The printer has a paper jam what to do

Security measures

  • If you are using a laser printer, allow the fuser to cool down before proceeding, as it may burn your hands.
  • Do not put your hands and fingers in places where it will be difficult to get them back.
  • Remember that the parts inside the equipment are made of ordinary plastic, which is easy to break. Therefore, do not use strong efforts.
  • Do not cut the sheets with scissors and do not use sharp objects at all that can damage the equipment.
printer, paper

Removing Jammed Paper from Under the Front Cover

Releasing the latch on the front of the printer

Pull the jammed media out of the printer slowly. Make sure there are no torn pieces of paper left in the product.

Removing Jammed Media from the Printer

When pulling the paper out of the printer, do not use brute force or pull the sheet out of the device. Remove the media slowly and carefully, grasping the sides of the sheet as close to the printer as possible. If, when pulling out the paper, you feel that the sheet is taut and may tear, change the position of your hands, grab it more comfortably.

Clogged printer front cover

When reloading media, remember that most Xerox Phaser printers only use paper weights between 60 gsm and 220 gsm.

If you cannot see the jammed paper under the front cover of the printer, try to locate it under the top cover or in the input tray of the machine.

Some more tips

  • Do not use paper that is too thin or rough for printing, it should not be damaged, the sheets should be straight.
  • Do not place just a few pages in the tray or the maximum number of pages that can fit in the tray.
  • Try to prevent third-party objects from getting inside the equipment.
  • Do not use sheet sizes that the device cannot handle correctly.
  • Align the pages, turn them several times, and then realign again before stacking.
  • In the tray itself, lightly fix the entire stack so that at the same time it lay flat, but could easily be pulled in by the printer rollers.

Paper jam in the xerox printer

For many inexperienced users of office equipment, it is still a problem to quickly remove paper from the printer if it is jammed. Troubleshooting steps will be different if the sheets are jammed in half, at the entrance or inside the device. But first, we recommend that you find out all the reasons why this happens, so that in the future this does not happen.

In this article, we will tell you what to do first, how to remove the sheet if a paper jam occurs in the printer and cannot be removed. The instruction is applicable for most models of printing equipment brands HP, Kyocera, Canon, Brother, Pantum, Samsung. Separately, we will analyze the situation when nothing is jammed and there is no paper inside, but the printer does not print.

Features of the

Troubleshooting steps may differ depending on the type of device.

If your Xerox Phaser solid-state printer has a paper jam, do not despair: such a nuisance can happen to any printer. And remember three golden rules to help you deal with a problem situation:

Media jams can occur in the tray, under the front cover, or at the exit from the printer.

Typical Media Jam Locations in the Xerox Phaser Solid State Printer

Learn about paper jams in Xerox Phaser solid state printers in more detail.

Removing Jammed Paper from the Hopper

Removing the hopper from the Xerox Phaser printer

If there is still a stack of paper in the tray, remove the top sheet from it.

Removing the top sheet of paper from the hopper

Make sure the paper is loaded correctly in the tray. Adjust the paper length and paper width guides so that they fit snugly against the edges of the paper, but do not squeeze the stack.

Adjust the length of the paper stopper. To do this, squeeze it on the sides, and then slide it so that the arrow aligns with the mark for the desired paper size on the bottom of the tray. You will hear a click when the paper-length guide is set correctly.

Setting the paper length guides

Next, adjust the guides to fit the width of the paper. To do this, move them so that the arrows line up with the marks of the desired paper size on the bottom of the tray. You will hear a click when the paper-length guide is set correctly.

Setting the guides to fit the width of the paper

If the length and width guides are set correctly, there may be a slight gap between the guides and the stack of paper. It is unacceptable for the paper guides to squeeze.

After adjusting the paper length and width guides, remove the jammed sheet of paper from the slot in the input tray. Make sure there are no scraps of paper left in the slot.

Removing paper from the hopper slot

Insert the loading plate into the slots of the printer and push it in until it stops.

Installing the Hopper Tray in the Xerox Phaser Printer

If you cannot see the jammed paper in the printer’s hopper, try to find it under the front or top cover of the machine.

