The connected device does not work iPhone

Table of Contents

How to Fix “Device Unreachable” When Copying from iPhone

Hello everyone! Let’s not get overwhelmed and get down to business right away. So, today I urgently needed to transfer a lot of videos and photos from iPhone to computer. It would seem, what could be the problem? I take an iPhone (computer, wire), with a refined movement I combine all this stuff, on the phone I confidently press “Allow the device to access photos and videos”, select the necessary files, copy them to the folder I need and

This is where such troubles begin, for which life has not yet prepared me. In short, this is what happens. everything hangs tightly, files are not copied, and the best (as Microsoft tells us) Windows 10 operating system shows a “red cross” and a “wonderful” error “The device is unreachable”.

I, just in case, even took a screenshot.

I think, okay, maybe Windows 10 is “buggy”. I’ll deal with the computer later. In the meantime, I’ll take out a laptop with the good old “seven” and put the pictures there. no, but the solution to the problem.

I connect my iPhone to my Windows 7 laptop, start copying files and of course! History repeats itself! However, the error text has changed a little and now Windows reports that “The device attached to the system is not working.” But the meaning, as you understand, does not change much from this.

Time goes by, but photos and videos need to be thrown off.

  • I take another wire. everything is the same.
  • I transfer files via AirDrop to iPad and try to copy photos and videos through it. But with the iPad, everything is the same. either “The device is unreachable” (Win 10), or “The device connected to the system does not work” (Win 7).
  • I delete the normal iTunes (the one with the App Store and other “chips”) and put “normal”. there is no result.

And here I have a strong, as modern teenagers say, “burned out”.

There is one article for the entire Internet (only written in different words on different sites). In which it is assumed that everything is to blame:

  • “Curve” version of iOS (!).
  • Windows and iOS version compatibility (!!).
  • Wrong selection of data transfer function (.).

It’s a fiasco, bro! © Young man with a dog.

I must say right away that none of the above, of course, is the cause of the “Device unreachable” error.

The whole hitch is in the new file format that Apple introduced with iOS 11 and which, accordingly, smoothly flowed into the next firmware versions.

So, we are interested in two options on the iPhone or iPad:

  • Settings. Photos. Transfer to PC and Mac. The default is “Automatic”.
  • Settings. Camera. Formats. The default is “High Efficiency”.

iPhone (iPad) captures photos and videos in the new HEIF / HEVC formats (for high efficiency), and converts them to a compatible format when transferred to a computer. But if the size of the files is large, then at the stage of this conversion there is a slight freeze and, as a result, the error “Device is unreachable”.

  • Change just one setting. Open “Preferences. Photos. Transfer to PC and Mac” and select “Transfer originals”.
  • Perform a forced restart. How to hard reset. instructions for all iPhone models!

Everything. After that, there will be no problems when copying photos and videos from iPhone.

You ask: “What about the second option, the one that is” Camera. Formats “?” Here act as you wish.

  • If you want “standard” JPEG / H.264, then select “Most Compatible”.
  • If you want “newfangled” HEIF / HEVC, then leave “High efficiency”.

I chose “Most Compatible” just in case. Still, not all programs work with HEIF / HEVC formats, so let it be better if my iPhone shoots “the old fashioned way”. It will be calmer 🙂

How to Transfer Videos from iPhone to Windows Computer

If you are looking to download videos from iPhone to your Windows computer, you are in luck. Since video streaming is very easy on Windows computers.

So, in order to throw a video, you first need to connect your iPhone to your computer. To do this, we take a USB. Lightning cable (this cable is also used for charging) and plug it into the iPhone and computer. After the iPhone and computer are connected with a cable, you will hear a distinctive sound indicating that the device is connected, and your iPhone will appear in the “My Computer” window.

Open iPhone in the My Computer window. After that, you will see a disk called “Internal Storage”. It also needs to be opened.

After that, a folder with photos and videos recorded on your iPhone will open in front of you. From this folder, you can upload videos to your computer. To do this, you just need to drag it to your desktop or to another folder.

If there are a lot of photos in the folder, then it can be difficult to find the desired video in this case, right-click on an empty space and select “Group. Type”. Thus, you separate the files of photos and video clips from each other and you can upload exactly what you need to your computer.

