What to do if the product does not print from the computer. Why does not the printer print from the computer if it is connected: what to do
In this article, you will learn why there are situations when the printer does NOT print from a computer or laptop, even if it is connected and previously worked without problems. These instructions are applicable if: failed to print in Windows 10 or older 7 and 8, Which are still actively used, work with any model from Canon, HP Epson, Brother, Samsung, Ricoh. Personally, I have “cured” a lot of HP laserjet series, several Samsung SCX4200, Canon lbp 2900 and MP 250, Epson l355 and l800, Ricoh Sp100 su and 111, Pantum 2207 and many others, which I can not remember.
From my own practice, I know that a PC can see the machine, write ready to print, send it to jobs and output a test page, but the printer still does NOT want to work with other documents. The problem is relevant for local and network connection types. If the second option is used, then in order to fix the device, you should apply some additional steps.
I will tell you what to do in cases when the printer or all-in-one printer has stopped printing documents and: does not respond or does not work, gives an error “There was an unexpected configuration problem” or something similar, and does not respond to commands, stops during process, just drives the paper away, prints out what is needed, does nothing for multiple copies. We will separately consider the option when the equipment does not turn on at all.
Checking for a printer in the device list
If the equipment is correctly installed, then it should be present in the list of system devices. To check this, you should go to the appropriate section of the control panel. You can quickly do it like this: press WindowsR at the same time, enter “control printers”, look for your model in the list. If the device is absent, then it is simply not installed on the PC properly.
Windows troubleshooter and proprietary utilities from printer manufacturers
If the printer is installed, but does not print, then first of all we will try to use the standard “built-in” system tool for identifying and fixing problems with technology in the “Windows” OS. To do this, go to “Start” through the control panel and type “elimination” in the search bar. Click on the Found shortcut of the desired utility.
Further, the program itself will check whether the printing device is connected, the launch and activity of the necessary services, fix the problems itself or offer the user to do it himself. When working with the diagnostic tool, follow the instructions.
The simplest options. Power or connection disconnected
It is not uncommon to disconnect the power or the connection cord from a PC or laptop. They need to be checked for integrity and, if necessary, replaced with new ones. First, try plugging any other electrical device into the outlet to make sure it is working properly. Then remove the power cord from the printer itself and reconnect.
If a USB cable is used for the connection, it should only be connected through the rear terminal block on the PC. Try replacing temporarily with a different wire. When a device is connected to the network via an ethernet outlet, then you need to check the outlet and patch cord. It will not be superfluous to make sure of the quality of WiHi connection, if such.
Paper is jammed or not in the tray
First, check for paper in the tray. Next, unplug the device and check if there is any paper jam. Look at the bottom, open the front cover and take out the cartridge, open the rear cover. If you notice any leftover paper, carefully remove it from there.
Out of toner or ink
Some printer models are programmed so that if their ink cartridges run out of ink, then printing on that device is blocked until supplies are replenished. This is more typical for inkjet devices and laser devices, which are equipped with special chips. Detailed information on this issue should be searched on the Internet, indicating the exact model of your printer. Many counters can be reset and for a while this will unlock the seal.
General systemic malfunctions. The driver is not installed or needs to be updated
Printer drivers are special software that enables the device to do its job. Their presence in the system is a must. From time to time they need to be updated and reinstalled to more recent versions. To update, and at the same time check for availability, follow these instructions.
- Open system properties with the WindowsPause / Break keyboard shortcut.
- Click on the “Device Manager” shortcut.
- Find the “Printers” section in the list and expand it.
- Check your model and at the top click the “Update drivers” button.
- If the software is not installed at all, then the printer may be detected as an unknown device. In this case, you need to install it “from scratch”.
Stopped Print Service
In addition to drivers, the OS has other components that control the process inside it. In this case, this is the Print Manager service. It may be turned off or incorrectly configured. This entails a number of problems.
- Open the list of services clicked on start, and in the search bar enter “Services”.
- In the list, find the term “Print Manager”.
- Open its properties by double-clicking the left mouse button.
- Settings and status Should correspond to the figure below. It must be running, and the launch option set to “Automatic”.
Another printer selected
Let’s check how things are with this setting with us. Through the control panel we go to the section with printers, and there we find our model. Selecting it with the mouse, and then right-clicking, launch the context menu. In it we mark the item “Use by default”.
User stopped printing
Many models allow users to manually stop printing for a while. You can do this, as well as cancel, in the “Print Queue” window. To get there, we use the method described above through the control panel. Only now, from the menu, select the shortcut “View queue”.
In the next window in the main menu, open the “Printer” item and uncheck the box next to the “Pause Printing”.
