Printer shows paper jam but no paper

Solve paper feed problems

What type of problem is the problem??

printer, shows, paper

Learn how to prevent paper jams

Follow these guidelines to avoid paper jams.

For best results, do not overfill the input tray, but make sure that at least 5 sheets are loaded.

Remove paper and close the input tray when not in use to keep dust and debris out of the printer.

Remove printed pages from the output bin frequently.

Make sure the paper loaded in the input tray is free of curls, curled edges, or tears.

Do not load different types and sizes of paper at the same time in the input tray. All paper in the stack loaded in the input tray must be the same size and type.

For best performance, use HP papers.

Adjust the paper-width guide in the input tray to fit snugly against the paper. Make sure the width guide does not bend paper in the input tray.

Do not use excessive force when loading paper into the input tray.

Do not load additional paper while printing is in progress. If the printer is low on paper, wait for the paper low message, then add paper.

Clearing Paper Jams from the Printhead Access Area

Press the Cancel button to try to clear the jam automatically. If this fails, follow these steps to manually clear the jam.

and. Press the Features button to turn off the printer.

b. Close the output tray extension, and then rotate the output tray clockwise to insert it into the printer.

d. Open the printhead access door.

e. Make sure the printhead latch is closed and there are no obstructions in the carriage path. If the carriage is in the center of the printer, slide it to the right.

Do not open the printhead latch. This can only be done when installing new heads or moving the printer outside the home or office.

g. Close the printhead access door and then the front door.

h. Pull out the output tray and tray extension.

Press the Features button to turn on the printer.

Make sure the caps of the ink tanks are tightly closed to avoid ink leakage.

Press the Cancel button to try to clear the jam automatically. If this fails, follow these steps to manually clear the jam.

Press the Features button to turn off the printer.

Carefully turn the printer onto its side, locate the paper eject door at the bottom of the printer, and then pull on both tabs on the door to open it.

Close the access cover. Press down gently on the back cover until the latches snap into place.

Turn the printer over to its original position and press the Power button to turn it on.

Jam and paper feed errors on the HP ink Tank 315 printer

Cleaning the rollers with an automated tool

Press the Features button to turn on the printer.

Press and hold the Specifications button, press the Cancel button three times, press the Color Copy button seven times, and release the Specifications button.

The printer makes a noise for about one minute. Wait for the printer to stop making noise before proceeding.

Try printing again. If the problem persists, clean the rollers manually.

Clear paper jams in the input tray

Press the Cancel button to try to clear the jam automatically. If this fails, follow these steps to manually clear the jam.

Pull the paper out of the input tray gently.

Make sure there are no foreign objects in the paper path, then reload the paper.

The input tray shield prevents foreign objects from falling into the paper path, which could cause serious jams. Do not remove the input tray shield.

Press the Resume button on the control panel to resume the current job.

Clearing Paper Jams from the Output Tray

Press the Cancel button to try to clear the jam automatically. If this fails, follow these steps to manually clear the jam.

Pull the paper out of the output tray gently.

Press the Resume button on the control panel to resume the current job.

Cleaning the rollers manually

Distilled, filtered, or bottled water (tap water can damage the printer)

Press the Features button to turn off the printer.

Disconnect the power cord from the back of the printer.

Disconnect the USB cable if not already disconnected.

Raise and hold the input tray shield.

Do not remove the input tray shield. Input tray shield prevents foreign objects from falling into the paper path, which could cause paper jams.

Examine the printer through the open input tray and locate the gray paper feed rollers. You may need a flashlight.

What to do if Printer says paper jam but there is no paper in it

Dip a long cotton swab in bottled or distilled water and squeeze it out with a cloth.

Press on the rollers with a stick, and then use your fingers to scroll them up. Press lightly to remove accumulated dust or dirt.

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Let the rollers dry for 10-15 minutes.

Connect the power cord to the back of the printer.

Reconnect the USB cable to the printer if necessary.

Press the Power button to turn on the printer.

What to do if the printer displays a paper jam error

One of the most common causes of stuck printing is paper jams when the paper is not positioned correctly in the corresponding slot. If the paper is really jammed, you need to properly remove it from the printer and reboot the system to continue printing:

  • Disconnect the technique and close the print queue. Remember where you stopped work to resume everything from the last printed sheet.
  • Wait a while for the printer to cool completely.
  • Remove the paper jammed in the compartment. Pull the printing press gently, open the cover and pull out the sheets in a smooth motion.
  • When tearing off a piece of paper, remove small pieces of paper using knitting needles or rods from the handles.
  • Restart your computer and reconnect all hardware.
  • Go to print settings and adjust the work parameters.
  • After that, carefully load the stack of sheets into the special compartment. Press the button to start printing. You can check the operation of the printer by printing a test page of the document, the system itself will report any errors it finds and give tips on how to fix them.

