The printer is connected but says that it is not connected

Printer status disabled how to enable

Nowadays, printing has become an integral part of the existence of any company and organization. Even at home, we use paper media. They are necessary for the creation of archives, reporting and documentation. However, with the fast pace of life, the need for printing and the volume of various documents has increased significantly.

Disconnected printer

In order to realize the normal quality and productivity of printed documents, mankind has created various printing devices. Nowadays, printers are used to perform this task. They can differ significantly in the materials used in the manufacture, in the way of functioning, the design of the product, but the main function when using them is to ensure fast and high-quality conversion of information from an electronic format (stored in computer files) into a printed form.

If you have recently purchased a printer and are just starting your acquaintance with the equipment, you should carefully study the instructions and operation manual attached to the basic set of purchased equipment. But in these documents it is not always possible to find answers to questions of interest, they only present a standard set of actions and instructions for connecting equipment to carry out normal functioning.

For more information, it is worth reading the various sites on the Internet. Today we will talk about one of the possible problems when printing documents. We will talk about program failures, in which the value is set to “disabled” even when the equipment is connected to the network.

What does the status of the printer mean?

See what a paradox, in the “Print Management” console the printer is disabled, although it is turned on in fact, since it responds, its web interface is available and it is accessible by the Ping command. A funny situation, everything seems to be available over the network, but users cannot print. If you see the status “Disabled” or in the English version “Offline”, then do not rush to get upset, everything is fixable, below I will give a detailed aLGorithm of my actions that will help you return your printer to working condition. This is how it looks live.

Causes of the problem

What does the “Disabled” status mean? In fact, the system “sees” the device, but in reality it just stands on the bedside table. If the computer says that the printer is turned off, you need to figure out what caused the machine to malfunction.

There are several of the most common reasons:

  • The device is not connected to a computer or electrical network;
  • Uncontrolled operation mode is enabled;
  • The cartridges are dirty or out of ink;
  • Problems with the print service;
  • Driver problems.

How do I turn on my HP printer with a Disabled status? The first step is to perform the simplest and most banal action, disconnect the device from the power source for a few seconds, then reconnect.

Most modern models are equipped with an automatic diagnostics system (during the debriefing process, a light indicator on the panel will blink). After the analysis has been carried out, the printer will return to working condition, and the LED will be on continuously.

If this action does not help to solve the problem and the computer still says “printer is disabled”, check if the USB cable is connected.

Important! Does the LED blink continuously when you turn on the printer? This may indicate that the ink cartridge is out of ink, just replace it. Surface contamination can also cause the failure; to fix the problem, wipe it with a clean cloth and restart the computer along with the printer.

How to turn on the printer with the status “Offline

The diagnostic aLGorithm boils down to the following points:

printer, connected, says
  • First, if you find the printer unavailable in the print management console, the first step is to check the network accessibility, for example, via the web interface or ping. If your device responds, then go to the second point
  • As they say, seven troubles one reset, try restarting your printer, pull out the power cord for 20 seconds and plug it back in. The device will boot up in a minute (I have already described everything in detail in the article, when I did not print the printer, do not be too lazy to read it). Then we check its status on the server. If it doesn’t help, then try the following method.
  • There is a long known problem with printing devices and it is related to the SNMP protocol. The operating system Windows 7 and above, automatically tries to poll the network printer using the SNMP protocol, this is done in order to determine whether there is a problem on the printing device or not. All modern printers have such functionality, and if your print server for some reason could not receive a response from your printer, then it will give it the Offlie status in the control console, although it will be available.

In order to check if this is the cause of the malfunction, you need to follow these steps. Open the Print Management snap-in and go to the properties of the desired printer.

Then select the required port and click the “Configure Port” button. In the “Standard TCP / IP Port Monitor Settings” window that opens, uncheck the “SNMP status enabled” checkbox and save the settings.

In the English version, select “Confirure Port. SNMP Status Enabled”

After all these steps, your printer status is disabled, will change to “Ready or Ready”. Please note that before the settings I had 40 jobs in the print queue.