Offline mode enabled
In the same list of items below you can find the term “Work autonomously”. Enabling this mode also disables the printer and it will not print. We remove the mark if it is there now. This will allow you to unlock the device and continue performing the assigned tasks.
Print queue hung
If I print a lot of large documents, or if the printer is used by more than one user, then an accumulation of jobs may have occurred. This is fraught with queuing, which could have happened in this case. The easiest way to eliminate such a problem is through the same menu. Now you need to select the “Clear queue” item.
Sun rights to print
When you are NOT a user with administrator rights, the print function can simply be disabled by the “admin”. Ask the network administrator to GRANT such privileges or log in to the Windows operating system under a different username and password, which can work without problems with printing equipment.
Environment variables have been changed
It is important for the printer software to have the correct paths to the system temporary folders. If this was changed by the user or in any other way, then your task is to correct the values to the correct ones.
- Press two keys on the keyboard at the same time Windows and Pause (located to the left of the first light above the number section to the right).
- Then go to the “Advanced system settings”.
- At the bottom of the window, click on the “Environment Variables” button.
- Check that the values of the TEMP and TMP variables are the same as shown in the screenshot below.
Infection with viruses
The printer may NOT print due to virus infection of the computer or laptop. In general, malicious programs can affect almost all processes within the system, so their long-term presence on disks is undesirable. For cleaning we use our standard antivirus, but on the condition that its latest version is used, and the databases have recently been updated.
As another option, you can safely consider free utilities from well-known antivirus software developers. Refers to such “CureIT”. It can be easily and quickly downloaded from the official website of Doctor Web. The program will automatically put the computer into safe mode, which will allow you to more accurately identify malware and effectively fight it.
Problems in the operating system itself
Another option could be to try to rollback the operating system to the state of past days when the printer was available and printed without giving errors. This is possible if restore points have been created. To find out exactly, in the search bar after clicking on start, we type “System Restore”. We go into this snap-in, in the window of which you will see all Possible dates Rollback.
If the problem is with the network printer
Several more checks need to be done if you are using a network printing device. All of the above items should be checked and corrected if required. In addition, you should reconsider the settings of the antivirus or firewall for blocking the printer port, the availability of general access to the device.
For the operation of the printer, it uses a separate port, through which it is detected and works. Antivirus software can sometimes block the device and then It does not print or is seen as unavailable. To check this fact, you need to go to the antivirus settings in the section where the network settings are made. Give permission for your model. You can find detailed instructions on the settings in your antivirus on the Internet.
If you are experiencing problems with the settings, then you can temporarily disable your antivirus software altogether. It is NOT superfluous to stop the built-in Windows Firewall in Control Panel.
When a network printer is installed, it is assigned a specific name by the system automatically or manually by the user. If you change the name later, the device will not print on the client PC or laptop. In this case, you need to connect in a new way or change the device name. It is necessary to reinstall the drivers as they are already in the system. When the connection is made via IP, then changing it can also cause problems.
Sharing closed or no use rights
Through the control panel, on the computer where the printer is configured, go to the Corresponding section and find your model. Open the properties and go to the “Access” tab, where check the “Sharing” box and enter the network name. Then go to the Security tab and make sure that the Everyone group has permission to print. Additionally, look at the screenshots below.
Problems with ink cartridges and supplies. Drying and clogging
The problem with ink drying or clogging with their residues, due to which the device does not print, is more typical for devices with inkjet technology. There, liquid paints are used as consumables, which thicken and dry over time. Thin nozzle and nozzle passages easily malfunction.
There are two ways to solve this problem:
- The software option implies the use of special utilities built into the printer software, which in automatic mode can clean the channels of cartridges or the print head, if it is installed as a separate element. You can perform this procedure through the “Service” tab (depending on the brand, the name may be different) in the print settings. You can get into them through the control panel.
- The first option does not always help, but rather in cases where the blockage is NOT severe. The second method requires manual intervention in the operation of the cartridges. It involves physical cleaning in the form of rinsing with special products.
Both inkjet and laser printer cartridges may be incorrectly installed, and correct installation is important for a stand-alone continuous ink system. The following are basic guidelines for each type of consumable.
- Inkjet print cartridges Must be installed in their respective colors in the carriage. They should NOT dangle freely, but fit snugly against the contacts. If necessary, for a high-quality installation, you can use cardboard inserts.
- Use only toner cartridges in laser devices that match your model. No protrusions should obstruct the installation process. Make sure that at the moment of reaching its place, a crack occurs, and the shutter of the photocell protection opens completely.
- For CISS, which are located next to the device and are NOT part of its design, the position on the table is important. The printer itself and the feed system Must be on a level surface and level. Paint wires must NOT be bent.