Copy errors. In some cases, when copying videos, users receive the error “The device attached to the system is not working” or “The device is not reachable”.

This error occurs due to the fact that the iPhone uses the new HEVC format for recording video and converts files to a compatible format on the fly when transferring files to a computer. If the file size is small, then there are no problems, but when transferring large video clips, the device freezes and Windows gives an error.

To solve this problem, you just need to turn off the video conversion to a compatible format. To do this, go to the iPhone settings, open the “Photos. Transfer to PC and Mac” section and switch to the “Transfer Originals” mode.

Move to IOS not working (SOLUTION)

After this copying should take place without errors. If you can’t open the copied video, then you can convert it already on your computer or install another video player (for example, VLC).

How to Transfer Videos from iPhone to Computer

Not infrequently, after taking a photo or video on a smartphone, it becomes necessary to throw the shot onto a computer. But, this operation often causes difficulties for inexperienced users. In this article, we will tell you how to download a video from an iPhone to a computer with a Windows or Mac OS X operating system.

How to Transfer Videos from iPhone to Mac OS X

If you are an Apple computer with Mac OS X operating system, then the procedure for transferring video files will be a little more complicated. Here, in order to capture a video from iPhone to your computer, you need to use the “Image Capture” program. Typically, this program opens itself after you connect your iPhone to your computer.

If it does not open, then you can open it manually. To do this, go to the built-in Spotlight search (the search icon in the upper right corner of the desktop) and enter the search term “Image Capture”. After that, the system will prompt you to open this program.

So, you’ve opened the Image Capture program. Now you can start uploading video clips from iPhone to your computer. First you need to pay attention to the left side of the window of this program. There will be a list of mobile devices connected to the computer. In this list, you need to select the iPhone from which you want to transfer the video to your computer.

The next step is to select a folder or program where you want to upload your videos. To do this, open the drop-down menu at the bottom of the program window and select one of the appropriate options. For example, you can drop a video from iPhone to the Pictures folder, or just to the desktop.

After that, you can skip the video. If you want to throw off all the videos and photos at once, then just click on the “Import all” button.

In order to drop only individual videos, select them with the mouse and click on the “Import” button. Also, you can simply drag the selected video files from the “Image Capture” program to any suitable folder.

“The device connected to the system does not work”. how to fix?

Sometimes, on Windows computers, the error “The device connected to the system does not work” occurs when connecting devices with iOS and iPadOS. This happens when Windows cannot connect to your iPhone or iPad, and there can be many reasons.

If you encounter such an error, don’t be discouraged. You don’t have to reinstall Windows. Below we will tell you about several ways to solve the problem.

Note that this error only occurs on Windows computers, not on Macs.

Reset geotuning

When you connect your iPhone or iPad to your computer for the first time, a notification appears on your device asking you to “trust this computer.” If you accidentally decline the request, you will not be able to transfer photos from your device to your computer. To receive this notification again, you can reset your geolocation settings. To do this, go to Settings General Reset Reset Geotuning. After that, reconnect the device to the computer.

Use a different USB / Lightning or USB Type-C cable

Over time, Apple cables wear out, sometimes they even stop charging the device. Because of this, errors may occur when connecting to a computer. Try using a different cable to see if there is a problem.

READ  Find my Samsung mobile device

How to fix the error “The device connected to the system does not work

There are five ways to fix the error that occurs, and below we will look at each of them.

Transfer originals of photos

Starting with iOS 11, HEIF became the standard format for images on iPhones and iPads. However, when transferred to a computer, the photos are converted to JPEG format. You can fix the problem by eliminating the conversion. To do this, go to Photo Settings Transfer Originals.

Roll back Windows to an early restore point

Click on “WinR”, type rstrui there and press Enter. Select a stable point of an early date, and roll back the system to it.

The device connected to the system does not work how to fix?

When connecting a device to a PC via the USB connector (or when accessing a file), the user may encounter the message “The device connected to the system does not work”. This usually indicates problems in the operation of the USB cable, as well as a number of existing problems with the software filling of the PC. Below I will analyze the essence of this problem, and also explain how to fix the “attached device does not work” error on your computer.

Reconnect your device

This error often occurs due to incorrect connection of the USB drive and the user’s PC. Try to reconnect your device to the computer, making sure that the plug is firmly connected to the connector.