Usually this problem occurs during long-term operation and overheating of the equipment. Follow all the steps according to the instructions described above, after that the work should be fine.

IMPORTANT! Periodically clean the equipment, refill cartridges, and only load paper of the correct size.

The printer writes a paper jam even though there is no jam

A printer is required to print documents and files when working with a computer. In general, its operation does not require special skills and abilities. If you have any questions, you can study the instruction manual that comes with the purchased equipment. After correctly connecting and configuring all systems, you can start printing.

Sometimes, during long-term operation, malfunctions can occur. To eliminate them, you need to correctly identify the cause of the malfunction. Typically, the computer itself writes in a pop-up dialog box the cause of the problem. If this does not happen, make an independent diagnosis or contact a specialist in the service center.

Why does the printer say “Paper Jam” when there is no jam

If the reason for the error was incorrect paper loading, then the instructions above should help solve the problem. But sometimes it happens that the system generates an erroneous paper jam message. In this case, we are talking about system and software malfunctions. details about the possible causes will be discussed below, and now we present a troubleshooting plan:

  • Go to printer settings and look at the print queue. If you work for a long time without interruption, freezes and errors in the program may occur.
  • Undo recent actions and clear the queue. Then resume work.
  • In the settings for the paper size you are using, check that it matches the specifications and paper sizes.
  • If this does not help, turn off the equipment, disconnect all wires. After a few minutes, restart the technique.
  • Try reinstalling the drivers, check the status of the microcircuits to ensure normal operation.

IMPORTANT! If you are inexperienced with such equipment, contact a specialist so as not to damage the equipment. Keep the warranty card for free diagnostics and repair of equipment.

Causes of paper jams in the printer

To avoid such problems, and in case of their occurrence, quickly eliminate everything, it is necessary to know the sources of malfunctions and periodically carry out a preventive inspection of the device. The most common causes for paper jams are:

  • ingress of foreign objects into the carriages and on the printing part of the printer;
  • clamping paper sheets and their scraps;
  • incorrect connection of wires or overload during long-term operation and large volumes of work;
  • failure in system settings, mismatch of software and driver versions;
  • wear of parts due to long and active operation;
  • the program is damaged by a virus and the computer freezes.

Fully inspect mechanical and cabinet parts and make adjustments once a month to maintain proper performance levels and normal printer operation.

Paper present sensor damaged

Another reason why the printer says “Paper jam” is damage to the paper present sensor. So, the error appears due to the inconsistency of the control system of the mechanism that ensures the movement of the sheet in the printer, with the paper presence sensor. The printer picks up the paper for printing, but does not see the process of movement, as a result, concluding that the sheet is jammed inside, while in reality there is no jam.

If the previous solutions did not work, most likely the matter is in the paper presence sensor, a malfunction could arise, for example, due to an ink spill. If, after self-cleaning the internal space of the printer, the error cannot be corrected, you should contact the service specialists for help.

The paper size in the settings does not match the actual

The “Paper Jam” error can occur with either an Epson printer or any other brand, regardless of the functionality and cost of the equipment. A common cause of the problem is precisely paper, which may be of poor quality, insufficient or excessive density, etc., as well as a mismatch between the size indicated in the print settings and the actual one. So, if the selected size is 10×15, and there are A4 sheets in the tray, the machine will not print and instead may display an error indicating a jam. Correcting the situation is not difficult. You should set the correct print settings (we perform the actions in the application that is used), then start the process again.

Feed roller does not pick up paper

The roller that feeds the sheet, although made of wear-resistant rubber, over time is exposed to paper, toner and household dust, due to which it becomes greasy and loses elasticity. In this case, the printing device stops picking up sheets from the tray, as a result of which you can observe a false jam, which is reported by the printer. The video can fail on any equipment, be it Canon, Epson or Samsung. At the same time, the element does not always need to be replaced; often it is enough just to clean it with a detergent. Usually, after cleaning the roller, its performance returns.

The carriage is stuck due to an incorrectly stretched CISS cable

When using a CISS (continuous ink supply system) on an Epson, Canon, HP, Kyosera or other printer, it is not uncommon for the problem to be a loop that may be pulled or sagged, making it difficult for the carriage to move. The equipment detects and signals interference with a paper jam error. It is necessary to de-energize the printer, open it and check the loop. We check, manually moving the carriage, whether the movement of the element is hindered.

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Why does the printer give a paper jam error?

When a paper jam occurs, the device stops printing and signals a problem to the user, but sometimes it also happens that the equipment issues an error message. This indicates system and software malfunctions, which can be caused by various reasons.