Removing Jammed Paper from the Output Tray Exit

Follow these steps to clear the jammed sheet from the output tray. The first is to open the printer’s exit cover.

Remove the jammed sheet slowly from the printer. Make sure there are no scraps of paper left in the product.

Removing Jammed Paper from the Printer

If you do not find a jammed media in the output tray, raise the paper guides.

Raised paper guides

Remove the jammed media from the printer.

Xerox Phaser Exit Cover Clogged

If you cannot see the jammed sheet under the top cover of the printer, try to locate it under the front cover and in the input tray of the machine.

If the above methods did not help you clear the jammed paper from the printer, trust the professionals and take your Xerox Phaser printer to the nearest Xerox service center. And remember that the main causes of paper jams are using the wrong type of paper and loading it incorrectly into the printer.

If your Xerox Phaser solid-state printer has a paper jam, do not despair: such a nuisance can happen to any printer. And remember three golden rules to help you deal with a problem situation:

  • Have patience;
  • Do not use brute force when removing paper from the printer;
  • Follow the clear instructions below.

Media jams can occur in the tray, under the front cover, or at the exit from the printer.

Typical Media Jam Locations in the Xerox Phaser Solid State Printer

Learn about paper jams in Xerox Phaser solid state printers in more detail.

The printer has jammed the paper. what to do?

Any technique is just a set of various spare parts and mechanisms. Do not think that your favorite device will work forever without breakdowns and misunderstandings. This also applies to printers.

If the printing device has jammed the paper, do not panic and run to buy a new one. You need to figure out why this happened, understand what to do next and try to pull out the paper.

There are several reasons why the printer jams on paper. First of all, it is bad or unsuitable paper quality. For example, the paper is too thin or too thick. In this case, the device will not be able to capture it correctly. If the print paper is of poor quality, your machine will print on it for a while, but during this time the cellulose particles will stick to the rollers and other mechanisms of the printer. When there are enough of them, the leaf will chew somewhere in the middle. In this case, pulling the sheet on yourself is contraindicated. What to do? Pull the jammed sheet out through the rear open panel or through the print tray.

READ  What to do if the printer prints half a sheet

If something foreign gets into the printing device (for example, a paper clip or a pen cap), the sheet will be chewed at the very beginning. In this case, it will be easier to pull it out. Gently pull on yourself and that’s it. Sudden movements will break the sheet. Then you should look at what is horrible and remove it from the printer.

There are situations when the sheet is jammed at the very end. In this case, there will be streaks of ink on it. This indicates a problem in the oven with Teflon thermal film. The thin film may tear, fray, and the Teflon coating may wear off. In this case, you should not try to fix the printer yourself, take out the sheet or pull out the cartridge, but it is better not to do anything and immediately contact the specialists.

Trivial reasons for paper chewing are the wrong choice of place for the printer, as well as inaccurate stacking of paper in the tray. The printing device must be installed on a level, solid and stable surface. Any misalignment can interfere with proper operation. The paper should be stacked flat in the tray. It shouldn’t be a lot or a little.

The aLGorithm of actions in case of force majeure with a printer is quite simple:

  • Turn off the printer. it is better to unplug the power cord. Many consider this to be an unnecessary measure, but jokes are bad with electricity.
  • Delete print jobs on the computer.
  • Open the housing cover of the device. In different models, it can be located on the top, side or back.
  • Get out the paper. First, pull out the cartridge and inspect the printer for foreign objects. And then pull out the chewed sheet. The golden rule: if the sheet is chewed at the beginning or in the middle we pull it towards the opposite of the seal; jammed at the end. you need to pull along the way. If, nevertheless, the paper is torn, the main thing not to do is to panic. You can pull out the smallest pieces using ordinary tweezers, previously wrapped with tape. This precaution will prevent damage to the internal parts of the printing device.
  • Replace the cartridge and close the printer housing.
  • Turn on the device to check its functionality.

If the confusion with paper chewing happened to your printer once. do not pay attention. But if the situation repeats from day to day, it is worth contacting specialists and identify the cause of the problem.