After half a minute, the jobs began to be sent to print, as you can see there are already 37 of them. Congratulations, we took our printer out of the Offline mode.

  • If disabling SNMP did not help you and your printer is turned off again although it is available, try restarting the print service (Spooler), but note that this will affect all printing devices, they will not be available at the time of restart.
  • If this did not help the same, then try to disable the two-way data exchange for your device, in some cases this can have an effect.
  • Another option would be to recreate the print port, as described by the link on the left, this sometimes helps when your printer is offline, but available over the network.
  • You can also use the MIcrosoft Printer Diagnostic Tool (Print Spooler Cleanup Diagnostic Tool)
  • If there is a conflict between several drivers of two printers or more, then isolation of the print driver will help you.
  • Be sure to check your firewalls and network devices to see if they are blocking SNMP traffic.
  • On some printers, it helps to manually set the SNMP name to “public”
  • Make sure that your printers are not set to stand-alone or suspend mode, although you would see it in statuses, but just in case
  • Try to diagnose with the Print-Spooler-Repair-Tool
  • Editing the Windows Registry, you need to add an additional key on your print server. To do this, open the Windows Registry Editor and go to the branch:

And create a new DWORD key here with SNMPLegacy name and value 1.

  • If you still have the Disabled status on the printer, then you have something with karma, try using proprietary utilities from the manufacturer, for example, HP has HP Print and Scan Doctor, others have their own, the main thing is not to give up.

Printer status is off (offline), we decide in a minute

Good day! Dear readers and guests of the most popular IT blog pyatilistnik.org. Surely many organizations use a centralized print server, and this is correct, since everything is convenient for management from one place, and if any problems arise, they are also localized. Today I was approached by representatives of technical support, with such a question. They stopped printing in one of the branches and the printer status in the management console was “Offline”. There are many jobs in the print queue. There were about half of such printers on the server. Let me show you how I got out of this situation without restarting the print server.

Checking the printer

Before proceeding with the more complex steps of correcting the problem, we recommend that you make a basic diagnosis of the health of the printing device at the physical level. Check in detail such moments, and if necessary, eliminate the malfunction.

  • Failure. Turn the printer off and on after a few seconds. Reboot your computer. Perhaps this is a common one-time failure of some of the systems.
  • Connection quality. It is important that all wires used are intended to be used without

Why is my Mac printer not connected to the network?

How to fix printer connection problem on Mac

If you’re having trouble printing documents from your Mac using your printer, the problem could be somewhere between the two sides of the printing process, from your system installed to your connection to the copier or the printer itself. If you get an error that the printer is not connected to your Mac, you need to contact support for an immediate solution.

READ  What does a laser printer cartridge consist of?

How to fix problems connecting your printer to your Mac?

work great with Mac computers after successful installation. But if you receive a message like “printer is not connected” then the problem is serious and you need to fix it to start printing again.

If you have problems connecting to the printer, check if the printer is in the “On” mode. Or “Off”. If the printer is on and you encounter a problem, the problem may be due to other reasons such as the connecting cable, toner compatibility, out of paper or paper jams, etc.

Check the connecting cables between the printer and your Mac to make sure everything is connected correctly. If there is a problem with the cable, replace the cable with a new one and try printing. But if the printer again reports that the printer is not connected, the problem is with the other part. Contact Support to resolve the issue immediately.

A recent OS or software update may cause connectivity issues with printers. Updating the printer driver may cause compatibility issues and therefore a connectivity issue. Thus, if you have updated your Mac OS or your printer driver, try uninstalling the updates.

Printer drivers and print management software, and a mistake in any of them may result in distorted output. Installing drivers for the wrong printer model or the wrong operating system version can also cause this issue. Visit your printer manufacturer’s website and download the latest version for your printer model, if you already have the latest version, try reinstalling it as it will replace any corrupted files.

my printer says it is not connected but it is. HP Support Community

Thank you for contacting us on the HP support forums. I came across your post and would like to help.

As far as I understand, you have an HP PSC 1200 series printer. I read that the printer is disabled. The printer is connected via USB and the problem persists across computers.

