Samsung printer does not pick up paper what to do

Reasons and solutions for Samsung printer not picking up paper

Manual paper feed mode is enabled in the printer settings, disable it.

The paper guides are not aligned correctly. In order to solve this problem, you need to expand the paper guides and set them back, according to the width of the paper in the tray.

The print cartridge is not fully seated in the “landing” slots. The peculiarity of Samsung printers is that sometimes when installing a cartridge, the chip on it touches the desired connector, and the clips themselves do not reach the latch. In this case, the printer does not display an error about the incorrectly installed cartridge. You need to open the printer and reinstall the cartridge in it.

The pick-up roller is dirty, or in some cases even damaged. The pickup tray is visible when you remove the cartridge. It is often gray in color and is located in the middle of the steel shaft under the cartridge. White stripes on it indicate its contamination with the so-called “paper dust”. For cleaning, it is possible to remove the pickup roller by sliding the side plastic clips apart, but it is enough to wipe the shaft in the printer. But at the same time, it is worth for Honor that the printer must be turned off and allowed to cool down. It is necessary to wipe the shaft with a lint-free cloth soaked in alcohol, or, in extreme cases, in water. The damage can be identified visually. At the same time, the roller has obvious irregularities or a cracked, torn surface.

There is a foreign body in the printer. It happens that a paper clip, a staple, a leaf from a nearby flower, or a piece of paper falls into the printer. In any case, the foreign object can be removed with a vacuum cleaner, or by turning the printer over. Printer must be without cartridge!

Why Samsung Printer Won’t Grab Paper

Often, the user will find that the printer does not want to pick up paper from the tray. This can happen with any printer, but Samsung devices have their own characteristics and ways to fix this problem.

The reasons for the printer not picking up paper fall into two categories: a problem with the printer and a problem with the paper. On the manufacturer’s website, one of the reasons is that there is no paper in the tray, which does not belong to any category.

The reasons are in paper. Guidelines for choosing paper for your printer.

often than not, when a Samsung printer does not pick up paper, the reason is hidden in the quality of the paper itself. Even good paper, if stored improperly, can create problems for you that could even damage the printer. Often the paper just damp.

The next reason is that the paper has just been pulled out of the stack and the sheets are snug against each other. To fix this, just remove the paper from the tray and fold it in both directions.

The paper might not be straight in the tray. You must remove all paper from the tray and straighten it. After inserting, press the guides down, but not tightly. The paper may have jams, which can be detected visually by removing the paper.

A separate question if the paper is not of high quality, or has an inappropriate density. Optimally, the paper should have a density of 80 g / sq. m. Allowed density from 75 to 120 g per sq. m. m.If the printer does not have the function of printing on glossy paper, then do not put it in the tray.

There may be more reasons why a laser printer does not pick up paper, but the reasons listed are the main ones. If you could not identify it, or are not competent in repairing the printer, then it is recommended to contact the service center.

Famous manufacturers

There are a huge number of companies engaged in the production of office (home) equipment for printing graphic and text information stored in computer devices in the modern consumer market.

But printers have been and remain the same leaders over the years:

  • HP (Hewlett Packard);
  • Canon;
  • Epson;
  • and a number of other companies.

Causes of the problem

There may be several reasons why a high-quality machine of a well-known brand (HP, Canon, etc.) suddenly began to jam paper.

Let’s name some of the most common causes of this malfunction:

  • The roller that moves the paper in the product is dirty or worn out. In this case, it should be cleaned in accordance with the attached manufacturer’s instructions, or the damaged part should be replaced with a new one.
  • GoPro Paper The printer’s idler roller is not doing the job because the printer uses excessively thin paper tape, excessively thick paper, or paper with a low weight.

In addition, creasing of paper in a printing device can occur for the following reasons:

  • The use of low quality ink cartridges. That is, the use of toners (dry ink) not intended for the devices of this brand. In this connection, the cartridge may not fit snugly against the media (paper) and the formation of powder lumps on the roller, its contamination.
  • Well, and the most common oversight that leads to creasing of a paper sheet during printer operation is user carelessness. It consists in the ingress of foreign objects into the device in the form of stapler and paper clips. Unlike the above malfunctions, a paper clip that gets into the printer can lead to serious damage not only to the roller, but also to the drum of the machine, which will require its overhaul, and, consequently, significant material costs.

