Using a different WI-FI connection method
If you established the connection by manually entering the password from the wireless network, try connecting via WPS. WI-FI Protected Setup technology allows you to activate the fast connection mode in the TV settings. After that, a similar mode must be activated on the router. This is done through the control panel or a dedicated button on the back of the case.
To access the router’s web interface, turn the device over and find the login sticker. It is usually located on the bottom side and indicates the standard IP address, username and password. Enter the IP in any browser and enter the account information available on the sticker. Then go to the “WPS” section and activate this function. Fast connection will be available within 1-2 minutes.
In the case when the WPS protocol was used initially, but at the moment the connection cannot be established, enter the information manually. When connecting to a hidden network, you will need to specify not only the access key, but also the WI-FI name (SSID). TVs with earlier firmware versions do not always support Hidden Network Search. Therefore, before updating the software, it is recommended to remove the hiding of the network name in the router settings.
Replacing the WI-FI adapter with an external one
This method will not correct the problem with the internal radio. But if it is because of them that errors occur when connecting, use an external device. The form factor of such a WI-FI adapter resembles an ordinary USB flash drive. Like most other devices, it works when connected to a TV via USB.
On sale there is another type of adapters for receiving WI-FI. They have an external multi-directional antenna that provides better signal reception from the router. It is recommended to connect such modules via a USB extension cable, placing them at some distance from the TV. Thanks to this connection, interference from a working Smart TV will be minimized, and the data exchange speed will increase.
Sony TV | Connected, no internet | SOLVED | YouTube isn’t working on SMART TV. Wi-Fi set up.
Important advice! Before purchasing an external adapter for connecting to a wireless network, check the list of supported devices in the instructions. This information can also be found on the manufacturer’s website or in technical support.
Updating the TV’s firmware
Smart TV firmware needs to be updated in a timely manner. Errors can accumulate in the process of work, as a result of which difficulties arise when connecting to the Internet via WI-FI. Depending on the TV model, the update can be done in several ways:
- Through a wireless network;
- Using the cable Internet;
- Via an external USB storage device (USB flash drive or hard drive).
If WI-FI does not work on Smart TV, use the second or third option to download the new software version. Detailed instructions for updating the software are usually posted on the website of the company that released the TV. Possible names of the required section: “Help”, “Support” or “Help Center”.
While the utility is running, it is important not to disconnect or de-energize the device. Any interruption may affect the further functionality of the Smart TV. Do not use third-party firmware to avoid loss of warranty service.
Finding problems with a WI-FI router
If you are having difficulty connecting to a wireless network, the router settings may be incorrect. To change them, go to the control panel. Click the DHCP tab and make sure the DHCP server is enabled and working properly. Disabling it will not automatically assign a local IP address to the TV and other network devices. Normal routing and internet access will not be possible.
Check the “Security” tab in the router settings. If client MAC filtering is enabled, disable it. On routers ASUS, TP-Link, D-Link, Huawei and some other manufacturers, the MAC address of any device can be whitelisted. In the future, the connections of devices from this list will not be blocked, so the normal operation of WI-FI on the TV will be restored.
The MAC address of Smart TV is specified in the settings. The exact path differs depending on the brand, on most TVs of popular manufacturers, the necessary information is in the menu:
- Samsung: “Support. Contact Samsung. Arrow to down. Wireless MAC “.
- LG: “Setting. Support. Product Information “.
- Philips: “Installation. Manual network configuration. View network settings. Start”.
Important! After adding MAC address of Smart TV to the “white list” or changing other parameters of the router, restart it. To do this, use the menu item “System” or “System Tools”. You can also use the power button on the case or temporarily disconnect the device from the outlet.
Reboot TV and router
The first steps that need to be taken if WI-FI does not work on the TV is to reboot the Smart TV and the router. The malfunction can be programmatic in nature and can be easily corrected by reinitializing the device drivers. To restart the TV, turn it off and on again. Some experts also recommend removing the plug from the electrical outlet and then plugging it back in. This advice makes sense for those TVs that remain connected to the local network even after the screen is turned off.