If the printer says “Paper Jam”, although there is actually no jam, most often the problem is caused by the following factors:

  • The paper size specified in the print settings does not match the actual.
  • Unsuitable sheet density.
  • Ingress of foreign objects.
  • Dirty paper feed roller.
  • Blocking carriage movement.
  • Too taut or sagging train.
  • Paper debris or small parts of the device that got inside when removing the sheet.
  • Damage to the paper present sensor.

Shows paper jam and does not print, but no paper jam HP Support Community

If you want to take another look at this printer, maybe this will help. do not shoot the messenger. these are just a couple of ideas to consider.

  • Reboot the printer. takes about a minute. instructions below.

2) No keyboard? Unplug from the mains, leaving unplugged for 30 seconds to a minute. Connect again. (Be careful with this. Don’t risk a shock.)

A. somewhere deep there could be “something”. So:

  • Take the printer and turn it upside down. carefully and carefully. and then put it back. To be honest, another member found a button in her printer last month, and for a printer, it’s much worse than a piece of paper. Then open the printer, grab a flashlight (or flashlight if you’re English) and examine every nook and cranny in the printer for lint, paper scraps on corners, and hidden waste. It doesn’t really take a lot of paper to ruin a perfect day.

Here is the document “Everything is jammed and stuck”, which describes the “reset” (not the button). Take a look and see if there is anything out there that can help at all.

Paper Jam message is displayed on the all-in-one

When you see the message Helpful. Click on Kudos Star on Left as Thank you, !

Did this post solve your problem? Check it “Accept as Decision”!

Note: You can find the “Accept as Decision” box in the threads you started.

Install the printer software!

Search for your printer software on the printer’s own website!

Software, manuals, warnings, how-to information and more!

To find out if there is software for your printer, start with: Support and Drivers

What to do if the printer says “Paper jam” even though there is no jam

Office equipment is not always happy with stable functioning; when working with devices, users encounter various failures and errors. So, many owners of printers or MFPs face a problem when the equipment reports a paper jam, while in reality there is no jam. If, in the case of a real jamming of sheets by a printing device, it is even clear that the fact takes place and the paper needs to be removed, then with only one notification without a visible jam, users do not know what caused such a reaction of the equipment and what to do to eliminate the trouble.

First you need to check if there are actually paper residues in the device, it may be small scraps that are invisible at once, but interfere with the full functioning of the equipment. If so, here’s how to fix the printer paper jam problem. If the actual jam does not occur, consider other solutions depending on the cause of the hardware error.

You can try restarting printing, or restarting the machine and then trying to print the document again. In some cases, the failure is one-time, but if the problem persists, you need to deal with the cause and elimination of the error. Consider what can provoke this phenomenon and how to deal with it.

The printer shows that the paper is jammed but it is not there

Actions in the event of an error

In order to find out the reason why the printer writes a paper jam, and a failure occurs, it is necessary to carry out a small diagnostics. The self-test report will allow you to identify a group of the most common problems associated with the error and check the technical condition of the device.

  • Start the device by pressing the power button.
  • Load a stack of plain white paper into the standard size tray, then align to the width with the centerline guides.
  • All the while, hold the power button on.
  • Now, while the power button is pressed, do the manipulations to open and close the cartridge compartment cover 4 times.
  • After turning off the power button, a self-test report will come out.

Important! It is advisable to receive a report after each attempt to solve the problem, when the printer says “paper jam”.

The printer shows that there is no paper although it is

Cleaning the rollers

Why the printer does not print, and there is a paper jam and what to do if you do this. Dust and dirt accumulating on the surface of the rubber rollers can cause this.

clean the paper feed rollers

  • start the device by turning on the power button.
  • Rotate the printer for better access to the back.
  • Remove the power cable from the rear panel connector.
  • Using the latches holding the rear door, remove it.
  • Check the paper for integrity. You can use a flashlight for a closer inspection. If scraps of paper are found, remove.
  • Clean the rollers only with a lint-free cloth dampened with clean water. The rollers can be gently rotated to access the surface.
  • Find the roller on the pick-up paper, located in the depth.
  • Thoroughly clean the roller with a swab soaked in distilled water.
  • Ensure the surface of the rollers is intact and free from cracks or shears.
  • Wait until it is completely dry.
  • Put the door back.
  • Reconnect the device to power.

If there is a report, carry out a test run of the document for printing.

If there is a report, but there is no document printing process, proceed to the next stage of the check.

If the report does not print, then try again, while listening to the work of the capture mechanism. After starting the process of printing the report, smoothly push the paper towards the rollers.

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If then it is not possible to display the report, then you should repeat the steps for cleaning the rollers.