Why the printer jams on paper and how to avoid it

Before we start talking about one of the most common breakdowns (the printer jams on the paper), let’s figure out what this device is. So. A printer is a device external (separate) location from a computer, designed to output encoded digital information from computer files, convert it into text form and print it on paper.

Malfunctions

Like any high-tech device, printers are prone to malfunction. The level of complexity of the breakdown directly depends on the operating conditions of the device.

They can be conditionally divided into two groups:

  • To bring the device into proper working condition, the intervention of a service center specialist (Canon, HP, etc.).
  • The malfunction can be eliminated by hand.

The second group (so-called home breakdowns) includes mainly problems with print quality and with the failure of the paper sheet to pass through the device. In other words, the HP (Canon) printer is jamming the paper. In any case, both misunderstandings can hardly be called malfunctions. Rather, they should be attributed to improper use of the device, lack of preventive maintenance and the use of substandard or unsuitable consumables for this model.

Let’s look at the problem using the example of paper chewing by a Canon printer.

Types of modern printing devices (printers)

During its relatively short history, the printer has gone through many evolutionary changes, and there is no point in listing them, starting with the first sample of this device.

Let’s name only the devices that are used today:

What to do if the printer has jammed the paper

In the event that your printer refuses to fully perform its functions and constantly crumples the paper embedded in it, do not panic and call an office equipment repair specialist. First, try to figure out the causes of the malfunction and try to fix it yourself if you find it.

To do this, in the event that you print a large amount of information, reduce its amount and give the printer time to rest. The product may start chewing on paper if it overheats. Taking a short break will do him good.

If after a break nothing has changed, and the printer also continues to crease the paper sheet, turn it off and check the quality of the loaded paper for compliance with the given model of the machine, that is, size and weight. The universal (standard) paper weight for modern printers is 80 grams per square meter.

This information should be noted on the packaging of the paper that you use in the device.

Check (visually) that the paper of the transfer roller is clean. If possible, clean it according to the recommendations of the printer’s instructions.

Check that the paper is properly seated in the output slot and that there are no foreign objects.

Removing Damaged Paper from the Printer

The most frequently asked question is as follows: the printer has jammed the paper, how to pull it out? Above all, do not use jerky, jerky movements when removing paper from the machine. By doing this, you can aggravate the malfunction that has arisen and transfer it from the category of annoying misunderstandings to the category of expensive repairs.

Disconnect the printer from the power supply using the corresponding button. Modern appliances are equipped with an automatic paper release function. If this does not happen, the display will show an inscription indicating the error code. The correction method for this code is prescribed in the instructions.

In the event that your device is not equipped with such auxiliary options, you should proceed according to the following instructions:

  • Visually determine when the sheet is jammed in the mechanism: beginning, middle or end.
  • Open the cover of the receiving paper tray, front and rear. of the printer.
  • Check the pressure of the cartridge, the presence of foreign objects in the roller mechanism. Delete them.
  • If a paper jam occurs at the beginning or in the middle of the path, gently pull the sheet out in the opposite direction from its path.
  • If the sheet is chewed at the exit (at the end). pull it out in the direction of printing.
Samsung, printer, does, pick, paper

If you cannot remove the damaged media on your own, do not under any circumstances try to wring out the rollers or cartridges with improvised items. In such a situation, it is better to call professional craftsmen.

Checking the paper quality

If there is an assumption that the whole thing is in the paper itself, then it is necessary to check its quality. First, it is better to make sure that the sheets are the same size. If that’s okay, you need to make sure the tray is loaded properly. Sheets should be folded in an even bundle of 15-25 pieces.

At the same time, torn or wrinkled sheets are not allowed.

Pay attention to the weight of the paper. Conventional printers are good at capturing paper weighing 80 g / m2. If this indicator is less, then the paper may simply not be caught by the rollers, and if it is more, then the printer simply does not tighten it. Not all printers accept heavy and glossy photo paper. If there is a need to print on such sheets, you should buy a special model designed for printing photographs, or set the appropriate settings on an existing printer.

Removing foreign objects

You should not exclude the possibility of falling into the paper tray of any foreign object. If, when trying to print, the printer does not pull on the paper and at the same time crackles, you need to visually inspect the loading tray. If there really is some foreign object in the tray, such as a paper clip or sticker, you can try to remove it yourself. To do this, you need to arm yourself with tweezers. If you still cannot remove the obstruction, you can unplug the printer, tilt the tray down and shake it gently. After such actions, a foreign body can fly out on its own.