Evidence points to a driver problem.

I suggest you try installing the built-in printer drivers from the Microsoft operating system. The steps in the “Install the printer driver using the Add Printer Wizard” section of this HP document will help.

When you select drivers for your HP PSC 1200 series printer and if the problem persists, try repeating the steps again, and this time select and install the drivers for the HP Deskjet 990c and install them. Drivers for HP Deskjet 990c will help with this.

Hope this helps. Keep me informed. Take care of yourself!

Re: my printer reports that it is not connected, but it is there. HP Support Community

Thank you for contacting us on the HP support forums. I came across your post and would like to help.

As far as I understand, you have an HP PSC 1200 series printer. I read that the printer is disabled. The printer is connected via USB and the problem persists across computers.

Evidence points to a driver problem.

I suggest you try installing the built-in printer drivers from the Microsoft operating system. The steps in the “Install the printer driver using the Add Printer Wizard” section of this HP document will help.

When you select drivers for your HP PSC 1200 series printer and if the problem persists, try repeating the steps again, and this time select and install the drivers for the HP Deskjet 990c and install them. Drivers for HP Deskjet 990c will help with this.

Hope this helps. Keep me informed. Take care of yourself!

Why does it write that the printer is not connected, although it is connected: what to do, reasons

Many people are familiar with situations when a laptop or computer says that the printer is not connected, although it is connected. As a result of this message, printing in the home or office does not work. When trying to print a photo, picture or plain text, there may also be a notification about the status “printers not installed”, “unavailable, check the power cable connections”, “not installed correctly”.

As practice shows, the problem is relevant for local and network printers, regardless of the method of connecting equipment to a personal computer. We will describe in detail what to do in such a situation in this article. We will consider in detail the physical check of the device, the presence and relevance of drivers, the correct print settings, we will check the operation of all the necessary services of the operating system. The instruction is applicable to any model of equipment from HP, Canon, Epson, Samsung and other manufacturers.

Solved: The computer reports that the printer is not connected. HP Support Community

Welcome to the HP Support Forums. I came across your post and would like to help.

I understand that you have an HP DeskJet 3630 All-in-One printer and is connected wirelessly. I read that when you try to print, you get a message that the printer is not connected. But when you check, it turns out that the printer is connected. You turned off the computer, router and printer and then turned them on, and the problem persists. I appreciate your steps and definitely did a good job.

I would like to know the following information to help you better:

In the meantime, I recommend that you follow these steps to isolate the problem and arrive at a fix:

  • Disconnect the power cord from the printer while the printer is still on.
  • Disconnect all other cables if a printer is connected.
  • Press and hold the printer power button for 15 seconds.
  • The printer should be plugged directly into a wall outlet, not a surge protector. Plug in the power cable for printing and the printer should turn on by itself. If the printer does not turn on, turn it on manually.

Post the above steps to let the printer communicate with your Mac. If the problem persists, I recommend that you download and install a firmware update for your printer. You may need to connect your printer via USB to install the firmware update. After the firmware is installed, you can try to configure the printer wirelessly again.

Hope this information helps. Please let me know how it works. All the best!

How to activate a device with a “Disabled” status?

The most common cause of this failure is a software problem or incorrect settings. Before dealing with the question: how to “get” the printer to work again, check its status and the specified parameters.

Go to the “Devices and Printers” section through the control panel, find the “frozen” device and check if it is connected to the computer. In the “Device Status” window in the “Printer” category, clear the checkboxes opposite the “Paused Printing” and “Offline Mode” lines. Sometimes it is necessary to “clean” the print queue.

Printer says it is disabled: troubleshooting options

It doesn’t matter what printing device you use, even the most sophisticated and expensive printer one day, instead of the result, may give you an inscription that the device is turned off.

Network printer is not connect error: 0x0000007e

Causes of the problem

What does the “Disabled” status mean? In fact, the system “sees” the device, but in reality it just stands on the bedside table. If the computer says that the printer is turned off, you need to figure out what caused the machine to malfunction.

