The printer does not see the cartridge what to do

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Fixing the error with detecting the printer cartridge

printer, does, cartridge

Sometimes users of printing equipment are faced with the fact that the printer stops detecting the ink tank, this is indicated by a notification on the computer or the display of the device itself. Almost always, the cause of this problem is the cartridges themselves, their hardware or system failures. The malfunction is solved in different ways, each of which requires the user to perform certain actions. Let’s take a closer look at the available methods.

Checking contacts

Immediately I would like to draw your attention to the fact that almost always an error occurs after refueling or replacing cartridges. If you purchased new ink tanks, compare their contacts with those located on the device itself, because they must match. This can be done quite simply:

Flip them over and make sure the pins match.

If everything is normal, it is recommended to clean the contacts, because sometimes they oxidize or get dirty after refueling. A regular eraser or alcohol wipe is best for this. Just gently wipe each chip, then slide the ink cartridge back into the MFP or printer until you hear a click.

Electrical elements in the device itself should also be diagnosed. You will get access to them immediately after you take out the cartridge. Make sure there are no foreign objects on them, if necessary, carefully remove dust and other dirt with a clean cloth.

Check how well the block is fixed in the holder. The slightest waste of contacts can cause malfunctions in the printing process. If the cartridges are loose, take a small piece of paper, fold it as many times as necessary, and place it between the holder and the ink tank. This way you securely fix the parts inside the device.

Fixing the error with the detection of the printer cartridge

Some users will immediately try to restart the printer or pull out and reinsert the ink tank. Such actions sometimes help, but in most cases they do not bring any results, therefore, more complex processes related to clearing contacts and correcting system failures should be carried out. Let’s deal with everything in order.

If your printer detects a cartridge, but when you try to print, a notification appears that the ink has run out, skip the first method and go straight to the second.

Zeroing cartridges

Sometimes a notification appears on the computer about the end of ink in a cartridge. In most cases, this problem occurs after replacing or refilling the ink tank, because the device does not calculate the costs by the remaining amount of ink, but by the amount of paper used. To begin with, we are with a notification. Most often, there will be written instructions that you need to follow to continue printing.

If the instructions given by the developers did not help or does not appear, check out the following guide.

    Many MFPs or printers with a built-in display have a dedicated reset button on the cartridges. Hold it down for a few seconds to automatically reset the ink level. Of course, the device must be switched on.

Next, read what appears on the display and follow the instructions.

Carry out this procedure with all the remaining ink tanks in the unit.

In the event that the slam-shut device does not have a reset button, pay attention to the connection board itself. Sometimes there are two small contacts on it, located next to each other.

Take a flathead screwdriver and lock them at the same time to automatically reset the ink level.

The unit can then be carefully inserted back into the printer.

Take a look at the photo below. There you see an example of a board with and without special contacts.

If they are missing from your slam-shut, the reset procedure is quite simple:

    Open the top cover of the printing device to access the ink unit.

Remove the necessary from there in accordance with the manual for your device model. The sequence of actions is often depicted even on the lid itself.

Insert the cartridge back until it clicks.

Confirm the replacement by following the instructions on the display, if any on your product.

Today we examined the main ways to fix the error with the detection of a cartridge in the printer. They are universal and suitable for many models of similar equipment. However, we cannot tell about all the products, so if you still have questions, ask them in the comments, indicating your device model.

Manual addition

What if the laptop does not see the printer even after the steps above? It is worth trying to manually connect the printing device.

Through the “Start” menu, select the “Printers and Scanners” or “Printers and Faxes” section. It has the “Add” button on the right. The search for devices will start, and while it is going on, a shortcut “The printer you need is not in the list” appears at the bottom. You should select it, and then follow all the prompts and recommendations of the system.

Damaged cable

This refers to the physical integrity of all cords, as well as the condition of the laptop or computer inputs and the printer. First, inspect all connection cables for breaks, cuts, kinks, and other damage. The same must be done with all plugs.

It is also important to inspect all inputs, both on the laptop and on the printing device. Especially those that are most often used to connect with other equipment. Now you need to pay attention to the connection itself. Do not allow the cable in the connector to sit loosely or wobble. Also, absolutely avoid pulling the cords.

The laptop does not see the printer

There are few ways to connect a printing device to a laptop. You can use the USB port in the old fashioned way or make a connection via a local network or via Wi-Fi. However, it happens that the printer is not detected. Many factors can lead to this. Let’s consider in a step-by-step sequence of actions that will help to troubleshoot.

The problem that the laptop does not notice the printer boils down to poor connection, improper hardware configuration, printing service, “flying” drivers, difficulties in the operating system, and some other things. The recommendations given in this review are effective in troubleshooting a faulty connection of printers from well-known manufacturers such as Epson, Samsung, HP, Canon, Brother, Xerox, Kyocera, OKI.