Also recommend trying another USB cable.

Reboot your PC

In many cases, a simple reboot of the system helped to get rid of the error “The device attached to the system is not working”. Reboot your PC and see if the issue in question persists.

Install or update device drivers

The error in question can occur in a situation when the drivers for the device are outdated or work incorrectly. Update the drivers by downloading their latest versions from the device developer’s site, or use the functionality of specialized programs of the “Driver Pack Solution” level.

I recommend that you pay special attention to USB device drivers in Device Manager, as they often cause the problem in question.

Check your PC for malware

In some cases, the presence of viruses, adware or spyware on a PC can cause the dysfunction discussed in this article to appear. Ask for help from proven antivirus tools of the Doctor Web Curet level (https://free.drweb.ru/cureit/) to get rid of malware.

Restore the functionality of system files

In some cases, corrupted system files can cause a device connected to the system to fail. To solve this problem, we need to run the command line from the admin.

  • Click on the “Start” button, type cmd in the search bar, but do not press Enter.
  • Hover the mouse cursor over the same type of result found at the top.
  • Right-click, and select there run as admin.

Run as administrator

In the line that opens, type sequentially, not forgetting to press enter:

After completing the verification procedure, type in the same place:

When finished, reboot your PC, this may help resolve the “attached device is not working” error.

Format your USB device

You may experience dysfunction of the attached device due to incorrect formatting. It is necessary to format the device to normalize its operation, for which do the following:

  • Copy important files from this device to other media (make a backup);
  • Open Explorer on your computer (or just click on WinE);
  • Hover the mouse cursor over our USB flash drive, right-click, select “Format”;
  • Select your formatting preferences and then click on “Get Started”.

The device connected to the system does not work: causes and solutions

Hey! The topic of the day is the error “The device connected to the system is not working.” When she appears:

  • Connecting to a computer via USB of a smartphone, storage device, any other external device;
  • Transfer files to PC via USB cable;
  • An attempt to open or move, copy a file;
  • Launching a Wi-Fi hotspot in Windows (in this case, the error may be indicated as “Failed to start hosted network”).
  • The connected gadget is defective;
  • The USB cable is damaged;
  • Curved or uninstalled drivers for the connected device;
  • PC viruses;
  • Damaged files;
  • Absence or incorrect operation of the Wi-Fi adapter.

Let’s figure out how you can solve the problem.

Error while connecting via USB

Let’s start with when the error “The device attached to the system does not work” appears if the connected device or PC does not work correctly.

  • Scan your PC or laptop with antivirus software, clean your car of debris.
  • Update the drivers for the USB adapter. This can be done through Device Manager under USB Controllers. Select the one you need, right-click on it and in the drop-down menu click “Update driver”.
  • Install / check drivers for the connected device. It is better to download firmware from the official website.
  • Restart PC and connected gadget after installing / updating drivers.
  • If an error appears when trying to transfer / copy files, they need to be restored. Running the command line as administrator will help us with this. There you need to write the following commands in turn (after each, do not forget to press “Enter”):
  • sfc
  • scannow
  • dism
  • online
  • cleanup-image
  • restorehealth.
  • An extreme option is to roll back the OS to the previous version when the error did not appear. This can be done through the “System Restore” utility, which is launched by the rstrui command (you need to write in the “Run” window and click OK).

If after that the error has not been eliminated, we proceed to another stage: we check the USB operation. What could be here:

  • Damaged cord;
  • USB port does not work.

In the first case, buying a new cable will help. In the second, I will advise you to use a different port for connection. If the other connector does not work, then the board is damaged and you will have to carry the PC for repair.

If the error appears intermittently when the laptop enters sleep mode, you can do the following:

  • Find the required USB device in the “Device Manager”;
  • Right click and select “Properties”;
  • Select the “Power Management” tab;
  • Uncheck the box next to “Allow this device to be turned off to save energy”.

Reboot the PC. Now the temporary connection problem should be gone.

Wi-Fi sharing error

See the description of the section in video format here:

What should I do if the message: “The device attached to the system is not working” (or “Failed to start the hosted network”) appeared when trying to create a Wi-Fi hotspot on Windows 7/10? Simple tips first:

  • Check if the PC has a wireless adapter and if the drivers are installed / updated;
  • Make sure the adapter is turned on;
  • If you are distributing Wi-Fi via a text-based interface (command line), run it with administrator rights;
  • On the top ten, use the Mobile Hotspot feature.