During the reboot of the router, you must wait 10-20 seconds between turning off and on. During this time, the previous Internet session will be closed on the provider’s side. Therefore, the connection will be made anew, with the settings reset to zero. When Smart TV and router turn on again, try to connect WI-FI.
Why Samsung TV can’t see Wi-Fi?
However, it is not the perfection of network equipment, incorrect setup or raw firmware that can be the reason why Samsung TV does not connect to the Internet. … First of all, try to unplug the power plug for 10 minutes to completely de-energize the TV (and then turn it on). May 10, 2015.
Why Sony TV can’t see Wi-Fi?
If your Sony TV does not connect to the WI-FI network, you need to check the network status of the unit to make sure the IP address is correct. On the supplied remote control, press the HOME or MENU button. Select Settings. In the “Settings” category, select “Network”.
How to check Wi-Fi on TV?
The bottom line is to go to the TV settings, and in the “Network” section (usually it is called that), see if there are Wi-Fi (wireless network) settings there. If so, then most likely there is built-in support and you can connect your TV to your home wireless network.
Why TV box does not see Wi-Fi?
If the router we need is not in the list, you need to restart it. Just unplug the device and turn it back on (or use the dedicated button). We do not use Hard Reset, otherwise all settings will be reset. Also restart the box itself.
How to find out the password from WI-FI on a Samsung TV?
Also go to settings, then “Network” and “Network settings”. Select the type “Wireless”. Then the device will start looking for connections. Click “Select network SSID”, enter the password and click “Finish”.
If a Samsung TV does not connect to the Internet, then this option can help. If Samsung‘s servers are overloaded, the network connection is lost. You can fix the problem if you specify your DNS servers in the appropriate settings (try 220.127.116.11 or 18.104.22.168). This will help you connect to WI-FI directly, bypassing the manufacturer’s options.
Sony TV won’t Connect to Wifi Fix it Now
To find out the addresses of DNS servers, contact your provider.
Resetting network settings on the TV
To reset the system settings on Smart TV, follow the following step-by-step instructions:
- Turn off the TV.
- Open the system settings menu. To do this, you need to press a combination of buttons on the remote control in the following sequence: Info, Menu, Mute, Power.
- TV service menu will open.
- Go to the “Option” tab and press “Enter”.
- Use the “Factory Reset” function.
- To close the service menu, just turn off the TV.
- Start the TV and check if it picks up the wireless internet connection.
What if the settings are reset, but the TV still does not see the network? To solve this problem, you need to perform additional steps:
- manually change the DNS values. The following parameters must be set: 8,8,4,4 or 8,8,8,8. First go to the router settings to deactivate the DHCP option;
- Use the RF Mute Time menu to select the automatic channel advance menu. The default is 600 ms, change this value to 100 ms.
Check if the TV is now looking for wireless networks.
Manual data entry
If Smart TV does not connect to WI-FI, you can try to enter data for connection manually. What do we have to do:
- We need to get to the Smart TV menu;
- Now our goal is the parameters of the WI-FI connection;
- Select the manual mode for entering settings;
- in the column “IP-address” enter the corresponding values;
- in the column “Subnet mask” designate which part of the corresponding address will be used for users of the home network;
- in the “Gateway” column indicate the address of the router.
Built-in Wi-Fi module does not work
Another common problem that can be encountered with various manufacturers of television equipment is the failure of the built-in Wi-Fi module to receive a signal. To find out the reason why the module does not see the network, you need to check all the points below:
- Go to network settings and check if “Wireless connection” is enabled.
- Go to the screen menu and select “Support”, then “Contact TV”. If there are zeros or dashes where the addresses should be, this indicates an inoperative module. If it works then reset the settings.
- Turn on TV device.
- Press the INFO button, then the Menu button, then Power.
- You will get access to the service menu.
- Go to Option and press Enter.
- Go to the Factory Reset section.
- Close all menu items and turn off TV.
- Turn on the TV device and make settings.
If these actions did not bring the desired result, then you need to do the following:
- Disable DHCP option on router. Manually change the DNS server value.