Immediately about a slightly outdated USB connection method, which, nevertheless, many continue to actively use. If the laptop does not see the printer via USB, then, most likely, a snag is in the wrong setup process.

But a similar situation can arise, and quite unexpectedly, when the printer communicates with a laptop via Wi-Fi or a local network. This can also be caused by various factors.

Incorrect connection

If Windows does not detect a device for printing, then the very first thing to do is to make sure that the printer is connected properly. This is true, as a rule, if printing is organized on a new computer or a newly purchased printer is connected.

If you select a USB port, first of all, check if it is the right connector. USB can be confused with an Ethernet slot, and it can even harm the printing device. When it comes to connecting to a computer, you should always use the input located on the back of the computer. Avoid front panel connectors as they are not directly connected to the motherboard.

Also check this: if the USB version is 2.0, then the input for it is black. If it’s 3.0. blue. Interface versions must be consistent. It is also highly recommended not to use USB extension cords.

Now about the Wi-Fi connection. Its signal may not be stable. And if too many consumers are connected to the network, which applies primarily to offices, it can disappear altogether. In such cases, the first thing to do is to see if the router is turned on. Then you should check the correctness of the network settings, that is, the name and access code.

Print service not started

Drivers are not the only ones responsible for managing the printer. The Windows operating system has a separate service called Print Manager. At this stage, you need to check the status of this service.

First, as in the previous section, you need to start the contents of the “Control” item. In the area that appears on the right, closer to its lower part, you need to find and click the “Services” section. All services available on the laptop or computer will be displayed. Wait for this to happen, and then select “Print Manager” from their list. We are interested in the item “Properties”:

A status window will appear, in which everything should be correct. Please note that the value of the “Startup type” field should be “Automatic”, and opposite the word “Status” should be: “Running”. If everything is correct, then with the active button “Run” it should be pressed. The print service will restart:

Operating system problems

Other factors can affect the correct operation of the printing technique. These include incorrect settings, malfunctions of any elements of the operating system or even the laptop itself.

Print organization is affected by antivirus, BIOS settings and, of course, the viruses themselves.

Malware affects not only printing, but many processes in the operating system in general. First of all, the disks of a laptop or computer should be checked with an antivirus or a free utility.

It happens that the blocking of signals from the printing device comes precisely from the anti-virus software or the built-in Firewall. Therefore, it is recommended to disable the antivirus for diagnostics. It would be even more correct to adjust its settings by setting exceptions for printing equipment in them.

In addition, the BIOS settings may “fly off”, in which, among other things, the disabling of USB ports is prescribed. This happens after an update or other action by the user. So make sure the USB controller is active.

Driver problem

It may turn out that the whole thing is in the special software, which is responsible for the correct operation of the printer, that is, its drivers have simply “gone off”. This situation is most typical for Windows 7 and 8 operating systems, when the laptop does not see the connected printer.

get to the point “Management”. This can be done by right-clicking on the “Computer” shortcut. It is located in the main Start menu:

in the menu on the left, you must click “Device Manager”:

now you should find the printer by model name and visit “Properties”:

if everything is in order, it will be seen: “The device is working normally”.

If there is a problem, the message will be different. Then you have to install new driver versions.

Installing drivers manually

Another option, sometimes quite effective, is to download the driver program. Manual printer setup using it can help. Printing devices in most cases have conveniently arranged software, where the means of their detection are prescribed. In addition, when purchasing a printer, the kit may include an installation disc. Then there will be no need to download the latest driver from the manufacturer’s website.

It is important here that the old driver files should be deleted immediately before installing new ones in order to avoid software conflicts. To accomplish this, the command line is invoked by typing the Win and R keyboard shortcuts. It says printui / s. After executing the command, in the window, select the required file package in the “Drivers” section and remove it. It happens that before deleting, you need to stop the print service. Enter the command net stop spooler. When all unnecessary is removed, you need to activate the service again with the net start spooler command.

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Checking the print service

All of the above actions are useless if the service responsible for printing is disabled. This often happens when a user, in pursuit of optimizing the operation of the operating system, deactivates services that he does not need. And although each process individually “eats” very few system resources, if you suspend the work of several dozen services, it can slightly unload your computer and especially the processor. This kind of manipulation is very common among owners of weak computers. Therefore, maybe you once disabled unnecessary processes, and then forgot about it. In order to check background applications, you need to go to a special dispatcher.

  • To do this, press the Win R key combination and enter the services.msc command in the window that appears. Confirm your action by pressing the Enter key. The period at the end of the command is not needed.
  • Find “Print Manager” in the list and right-click on it. Select “Properties”.

