened window the icon of the HP printer, on which the operation to clean the rollers will be performed.
  • Right-click on the icon, then select the “Printing Preferences” menu item.
  • A new window will open. Go to the “Features” tab, then click on the “Printer Services” button.
  • Press the Paper Feed Cleaning button to start the roller cleaning function. Click “OK” in the dialog.
  • Cleaning Takes a few minutes.

If the software cleaning of the feed rollers does not work properly, you can also perform this operation manually:

  • The first step is to get access to the paper feed rollers. Depending on the design of your particular HP printer, you can do this by removing the snap-on rear cover, by removing the paper feed module (for printers that support duplex printing), or by disassembling the product.
  • However, in most HP office and home printers, the paper feed rollers are located in the recess of the tray.
  • Take any lint-free material and moisten it with clean water.
  • Wipe the paper feed rollers by gradually rotating the entire shaft by hand. DO NOT touch the rubber roller pads with your fingers.
  • After cleaning is complete, let the rollers dry for a few minutes, then print again.

If none of the above troubleshooting methods work, you may need to take the printer to a service center. The most optimistic cause of this problem is natural wear on the rubber pads on the pinch rollers. In this case, they will simply be replaced with new linings.

The product does not take paper from the tray. what to do?

There can be many reasons why the device does not pick up paper. The video below discusses the main ways out of this situation.

Screenshots with a short explanation will follow.

What to do if the printer stops taking paper?

Hello dear friends.

Today I will tell you about one of the most common problems with paper feeding in printers and copiers, and we will also figure out how to find out the reason why the device does not take paper, and how to fix this problem. This article is for Hewlett Packard printers and copiers. Canon. Epson. Samsung. Xerox. Brother.

So, as you know, nothing is forever in this world, unfortunately this rule is also true for printing techniques.

There are three most common reasons why the printer stopped picking up paper, these are deterioration, dirtiness and loss of elasticity of the surface of the printer’s paper pickup roller (also called the paper feed roller).

Figure 1 General view of the paper feed roller

Let’s consider the three options listed above in more detail:

Roller wear. The pick-up roller has a rough surface, due to which the paper is picked up as the roller rotates. And of course, with each new letter printed, the roller surface wears out. As a rule, the service life of the roller is about 50 thousand prints and can be greatly reduced when using low-quality paper or if toner spills from the cartridge onto the roller, we can even say that toner has a more negative effect on the roller surface. You can visually determine the wear of the roller, its surface, which has direct contact with the paper, will be noticeably more worn.

If the surface of the roller is worn, there are several possible options for extending roller life:

Move the roller, turned it around its axis on the plastic shaft guide, so that the worn and normal surface of the rubber roller reversed.

Remove the rubber roller from the plastic guide, wrap the plastic guide with tape or electrical tape (no more than a few turns), so that its diameter increases Not more than 1-1.5 mm, then I put the rubber roller back in place. It should be noted that the method with a thickening of the diameter does not always work, but it still works, it has been verified by personal experience. Also, do not forget that both of the above methods are a temporary measure, in case of wear on the surface of the rubber roller, it is definitely better to replace it with a new one.

The pick-up roller is dirty. The surface of the roller can become dirty from paper and household dust, toner and ink deposits, and from the toner itself. In this case, everything is much simpler, we only need Platenclene to solve this problem. A cleaner that restores rubber surfaces (regular gasoline for lighters, which is not worse than Platenclene liquid in its properties, is suitable for replacement) and light-colored rags that do NOT leave lint.

We wet the cleaning rags with liquid. And with a damp cloth We clean the surface of the roller, until the traces of dirt from the roller stop appearing on the rags (just for this, the rags should be light).

Loss of elasticity. Over time, the rubber loses its properties, and ceases to be soft (tanning) and, accordingly, the roller cannot grip the paper.

Solving the problem in the same way as in the second case, if it did not help, then only replacing the roller.

This problem is quite simple to solve on your own, the main thing is a little attention and you will succeed.