The easiest way to enable the Wi-Fi adapter and update wireless device drivers is through the “Device Manager” in the “Network adapters” section.

If these points are in order, here are some more options for fixing the error “The device attached to the system does not work” on the “seven” (for Windows 10 is also relevant):

  • We check the virtual adapter. We go to the “Device Manager”, select the “View” tab from above and put a check mark next to “Show hidden devices”. We are looking for those whose names contain the words “Virtual Adapter”, and turn them on (click on each RMB and select “Activate”).
  • We check if our adapter can work as an access point at all. Open the Run window (Win R) and write cmd. A text interface will open, where we type the netshwlanshowdrivers command. Opposite the line “Support for hosted network” should be “Yes”.
  • Try disabling and re-enabling the Wi-Fi adapter.
  • If you have a laptop, it is possible that the adapter is enabled by hotkeys (Fn is one of the function keys of the F1-F12 row).
  • Try to enable the access point with the netshwlanstarthostednetwork command. To do this, open an elevated command prompt and enter the command.

I would like to add on the point where we checked the support of the hosted network. I have Windows 10 and the value is “No”. I turned on the distribution of Wi-Fi through the “Mobile Hotspot” and everything worked for me. I found information that almost everyone on the “top ten” is “No” at the line “Hosted network support”. So keep in mind!

This concludes. Please write if the article helped to solve the problem. We are always glad to receive feedback from our readers.!

The device connected to the system does not work. what to do with the error

When connecting the device, a window pops up saying: “The device connected to the system does not work“? There is no need to despair, because you can try to deal with the trouble with your own hands.

What it is?

What device are we talking about? Often, a window pops up when a smartphone (Android, iPhone), USB storage, and even a Wi-Fi modem are connected. The same notification appears when trying to copy files to a PC, where it is additionally indicated. “Error while copying a file or folder” It is extremely rare that it notifies about the disconnection of other hardware, for example, a sound or video card. The crash can appear in all versions of Windows. 7, 8, 10.

Remedies

So, we restore the normal connection. To achieve this goal, follow a few simple steps.

  • At the first stage, we clean the sandals or PC from debris and scan the operating system for malware. Utilities like AdwCleaner, Malwarebytes, CCleaner are great for this, but if you are a guru, you can carry out operations without their help.
  • Step two. update the drivers. The driver for the USB controller requires special attention, but if it did not work out to find updates for it, then you will definitely need to download the update packages for the mat. boards. It is desirable to enable the update for Windows as well. In the top ten, it is advisable to update the firewood manually. In the seven, you can use software such as DriverPack or DriverBooster.

In Windows 10 it is better to update drivers manually

All of the above procedures will help you troubleshoot software-level issues. In other words, if the problem persists, then the following situation takes place:

  • broken / frayed cord connecting the device and PC;
  • damaged USB interface;
  • disconnected or faulty connector / motherboard.

For starters, you should try to get a branded cord for your device in good condition. The wire is most susceptible to wear and tear, especially if it is Chinese underground, so it is worth starting the check with it. You can connect the device with a cable to another computer in order to finally make sure that they are working properly.

Next, we check the connector. To do this, we try to connect the device through a different interface. Please note that it is better to choose the most distant connectors, because 2-3 ports on one side are likely to be damaged at the same time.

connected, device, does, work

In the latter case, when there is damage to the connected USB or the motherboard. In this case, it is better to consult a specialist.

READ  Vin 10 Printer Does Not Print

What to do if a message appears intermittently?

This phenomenon is rare. This may indicate such problems:

  • the connector contact comes off;
  • power plan incorrectly configured.

A specialist can solder a contact, but you can set up a power plan yourself. The malfunction occurs when going into sleep and standby mode. What to do?

  • Open device manager.
  • Find a disconnecting USB controller.
  • Go into it, in the window select the “Power Management” tab.
  • Uncheck the box to enable shutdown to save energy.

Power management of a connected USB device.

There are many situations in which such a message “The device attached to the system does not work” appears. We tried to describe the most common of them, especially since the described solutions may be suitable for the most problematic in this regard Samsung, Xiaomi and iPhone.

