Printer is queuing and not printing

Is the printer the same?

A PC can send documents to be printed to multiple printers at once. This situation is especially common in large offices. In this case, it is necessary to check which of them the task will be assigned to. Otherwise, the computer will make the choice itself. He will usually give preference to the last printer he has worked with before. Accordingly, the document will be sent to another device and queued by the system.

It is not difficult to get out of the situation. it is necessary:

Find your own in the list of suggested devices.

Check the box next to “Use as default”.

As a result, documents for printing will be automatically sent to the selected printing device.

Cartridge resource is not unlimited

The printer will not be able to print when the cartridge has reached the end of its life. The device will signal this, and the system should also issue a corresponding message. Naturally, the document will be sent to the queue. You can solve the problem by buying a new consumable or, which is much easier and cheaper, refuel an old cartridge in a good service.

Who is the last one to print?

When the printer is turned off, all documents that need to be printed are “lined up” in a queue. Once enabled, tasks will be executed sequentially. Likewise, if you need to receive prints of a large number of documents, they will also go to the general queue.

To check the current situation, you need to go to the Taskbar and click on the icon showing the operation of printing devices. All assigned tasks will be displayed in the window that appears. A document requiring quick printing may appear at the very end of the list. If other documents from the list can be printed later, you can delete them, and then set your task again not to print.

Top 5 Reasons Why Your Printer Queues Up And Won’t Print

In the work of printers and MFPs, like any other equipment, failures and malfunctions occur. Some malfunctions make even experienced craftsmen clutch their heads. they say, how could this happen? Other problems arise with regularity worthy of better use and have long been common. Such troubles include a situation that probably every owner of a printer has encountered: the device instead of printing a document puts it in a queue.

However, don’t panic right away. Of course, with the vast majority of problems, it is better to immediately contact a proven printer repair service center, for example, here: But in this case, there is an opportunity to cope on your own. To do this, you need to know the 5 main reasons for the failure of the printing device to do its job. So let’s find out why the document is persistently sent instead of being printed to the queue.

When there is no way without paper

The second common reason for a document being queued is a lack of paper or a problem with it. For example, the sheet is not inserted correctly, or the paper is of the wrong weight. As a result, the sheet may wrinkle, its edge may bend, and so on.

The printer in such situations does not find what to print on, and sends the task to the queue. While an error window should appear in this case, a system crash occurs quite often. But in practice, it is within the power of any printer owner to deal with paper if it has caused a malfunction.

Everything is very simple

Often the cause of a problem is obscenely simple. As strange as it sounds, a document can be queued because:

The printer is simply not turned on or is not connected to a power source.

There is no connection between the printing device and the computer using a special cable.

It is clear that dealing with such a situation is easy and simple. If it turns out that everything is properly connected, you can try the following manipulation. This solution often helps to get rid of the problem on inkjet printers. You must unplug the printer’s power cord from the outlet and disconnect the printer from the computer. Then you need to bring everything back. In practice, such a procedure often helps to restore communication between the printing device and the PC and print the necessary documents.

Instead of conclusions

The problem when the printer puts a document in a queue and does not want to print it, you can quite cope with yourself. It’s another matter if the five reasons given were not enough to eliminate the malfunction. In this case, as in the case of other problems with the printing device, you should immediately contact the printer repair service center. Only experienced specialists will be able to quickly and efficiently diagnose, and then restore the printer or MFP to work.

Clearing the queue via the command line

The method is used if the list in the dispatcher is not deleted by the previous methods. To enter the Windows 7 line, you need to open “Standard” through “Start”. In the drop-down menu “Command line” is selected. For 8 and 10 versions of the OS, enter the cmd command in the search.

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printer, printing

Management is done on behalf of the admin:

  • net stop spooler. stop printing;
  • del% systemroot% \ system32 \ spool \ printers \.shd / F / S / Q. deleting the archive with settings;
  • del% systemroot% \ system32 \ spool \ printers \.spl / F / S / Q. delete files with displayed information;
  • net start spooler. start the dispatcher.

If the commands did not work, check the hardware settings. Find out the address of saving the current data and edit the code for yourself.

Forced cleaning

If you cannot cancel the queue through the menu of the device, you must forcefully reset the tasks. This clears the list on all devices connected to the network. This technique is applied to selected models of HP, Canon.

System tray icon

The printer icon on the taskbar also opens the queue window.

Delete queue via printer properties

To reset the entire list of printed materials, click on the “Printer” item. “Clear print queue”.