But you should not shake too vigorously, since rough mechanical impact can seriously harm the device.

You will need to remove the ink cartridge to remove the foreign object from the laser printer. It should be carefully inspected for any small pieces of paper jammed. If necessary, remove them and put the cartridge back.

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Cleaning the rollers

If the pick rollers are dirty (this can even be seen visually), they need to be cleaned. To do this, you need to prepare:

  • cotton buds;
  • a small piece of soft, lint-free material;
  • distilled water.

It is not recommended to use alcohol or chemicals for this purpose, as they can harm the device.

But if possible, you can clean the rollers with the Kopikliner liquid, intended for cleaning rubber surfaces.

The procedure must be performed in a certain way.

  • Disconnect the printer from power. In no case should the procedure be carried out on the included equipment.
  • The prepared piece of cloth should be moistened in purified water or “Kopikliner”.
  • The surface of the rollers must be wiped until black ink marks stop appearing on the fabric.
  • In hard-to-reach places, cleaning is best done with cotton swabs.

If the rollers have been cleaned well and the printer still cannot pick up the paper, you should check them to make sure they are working properly. The fact is that the rollers tend to wear out during operation. Of course, it is much easier to replace them with new ones. But if this is not possible, then you can try to establish the operation of the device by restoring the old.

  • You need to move the roller a little by turning it around its axis. As a result, the worn part should be swapped with the one that is in good condition.
  • Alternatively, you can remove the roller and wrap it with a small piece of electrical tape. In this case, the diameter should increase by no more than 1 mm.
  • Install the roller back.

This thickening can extend the life of the roller.

But do not think that the videos in this state will last for several more years. Such repairs are only temporary measures. Over time, all the same, the rollers will have to be replaced with new ones.

If none of the above manipulations with the printer helped to solve the problem, you need to contact the service for more detailed diagnostics and repair.

Some models have a feature called manual paper loading. The printer may not pick up sheets just because it has been activated. Often this can happen with new printers, when manual loading was initially selected when installing the drivers.

Why the printer won’t pick up paper and what to do?

It is difficult to do without printing technology in modern life. Printers have become a necessity not only in the office, but also at home. That is why when there is a failure in their work, it always causes a lot of inconvenience. One of the most common causes of poor printer performance is the inability to pick up paper from the tray. There may be several reasons for the malfunction, so you should understand them before repairing.

What to do?

It is quite possible to cope with some malfunctions on your own. If the cause of the malfunction is identified and it is not a breakdown of parts, then you can try to correct the situation.

Possible reasons

  • Some foreign object has got into the loading tray, for example: a paper clip, a button. The printer does not take paper because it prevents it from doing so. The problem is more relevant for a technique that has a vertical type of paper loading. Even a sticker glued to a piece of paper can damage.
  • The cause of the problem may be hidden in the paper itself. The printer does not pick up paper due to poor quality or inappropriate paper weight. Another problem with paper is wrinkled sheets, for example, they may have bent corners.
  • Software failure. Regardless of the model and manufacturer, any printer is controlled by electronics, the actions of which are sometimes unpredictable. Failure can occur at any time, and as a result, the printer simply does not see the paper. In this case, the corresponding entry is displayed on the device display or on the computer screen: “Load tray” or “Out of paper”. This can happen with both inkjet and laser devices.
  • The pick rollers are not working properly. this is a fairly common internal problem. The rollers often get dirty during the operation of the device. This happens for two reasons: ink buildup and the use of inadequate paper.

There are other reasons why the printer has stopped picking up paper for printing. Any detail can fail. In this case, the malfunction can only be detected in the service.

Reset

If the message “Error” appears on the screen, then you must try to reset the current settings. The procedure is simple, but it is performed in several stages.

  • You must turn off and then turn on the printer. Wait until the inscription “Ready to work” is displayed (if any).
  • Disconnect the power cord. On most models, this connector can be found on the back of the device.
  • The printer must be left in this state for 15–20 seconds. Then you can reconnect the printer.
  • If the printer has two paper pick-up trays (upper and lower), then the best way to get them working is to reinstall the drivers.

To prevent the printer from breaking down, during its operation, you need to adhere to some rules. Following simple recommendations, you can do without repairs for more than one year.