- Improper installation above or below the level of the printer will result in ink overflowing inside the device, or it will not get there at all. Look again how to install it correctly, in the attached instructions for the product.
- Air ingress into the NPC system easily leads to the failure of the printer and it refuses to print due to this breakdown. Such a malfunction should be eliminated in order NOT to further aggravate the problem. The first step is to inspect the tubing for areas without paint. If there are any, then it is air. You need to extract it according to the instructions for your CISS, which can be found on the Internet.
- In addition to air, other troubles can arise with plumes in the form of kinking or clogging. They should be eliminated as soon as possible. It is easy to do even for an inexperienced user of office equipment.
If you have recently replaced a new ink cartridge, make sure it is original or compatible and matches the printer model you are installing. But not all devices can work with non-original consumables and the installation of substitutes will easily block printing from the computer, until the proper quality cartridges are installed.
Modern printer models are equipped with cartridges on which manufacturers install special chips. These are small microcircuits on the case, capable of counting the number of printed sheets. When the figure approaches or exceeds the set limit, then printing does not occur further and the printer requires replacing the consumable. But not all models notify about this, but simply stop printing.
The printer itself is out of order
There are frequent cases of breakdown of the printing device itself. It should be remembered that repairing old equipment will not always be justified. Perhaps buying a new one would be the best option.
Signs of a printer breakdown can be Not only its complete failure to work when it does not print anything at all. If the device begins to wrinkle the paper, emit blank sheets, does not print all colors, not the entire pattern is transferred to the paper, and the toner is not fixed, the text is applied unevenly, then the probability of a malfunction is very high.
Some models may indicate problems with flashing lights on the case. These are often yellow or red indicators. Pay attention to this even if the printer continues to print.
Follow the steps given below:
Disconnect the USB cable from the present printer first.
Go to Control Panel. Programs and Features. Select all entries in the HP Officejet printer and delete them.
Now go to Control Panel. Devices and printer. Select all entries in the printer and delete the device.
Click the lower left Start button on the desktop, type Device Manager in the search box and click Device Manager from the menu.
In Device Manager Click the View tab at the top and select Show Hidden Devices.
Then, in the Device Manager list, check the entries in the Printers section. If there are any entries, right-click and select “Delete.” In the pop-up window to confirm the removal of the device Make sure you select the box that says “Remove the driver software for this device”.
Also check the entries in the “Printer Queue” and “Imaging Devices” sections and repeat the same exercise.
Delete any printer entry or any entry that says “Unknown device”.
After that close the device manager.
Then press the “windows key” “r” to open the “Run” window. Type “printui.Exe / s” and press Enter.
In the print server properties navigate to the drivers. Delete all entries and there.
Go to the Run window again, enter. “C: / programdata”. Go to the Hewlett Packard folder, delete all folders and files associated with the printer.
After that, you can try clearing your temporary files and cached files.
You can try automated applications like cleaning software that you can download from the internet.
Now restart your computer again.
Open the Run window again, type services.Msc and click OK to open the services window.
Scroll down to Remote Procedure Call (RPC). Right click and go to properties.
Make sure the service is started and the startup type. “Auto”.
Now scroll up and navigate to Feature Discovery Provider Host. Right click and select properties. Change the startup type to “manual” and start the service.
Repeat the same exercise for “Publishing Feature Discovery Resources”.
Click the link: https: //support.HP.com/us-en/drivers/selfservice/HP-officejet-pro-8710-all-in-one-printer-series/790. Select an operating system and version to view the available software for this product. Select your operating system, then download and install the software.
Then follow these steps to manually assign the printer’s IP address.
1) Print a network configuration page from the printer control panel.
2) Find the IP addresses on the network configuration page.
3) Open your web browser. Chrome, IE, or whatever browser you are using.
4) Enter the IP address shown on the network configuration page into the address bar of your browser or url and press enter.
5) Go to the Network tab.
6) Click “Network” on the left pane.
7) Then Click Network Address (IP).
Click on “Manual IPs” and go to the “Manual IPs” suggestion.
9) Scroll down the screen and select “Manual DNS Server”.
10) Enter the primary and secondary DNS servers from the network configuration page in the “Manual preferred DNS server” field.
11) Click Apply.
Note. The video is for Win 8, but the steps are the same for other operating systems. To access the printer page, you need to enter the IP address in the browser URL or in the address box.
Keep me posted how you are doing! However, I will try to respond within the next 24-48 hours to double check this issue.
If the information I provided was helpful, please give us some reinforcement.Clicking the solution and praise buttons will help us and others see we have the answers!
Solved: The printer will scan and print, but not print from the computer. HP Support Community
Welcome to the HP forums!