Solving the problem with paper jammed in the printer

Equipment models have different designs, but the procedure itself practically does not change from this. There is only one nuance that Honor users of devices with FINE cartridges follow, and we will talk about it below in the instructions. If a jam occurs, you need to do the following:

    First of all, turn off the device and completely cut off the power from the mains.

Grasp the edges of the paper and pull it towards you. Do this slowly so as not to accidentally break the sheet or damage internal components.

  • Make sure you remove all the paper and there are no scraps left in the product.
  • Owners of laser devices are required to perform the following operation:

      With the peripherals turned off and unplugged, open the top cover and remove the cartridge.

    Fixing a Paper Jam | HP Deskjet 2540 All-in-One Printer | HP

  • Check the inside of the equipment for any remaining paper particles. Remove them with your finger or use tweezers if necessary. Avoid touching metal components.
  • Reinsert the cartridge and close the cover.
  • Solving a paper jam problem

    Owners of printing devices may encounter a problem when paper is jammed in the printer. In such a situation, there is only one way out. the sheet must be obtained. This process is not something complicated and even an inexperienced user can handle it, so there is no need to contact the service center to solve the problem. Let’s figure out how to pull out the paper yourself.

    Clearing false paper jams

    Sometimes it happens that the printer generates a paper jam error even when there are no sheets inside it. First you need to check if the carriage moves freely. Everything is done quite simply:

    • Turn on the device and wait for the carriage to stop moving.
    • Open the cartridge access door.
    • Disconnect the power cable to avoid electric shock.
    • Check the carriage for ease of movement along its route. You can manually move it in different directions, making sure that nothing interferes with it.

    In the event of any malfunctions, we do not recommend repairing them yourself, it is better to seek help from specialists.

    If the carriage is in good condition, we advise you to do a little maintenance. You will need to clean the rollers. The process is automatic, you only need to start it, and you can do it like this:

      In the “Devices and Printers” menu, go to “Printing Preferences” by right-clicking on your device and selecting the appropriate item.

    Here you are interested in the “Service” tab.

    Read the warning and after following all the instructions, click on “OK”.

  • Wait for the process to complete and try to print any file again.
  • Certain models of printing equipment are equipped with a special function button, which is needed to access the service menu. You will find detailed instructions on how to work with this tool on the official product page or in the manual that comes with the kit.

    Preventing Further Paper Jams

    Let’s discuss the causes of paper jams. First of all, you should pay attention to the number of sheets in the tray. Do not load too large a stack, this will only increase the likelihood of a problem. Always check if the sheets are flat. In addition, do not allow foreign objects, such as paper clips, staples, and other debris, to enter the PCB. When using different paper thicknesses, follow these steps in the setup menu:

      Go to the “Control Panel” through the “Start” menu.

    In the window that opens, click on the “Devices and Printers” section.

    Find your product in the list of equipment, right-click on it and open “Printing preferences”.

    Under the Labels or Paper tab, find the Paper Type pop-up menu.

    Select the type you are going to use from the list. Some models can define it on their own, so it will be enough to specify “Detected by the printer”.

    Remember to apply your changes before exiting.

    As you can see, if the printer has jammed the paper, there is nothing wrong with that. The problem is solved in just a few steps, and following simple instructions will help prevent the problem from reoccurring.

    What to do if paper is jammed in a Canon printer

    One day, almost any printer owner may face such a problem as paper jams. This process happens like this, the icon lights up, but for some reason the printer itself stops further. What should you do in such a situation? How to remove jammed paper from a Canon printer and continue printing?

    For what reason, the paper can unexpectedly jam in the printer, what to do to avoid this in the future?
    The very first and most popular reason when a paper jam in a Canon printer arises from the fact that if you use the printer for a long time and carelessly, and the necessary resources of parts have completely exhausted themselves. In such a case, only the most experienced specialists in the workshop can solve problems. There are a lot of secondary problems and we ourselves can eliminate them. How to remove jammed paper from a Canon printer if we have bad or wrinkled paper? Just remember that in the future you do not need not to use such paper: although this paper is cheaper, in the future, in order to repair the printer, which suffered from cheap paper, it can be very expensive.
    Unsuitable paper: Too thin or thick, not of the standard required by your particular copier, and therefore, for example, sheets stick together and get jammed.
    In this situation, it will help to knock the edge of the stack of paper on the table or flip through all the sheets to separate them. If you are printing on the second side of the sheet, then let the printed sheets cool down and also separate the sheets.