If it is disabled, then change the startup type to “Automatic”. If an error occurs, then try to run it first and only then change the startup type. In the column “Status” there should be an inscription “Running”.

The laptop does not recognize the printer over Wi-Fi

If you are using a wireless connection, this is most likely a software problem. It is very rare, but it still happens that the integrated Wi-Fi module in the printer itself fails. It is quite difficult to diagnose such a malfunction at home. And you should start checking the module only if other methods did not help.

Installing Drivers

Many devices connected to your computer require drivers to function properly. This is special software that allows the operating system to access the hardware capabilities of the hardware (in this case, the printer). Sometimes it happens that the drivers work correctly, and then as a result of a system failure, they stop functioning. over, Windows may not notify the user of the problem. And in general, she herself may not be aware of what is happening.

Therefore, you should start by installing / reinstalling the drivers. You shouldn’t use different driver packs. It will be much more practical to search for the necessary files on the official website of the device developer. And from time to time you should return to it, because many large companies regularly release updates for their software.

In order to check the status of the current drivers, you need to go to the “Device Manager”. To do this, follow these steps:

  • Right-click on the “My Computer” icon on the desktop and select “Properties”.
  • On the left side of the window that appears, find “Device Manager”.
  • Then find the category “Imaging Devices” and click on it with the left mouse button. The category name may differ slightly (depending on the version of the operating system).

If you see the name of your printer, then it’s safe to say that the problem is not with the cable or the Wi-Fi module. However, if you see a yellow or red exclamation mark next to the device name, then most likely the drivers are not working properly. Alternatively, you can right-click on the printer and select Properties. If in the description you see the inscription “The device is working normally”, then you can proceed to the next way to fix the problem.

If you want to completely verify that the software is not the problem, try completely uninstalling all drivers and reinstalling them. over, you should try installing different software versions. Because it happens that on a certain hardware and operating system, a specific version of the driver is required, and not necessarily the latest one. It all depends on the specific case. There is no panacea. For the same reason, it happens that the laptop sees the printer as another device.

Why the laptop does not see the printer?

Have you connected a printer but the computer can’t see it? Do not be discouraged, following simple steps can correct this misunderstanding.

Modern printers, along with other office equipment, can connect to a computer in different ways: via USB cable, via Wi-Fi or via a local network. Regardless of what type of connection is used, you may face a problem when the device remains unrecognized. Today we will analyze the main ways to eliminate such a malfunction.

All methods listed in the article are universal and suitable for products from manufacturers such as: Canon, HP, Epson, Samsung, Xerox, Brother, OKI, Kyocera and others. Follow all steps sequentially. If one does not work for you, then move on to the next until you have tried all the possible options. In this case, you are almost guaranteed to get a correctly working device that will be displayed in your operating system. By the way about the system. Some steps may differ slightly depending on the version of Windows, but by analogy, you can easily follow them.

Selecting a Printing Device

Another common reason why the laptop does not find the printer is the wrong device selected in the printing tools. By default, the printer you want to print to should be selected. This is necessary so that tasks are automatically sent to the device, which is in priority above the rest. It is very easy to do it.

  • Go to the control panel using the Win R key combination. In the field that appears, enter the control command and confirm the operation by pressing the Enter key.
  • Select “Devices and Printers” in the “Hardware and Sound” category.
  • Right-click on the name of the printer you want and select “Set as default”.

The laptop does not see the printer via USB

Many have bought a printer for a long time, and it can only be connected by wired. Therefore, the first step is to check the cables and only then proceed to setting up the printer or the operating system. If your printer is connected in a different way, then this step can be skipped.

First of all, check how tightly the cable fits in both slots (on the motherboard and in the printer itself). Of course, if you have several suitable wires, then try all of them. It is better to first inspect them for damage, breaks, cuts, kinks, and so on. By the way, you need to connect the cable directly to the motherboard. It is better not to use the USB ports on the front side of the case and do not resort to using various USB hubs and extension cords.

Also check the USB version. The most popular options are 2.0 and 3.0. The first is black and the second is blue. It is better to plug the old technique into the connector of the earlier revision. over, if you are using an old operating system and old hardware. It is also advisable to use the cable that came with the printer. It is with him that the device will be fully compatible. Finally, make sure you have the right wire. The fact is that many novice users confuse it with an Ethernet connector due to the fact that they are visually very similar. But do not try to plug a cable into the printer to connect the computer to the router, and then ask the question: “why does the laptop not see the printer through the cable?”