- Press the following buttons in sequence: Control, Sub Option, Mute Time and set the time to another channel 100 ms (in automatic mode, 600 ms is set).
The router is configured incorrectly
In some situations, the TV does not connect to the Internet via Wi-Fi due to incorrect router parameters. To configure your device, open the control panel. To do this, you need to enter the appropriate combination of numbers in the address bar of the browser. For details on how to open the main menu of the router, see the user manual.
To change the settings of the TP-Link router, go to the “DHCP” section. Check if the DHCP server is actually activated and functioning correctly. If you disable this option earlier, then the TV and other devices connected to the home network will not be automatically assigned an IP address. It is impossible to achieve good routing without automatic IP configuration.
Go to the “Security” section in the router settings. Disable client MAC filtering if this feature was enabled by default. On ASUS, D-Link, TP-Link, Huawei routers and devices from many other manufacturers, you can whitelist the device’s MAC address. What does it do? In the future, devices added to this list will not be blocked. Therefore, communication through the router will be correct.
How do I find the MAC address of my TV? All necessary information is displayed in the settings. The exact path varies depending on the vehicle manufacturer. Let’s consider some of the most popular options:
- Samsung: Go to Settings, then to the Support section and select Contact Samsung. Click on the down arrow and then select “Wireless MAC Address”.
- LG: Open the settings and go to the “Support” section. Click the Product Information tab. This is where the MAC address will be indicated.
- Philips: Go to settings and select “Install”. Then you need to select “Configure the network manually”. You need the command “View network settings”.
If you change the network settings of your router or add the TV’s MAC address to the whitelist, reboot the router for the changes to take effect. Reboot is carried out from the “System” tab. Alternatively, press and hold the power button of the router.
If you tried to connect the TV to your home wireless network by entering the password manually, then it also makes sense to try another method of setting up an Internet connection. WPS. Wi-Fi Protected Setup technology. allows you to quickly set up the Internet on your TV. However, this mode must also be enabled on the router. This can be done through system settings or by clicking on the appropriate button. It is located on the body of the router.
To access the web-based interface of the router, find the sticker with the corresponding information, turn the router over. Enter the IP address in the address bar, and then log in to the control panel by entering your username and password. Click the “WPS” tab to activate this mode. Quickly connect to your home network in just a few minutes.
What if the WPS mode worked correctly before, but later the TV stopped connecting to the home network? Enter all the required information manually. To connect to a hidden point, you need to enter not only the security password, but also the network name. SSID. TVs with older versions of the operating system do not always support the search for hidden wireless networks. Therefore, before updating the software, remove the hidden network names in the router settings.
Router location problem
Disruptions in connecting to a Wi-Fi router can occur due to a weak signal. If possible, move the router as close to the TV as possible. In order for the router to see TV, you need to remove all obstacles that attenuate the signals: large indoor plants, furniture, household appliances. What if the TV and router are in different rooms? The walls also block radio waves. Therefore, it is advisable to arrange the equipment in one room.
To improve the signal quality and speed of the Internet connection, you need to place the router on a hill. For example, you can place the hotspot on a large cabinet or hang it over a door. If it is not possible to change the location of the router, an additional antenna is connected to it to increase the power. As a result, the signal quality will increase markedly. The signal quality directly depends on the RF gain of the antenna.
Sometimes the TV does not see the router due to the fact that interference is created by other household appliances: a refrigerator, a microwave oven. This point is also worth taking into account. Place the equipment so that it does not interrupt the Internet connection.
Troubleshooting DNS Server Errors
This method is especially relevant for Samsung TVs. Accessing the Internet and multimedia content through the Smart Hub becomes difficult when Samsung’s servers are overloaded. When specifying your DNS server addresses, the connection to Internet resources will be made directly, without using the manufacturer’s infrastructure.
DNS server addresses are specified in the provider’s support. You can also use the free public DNS. This service is provided by Google, Yandex, OpenDNS. For example, to use Google’s address servers, it is enough to enter the IP of the main server: 22.214.171.124 and the additional one: 126.96.36.199. If there is no text field for entering an alternative server, enter only the first address in the DNS settings.