If a lot of documents are sent to the queue and you need to cancel printing of a specific one, then select it and use the context menu to cancel.

In Windows 10, the function can be used in the options window.

Restarting the print service

For Windows 7, 8 and 10, quick access to “Services” is possible through the “Run” window, which is launched by the WinR button combination.

Enter the services.msc command. The manager will be cleared after pressing the “Restart” key.

Clearing the Printers temp folder

Documents for further processing create two temporary archives.

  • The first one with the.shd extension stores the settings.
  • The extension of the second file is.SPL. It stores working information.

Automatic clearing of the non-persistent data stack occurs when the equipment is turned off or rebooted. If the queue is not cleared, the archives must be cleared manually in the system folder C: \ Windows \ System32 \ Spool \ Printers.

When trying to delete, a notification may appear that the file is already in use.

Then stop the print manager. Delete files and start the service.

Once you delete data from a folder, you cannot restore it back. Information will appear in the queue only when it is retransmitted to the printer.

Creating and running a.bat file

The method is used in case of system failures and allows you to instantly remove an existing queue.

  • Opening a new Notepad file.
  • We save an empty template in the “filename.bat” format.
  • We register the text for deleting.shd.spl archives (written in the previous paragraph).
  • Save the file.

As soon as you need to remove documents from the queue, double-click on the created file.

Run as administrator only.

Printer does not print. Cleaning up the spooler

A printer is a peripheral that comes with almost every personal computer. When buying a computer, each person thinks about what else he may need for full-fledged work. And the choice often falls on the printer. But, with a new device, strangely enough, new problems come in the form of errors or the printer simply does not print

There are a lot of such mistakes and of a different nature. For example, after finishing work on a document, term paper or abstracts, it must be printed, but when you click on the “print” button, the printer does not show any signs of starting work, and the document hangs in the queue without disappearing. Also, there are completely opposite situations when, when sending for printing, a document in the queue disappears, but nothing happens. Also, lately, I often come across such an error as: “The print handler does not exist”.

One of the simplest reasons why the printer does not print is: the USB cable falls out of the socket, or the print service fails. Decisions are just as commonplace if everything is connected, both power and USB connection, sometimes it is enough just to restart the computer, which will restart the Print Queue service.

But, if this did not help, then I will tell you how to clean the spooler scheduler, namely, what needs to be removed in the corresponding folders and the system registry. In most cases, this option helps to figure out: why the printer does not print.

Spooler. a program that saves documents sent by the user, and in the form of a queue sends them to the printer for printing.

Cleaning the registry from old printers

So, we will start our cleaning with the system registry.

But be careful, performing further actions, you will remove all installed printers from the system, therefore, after the cleaning procedure is completed, you will need to install the printer and drivers again.

Also, before following the following recommendations, disconnect the printer from the computer.

In the “Run” window, draw the regedit command, which will open the registry window.

The first step is to check the components on which the spooler service depends, for this we go to the HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Services \ Spooler branch, where the RPCSS value must be specified for the DependOnService parameter. Also, other values ​​can be specified, they do not need to be deleted, the main thing for us is RPCSS, if everything is in order then move on.

Next, we remove all printing devices that are in the system. Go to the branch HKEY_LOCAL_MACHINE \ System \ CurrentControlSet \ Control \ Print \ Printers, where by clicking on the arrow, the entire list of printers will appear. To delete them, we can use the “Delet” key

The second point is to clear all drivers. Expanding the branch KEY_LOCAL_MACHINE \ System \ CurrentControlSet \ Control \ Print \ Environments \ WindowsNTx86 \ Drivers \ Version-3 (in x64 bit operating systems you need to open \ Environments \ Windows NTx64 \ Drivers \ Version-3) remove the entire list of drivers installed in the system.

In the HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Print \ Monitors branch, the list of entries should look like this.

  • BJ Language Monitor
  • Local Port
  • PJL Language Monitor
  • Standard TCP / IP Port
  • USB Monitor

This completes the work with the registry, now we proceed to cleaning the Spool folder

Clearing the Spool folder

In standard mode, we will not be able to clean this folder, since the Print Manager service uses it and we simply will not have access to delete the contents. Therefore, we restart the computer and boot into safe mode using F8 in Windows 8 and XP, and in Windows 8 using the methods described here.