“Mistrust” of gadgets to each other

Having connected gadgets for the first time, the system can write the following notifications for the user.

The user must answer in the affirmative, and then click “Continue” in iTunes. If you reject the request, then there is a high probability that there will be difficulties when synchronizing devices.

Note! Apple developers pay great attention to the protection of personal data of users, so the mobile device can only be paired with a trusted PC.

Installing or updating software components of the device

The problem in question is often observed if the software components are not installed on the PC for the correct operation of the connected device, or they are simply outdated. In this case, you need to download and install the drivers or just update the installed.

Note! In the “Device Manager”, you need to pay special attention to the software components of USB devices.

Basic Ways to Solve iPhone Connecting Error to Computer

In the overwhelming majority of cases, this error appears due to improper operation of software components installed on the computer or cable malfunction. To fix the error yourself, experts recommend using one of the described methods.

Errors when connecting iPhone through older versions of iTunes

Experts point out six main reasons why the import of data packets is not possible, and the PC displays errors when connecting.

Connecting gadgets becomes impossible for one of the following reasons.

System malfunctions of a smartphone or computer

There are often cases when the operation of the operating system of a device slows down or freezes. Because of this, errors are inevitable when connecting iPhone to a computer.

In this situation, experts recommend rebooting both devices, and then reconnecting using a cord.

Make sure your PC is free of malware

If the operating system is infected with virus, adware or spyware components, this can cause it to malfunction. To do this, you need to install an antivirus tool and conduct a global scan.

Mechanical damage to the USB cable for iPhone

The connected device to the system does not work on the iPhone

When connecting any device to a PC via a USB cable, the user may encounter an error “The device connected to the system does not work”, iPhone and iPad are no exception. Mostly such an error signals problems in the operation of the cable or software components of the computer.

Restart your computer

Experience has shown that forcing your computer to reboot often helps to get rid of the “Attached Device Not Working” problem. You just need to reboot the PC and try to reconnect the devices.

Solution for “Device Unreachable” error when copying from iPhone

Many Windows users face two errors when copying from iPhone: “The device attached to the system is not working” or “The device is not reachable”.

These system messages appear when trying to copy photos or videos from a smartphone to a computer that are connected via a USB / Lighting cable.

Both errors have the same cause, and their wording depends on the version of the Microsoft operating system. For example, Windows 7 reports that the device is down and Windows 10 considers it unreachable.

This is because Apple has introduced two new file storage formats to iOS:

New formats allow you to reduce file size so that more photos and videos you have captured can fit on iPhone.

However, your PC may not have the codecs to view them. Therefore, when copying HEIF / HEVC files from iPhone to computer via cable, they start converting to compatible formats.

This sometimes leads to a freeze in the copy process and the appearance of a Windows system message that the attached iPhone is not working or unreachable.

The solution to the problem is very simple, here’s what to do:

  • Open iPhone Settings.
  • Scroll to Photos.
  • At the very bottom, find the “Transfer to Mac or PC” section and move the checkmark from “Automatic” to “Transfer originals”.

This will force, when copying photos and videos, to transfer them in the format in which they were shot. There will be no conversion and you will not see any errors again.

To shoot in the old JPEG and H.264 formats, which Windows 7 and 10 perfectly understand, you need to change the iPhone camera settings:

  • Open “Tinctures”.
  • Scroll to Camera and select Formats.
  • Change the high performance to the most compatible.

After that, all photos will be stored in JPEG, and videos in H.264.

Please note that if you select the most compatible mode, 1080p at 240fps and 4K at 60fps will not be available.

Now you can transfer files from iPhone to PC without system error that the device is unreachable when copying.

Causes of the error

  • Folders.
  • Some files (music, video or photo).
  • Documentation.

Many iPhone users say that when transferring data, files with the same name appear on the PC, but only their size and value is zero. But on any online disks or mail, all data is copied without any problems.

One of the main versions, and quite common, is the iOS update.

One solution to this problem, just don’t update iOS. No one guarantees that when the version is updated and brought down to the factory settings, all the components of the mobile device will be “dropped” on the PC without any problems.

Often there are more complex problems that lead to problems:

  • Curve iOS version.
  • Wrong choice of data transfer.
  • Various drivers, including Windows.
  • Broken USB.