If forced pushing worked, then you can try to start printing the original document.

When cleaning the rollers again does not help and there is a jam, proceed to the next step in solving the problem.

Change driver paper feed requirements

What to do if the device gives a “no paper” error even if nothing is jammed and refuse to pick up sheets of paper. Set the appropriate settings in the print driver. Such functionality eliminates waste of materials in the case when paper of an inappropriate sample was used.

When none of the options presented helped, then you should contact the service center. Craftsmen will be able to quickly and safely find a serious problem and fix the malfunction as soon as possible.

Resetting the settings in the system

In some cases, if the printer writes a paper jam, although there is no jam, then the standard operation to reset the tuning base comes to the rescue. But for this it is necessary to perform a number of established actions.

Resetting the base of settings by disconnecting from the power supply

  • Start the device with the power button.
  • Without disconnecting, remove the cable from the power connector on the back.
  • Ensure that the cable is not plugged into an outlet.
  • Waiting time not less than 15 sec.
  • Connect the cable back to the electrical outlet.
  • Insert the opposite end into the socket on the device.
  • If the automatic switching on did not work, then start the machine manually.

view inspection report

If the report was printed successfully, then restart the printout of the original document. If the process is successfully completed, nothing should be done further.

If the printer does not print and writes there is no paper and the report is not printed, then you can proceed to the next stage of the check.

The error message indicates that you load paper even though it is full. HP Support Community

Welcome to the HP Support Community.

Let’s try uninstalling and reinstalling the root software:

Before doing this, disconnect any USB cable, if any.

1.) In Windows, search for and open Programs and Features

4.) In Windows, search for and open Devices and Printers

5.) In the Devices and Printers Windows, find your HP printer. If you see it in the list, right-click it and select “Uninstall” or “Uninstall device”

6.) Open the launch command using the “Windows R” key combination.

7.) Enter printui.exe / s and click OK. (Note: there is a space between “printui.exe” and “/ s”)

9.) Find the HP printer driver. If you see it, click on it and click “Delete” at the bottom

11.) Select Apply and OK in the print server properties window

13.) Open the launch command using the “Windows R” key combination

14.) Enter c: / programdata and click OK. Go to the Hewlett Packard folder, delete all folders and files associated with the printer.

After that download and install the software from here:

Try the following for paper loading error:

If the information I provided was helpful, please give us some reinforcement by clicking the Accepted Solution and Kudos buttons. this will help us and others see that we have answers!

No Paper Error

The most common mistake that appears during work is “no paper”. It can mean either the actual absence of sheets, or the fact that the device is not able to pick up the available paper and send it to print.

There are many problems that prevent paper from getting inside the printer. For instance:

  • slippage of the paper feed rollers due to dirt or dust;
  • properties of paper are not suitable for a certain model of a printing device;
  • software crashes;
  • foreign objects stuck in the system.

Incorrect paper size in settings

Sometimes the printer writes about a paper jam, although there is no jam, when A4 sheets are in the tray, and another one is specified in the settings, for example, A3. You need to change the settings and start the page again.

Hit the paper tray

A false jam may be indicated by the technician due to debris between the sheets in the tray. To correct the error, open the tray, pull the entire pack out of it and check for the presence of paper clips, buttons and other little things. Take a close look at the bottom and sides of the tray.

Incorrect reading of the positioning tape

The encoder tape has dashes that define the carriage travel distance during printing. If dirt or toner gets on the tape, the positioning of the moving part of the machine is lost, and the tape sticks to the wall, which the printer perceives as an obstacle and shows an error.

We need to clear the tape. Cleaning is done with a dry cloth, if necessary, you can moisten it a little with water. You cannot use special cleaning fluids, so as not to damage the shading. After cleaning, the tape must be wiped dry.

Caught under the carriage

If the printer generates a page jam error and the cover of the device was opened, the cartridge was changed, or other actions were performed under the casing of the device before printing, foreign objects could get inside. It can be an inconspicuous little thing like a cap from a pen or paper clip that will interfere with the movement of the carriage.

Problem in the feed roller

If the printer displays an error, it may be unable to pick up paper from the tray due to worn or dirty feed rollers.

Wipe the paper feed roller with a special cleaning agent. Do not use alcohol-based liquids to clean rubber parts, they will dry out and ruin the surface faster.

Carriage jam due to CISS loop

A typical cause of a jam error without a real jam in Canon, Epson, HP printing equipment with a continuous ink supply system is overtightening or entanglement of the loop. The movement of the carriage becomes difficult, which causes a print failure.

To fix the problem, open the cover of the device, check the loop. Without turning off the equipment from the network, try to roll the carriage inside, check that there are no obstacles to movement.