Thanks for posting your question on this forum, it’s a great place to look for answers.
I reviewed your message and I understand that you have problems printing from your computer.
Don’t worry, I’ll be happy to help!
So that I can offer you an exact solution, I will need a few more details.
- When was the last time the printer worked normally?
- Have you made any changes to the computer software or hardware?
- Have you performed any troubleshooting steps before Publishing?
Meanwhile, I recommend you follow the steps below and check if it helps.
1.) In Windows, search for and open Programs and Features
2.) Select your HP printer
3.) Select Delete
4.) In Windows, search for and open “Devices and Printers
5.) In the Devices and Printers windows, find your HP printer. If you see it in the list, right-click it and select “Uninstall” or “Uninstall device”
6.) Open the launch command using the “Windows R” key combination.
7.) Enter printui.Exe / s and click OK. (Note: there is a space between “printui.Exe” and “/ s”)
8.) Click the “Drivers” tab
9.) Find the HP printer driver. If you see it, click on it and click “Delete” at the bottom
11.) Select Apply and OK in the print server properties window
12.) Close devices and printers
13.) restart your PC
14.) download and install the printer software from the link below.
15.) Connect the USB cable ONLY when prompted and follow the onscreen instructions.
Let me know how you are and have a good day!
To just say thank you, click the “Like” button. To put me in “kudos” to appreciate my efforts to help. If it helps, please mark it as “In Decision”. As this will help several other users to solve the same problem without issue.
Will copy but not print from the computer (it prints ver. HP Support Community
Thank you for visiting the HP forums!
A great place to find solutions to your problems with the help of the community!
I understand that your printer is printing very slowly.
Follow below doc.
This document is for HP printers connected to a Windows computer.
Print speed slower than expected or out of print speed as specified in the printer specifications.
Restart the printer.
Resetting Printer Settings May Solve Some Slow Printing Problems.
Turn on the printer if it is not already on.
Wait until the device stops working before proceeding.
When turning on the printer, unplug the power cord from the back of the printer.
Unplug the power cord from the outlet.
Wait at least 60 seconds.
Plug the power cord back into the outlet.
Connect the power cord to the back of the printer.
Turn on the printer if it does not turn on automatically.
The printer may go through a warm-up period. Printer lights may blink and the carriage may move.
Wait until the warm-up period ends and the device stops working before proceeding.
Try to print. If the problem persists, go to the next step.
Check the printer driver settings.
Check the printer driver settings. Selecting certain types of paper or printing at Best quality may slow down printing. Print on plain paper at Normal or Draft quality for faster print speeds.
Find printers in Windows, and then click “Devices and Printers” in the list of results.
Double click your printer icon.
Double Click Set Preferences.
Find information about the type of paper.
Make sure Plain Paper is selected in the Paper Type area.
Make sure Draft or Normal is selected in the Quality Options area.
Click OK or Apply to confirm the changes, close the HP printer driver window, and then close the Devices and Printers window.
If the problem persists, continue with the next troubleshooting steps.
Keep me informed.
I understand there are many things to consider, but I hope this helps.
If you think I answered your question and concerns, please mark this post as a solution.
Kudos will also be appreciated.
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What to do if the device does not print, but queues and gives an error?
This situation is very familiar to computer users, who often and a lot work with printers. At one fine moment, the printer simply refuses to print the document sent to it, placing it in the print queue and at the same time giving an error in the impossibility to print the document. In this article, you will learn how you can get out of this situation and restore the printer to work.
Correct sequence of actions
So, the first thing that you need to check in the event that the printer refuses to print is whether it is plugged into an outlet and whether the button on it is lit indicating that it is turned on. It is also worth checking the reliability of the cable connection from the computer to the printer.
Checking the printer cable connections
If everything is fine with the wires, they are inserted correctly and the indicators on the printer are on, then try turning the printer off and on. The same should be done with the computer to which the printer is connected.
It is also worth checking if the printer has offline mode enabled.
To do this, go to “Devices and Printers” through “Start” or “Control Panel”, find your printer in the list and right-click on it.
We go into devices and printers
Please note that the checkboxes “Pause printing” and “Work offline” have been unchecked. Otherwise, Remove them by clicking on them with the left mouse button.
Checking Printer Options
If all of the above did not help and the printer still does NOT print, but puts documents in the print queue and gives an error, then the last thing that should definitely help solve this problem is reinstalling the driver.
To reinstall the driver, you must first uninstall the printer itself. To do this, all in the same “Devices and Printers” you need to click on your printer and select “Remove device”.
After that, turn off the power of the printer and after 10 seconds turn it on again. The printer driver should be installed automatically.
If this does not happen, then use this instruction to find and install a driver for the printer.