There are several of the most common reasons:

  • The device is not connected to a computer or electrical network;
  • Uncontrolled operation mode is enabled;
  • The cartridges are dirty or out of ink;
  • Problems with the print service;
  • Driver problems.

How do I turn on my HP printer with a Disabled status? The first step is to perform the simplest and most banal action, disconnect the device from the power source for a few seconds, then reconnect.

Most modern models are equipped with an automatic diagnostics system (during the debriefing process, a light indicator on the panel will blink). After the analysis has been carried out, the printer will return to working condition, and the LED will be on continuously.

If this action does not help to solve the problem and the computer still says “printer is disabled”, check if the USB cable is connected.

Important! Does the LED blink continuously when you turn on the printer? This may indicate that the ink cartridge is out of ink, just replace it. Surface contamination can also cause the failure; to fix the problem, wipe it with a clean cloth and restart the computer along with the printer.

Restarting the print service

It happens that the device itself works properly, but the print service does not function correctly. In this case, use the services.msc command to get into the services directory. The command must be entered in the “Run” console (to call it, use the WinR combination), find the required service there (“Print Manager”), stop its work by pressing Stop. After that, disconnect the device for one minute from the power source, re-enter the service and activate the HP printer.

READ  Printer Stopped Printing From Computer

Driver problems

Often, the computer writes that the device is turned off if there are problems with the drivers (outdated, important files are damaged, malfunction, etc.).

There is only one way to fix this, completely remove all drivers from the PC, for this use the “Device Manager” section. If they are “visible” in the installed programs section, it is better to remove them from the “Programs and Features” section. Next, download the latest drivers, you can find them on the official website of the HP manufacturer and install on your computer.

You can solve this problem even easier and faster. An outdated driver can be updated to the latest version using the dedicated Driveer Booster.

Fixing utilities

HP printer says “Disabled”? Install special software on your PC that will automatically fix device problems. To fix minor malfunctions, the Fix it Center utility program is suitable, but for full diagnostics and solving various problems with any device, use the HP Print and Scan Doctor.

We hope our tips will help you quickly deal with the problem yourself, without calling a specialist. Save not only time, but also money. However, in most cases, special knowledge and skills are required to troubleshoot a problem. You can check for yourself whether the machine has jammed the paper, whether the cartridge is installed correctly, remove dirt or foreign objects that have entered the printer.

Using HP Print and Scan Doctor (Windows)

Use HP Print and Scan Doctor on your Windows computer to diagnose and fix print and scan problems.

Make sure paper is loaded in the main tray, then turn on the printer.

Download HP Print and Scan Doctor and follow the instructions to install and open the tool.

On the welcome screen, click Start. to select a printer and run diagnostics.

If the printer is not found, click My device is not listed and follow the instructions to troubleshoot connection problems.

Solve printer wireless problems

Check for network problems and setup requirements if the printer cannot be found during software installation or print jobs over the wireless network.

Problems connecting to the network. Move the printer and computer or mobile device closer to the wireless router, and then check to see if the signal quality has improved. Try opening a website to check if your internet connection is working properly. If the Wi-Fi network is slow or unstable, restart the router by unplugging the power cord, waiting 15 seconds, and plugging it back in.

The printer is off or in sleep mode. Tap the control panel menu or press the power button. to wake up the printer and put it into a ready state. Sometimes the printer status may appear as “Offline” when in fact it is ready to use.

Checking the network connection status of the printer. Make sure the wireless signal is turned on and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to the wireless icon or button. make sure it is turned on. If it is off or blinking, the printer is unplugged.

Printers with touch screens. Open the Wireless Setup Wizard from the Wireless menu. Settings or Network Setting. Select the network name and then enter the password to establish the connection.

Printers without touch screens. Press and hold the wireless button on the printer until the light starts blinking. Press and hold the WPS button on your router within two minutes. The light on the printer stops flashing after a connection is established.

Restarting devices. Restart the printer and mobile device to reset possible error conditions.

Prints a wireless test report. Search for your printer model on the HP Customer Support website, and then search for the self-test page. to find a document about printing and evaluating a report.