  • Load the tray with paper of the same size and weight. It is better to choose some trusted manufacturer and buy only such paper. If you need to print on photo paper, you need to adjust the printer tray to the desired size and density (most modern models have this function). And only then insert the paper and let the images be printed.
  • If the printer suddenly “chews” one or more sheets of paper, do not try to pull them out forcibly. You need to unplug the printer from the mains, get out the cartridge and try to carefully remove the jammed sheets without damaging the printer.
  • Before sending sheets to the tray, check them for foreign objects: paper clips, stickers, staples from the stapler.
  • If water accidentally gets into the paper tray, be sure to wipe and dry thoroughly before printing.
  • Timely clean the printer without using aggressive chemical compounds.
  • Monitor the condition of the rollers, which are primarily responsible for picking up paper from the tray.

Preventive measures for the good operation of the printer should also include: regular ventilation of the room in which it is located, and wet cleaning. The equipment should be turned off correctly: the computer is turned off first, and only then the printer is turned off with a button on the case and from the power supply. It should also be remembered that if it is not possible to eliminate the cause of the breakdown on your own, then it is better not to carry out repairs, but to take the printer to a service. This rule applies unconditionally if the equipment is still under the seller’s warranty.

See the following video for what to do if the printer does not pick up paper.

How to solve a problem

First of all, we determine what brand of printer you have: Canon, HP, Samsung, SCX 4200 or Brother? In fact, for the models of all these printing devices, the issue will be resolved along an almost similar path. Therefore, further we determine the reason. Why won’t the printer take paper from the tray?

Here are the most common factors that influence this:

  • The paper guides in the tray are too tight. Try to loosen them a little and the paper will start feeding into the machine as before. If you have followed these steps and the problem still persists, you need to consider the following reason.
  • The thickness of the paper used for printing. There are also some nuances here. After all, if it is too thick or thin, then there may be problems with its supply. Therefore, when choosing paper, check with the seller if it is suitable for your printer model.
  • Poor quality paper. Often, in pursuit of savings, we buy paper of not the best quality, and then we wonder why the Canon printer does not take paper? Technique for printing is also not stupid and everything will not be “there”. Therefore, if you want it to work without interruption, it is worth supplying it with only high-quality materials.
  • The pick-up roller is dusty. Yes, wiping just the surface of the printer is not enough. Sometimes, at least once every three months, you need to pay attention to its internal details, treating them with a special solution.
  • The pick-up roller is worn out. Each technique and its component parts have a certain service life. In this case, roller wear depends on how often and how much you print. For some, it is enough for 1-2 years, and for some, with an intensive work process, even half a year. You can replace it yourself, as shown in the photo, or contact a specialized service center if you are not sure of your own strengths and skills.

Finding a foreign object or paper debris in the printer. It may be that the paper was not fed correctly during the last print and jammed in the device. HP printer does not pick up paper. To resolve this issue, remove any foreign objects and paper jams from the feed belt.

What to do if the printer won’t pick up paper

Why won’t the printer pick up paper? This is a very common question asked by the owners of this technique. Indeed, most often such a problem arises at the most inopportune moment, when you need to urgently print something for work or study, and the device refuses to take paper and print the material we need. Don’t panic! Everything can be solved. The main thing is to act consistently and without haste.

What to do?

Above, we have listed the reasons why the printer may not receive paper. If, in the process of diagnostics, you nevertheless identified a specific problem, then now you need to go to the third stage. its elimination.

So, if the reason is in the type of paper, namely quality or thickness, then you need to try to start printing with another paper. If the situation does not change, then try at the time of printing to check whether the roller is scrolling when printing is in progress. His immobility indicates a breakdown, which can be eliminated by the service center specialists. In addition, sometimes it is just enough to replace or wipe the rubber band of the roller, and your device is again ready for use.

Jammed paper or other foreign particles can be pushed through. To do this, we take cardboard, put it into print instead of a regular sheet. The moment the printer grabs it, you need to make an effort and push it. Together with it, the remains of the paper that was used in the previous printing will come out. If all of the above methods do not help, or you are simply afraid to make things worse, then you should call the wizard. He will definitely be able to fix the problem.

Printer selection criteria

In the modern market for copying and printing equipment, there are many of these units. Their price range is very wide and depends on many indicators, for example:

By type of printing, printers are inkjet and laser.

Inkjets are usually taken for home use. They print slower and are cheaper than laser ones. But they will also get into repairs more often, because if they are rarely put into work, the ink will begin to dry out.