How to Fix “Device Unreachable” When Copying from iPhone

Hello everyone! Let’s not get overwhelmed and get down to business right away. So, today I urgently needed to transfer a lot of videos and photos from iPhone to computer. It would seem, what could be the problem? I take an iPhone (computer, wire), with a refined movement I combine all this stuff, on the phone I confidently press “Allow the device to access photos and videos”, select the necessary files, copy them to the folder I need and

This is where such troubles begin, for which life has not yet prepared me. In short, this is what happens. everything hangs tightly, files are not copied, and the best (as Microsoft tells us) Windows 10 operating system shows a “red cross” and a “wonderful” error “The device is unreachable”.

I, just in case, even took a screenshot.

I think, okay, maybe Windows 10 is “buggy”. I’ll deal with the computer later.

In the meantime, I’ll take out a laptop with the good old “seven” and put the pictures there. no, but the solution to the problem.

I connect my iPhone to my Windows 7 laptop, start copying files and of course! History repeats itself! However, the error text is slightly different “The device connected to the system does not work.” But the meaning, as you understand, does not change much from this.

Time goes by, but photos and videos need to be thrown off.

  • I take another wire. everything is the same.
  • I transfer files via AirDrop to iPad and try to copy photos and videos through it. But with the iPad, everything is the same. either “The device is unreachable” (Win 10), or “The device connected to the system does not work” (Win 7).
  • I delete the normal iTunes (the one with the App Store and other “chips”) and put “normal”. there is no result.

And here I have a strong, as modern teenagers say, “burned out”.

There is one article for the entire Internet (only written in different words on different sites). In which it is assumed that everything is to blame:

  • “Curve” version of iOS (!).
  • Windows and iOS version compatibility (!!).
  • Wrong selection of data transfer function (.).

It’s a fiasco, bro! © Young man with a dog.

I must say right away that none of the above, of course, is the cause of the “Device unreachable” error.

The whole hitch is in the new file format that Apple introduced with iOS 11 and which, accordingly, smoothly flowed into the next firmware versions.

So, we are interested in two options on the iPhone or iPad:

  • Settings. Photos. Transfer to PC and Mac. The default is “Automatic”.
  • Settings. Camera. Formats. The default is “High Efficiency”.

iPhone (iPad) captures photos and videos in the new HEIF / HEVC formats (for high efficiency), and converts them to a compatible format when transferred to a computer. But if the size of the files is large, then at the stage of this conversion there is a slight freeze and, as a result, the error “Device is unreachable”.

What need to do? Change just one setting:

FIX: Windows 10 Not Recognizing iPhone/iPad/iPod

  • Open “Preferences. Photos. Transfer to PC and Mac”. Selecting “Transfer Originals”.

Everything. After that, there will be no problems when copying photos and videos from iPhone.

You ask: “What about the second option, the one that is” Camera. Formats “?” Here act as you wish.

  • If you want “standard” JPEG / H.264, then select “Most Compatible”.
  • If you want “newfangled” HEIF / HEVC, then leave “High efficiency”.

I chose “Most Compatible” just in case. Still, not all programs work with HEIF / HEVC formats, so let it be better if my iPhone shoots “the old fashioned way”. It will be calmer 🙂

P.S. Did the instruction help? Do not be too lazy to “scribble” a couple of lines in the commentary and tell your story. Too lazy to write something? Then just like it 🙂 Thank you!

Reinstall iTunes

If this does not help, then the problem may lie in a crash in iTunes. Such failures occur quite rarely, but you should still make sure that iTunes is working properly. The process of uninstalling iTunes is simple, however, you need to remove components in the following order:

  • iTunes
  • Apple Software Update
  • Apple Mobile Device Support
  • Bonjour
  • Apple Application Support (iTunes 9 or later)

After all iTunes components are removed from your computer, you need to restart it and install the latest version of iTunes by downloading it from the official Apple website.

iPhone device unreachable while copying

Suitable for: iPhone X, iPhone 8/8 Plus, iPhone 7/7 Plus, iPhone 6 / 6s. Error 0x80070141 “The device is unreachable” appears when you connect your iPhone to a Windows PC and try to copy files from your phone to your computer. Devices affected by this error are iPhone 8, iPhone 7, iPhone 7 Plus and Windows 10 PCs.