Turns on Bluetooth during printer setup (Android and iOS only). HP Smart app uses Bluetooth to find the printer and set up a wireless network connection.

Resetting the printing system (Mac)

A printing system reset can resolve any error conditions by deleting all HP and third-party printers, unfinished print jobs, and printer settings.

Resetting the printing system deletes all printers. After resetting the printing system, you must re-add printers to the queue.

Click the Apple icon. select System Settings. then select Printers & Scanners. Print & Scan or Print & Fax.

Right-click or press the control key and left-click anywhere in the Printers list, then select Reset Printing System.

Enter the administrator name and password, then click OK. to reset.

After completing the reset, add the printer again. Click the plus sign. select your printer from the list, then click Add.

Reinstalling the HP print driver (Windows)

Uninstall and Reinstall the Print Driver on a Windows Computer.

Disconnect all USB cables from the printer.

In Windows, search for and open Add or Remove Programs.

Find your HP printer name in the list of programs.

If you find your printer, select the printer name, then click Remove.

If you can’t find your printer, search for and open the Printers & Scanners section. select your printer, then click Remove device.

If a User Account Control message is displayed. click Yes.

Follow the instructions to complete the uninstallation of the software, then restart your computer.

Go to 123.HP.com. to download and install the latest print driver.

Solve printer connection problems

Identify and Resolve Printer Connection Problems.

Solve printer connection problems

Identify and Resolve Printer Connection Problems.

Solve Scanner Connection Problems (Windows)

Identify and Resolve Scanner Connectivity Issues on a Windows Computer.

Complete the following procedures in the order presented. Use the printer after each procedure to check if the problem has been resolved.

Check the printer connection

Turn the printer off and on again to restart it. Wait a while for it to come on alert.

  • Check the connection problem

If your printer is connected with a USB cable, make sure the cable is not damaged and is securely and correctly connected. Also check the USB port and clean the ports in case something inside the port is obstructing the USB connection.

If your printer is connected via wireless or bluetooth, follow the instructions that came with your device to properly connect the printer to wi-fi or bluetooth.

How to Fix the ‘Printer Cannot Be Contacted over the Network’ Error on Windows 10/8/7 [Tutorial]

The solution to the problem varies by manufacturer and printer, for example, operations vary from HP printers to Brother printers, so we will not cover them here and you should refer to the product manual.

  • Check your network connection

Since network problems can also cause the printer not to connect, you should also make sure that the internet connection is working when you are using the printer.

Update printer driver

A missing or outdated printer driver may cause the system to report that the printer is not connected, so make sure the printer driver is up to date.

Updating the printer driver to the latest version can not only solve any possible printer problems such as printer not printing, printer error, etc., but also give you more options when printing.

There are two ways to update the printer driver: manually and automatically.

Manual: You can manually download a printer driver from the manufacturer and install it on your computer. Be sure to download the latest correct version compatible with your Windows system. Since this depends on the manufacturers and models of printers, we will not cover this here.

Automatic: If you don’t have the time or patience, you can do it automatically using special programs, for example, Driver Easy.

Such programs will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running on, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about installation errors.

Solving problems in which the system displays a message that the printer is not connected

If your printer does not connect to your computer. do not worry. The solutions in this article make it easy to troubleshoot printer problems.

Why does the computer say that the printer is not connected? The reasons are different. It is likely that your USB cable is damaged or the printer is not detected by your computer. There might be something wrong with the printer driver.

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If you suddenly have a problem with your printer connection or it never worked over the network, you can try the following steps to fix the problem.

Try these fixes

  • Check the printer connection
  • Update the printer driver
  • Solve printer problems
  • Restart the print spooler service

Note. Make sure your printer is working properly before starting work. If there is a problem with the printer itself, try contacting the device manufacturer.

Solve printer problems

You can also try a troubleshooting tool to diagnose and fix printer problems. Here’s how to do it:

  • Open the control panel on your computer and select large or small icons in the upper right corner.
  • Click “Devices and Printers”.
  • Find your printer, right-click on it (it can sometimes appear as undefined) and select Troubleshoot.
  • Let your computer fix the problem. Follow the instructions on the screen to fix it.