Using the built-in troubleshooter

There is a utility from Windows developers that automatically looks for problems in a specific category. She, of course, rarely helps, but it happens that she manages to correct the situation. There are three ways to use this tool:

  • Go to the control panel using the control command entered in the appropriate field that appears after pressing the Win R combination. Then go to the “Hardware and Sound” section and select “Using the printer”.
  • Also in the control panel, when selecting a printer in the “Hardware and Sound” category, right-click on the desired device. In the dropdown you will find “Troubleshooting”.
  • Or download a special utility from the official Microsoft Printerdiagnostic10 website. After installation, follow the instructions.

Regardless of the startup method you choose, the auto-fix tool will be activated. The utility scans the system for connected printing devices and checks for problems with them. It will check: stability and availability of connections, relevance and integrity of drivers. The system will try to automatically correct the operation of the printer.

Printer software update destroys chip data

Modern printers often require software updates over the Internet. Naturally, this procedure is intended to correct errors. But recently, in this way, manufacturers have blocked the operation of equipment if the use of non-original consumables was detected on it. This is the most common reason why compatible ink or laser cartridges cannot be identified by the printing device.

When this happens to your printer, it will display an error like “Cartridge not compatible”, “Cartridge not recognized” or “Empty cartridge”. You can bypass it, but not on all models of office equipment. How to do it on Canon printers, read below.

The device memory has not been cleared

The printer should automatically recognize that a new cartridge is installed and reset the internal memory by itself to ensure that the ink level is displayed correctly. However, the device does not always follow this procedure. Therefore, he does not see the new cartridge, since he believes that the old consumable is still installed in it. You will find a way to solve the problem in the same article.

What to do if the problem is still not resolved?

If resetting memory settings and cleaning contacts did not help, then try a few more simple steps that can solve the problem of installing analog cartridges:

  • Recheck the cartridge for protective caps, films, paper strips, etc. How to find them is usually indicated in the instructions attached to the consumable.
  • Compare the cartridge model with the catalog of consumables suitable for your printing device. You may have accidentally purchased a similar product.
  • Make sure you bought the cartridge and not the drum or some other service part. If you do not know how to do this, please contact us. We will help.
  • Update the printer software or flash it. You can find the programs you need on the manufacturer’s official website.

Have you done everything and still the printer does not see the new cartridge? Then rather change the consumables from the seller or take office equipment to the service center. You can buy a new cartridge here.

A Few Tips on Brand-Specific Technique

In principle, all manufacturers develop office equipment using identical technologies. Therefore, if you have problems recognizing cartridges, try the standard solutions given above. But if the classical procedures did not help, then you should turn your attention to the tips related to the printers of specific brands.

How to work around a compatible cartridge installation error: 8 solutions

The main thing is not to panic. Regardless of whether you bought a cartridge from us or elsewhere, we will help you solve this little misunderstanding. First, try resetting the printer’s memory. To do this, follow these steps:

  • Remove the new cartridge and reinstall the old consumable in its place. Leave the printer for 10 minutes.
  • Now do the opposite. replace the old cartridge with a new one. This is usually enough for the printer to recognize a new product.
  • If the first two steps do not help, remove the new printing accessory again. Lay it down gently to avoid getting dirty or damaging the contacts.
  • Turn off the printer using the power button.
  • Now unplug the printer and let the technician rest for 10-15 minutes.

Attention: It is important to follow the order of the 4 and 5 points. The fact is, if you just press the button, the printer may not turn off, but go into sleep mode. In turn, if you directly cut it off from the mains, a software failure may occur, fraught with negative consequences.

  • Plug in the printer, but do not press the power button.
  • Insert a new cartridge.
  • Press the power button and wait for the printer to start up.

Everything should work now. The printer must recognize the cartridge, regardless of its type. If the printer still displays an error, then go to the next solution.

Why doesn’t the printer see cartridges?

Have you installed a compatible ink cartridge and the printer from Samsung, HP, Brother, Canon, Ricoh, Epson or any other brand does not recognize it? You are not the only one who ran into this little nuisance. Today this moment worries many users of printing technology. Therefore, we will explain in detail why this happens and how to deal with it. In addition, we will give useful tips regarding the elimination of errors on the office equipment of specific brands.

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Canon printer does not see cartridge. solution to the problem

The situation when the printer does not see the cartridge is quite common. No exception. and Canon printers.

If the product does not recognize the cartridge, this may be due to the following reasons:

  • the consumable is installed incorrectly. you should take it out and reinstall it into the socket until it clicks,
  • the cartridge door is not fully closed or not closed at all,
  • the protective film has not been removed from the ink tank,
  • an incompatible counterfeit cartridge may have been purchased. this often happens when buying from unofficial dealers, in such cases the printing device reads incorrect data from the cartridge chip and does not recognize it.