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After entering safe mode, go to drive “C: \”. Windows. System32. Spool. In this folder, we are interested in the following content:

C: \ Windows \ System32 \ spool \ prtprocs \ w32x86. delete all content, except for the winprint.dll file, since deleting it may lead to new problems related to printing (in x64 the folder is named accordingly)

C: \ Windows \ System32 \ Spool \ Printers. delete all data about installed printers

C: \ Windows \ System32 \ Spool \ Drivers \ w32x86. clean the folder from all files of previously installed drivers (on x64 systems, the Drivers \ x64 path).

After clearing the Spool folder, we reboot in normal mode and reinstall the drivers and the printer on the computer. After that, we are happy with the resumption of the printer. By the way, do not forget after installation it will reboot again for the device to work correctly.

How to remove printing to a file

  • Click Cancel and reopen the print settings. Click on the line with the printer and look at the last line of the drop-down menu. If there is a checkmark in the Print to file line, just uncheck it.
  • If there is no marker in this line, open Control Panel and go to View devices and printers.
  • If your actual default printer is not marked green as usual, then it is indeed configured to print to file.
  • Open the Printer Properties (to call this menu, click on the icon of your printer model with the right mouse button).
  • Select the Ports tab. Your printer is assigned the Print to File port. Place a marker in the line with the USB port, if this is your connection, or network, as in this figure and click OK.

Instead of printing, it is suggested to save the print result

  • If the system prompts you to save a PDF document, or OpenXPS, check the designated printer. Most likely you accidentally clicked this icon and you just need to select the desired model in the drop-down menu.
  • If this Print to PDF is marked green, that is, assigned by default, you will have to select a printer each time you send to print.
  • Go to Devices and Printers, right-click on the icon of a real, not a virtual printer and put a marker in the Use as default line.

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prints the same document all the time HP Support Community

Some ideas for finding this document.

The doctor may not find anything. Worth a try!

HP Print and Scan Doctor. Resolving Printing Problems

Software & Firmware Updated?

Printer software. uninstall existing software (optional)

If the software is already installed and you want (need to) uninstall it:

Control Panel Icon View Programs and Features

Scroll down, click and Uninstall software

After uninstalling the software Restart your computer and log in

Printer software. Installation

NOTE. When using USB, disconnect the USB cable. between the printer and the computer before starting the installation Connect the cable when instructed (near the end of the installation procedure).

Download, save and install the fully functional software version for your operating system

After installing the software Restart your computer and log in

NOTE. are in one or more locations (depending on printer / software / version)

Open the Printer Software and Drivers page

Scroll down and select Related Videos Click View All

Find and watch the related video

Printer home page. “What is your printer”

Drivers / software, videos, tips, how-tos, troubleshooting, manuals, product information, more

Open Printer Home

Consider installing printer firmware

READ (if any) all instructions before installing the firmware

If / After installing the firmware, Restart your computer and log in

Reminder: Firmware is only updated after the printer software is installed / running.

Is your printer connected to the Internet (like ePrint)?

If so, sign in to your HP Connected account and make sure your printer has an Allowed Senders list that only lists the accounts for which you want to access the printer.

Is your printer connected to a local area network (for example, “home network”)?

If so, make sure your network is protected with a wireless password so your neighbors can’t access your printer.

If so, the “job” may be the result of a hung program that prints the print job faster than you see it in the queue.

If the task takes some time and the computer knows about it, you can find it in the Task Manager Details

If the computer knows about the print job at all, you may be able to trace the source of the job.

Configure the print queue to “store” jobs. this way you will at least be able to see where the job comes from (owner / account).

Once you have configured the “save” jobs setting, you can search for the printed job in the Event Log “Log and Track” activity.

Bits with instructions for saving jobs / viewing logs have been included in the Dragon Document:

Reprint the print job. saving a job for reprinting later

Enables viewing of events. activity log and tracking

After you have configured the “save” jobs option and enabled “logs” in Event Viewer, turn on the printer and let it print at least one copy of the document.

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The printer does not print: How to remove the print in a file, Instead of printing, it is suggested to save the print result Questions about printing The printer does not print: How to remove printing from a file, Instead of printing, it is suggested to save the print result

The Print to File function saves the document in prn format so that it can be printed later on another device. For example, more professional equipment with PS language, which must be connected to the computer exclusively through the LPT port. In this case, the new file must be given a name and click OK. By default, saving will most likely go to the Documents folder.