What to do if the printer won’t pick up paper

It is convenient to have printing equipment at home. But sometimes various troubles happen to her, due to which the device ceases to perform its functions. One of the most common problems is that the printer does not pick up paper. What to do in this case and how to find out what the problem is without contacting the service center?

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Roller contamination

Office equipment is a delicate thing, it is sensitive to various contaminants: dust, toner and ink deposits, etc. It is quite possible that this is why the printer does not pick up the paper. Xerox, HP and other manufacturers warn that customer self-repair will void your warranty. If its deadline has passed, and the design of the printer allows you to get to the rollers, then you can clean them yourself. If not, then it is better to take the device to a specialized service center.

The cleaning procedure is simple. You will need a soft rag and cleaning fluid. The latter is sometimes replaced with gasoline for lighters. It is advisable to take a light rag, so it will be easier to control the cleaning process. It should not leave behind a lint, otherwise the whole procedure will lose its meaning. The cloth is moistened with liquid and the rollers are wiped until the last traces of dirt, dust, color scheme disappear. Rags can also be replaced with special wipes. They do not leave lint and remove dirt well.

Loss of elasticity

The printer will not pick up paper if the rollers are not soft enough. They are made of rubber, and it is no secret that over time it becomes tough. In this case, you need to act similarly to the previous point, only instead of a cleaning liquid, you need to use a regenerating liquid. For a while, this will bring the printer back to life, but sooner or later you will still have to change the rollers. By the way, there are tools that combine two functions: cleaning and restoring.

Functional check

If the Epson printer does not pick up the paper (as well as the device of any other company), then first of all you need to find out whether the rollers responsible for this action rotate. It is possible that the problem lies precisely in this. To check it is enough to send any document for printing and listen to the sounds that the device emits. After the rumble of the carriage moving the cartridge, the roar of the rotating axis should be heard.

You can also see that the platform starts to “feed” sheets. If this happens, everything is fine, there was no software failure, the mechanical parts are intact, the contacts are working. If not, then all further actions are likely to be meaningless. Regardless of why the printer does not pick up paper, Samsung, Canon and other manufacturers advise you to contact a service center, since with many modern models you can only remove foreign objects on your own.

Trash inside

One of the most common reasons for refusal to work is getting into the receiving tray of various small and not so objects. This reason why the printer does not pick up paper is specific to top-loading devices. Stationery is especially common near the rollers. Not only a pen or lipstick, but even a small object like a paper clip or staple left on the sheet can prevent the paper from grasping. Therefore, you need to carefully examine the feed tray. It is likely that the cause of the malfunction is hidden there.

If a foreign body is found, then you need to try to remove it. There are two options. The first. with the help of long tweezers, gently picking up the edge. The second is to turn the technique over and shake it gently. Only this should be done carefully and not for long, since the object may fall even further or the printer will not withstand such treatment.

Roller wear

Perhaps this is the most difficult case, since there is only one 100% effective remedy. replacing aged parts. If, for this reason, the printer does not pick up the paper, it is better to have the technician repaired right away. However, if for some reason it is not possible to take the device to a service center and wait until it is repaired, you can try to return it to working condition. There are two options:

  • Roller offset. In some devices, only the part that is turned towards the tray works more. The opposite is practically not loaded. As a result, the roller wears out unevenly. Therefore, you can try to turn it over so that the whole and damaged parts are swapped.
  • Increase in diameter. If the roller is evenly worn on all sides, then you will have to remove it from the axis and wrap it with insulating tape or tape. 2-3 turns are enough, no more need, because then the diameter will become too large. After such an impromptu repair, the video must be put back.

Both of these methods are not always possible to apply. And even less often they are effective. In addition, over time, the videos will still have to be changed. The printer may pick up the paper, but every other time or unevenly. And in a few months it will still fail. Therefore, it is better to immediately replace the worn parts.

What to do if the printer won’t pick up paper

The printer will not feed paper. a familiar problem. It is not difficult to eliminate it, you will not need to change the technique in any case, however, you still need to carry out several manipulations.

The paper does not feed in the printer: causes

The main reasons for the printer to stop picking up paper are:

  • Out of paper.
  • Manual feed mode is on.
  • Paper guide is not positioned correctly.
  • Too rough or damp, wrinkled paper.
  • Torn sheet in a clump of paper.
  • Damage to the pick-up roller.
  • The paper has the wrong grain direction.