If the printer does not see a refilled cartridge, then the malfunction may be caused by one of the following reasons:

  • replacement or refilling was performed incorrectly,
  • damaged chip,
  • empty refillable cartridge installed,
  • ink level tracking has been disabled,
  • LED signal could not be read.

Why won’t the Canon laser printer recognize the cartridge? In most cases, the reason is a dirty chip or an incorrectly installed consumable. This leads to the fact that the printer or MFP cannot read the information from the chip. Less commonly, the malfunction may be damage to the contacts inside the printer itself.

The printer does not see the cartridge after refilling. What to do?

If the printer does not see a cartridge that has been refilled, first you need to do a few things:

  • turn off the device and turn it on after a minute,
  • without turning off the printer, remove and reinstall the cartridge,
  • if this does not solve the problem, remove the cartridge and gently wipe the chip. You can use an alcohol wet wipe for this purpose.,
  • check the integrity of the contacts on the head,
  • reset the refueling counter,
  • if the problem is identified only for refilled cartridges, and new ones are recognized by the printer normally, then perhaps the solution is to press the contacts more tightly on the head. for this you can use folded pieces of paper,
  • remove the cartridge and check if the chip holder protrudes too much in its lower part. If the plastic protrusion is visible, it could be obstructing the readout of the data from the chip. You can carefully cut off the protrusion with a sharp knife or blade, wipe the chip with a damp cloth and return the cartridge to the slot,
  • if the printer still does not recognize the cartridge, then it makes sense to check the nozzles and, if necessary, clean them. After cleaning, the printer should be turned off for about an hour. This is to remove air from the print head that gets there when the cartridge is removed.,
  • also, the cause of the problem may be that an incomplete set of refillable consumables was installed. when using a refillable device and new cartridges at the same time, the printer may not recognize some of them,

If none of the above actions had an effect, then, most likely, the chip is irreversibly damaged.

The HP printer does not see the original cartridge. What to do?

Why can’t the HP printer see the cartridge? Most likely, the problem lies in reading data from the chip. Either the chip itself is damaged, or it is dirty, or the counter of printed pages is out of order.

If there is ink, but the printer does not find the cartridge, then there may be several reasons.

  • The device does not recognize the new consumable. If the cartridge has just been purchased and is original (i.e. fully compatible), you need to check the following:
  • the cartridge is inserted correctly. remove it from the slot and reinsert it until it clicks, without using significant force,
  • check that the chip is clean and free of specks and ink stains,
  • check if the protective film is completely removed.
  • The HP laser printer does not recognize the cartridge. The problem could be one of the following:
  • the printer cannot read the data from the chip,
  • cartridge is not installed correctly,
  • damaged or dirty chip.

To check if it is installed correctly, open the printer cover, insert the cartridge, then lower the cover, leaving a small gap for your finger to fit. Gently squeeze the cartridge with your finger while the cap is half closed.

  • The printer does not read a cartridge that has been refilled. In this case, it is also necessary to first check the toner level and the correct installation of the consumable. Refillable cartridges wear out over time. after multiple refills, the chip and other elements may fail. Outwardly, this does not manifest itself in any way, but the printer or MFP ceases to recognize the cartridge. For refillable models, the issue of the print counter is also relevant. And, if nothing can be done with a worn-out cartridge, then in the second case, flashing (zeroing) can help.

Accounting for paint consumption

First you need to figure out how ink is counted. For these purposes, the cartridge has a special chip programmed with a certain number of pages, which acts as a counter. The amount of ink in the cartridge is designed for the same number of pages, and as soon as the number of printed sheets approaches the target, you will receive low ink messages. However, there is a small nuance. the amount of ink is designed for sheets completely filled with text or images, but in practice it is quite often necessary to print half-blank pages. In this case, the alerts about the lack of ink may differ from the actual presence in the cartridge.

It is worth noting that the chips can have a software lock, which makes it impossible to use the cartridge after refueling. This may be encountered by buyers using printers from Epson, other popular manufacturers such as Canon or HP often do not use blocking.

The printer does not see the cartridge after refilling

It is not uncommon for the printer to not recognize the cartridge after refueling, or a message appears on the screen about the lack of ink, or a request to replace the cartridge. This can happen after purchasing a third-party cartridge. But do not worry. this article will consider most of the causes of such malfunctions, as well as ways to eliminate them, which you can do yourself without resorting to the help of specialists.

Possible problems after refueling and their solutions

Now let’s take a look at what to do if the printer cannot see the cartridge. Follow the basic steps first and your problem might be resolved after each:

  • Turn off the printer and turn it on after 30-60 seconds, re-initializing the device.
  • With the product turned on, remove and reinsert the cartridge until you hear a click.
  • It may be worth cleaning the contacts on the cartridge from paint or oxidation products. To do this, remove the cartridge and wipe them with an eraser or alcohol wipe. At the same time, you can clean and check the integrity of the contacts on the print head of the printer.