READ  Word Does Not See Windows 10 Printer

Provided the blog post articles not only provide you with free alternative ways to transfer files from iPhone to PC, but also provide a solution to the error on Windows 10. Continue reading for details.

Disconnect other USB devices

If you have a lot of USB devices connected to your computer, you should try to disconnect the ones you don’t need at the moment. After that, try again to connect your iPhone and iPad to your computer. in most cases, the problem will be resolved.

Cause of “Device unreachable” error

By default, new iPhones and iPads shoot photos and videos in HEIC and HEVC formats, respectively, while if you connect your phone to a computer with Windows 10 or 8.1, then with the default iPhone settings when copying these photos and videos, they are automatically converted by the phone itself to supported ones. computer formats. JPG and MP4 H.264.

The process of converting files by the phone during copying in some cases may “not keep up” with the speed of copying itself, as a result, Windows informs us that an error occurred while copying a file or folder and that the device is unreachable.

That is why more often an error occurs when copying large files (or groups of photos and videos at once), but it may not appear when copying photos to a computer one by one. There are two methods to fix this, which are described below.

Device is unreachable when copying photos and videos from iPhone. how to fix

When copying a photo or video via cable from an iPhone and iPad to a Windows 10 or 8.1 computer, you may receive a message that an error occurred while copying a file or folder with the information The device is unreachable. And sometimes some files are copied without problems, while others. with the specified error.

In this short instruction. about the reasons for what is happening and two ways to fix the “Device unreachable” error on iPhone and iPad when copying video files and photos from them to a computer or laptop with Windows. Also useful: Empty DCIM (iPhone Internal Storage) folder on iPhone. why and what to do.

How to Fix “Device Unreachable” Error on iPhone

Given the reasons for the error, there are two options for fixing it:

  • Disable converting photos and videos to iPhone when copying to a computer or laptop with Windows.
  • Slow down copying speed.
connected, device, does, work

The first can be done as follows:

  • Disconnect your phone from your computer.
  • Go to “Settings”. “Photo”.
  • At the bottom of the Photos preferences page, under Transfer to Mac or PC, set Transfer Originals instead of Automatic.
  • Done. You can reconnect your iPhone and copy photos and videos, now without errors.

Please note that this will copy photos and videos to your computer in HEIC and HEVC formats, which may not be supported by your player or photo viewer. There are two solutions. enable photos in JPG on the iPhone so that shooting is immediately carried out in this format, or use special HEIF / HEIC codecs for Windows.

It is also possible to use third-party programs to open such files: Best photo viewers (XnView has a free plug-in for HEIC), VLC Media Player (can play HEVC H.265 videos).

The second method, namely “slowing down the copy speed” involves connecting your iPhone to your computer using a USB 2.0 port instead of 3.0. As a rule, in this case, the copying error “Device unreachable” does not occur, since the phone has time to convert files to the desired format.

Distribution of new, sometimes interesting and useful materials from the remontka.pro website. No ads and free computer help for subscribers from the author. Other subscription methods (VK, Odnoklassniki, Telegram., YouTube, Yandex.Dzen)

Hello! I can’t download photos and videos to my computer anyway, I included the original photo in the iPhone and it’s no use, before the iOS update there was no such problem! And it is very important for me to throw off the photo on a hard disk and print it later

When the original photo was turned on, was the phone itself disconnected from the computer at that time? And what does it write when trying to download? The same error. “device unreachable” or something else?

Thank you so much, Human! I was worried, already tired and mad!

One toggle switch. and life began to play with normal copying!

Dmitry, on the contrary, cannot be thrown from a laptop to an iPhone. install firewood as you wrote in the article?

Ah that’s what. If from a laptop to an iPhone, then I would recommend either sending photos to iCloud from a computer, directly through iCloud.com. Or use cloud services.

Asus ultrabook laptop, went into BIOS, changed USB parameters to auto. After uploading photos and videos, it is still interrupted. (the device connected to the system does not work) Background: before the format of the laptop, I threw pictures from all iPhones, everything was in order. After installing the new Windows 10, I ran into the problem “the folder is empty”, checked all the drivers, I trust the computer, reset the geo settings, set access to the iPhone with a USB screen lock, logged in to iTunes. Now he throws off a few photos and is interrupted, then he does not see again but it is necessary to transfer 20 GB. What to do next?