This may be due to a software failure, in which case the printer does not catch the paper. You can fix the software glitch by simply rebooting the device. To do this, turn on the printer and wait until it boots up, and then disconnect the rear power cord. If the printer is connected to a separate power supply, unplug it as well. If the laser printer does not pick up paper, keep it off for 15 seconds and reconnect. After that, the device should turn on automatically, but if this does not happen, press the power button. Further, you can try to print any document and check the serviceability of the equipment. If the printer still does not print, go to the next step.

The second reason is poor paper quality. To check this, pull out the feed tray and remove all sheets from it. The paper must be at least 80 g / sq. m. remove any wrinkled sheets and fold the paper evenly, to fit perfectly. Flatten the sheets before installing. Load some paper inside, up to 25 sheets, and push the tray in. The sheets of paper should lie free and move vertically.

The third reason why the printer does not cling to the paper is the ingress of foreign objects into the equipment. You need to unplug the machine, then remove the feed tray and remove the paper. For laser printers, you also need to remove the cartridge. Look inside and examine everything carefully for paper debris and small debris. If it is, delete.

If the problem still persists and the laser printer is not catching the paper, the rollers need to be cleaned. They can get dirty during operation and need to be cleaned. To do this, you need water, cotton swabs, and a lint-free cloth. Better to use water from a filter. But you should not use alcohol and other disinfectants, sometimes you can use a weak solution of alcohol.

First, unplug the printer and gently wipe the rollers with a rag if they are within reach. If the rollers are far away, use a cotton swab dipped in water. Make sure that a lot of water does not enter the interior of the device. To clean the roller, loosen its clips. The roller should be removed and gently wiped with a lint-free cloth dampened with clean water or alcohol solution.

If you are handling a laser cartridge, it must be taken out and out of direct sunlight.
What to do if the printer does not pick up paper when printing even after these manipulations?
Sometimes the repeated cleaning of the rollers helps, but only if the cause of the malfunction is mechanical damage to the equipment. Often, a lot of dirt build-up can cause paper to misfeed or stop completely.

Check the manual mode, for this it is necessary:

  • Press the power button.
  • Open the Printers window. It can be found under “Starters and Printers”.
  • Select the item “print parameters”. Select “paper-quality” functions here, do not select “manual setting”.
  • Try to print the file again. If all actions are performed correctly, printing should start automatically after setting the settings.

If the problem is resolved, no further action is required, but if the printer does not print and does not pick up paper, you must continue to look for the cause of the problem.

Change the print driver settings

Try opening any document and sending it to print. Call the print window, then select the required printer, if you have several of them. Click on the “properties” tab.

Select the type and size of paper installed in your device and save the system settings.

If the printer does not feed paper HP does not feed paper, you should contact the service center, as a specialist can solve this problem. Take your time to change the device to a new one, try to repair the old printer.

Eliminating the problem

First you need to reset the settings. To do this, do the following.

  • Disconnect the printer from the computer and electrical outlet. Remove USB cable.
  • Place several A4 sheets in the tray.
  • Connect the device to the network and turn it on. To do this, press the power key and the paper feed key at the same time. If the master page prints, the device is working.

If this does not help, we look for the reason further.

The paper must meet certain requirements. For example, have a density of 80 grams per square meter, smooth edges and a smooth surface. If it is not, it must be replaced. Key signs of paper problems:

Samsung Laser Printer. Fix NO PAPER Error CLP CLX Pickup Jam

  • text and pictures have no clear boundaries;
  • paint smears over the surface of the sheet;
  • text is faded.

You need to choose paper that meets the requirements specified in the MFP passport. However, please note that the specifications for inkjet and laser sheets differ. And make sure that there are no defective pages in the pack that have folds and uneven edges.

If replacing the paper does not help, take a closer look at the pick rollers. With frequent use, they get dirty, then the paper slips.

  • Unplug the MFP.
  • Flip up the top cover. In some models there is easy access to the rollers, in others they can be removed altogether within a couple of seconds, and in others it is impossible to get to them without disassembling the mechanism.
  • Prepare the materials you need. The fabric should not leave lint. If the rollers are deep, use a cotton swab to clean.
  • Dampen a cloth with distilled water. Do not use alcohol and solvent.
  • Wipe the rollers until there are no marks on the fabric.
  • Assemble the device and check its functionality.

If this does not help, then the rollers are worn out. Ideally, they should be replaced by yourself or at a service center. But you can do it differently.