Contacts on the cartridge. Do not apply heavy pressure when cleaning them, as they may move and not line up with the contacts on the print head.

Contacts on the print head of the printer. Arrows indicate damaged elements.

If you have a refillable cartridge (RPK) and the printer still gives an error and says “replace the cartridge”, then you should reset the refueling counter using a button or by simply closing the contacts on each cartridge. CISS are reset with one button. For clarity of this process, we recommend watching the video for your specific printer model.

If there are no problems with the original ink tanks, and the printer still does not see the refilled cartridge with the PZK or CISS, then the contacts on the print head may slightly not coincide with their position on the ink tanks. Try to squeeze the ink tanks tighter with some kind of spacer.

Pieces of paper folded several times are perfect as a spacer.

If after all these steps you have a “printer error, replace the cartridge”. most likely, the chip is damaged and you will have to change it or the entire ink tank.


If you bought refillable cartridges, and your printer does not see them, does not recognize, does not detect, the indicator with a drop is on, first try to move the printer carriage to the position of replacing cartridges, then you need to pull out the cartridge that your printer is swearing at, look, do not whether the plastic holder of the chip protrudes strongly from the bottom. If it protrudes, you can cut it off with a stationery knife and clean the chip with an eraser, then reinstall the cartridge in the printer.

Many types of refillable cartridges are reset to zero when you remove them from the printer and put them back in place. Therefore, if you have been printing for some time, and after that the printer has issued an error “out of cartridge”. this is normal. You need to pull it out, refuel and reinstall it.

After replacing the cartridges, we recommend that you also do a nozzle check if everything is normal. You can print if one or more nozzles of any colors are missing, do one nozzle cleaning, then turn off the printer and leave to stand for half an hour. hour off. The fact is that when you pull out the cartridge, air can enter the print head, which can further interfere with normal printing, the most effective way to eliminate this problem is to clean it when it is turned off.

When it comes to refillable cartridges, this is the most common reason. not a complete set is installed, for example, a part of the refillable part of the original cartridges was installed in the printer, this is wrong, refillable cartridges work only when the complete set is installed.

If we are talking about CISS, then the most common reason. cartridges are not fully inserted. Since they are made in the form of a single block, a certain effort is required to install them, they must be installed and snapped into place.

We insert the block of cartridges into the printer and press on EACH cartridge in the area of ​​the plugs until it clicks!

The chips on the cartridges are stained with ink. Solution: Remove the cartridges, make sure that there is no ink or any other foreign objects on the chip strip, wipe the chip strip with alcohol or an eraser, then insert it back into the carriage until it clicks!

General recommendation for CISS and refillable cartridges:

Cartridges are not fully inserted. accordingly, it is necessary to check that the cartridges are inserted correctly, sometimes the chips are displaced. also need to check.

Chips are not detected because they have oxidized. take an elastic band and wipe the contacts. The elastic does this very well. You can try rubbing the chips with alcohol.

Another option. install original cartridges, wait until they are detected, then press the replacement button and without disconnecting the printer from the network, pull out the originals and install the CISS cartridge unit.

If the original cartridges after all the manipulations are calmly determined, but the refillable ones are not, then most likely it is necessary to replace the chips on refillable cartridges or CISS.

If any of the original cartridges is not detected, then it is necessary to alternately pull out and insert other original cartridges to understand the situation. problem with a specific cartridge or cartridges without any one.

In very rare cases, there may be no contact of the chips with the contact group of the printer due to exceeding the permissible height of the plastic mounting of the chips.

Carefully cut the plastic solder outlined in the figure to the base.
Reinstall the cartridges.

Some CISS are powered by a USB cable or from one or two batteries (for new models of Epson printers), make sure that power is supplied: in the case of a USB cable, the CISS has a power indicator, in the case of a battery. replace her.

Old version of the chip (incompatibility with your printer)
Solution: Check the CISS box to see if your printer is on the list of compatible devices. If there is, contact the seller.

It happens that some chip fails and then nothing helps, it is necessary to replace the chip strip or the entire set of chips (if for separate cartridges).

If all else fails and you have an Epson S22, SX125, SX130 printer, then look here

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Recommendations for Epson Expression Home and Epson Expression Premium (XP) printers

On the Epson Expression Home and Epson Expression Premium (XP) series of printers, it is dangerous to thoughtlessly pull out cartridges because of the longer contacts in the printer’s print head:

Arrows show broken contacts

If the contacts are broken, the cartridges will not be detected.
To avoid this problem, it is highly recommended before installing

If the printer does not recognize all the cartridges at once, but at the same time, when pulling out one of them, it recognizes the rest, then it makes sense to look here


If a case of blocking chips is diagnosed, then you cannot do without the intervention of the service center specialists. Although, if you have the appropriate skills and equipment, you can try to reset the blocking chip at home.