According to the description, the point is exactly what the article is about. too fast transfer. Further, depending on which model of Asus: 1. Connect the phone to the USB 2.0 connector, not 3.0 (those that are 3 are either blue or marked with two S). 2. On the phone, enable “transmission of originals”. Well, another option is to install an application for cloud storage, where you would be given the right place and put it there, and then download it, although in terms of time and convenience at 20 GB this is not the best option.

Hello Dmitry! Thank you for being in touch! There are 2 USB connectors on the laptop, both are blue. How to manually change 3.0 to 2.0?

Sometimes there is such an option in the BIOS, but if not, then I will not offer simple methods. But: if suddenly you have somewhere lying around some extension cable or USB splitter (by the way, there are still such built-in monitors in the monitors), then you can use it: they are many USB 2.0 and when we connect it to the 3.0 connector, and already in we will connect the cable from the iPhone to it, as a result we will get speeds of 2.0.

Thank you so much!! finally it turned out to throw everything off

Good day! If you make “transfer originals” in the settings, the computer cannot open them. I copy in small portions (15 photos at a time), it still hangs and turns off for 3-4 parties. I connect via USB 2.0 and nothing changes (what else? 13,000 photos are not a joke (it is no longer realistic to navigate these photos

Hello. Third-party photo viewers can open HEIC photos taken by the iPhone (i.e. the very originals). details: https://remontka.pro/open-heic-Windows/

Good afternoon, I get the same error as in the video, (after each sent video) all the settings are turned on as needed. Another iPhone on the right side, from the side of the screen, starts to warm up when connected. When connected to a laptop (Windows 10), the “Photos” application comes out, which indicates that something is wrong with the device, but the explorer is working. The iPhone 7 128 Gb device is completely crammed with photos and videos, and how evil is such a problem, while other iPhones have to drop files through AirDrop and then drop them on the computer. What can you try to do in such a situation?

Good day. Thanks for your information. I solved the problem with downloading thanks to your instructions, But I have the following problem, when I download a video for more than 1 minute to an HP all-in-one, it is very stupid, video and sound are not loaded, and when the video is opened through the Movavi video editor, there is sound but no video. Tell me how to be? But so far I have not tried all the methods. Changing video and photo settings on the iPhone XS Max itself

Movavi may not display video due to lack of codecs. but why the video is stupid. I don’t know. try to play with another player, VLC for example.

Good day! How to do it. so that the iPhone immediately photographed JPG? I checked it, changed it on the phone, did not automatically put it, but the original, now there is no disconnection, but I can not open the photo on the PC, it is very inconvenient. Now we need to look for these special codecs (

Hello. Third-party viewers can open: https://remontka.pro/free-photo-viewers/ On the topic of how to make JPG right away. https://remontka.pro/jpg-photo-iPhone/

It helped, thank you! 10 times already regretted switching to iPhone.

Thank you so much! Just a great gratitude to the author for the work. I could not solve the problem with data transfer for an hour!

Thank you, I was able to copy the files, otherwise not all Live photos were copied before.

Thank you, kind person! I almost lost my mind while trying to copy the video. According to this instruction, everything worked out right away!)))

In addition to the article, not an unimportant point: 1. Allow the use of USB in the security settings: TouchID and password-USB-accessories. 2. To fully verify that everything has entered into force, reboot the phone, and then connect to the PC.

It turned out in the first way, by switching to the option Transfer originals. Before that I suffered for a long time. thank you very much.

In general, my phone as a hard drive is not displayed after these interruptions. What to do?

Many thanks! Not for the first time the site helps out. You are one of the best

Unfortunately, it helps every other time. It is necessary to transfer 160 gigs of photos / videos without using the cloud. And it’s tough for how long. Either the PC does not see the files in the iPhone folder, or an error pops up when copying, copying is obtained only in small portions). On USB 2.0, as a rule, he does not see files at all, and on 3.0 he sometimes sees, but again, you can go crazy. Reinstalling the drivers does not help, rebooting does too. Everything is in originals. What is wrong with these iPhones and why people do not understand such punishment. Such cool photo quality and such confused software

Wow, good afternoon. Indeed, USB 2.0 helped, although I download in small portions (160 gigs heh)

NNCXV.INFO 2021