    READ  all-in-one printer For Home Which to Choose

    You can also remove the entire stack of paper from the tray and insert it upside down. Also, this problem can be caused by the fact that paper of different types and weights was put in the printer to complete the same job.
    Too much paper loaded in the tray. put less, or too little paper and the printer cannot pick up the sheet. put more.
    The paper is not inserted straight into the bypass tray, and when it is picked up by the printer, it is crooked, skewed, and eventually jams. Here it will only help to gently insert the paper into the manual feed tray and adjust the clamps on the left and right of the sheet exactly to its size.

    First, always check when reusing the sheet for any staples or staples. you can simply cut them off at the corner with scissors. Also, put a table next to the copier in the organization so that all employees can remove paper clips and staples from the sheets on it, and not over the printer. this will help to avoid accidental entry of foreign objects into the machine. Too thin or thick paper. If you are using paper of non-standard weight, then before printing in the printer settings (Properties button), specify the paper type: thick, thin, film, cardboard, etc.
    Paper size. Sometimes the paper jam sensors can be triggered, even if there was actually none. This may be due simply to sensor problems, as well as to the fact that in the print settings is, for example, A4 paper size, and you are printing on envelopes. The printer will not see that the sheet has passed through the sensors and “thinks” that a jam has occurred. To avoid this, before printing in the printer settings (Properties button), specify the paper size.
    Opening the tray at the time of printing. Never open the paper feed trays before you finish printing.

    If paper is jammed in a Canon printer, what to do?

    If, nevertheless, the paper in the printer is jammed and the “Paper jam” or “Paper jam” light comes on, then you need to act very carefully: strong jerks can damage the machine, and the print quality and reliability of its operation will never be the same.

    What to do if paper is jammed in a Canon printer? So, the first thing to do is to remove the jammed paper from the printer, turn it off and on. If the jam is small, the drum will spin and the paper will pop out by itself.
    If this does not help, then you need to review the paper removal guidelines for your printer. The more complex the device, the more detailed it will be described: some modern devices even write what to do and draw diagrams on displays. When paper is jammed in a Canon printer, the general rules for removing paper are as follows: you need to pull the sheet slowly, without jerks and with both hands, holding both sides, otherwise the sheet will break, and it is much more difficult to pull out the jammed pieces of paper. Individual copies can treacherously remain inside and interfere with further work.
    When removing the cartridge, if necessary, grasp it only by the handle, place it on a flat surface, do not touch the green drum and other spare parts: this can lead to poor print quality and the appearance of streaks and spots on the prints.
    Next, determine where exactly the paper is jammed in the printer. The options could be:
    1. input trays where paper is fed;
    2. area of ​​paper exit from the printer (top and back);
    3. area of ​​the cartridge;
    4.the bowels of the printer, where paper falls, but it is not visible even when all trays and doors are open.
    Actually, you can pull out the paper by checking each of these options: turn off the printer by a button or from the network, open the door, see if there is paper there, if there is, take it with both hands and gently pull.

    Solution to the problem

    What to do if paper is jammed in the printer? If the problem still appears, you must eliminate the malfunction according to the following instructions:

    • It is necessary to disconnect the printing equipment from the power source. You may need to open the inside of the printer while removing the sheets to check the paper feed rollers. When turned on, there is a risk of electric shock.
    • You should cancel the jobs that are in the queue.
    • Some types of office equipment, for example, Canon, Xerox 3010 and Laserjet 6L, are switched off and immediately feed paper into the tray. If this was not the case, you need to turn the technique on and off again.
    • Many printers do not have the function mentioned in the last paragraph. Then you should flip the cover covering the access to the internal parts of the device. It is necessary to assess whether the stuck sheet is deeply located.
    • If most of the page is at the beginning of the roller, then pull it out against the movement of the rotating rollers. You need to gently take the sheet by the edges and slowly pull it out.
    • It also happens that the paper is jammed during exit from the press. Then it is required to pull the sheet in the direction of movement of the rollers. For laser products, the cartridge must be pulled out as it interferes with the pressure mechanism.
    • After pulling out the paper, you need to make sure that it is not torn or a piece remains inside. Then the printer must be connected to the power supply, inspect the power-on and ready-to-work indicators. They are usually located in front of the device panel. When the light is flashing, remove and reinstall the cartridge.
    • If the paper is damaged during removal, then it is necessary to inspect the rollers. To do this, you will need to disassemble the printer, removing the removable parts and the ink cartridge. Provide good lighting when inspecting the inside of the printer. Find the rest of the sheet and remove it.

    What to do if paper is jammed in the printer depends on the model of the device, since each of them has its own nuances of work. Some of the techniques come with instructions that indicate the subtleties of troubleshooting.

    Work rules

    If paper jams persist in the printer, what should I do? To avoid such failures, you must correctly load paper into the device:

    • Do not use soft, torn, low-quality paper for printing. Previously used sheets are not suitable either.
    • Avoid placing too much or very little paper.
    • It is necessary to control that metal objects. staples, paper clips and other office supplies do not penetrate into the device.
    • It is important to use sheets that are suitable for the printer in thickness, size and quality.
    • Do not send a very thick stack of paper to the tray.
    • Before loading, it is necessary to check for dents, tears, foreign objects. This will avoid many problems.
    • It is necessary to insert sheets evenly so that there is no skewing of the tray.
    • If chewing occurs constantly, it is advisable to take the technician to a service center to find out the cause of the malfunction.

    What to do if paper is jammed in the printer. step by step instructions and solutions to the problem

    A device such as a printer allows you to quickly print various documents. But sometimes paper gets jammed in it, which stops all work. In this case, a message appears indicating that the sheets are jammed or the red indicator blinks. What to do if paper is jammed in the printer, see article.

    READ  Color all-in-one printer Laser For Home Which

    Laser Devices

    The above instructions are also valid for laser printers. But compared to inkjet, they can be left on and on again. Just do not pull out the page abruptly, because you can break it. Modern laser devices are equipped with a manual. For example, if paper is jammed in a Brother printer, you can find out what to do from the instructions for a specific model of the machine.

    Inkjet printers

    The design of such devices is such that it will not be possible to get access to the rollers immediately, since they are firmly covered with a cartridge. What should I do if this kind of paper jam occurs in the printer? You need to disconnect the device from the network. You should not disassemble it yourself if there is no experience in this. Especially if not all of the paper has been removed and some of it is caught. In this case, the problem must be solved by a specialist.

    The paper is jammed in the HP printer, what should I do? The equipment manufacturers of this company facilitate its operation. Inkjet devices have a special sensor. Encoder Strip Sensor. With it, the position of the carriage is set at the start and end of printing. If a paper jam occurs and the operation stops, check the sensor. Probably, there was a blockage or mechanical damage. As a result, the printer does not finish printing. To resume operation, the sensor must be treated with a napkin moistened with alcohol. It is better to remove jammed paper beforehand.

    Continuation of work

    If you can clear the jammed sheet, then you need to turn off the printer again. Often, the product continues to print from where the problem occurred. The page will be printed a second time, and then the process will resume without difficulty. Check if all sheets are printed. If the restart does not continue to work, then you need to start printing again by selecting the desired settings.


    Why does this phenomenon occur? There are many reasons why sheets remain in the printing device. If you know about the most common problems, you will be able to prevent them:

    • Poor quality paper. This reason is the most common. If you buy cheap paper or use old paper, you should be prepared for unpleasant consequences.
    • Damage to pages. The printer does not work well with sheets of paper that have wrinkled edges, tears, folds.
    • High moisture content of the paper. If the sheets were stored incorrectly, then you should be prepared that they stick to each other and then get stuck.
    • Dryness of paper. Due to static voltage, the sheets become electrified and therefore stick to each other.
    • Thin or thick paper. Before printing, you should read the information about what paper weights are ideal for the printer.
    • The presence of foreign objects inside. It is not uncommon for paper trash to enter the printer. These can be paper clips, caps, staples, pencil lead.
    • Worn or damaged rollers.