The solution to the problem of why the printer does not see the cartridge may consist in stripping the original consumables. This requires a special device. a programmer. After filling the cartridge with new paint, you should press this device to its contacts. in this way, the counters on the chip are reset. In other words, now the Canon, HP or other printer drivers will recognize the consumable as brand new.

There is also such a thing as replacement chips (disposable and reusable). They are automatically reset to zero after every toner refill.

What not to do if the printer does not see the cartridge:

  • Try to push the consumable into the nozzles. It will break.
  • It is even more dangerous to pull out the inkwell at a time when it has not yet returned to its original position. this is fraught not only with breakage, but also with injury.

We remind you that the professionals of the service center in St. Petersburg will cope with the task much better and faster.

Solutions to possible problems after refueling

The device does not see the cartridge. what to do? First of all, we propose to perform a number of simple basic actions, each of which can help solve the problem that has arisen:

  • Restart the printer (turn off, then turn on again after sixty seconds) to re-initialize the machine.
  • Remove and reinstall the cartridge while the device is running.
  • Clean contacts on the cartridge that may be oxidized or stained with toner. This is done with an eraser and an alcohol wipe, using gentle strokes. You should also check the status of the contracts on the printhead.
  • For a slam-shut (refillable cartridge), resetting the refueling counter may also work. This is done by closing the contacts or using a special button.
  • Reset CISS after replacement using a specially provided button.
  • Ensure that the ink tanks are snug against the contacts on the print head. If they move away a little, then you can come up with some kind of spacer.

If all else fails and the printer still does not see the cartridge after refueling, then the reason may be more serious and a complete replacement of the ink tank or chip is needed.

Why does not the printer see the ink cartridge with CISS

The continuous ink supply system is most often powered via a USB cable, however, in newer models (for example, Epson printers), battery power is also supported. Consequently, the batteries may run out, and then the CISS will not have enough power to operate. This will be signaled by a special indicator.

Another possible cause of CISS errors is dirty contacts. They must be clean and whole. Also, be sure to check that the software update is activated and the latest drivers for the hardware are downloaded in a timely manner.

Non-genuine or incompatible cartridges

Many models of printing devices require exclusively special cartridges designed specifically for them. When buying an ink bottle, you can scan the QR code with your phone and check if it is original. Manufacturers often create applications for mobile devices where information about original products can be viewed. For example, HP has the HP SureSupply app.

You can also go to the manufacturer’s website if the printer does not see the cartridge after refueling and you suspect that the reasons are incompatibility. To do this, there is a section called roughly “Ink and Toners” or similar. There you can search by model, by name or by the article number of the cartridge. After entering the article, you will see all the available printer models that are suitable for a particular consumable.

Three options for selecting cartridges for normal operation:

  • To buy original ones, even if it is expensive, but there will definitely not be any problems;
  • Choose well compatible ones, focusing on the advice of specialists;
  • Buy refurbished original.

Each option has advantages and disadvantages. The second and third leave the risk of a system error if the device cannot recognize the consumable. However, sometimes it is possible to correct this error if you know its prerequisites.

The printer does not see the cartridge

Attention: use the interactive price list to determine the cost of refueling your cartridge (printer):

The problem in which the printer does not see the cartridge is most often associated with the chip and can occur immediately after refueling, or in the case of purchasing a third-party cartridge. This is a common problem, and you can deal with it at home, however, if you are not confident in your abilities, then it is best to contact a specialized service center.

Install cartridges all the way

It so happens that a physically new consumable is installed, but the user does not know that it needs to be installed programmatically as well. Only in this case, the printer recognizes the ink tank and will print correctly.

You need to go to the printer management section. A message should appear in it notifying that the consumable has been replaced, as well as instructions for further configuration. Just follow them.

We have covered the problems mainly with inkjet printers. If we are talking about laser, then basically, the solutions are the same. check contacts, determine the state of the chip, install fresh software, purchase an original or compatible consumable. I must say that with laser devices, the described problems occur less often than with inkjet.

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Incorrect cartridge installation

A cartridge is a container that supplies ink. The contacts located on the bottom of the ink tank must fit snugly against the contact pad of the printer for proper operation.

If installed incorrectly, the indicator on the case is on or flashing, usually it is indicated by the image of a droplet. On some inkjet printers, the driver notifies the incorrect installation of the ink tank by displaying errors with codes 1660, 1682, 1684, 1687 or E05.