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For restoration, the surface must be cleaned. Then wrap the roller with 1-3 layers of electrical tape. No more needed, as their diameter will become too bulky. Such a measure will allow the rollers to work for some time before being replaced. If there is no tape, the rollers can be swapped. The fact is that they wear out from the inside, while the outside remains unchanged. If the printer does not work, check the paper sensor. If the MFP is used for a long time and actively, paint gets on the sensor. It must be removed with clean water.

Sometimes foreign objects get into the mechanism: paper clips, scraps of paper and cloth. They need to be removed. If the foreign object is shallow, try using tweezers. When the object is jammed far away, take a sheet of A4 thick cardboard and push the jammed object. As a last resort, you need to disassemble the device.

Sometimes, flip the printer over and shake it

Just do it carefully. If there are no even sounds of work, reinstall the driver

Better to use the bundled software disc.

How to fix the printer yourself, see below.

Software glitch

Let’s not forget that a printer is a rather complex technical device with its own control electronics. This means that a failure in the software part may simply occur. So try restarting your printer. Also unplug the device for a while (about 30 seconds). Including a separate power supply unit, if available.

If this does not help, then you can resort to resetting the settings. For this:

  • Turn on the printer. Wait until its preparation for work is completed.
  • Then unplug the power cord. Better to pull it straight out of the connector on the back of the device.
  • If the manufacturer of the printer model is HP, Canon or Brother, then we leave the printer de-energized for 15-20 seconds. Otherwise, you will not be able to reset the settings.
  • Next, we connect the power cable. In theory, the device should turn on automatically. If not, then press the corresponding button.
  • Trying to send some text to print. If the paper still does not pick up, then, most likely, the reason for the printer failure is already more serious.

In addition, software errors are often observed in models with two (or more) trays, of which one is inoperative. Here, a simple reset of the settings will not help. In 90% of cases, they are fixed by reinstalling or updating drivers. Then the paper is picked up from both the upper and lower trays.

Checking the paper

Examine the specifications for your product, paying attention to the acceptable paper weight. Before printing, it is worth carefully flattening the sheets and checking for bent corners.

Also ensure that the sheets are aligned with the edges of the paper feed tray.

Possible causes and their elimination

Canon printer does not pick up paper for a number of reasons, which can be several.

If you cannot remove it in this way, you can lightly shake the device so that the object falls out.

Canon laser printers are a little more complicated. Here you will have to remove the cartridge from the device, then carefully examine everything inside. there may be a piece of paper stuck in the process of previous work. By the way, the cartridge may also contain debris that interferes with the normal operation of the device, so it also needs to be inspected.

Paper. Poor paper quality or weight can also cause the equipment to malfunction. Make sure to load 70-80 g / m2 plain paper in the printer.

You may be trying to print photographs on photo paper. There is a moment for Honor that the printer may not be suitable for printing on such material. In this case, you should make sure of its purpose. Information about this can be found in the equipment passport.

It is worth paying attention to the condition of the sheets in the tray. They may be dented, damaged, or have torn areas

Also, the printer may refuse to print due to the fact that the stack of papers is not laid flat on the inside. In addition, it should be noted that some users like to use drafts due to the saving of paper, which can be damaged.

To do this, take a small number of sheets (about 20 pieces) and carefully put them in the tray. After that, using a special guide, you need to align the stack. If the printing device still does not accept material, then the following possible problem needs to be investigated.

Failure in the program. Since the equipment has its own electronics, do not forget that it may become unresponsive when trying to start. In this case, you need to restart the printer. In this case, it is better to turn off the equipment from the network for a while (30 seconds) together with an additional unit, if available.

If this method did not lead to positive results, then you can try to reset the settings.

In a Canon printer, this can be done as follows:

  • first of all, you need to turn on the printer and wait for the moment when the device completes preparation for work;
  • unplug the power cord. this can be done from the back of the printer;
  • leave the device in this state for 15-20 seconds, otherwise the reset will not occur;
  • connect the power cable. after that the printer should automatically turn on;
  • if this did not happen, then you need to click on the appropriate button;
  • the final step is to send the document to print.

It’s worth noting that software bugs are more common on devices with multiple trays, one of which stops working. In this case, the problem will be solved by reinstalling or updating the drivers.

Rollers. These parts of the printer are often simply contaminated due to the accumulation of dirt and dust from paper or ink, which leads to a problem of failure, so they should be cleaned.