    This manual is suitable for most printing devices. Therefore, this guide will help you understand what to do if paper is jammed in your Canon printer. Carefully removing the paper will allow you to use the technique for a long time.

    In any case, the printer says: paper jam. What to do in this case? Effective recommendations will help. With their help, it will be possible to correctly remove the sheets, and then continue to work with the device.

    Why paper jams in the printer, possible causes

    The jamming of the sheet printer is not a serious problem, but without fixing it, it will not work. Most often this happens for the following reasons:

    • Poor paper quality. Those who are accustomed to using low quality paper (newspaper) or to print on the blank side of an album sheet already in use will definitely have to face “chewing”. This also applies to crumpled or torn sheets.
    • Moisture of sheets. Paper sheets stored in a room with high humidity may stick together, causing the printer to stop working.
    • Sheets are too thin / thick. If the device is configured to print using thick sheets (cardboard), ordinary A4 landscape sheets will not work for it.
    • Dryness of sheets. Overdried electrified sheets will stick together, just like wet ones. As a result, the printer crumples an extra sheet.
    • Foreign objects. A paper clip or clip that has not been removed can stop the work of office equipment and even send it for repair.
    • Sloppy styling. Sheets that are not stacked neatly in the tray will be difficult to pick up on the rollers. At best, documents or images will be printed obliquely, at worst, the printer will “jam them”.
    • “False alarm”. Technique that is configured to work with one type of media, in fact, working with another, can generate a false jam signal.

    In addition to the above reasons, problems in operation can be triggered by wear on the rollers, or breakdowns of other working mechanisms. In this case, the problem can be corrected only by contacting the service center.

    How to fix the problem

    Important! The first thing to do if the printer wrinkles the paper is to turn it off and on again. If a slight jam occurs, the drum will be able to rotate the jammed element when turned on again.

    If the problem remains in the same place, you need to do the following:

    • Turn off the printer by pressing the button and unplug it from the mains.
    • Gently open the tray and remove the contents.
    • If the edge of the jammed sheet is visible, take it with both hands and gently pull it down or toward you, being careful not to tear the paper apart. In most cases, this will fix the problem.
    • In cases where the edge is not visible, you need to open the printer case. For these purposes, there is a special button.
    • After opening the case, you need to grab the visible paper by the free edges and try to gently pull it out.
      Important! If the paper is torn and pieces are left somewhere inside the machine, do not try to remove them yourself. It is forbidden to use foreign objects, such as a stationery knife or scissors, as they can damage the parts of the org. technicians.
    • After the paper is removed, the case must be closed, neatly put the paper in the tray and return it to its place.
    • The printer is connected to the network and continues to be used normally.

    What to do if a paper jam occurs in the printer

    If the printer stops working, accompanied by a beep or blinking of the indicator in red, an error has occurred. The most common cause of a problem is a paper jam while feeding. What to do if the printer has jammed the paper,

    How to prevent recurrence

    So that the process of removing wrinkled sheets does not become a daily activity and the printer stops chewing on paper, Honor needs the following features of operating printers:

    • Carefully monitor the quality of the paper you place in the tray.
    • Do not overload the tray too much or, on the contrary, put 2-3 sheets in it.
    • Make sure that the paper inside the tray is stacked neatly and evenly.

    Attention should be paid to the settings of the printer via a computer:

    • Under “Start” find “Control Panel”.
    • In the “Devices and Printers” window, select the device connected to the PC.
    • By clicking on the name with the right mouse button, in the pop-up window select “Print settings”.
    • The Paper tab contains the Type pop-up menu.
    • To prevent jam problems, select “detected by printer” from the pop-up list.

    If the device systematically “chews” working papers, it must be taken to a service center. There, specialists will find the cause of the malfunction and will be able to eliminate it.

    NNCXV.INFO 2021