If the printer does not see the cartridge, remove the container and put it back in, pressing it firmly against the carriage contacts. In some models, it is necessary to insert until a characteristic click. Do not touch the copper contacts with your fingers, since static current accumulated in the body can disable the equipment. It will be useful to blow on the contacts to remove any dust that has accidentally fallen on them.

If the cartridge does not reach the contacts, you can put paper folded several times or other material, for example, thin foam rubber.

If a new cartridge is installed, the seal may not be removed. Take out the ink tank and peel off the sticker.

Short circuit of contacts

If pieces of foil or other small metallized objects get stuck on the cartridge chips, the contacts may short-circuit. Remove foreign bodies with magnifier and flashlight.

On some HP products, the carriage contacts move, and if the ink tank is not installed properly, they may accidentally bend and short-circuit each other. You can bend the contacts to their original position with any thin object.

Dirty cartridge, dry ink

The nozzles that supply ink to the paper are very small, so they quickly become dirty with solidified ink residues. In order for the printer to recognize the cartridge again, you need to remove the remaining ink.

  • Water with the addition of alcohol or a special liquid is poured into a small container. The water layer should not exceed 1 cm.
  • The cartridge is removed from the device and placed in the water, nozzles down.
  • After a few hours of waiting, the nozzles are wiped with a sponge or dry cloth.
  • If the printer still does not recognize the cartridge, cleaning must be repeated until the dirt is completely removed. The re-soaking period can be extended up to several days.

It is necessary to reset the counter

If the printer writes a notification “out of toner” or ink after refilling the cartridge, you need to do zeroing.

Resetting the ink level is done by buttons located on the front panel, and each model has its own combination.

The sequence of actions for Canon MP140 520, as well as for MX300 / 310:

  • When the printer is on, hold down the “Resume” button. It looks like an inverted triangle.
  • Without releasing “Resume”, hold down “Power”.
  • Press “Resume”, and “Power” continue to hold.
  • Press the “Resume” button twice.
  • Let go of “Power”. After that, the light on the front panel will start blinking, which means the printer is entering the service mode.
  • Press “Resume” four times.
  • Run the subfunction. If you immediately press “Power”, then the main counter will be reset. If before pressing “Power”, click once on “Resume”. the “diaper” counter will also be reset, press “Resume” twice. both counters will be reset to zero. If you only need to reset the toner counter, you do not need to enable the subfunction.
  • Press the power button to turn off the printer, this completes the procedure.
  • Turn off the printer.
  • Simultaneously for 10 seconds, hold down all four buttons located on the front panel of the device (Power, Resume, start copying in monochrome, Ok).
  • Release the “Power” button, continue to hold the rest.
  • After a few seconds, the printer will turn on automatically. Zeroing completed, buttons can be released.

The procedure for zeroing the black cartridge has been described. To zero out colors, the color key is pressed instead of the monochrome button. She is depicted as a turquoise cube with a stripe inside.

In Epson printers, zeroing is done by the PrintHelp program.

Lost contact

When the printer ceases to see the cartridge due to dust, dirt or ink remaining between the contacts, a cleaning procedure is required.

  • Pulling out the inkwell.
  • Lay it on a flat surface with the contacts up.
  • Take a lint-free cloth or sponge.
  • Moisten the sponge in purified or distilled water until it is moist but not completely wet.
  • Remove dirt from the ink tank and carriage contacts.
  • After 10-15 minutes. put the cartridge back into the printer.

The contacts could oxidize, they need to be rubbed lightly with an elastic band, and then wiped off with alcohol.

The connection of the cartridge chips to the carriage contacts may be incomplete due to the high mounting height of the chips. To restore contact, you need to cut the plastic solder to the base and reinstall the cartridge.

In some Epson printers, the contacts in the print head are too long, they can easily break if the cartridge is pulled out carelessly. If the contacts are broken, the cartridge will not be recognized. Broken contacts can be easily identified visually or by pulling out each inkwell in turn.

Non-genuine and incompatible cartridges

Many printer models require the purchase of specially designed cartridges. You can scan the QR code from the package with your smartphone to find out whether the ink bottle is suitable and whether it is original before purchasing. To check consumables from HP there is an application “HP SureSupply”.

To determine the compatibility of a cartridge with a printer, you can go to the manufacturer’s website. For example, on the HP website there is such information in the section with ink and toners. The page has a search either by cartridge number or by printer model. In the line “Cartridge number” enter information about the purchased consumable. When you find the model you want, there will be a “Compatible Printers” button below it. After pressing it, all possible options for compatible devices will appear on the screen.

If there is no link to the PDF file, go to the ” information” section, there in the specifications you need to study the “Cartridges and ink consumption” section. It lists all types of dyes that are compatible with the device.