Some consumables are needed:

  • tupffers or ordinary cotton swabs;
  • smooth fabric;
  • filtered water.

When cleaning rotating elements, do not use aggressive substances and alcohol additives. You can take a special liquid designed for cleaning rubber components.

  • disconnect the printer from the power supply;
  • moisten a rag with liquid;
  • clean the rollers;
  • if the rollers are deep in the equipment, you can use tupffers.

Feed unit. In this case, the strip on the metal element comes off, or a gap appears in the roller sleeve. And the tray fasteners may also wear out.

In this case, the expert advice presented below will help.

Checking and Cleaning the Pick-up Rollers

Why won’t the product take paper from the tray? Frequent wear and contamination of rubber gripper rollers. A crash occurs and the HP product does not pick up paper.

You need to clean the rollers as follows:

  • Disconnect the printing device from the power supply.
  • Flip the printer cover to open access to the rollers, wipe the rollers with a piece of soft cloth soaked in filtered water, if it is problematic to get to the rollers. cleaning the rollers should be done with cotton swabs.
  • Replace all parts, close the cover and connect the printer to power.
  • Try to print a test pattern.

Is the HP printer still not picking up paper? The cleaning procedure can be repeated.

If the repeated procedure has not yielded results, a product that increases the elasticity of the roller surface can help. It lasts for a while and the problem can be fixed before the printer is returned for repair. The whole process looks like a regular cleaning, but using a special composition.

For faster cleaning of the rollers, it is advised to use a 2-in-1 product that combines the functions of both cleaning and restoring.

The most common problem is wear on the paper feed rollers. The solution to the problem for a long period will be to replace them in the service.

You can independently extend the life of the rollers in two ways:

  • Install the rollers on the other side, so that their less worn areas. fit into the place of more worn ones;
  • Remove the rollers and wrap them with insulating tape or tape;

HP printer won’t pick up paper? The problem of wear arises due to the uneven distribution of the load on the parts of the device during operation. For this reason, parts facing the tray fail faster.

The reverse side of these parts retains a better look. To align the roller circumference and increase the diameter, it is enough to wrap it with tape 2-3 times and install it in place.

The indicated methods will make it possible to use the device for some time, but remember that later you should replace the rollers at the service center.

Removing foreign objects

You should not exclude the possibility of falling into the paper tray of any foreign object. If, when trying to print, the printer does not pull on the paper and at the same time crackles, you need to visually inspect the loading tray. If there really is some foreign object in the tray, such as a paper clip or sticker, you can try to remove it yourself. To do this, you need to arm yourself with tweezers. If you still cannot remove the obstruction, you can unplug the printer, tilt the tray down and shake it gently. After such actions, a foreign body can fly out on its own.

You will need to remove the ink cartridge to remove the foreign object from the laser printer. It should be carefully inspected for any small pieces of paper jammed. If necessary, remove them and put the cartridge back.

Cleaning the rollers

If the pick rollers are dirty (this can even be seen visually), they need to be cleaned. To do this, you need to prepare:

  • cotton buds;
  • a small piece of soft, lint-free material;
  • distilled water.

But if possible, you can clean the rollers with the Kopikliner liquid, intended for cleaning rubber surfaces.

The procedure must be performed in a certain way.

  • Disconnect the printer from power. In no case should the procedure be carried out on the included equipment.
  • The prepared piece of cloth should be moistened in purified water or “Kopikliner”.
  • The surface of the rollers must be wiped until black ink marks stop appearing on the fabric.
  • In hard-to-reach places, cleaning is best done with cotton swabs.

If the rollers have been cleaned well and the printer still cannot pick up the paper, you should check them to make sure they are working properly. The fact is that the rollers tend to wear out during operation. Of course, it is much easier to replace them with new ones. But if this is not possible, then you can try to establish the operation of the device by restoring the old.

  • You need to move the roller a little by turning it around its axis. As a result, the worn part should be swapped with the one that is in good condition.
  • Alternatively, you can remove the roller and wrap it with a small piece of electrical tape. In this case, the diameter should increase by no more than 1 mm.
  • Install the roller back.

This thickening can extend the life of the roller.

Some models have a feature called manual paper loading. The printer may not pick up sheets just because it has been activated. Often this can happen with new printers, when manual loading was initially selected when installing the drivers.

NNCXV.INFO 2021