Solved: Failed to print the Word document. HP Support Community

HAS A PROBLEM after recent Windows 10 update. Printer IS ON WI-FI NETWORK. It appears on my Dell PC with Windows 10. Set as default printer. I select print in any program and I can look at the print status queue and see how it is spooled. Then it disappears as if it were printed. But the printer never prints anything. So WHERE DOES THE PRINTED DOCUMENT GO? I have performed all shutdowns, power off, router off, reboot, uninstall, reinstall, check for software updates, run HP diagnostics even after the cows returned home

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The problem is that my wife’s Dell laptop, which is in the office above mine in our house, is set up EXACTLY THE SAME and she can print whatever she wants and whatever I send her to the printer which is 12 inches away from my elbow.

Solved: Printer will only print PDF files, but will not print office HP Support Community

In my experience, this can happen due to insufficient user rights.

Open Control Panel and select User Accounts, then click User Accounts again and write down your exact username.

Then right click on the Start button and select Run.

Browse up one level and right click the Temp folder, then click Properties.

On the Security tab, click Edit, then click Add and enter your username.

Click Check Names to check the username and then click OK.

Select the Allow check box. Full access for your user, then click Apply.

Click Yes, then keep clicking Continue for any warning, there might be quite a few warnings until you return to the Security tab.

Now click OK and check if you notice a difference when you try to print.

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If my post resolves your problem, please mark it as the accepted solution

Default printer, print queue and offline operation

  • We clear the print queue for this, go to the “Control Panel”. “Devices and Printers” there should be a green icon next to your printer, which means that it is selected by default if it is not there, right-click on the printer icon, a context menu will open there, select “Use as default”
  • In the same menu, go to “View print queue”, a window will open where we select all files, right-click “Cancel”.
  • Further in the same window in the upper left corner there will be a “Printer” tab, and there we look so that there is no check mark next to the “Offline work” and “Pause printing” items.
  • Then we click on your printer again and select “Troubleshoot” and expect the system to diagnose it does not always help, but sometimes it helps.

Reboot, power cable and USB check

  • We reboot the computer, and the printer is disconnected from the network for a couple of minutes
  • We check the USB and Ethernet cable, see if there are any kinks if there is another dog at hand, then we take it.

Paper jam, out of ink or paper

  • It is unlikely, but the paper may have run out and you did not notice, or if you have two trays for feeding paper and the wrong one is selected by default.
  • It often happens that the paper jams, usually you can see it and you can easily get it out if the sheet is not visible, then open the printer cover and remove the cartridge from it and lift the jammed paper. It is necessary to pay attention not to leave small pieces of paper.
  • Modern printers are equipped with special toner consumption sensors and when the ink level reaches a critical value, then printing does not take place, and documents are sent to the print queue.

Printer queues but does not print

It often happens that at the most inopportune moment the printer stops printing. The printer queues all files, but does not print. Next, we will analyze the sequence of actions that are most likely to solve this problem.

Reasons why the printer won’t print

  • Problems with the power cable, USB and Ethernet, they could be damaged or just came off.
  • The printer driver may also be damaged due to improper shutdown of the computer or due to a virus program.
  • Printer settings are lost and the “Default” status has been lost.
  • Printer is jammed or out of ink.
  • There are many files in the print queue or offline mode is enabled.
  • A technical malfunction of the printer is rare, but still.
  • Another rare reason is third-party programs that also use the printer.

Drivers: disable, delete and reinstall

  • Disable the driver, hold down Windows R, open the window, insert “devmgmt.msc” there, click “OK”, open the device manager there, open the item “Image processing devices” (in Windows 10, the print queue) where the name of your printer should be indicated right-click on the name will open the context menu where we select “disable” then we turn it on again, see if something has changed, if not, then click “delete” again, reboot, after which the drivers are automatically reinstalled, we try to print something. If nothing comes out, then once again remove the drivers, download from the manufacturer’s official website, install and try.
  • The driver can also be removed in a different way to do this, go to “Start”. “Control Panel”. “Devices and printers” select your printer click on it “Remove device”
  • Just restart the “Print Manager” service. Press Windows R in the run window, drive “services.msc”, a window with Windows services will open, look for “Print Manager” there, click on it if you can start it, then start it if not, then restart it.

System Restore

If everything worked and suddenly stopped working for some unknown reason, then another working option would be “System Restore”. Many times this method helped me out.

Press Windows R to open a window to execute, insert “rstrui.exe” there, a window to restore the system will open, press next, select the desired point of setting by date, then the system will ask you are sure, press “OK” and the process of setting the system will begin. After the restoration, a window should appear about the successful completion of the process.

On this, perhaps, all I hope this article will help you if you have any questions or wishes, write in the comments. thank!