Restart the print spooler service

The Print Spooler service distributes print jobs and handles communication with the printer. If the service is down, you will not be able to print and your printers will not be connected. This way you can restart the print spooler service to fix the problem.

  • On your keyboard, press the Windows logo key and the R key at the same time to bring up the Run window.
  • Enter the command services.msc and click OK.
  • Scroll down and find the Print Spooler Service.
  • If the service is running, right-click the service and select Stop. then right-click the service and click start to restart the service. If the service is not working properly, right-click it and select “Start” to start the service.
  • Restart your computer and try printing again, make sure your printer is now connected.

That’s all. I hope this post comes in handy and helps solve the problem when the operating system says that the printer is not connected. If you have any questions, feel free to leave comments below.

How to clear the printer queue?

On-screen printer management software allows you to cancel out of queue jobs and pause the entire print function. These pauses persist until you explicitly cancel them. When your print queue is dangling, every project you print ends up at the bottom of the pending jobs list, none of which go into print state. If you’ve opened your printer management software, you can check for and remove the holds that are preventing your hardware from responding. Also, look at the front of your device for signs that someone has manually put it into standby mode and press the appropriate key labeled “Online,” “Go,” or similar. to re-enable.

Checking the printer

Before proceeding with the more complex steps of correcting the problem, we recommend that you make a basic diagnosis of the health of the printing device at the physical level. Check in detail such moments, and if necessary, eliminate the malfunction.

  • Failure. Turn the printer off and on after a few seconds. Reboot your computer. Perhaps this is a common one-time failure of some of the systems.

My printer is not printing and everything is connected perfectly | Small business

Elizabeth Mott Updated August 1, 2018.

Printers that don’t respond when you send them an output can prevent you from meeting company deadlines or meeting workday goals. not to mention the frustration they cause when you stop working put on your troubleshooting hat. The fact that your printer is turned on looks like it has a book data connection does not mean that everything is in order in the output area. Add a few basic items to the diagnostic checklist and you can begin troubleshooting the problem. stamp.

Solved: The computer reports that the printer is not connected. HP Support Community

Welcome to the HP Support Forums. I came across your post and would like to help.

I understand that you have an HP DeskJet 3630 All-in-One printer and is connected wirelessly. I read that when you try to print, you get a message that the printer is not connected. But when checking it seems like the printer is connected. You turned off the computer, router and printer and then turned them on and the problem persists. I appreciate your steps and definitely did a good job.

I would like to know the following information to help you better:

  • Does the printer print from other devices (if any) connected to the network name?
  • Have there been any software updates or changes on the Mac since the problem could have started?
  • Printer works fine when connected via USB?

In the meantime, I recommend that you follow these steps to isolate the problem and find a fix:

  • Disconnect the power cord from the printer while the printer is still on.
  • Disconnect all other cables if a printer is connected.
  • Press and hold the printer power button for 15 seconds.
  • The printer should be plugged directly into a wall outlet, not a surge protector. Reconnect the power cord for printing and the printer should turn on by itself. If the printer does not turn on, turn it on manually.

Post the above steps to let the printer communicate with your Mac. If the problem persists, I recommend that you download and install a firmware update for your printer. You may need to connect your printer via USB to install the firmware update. After the firmware is installed, you can try to configure the printer wirelessly again.

Hope this information helps. Please let me know how it works. All the best!

What to do if the printer is not connected

Disadvantages of consumables

Many printers go offline when they run out of paper, ink, or toner. You can check ink levels using the onscreen print manager, which you use to track output jobs and other printer functions, but the main source of status information is the front panel display. devices. Observe the paper tray warning, blinking ink, or toner low message and replace the consumables as needed. Even a complete set of consumables cannot eliminate paper jams or jams, which will also damage the device until you fix the problem.

Bad connection. How to reset the connection to the printer?

When it comes to transferring data between printers and computers, looks can be deceiving. The cable you pulled out of your desk drawer or cabinet to connect a new printer may be the same cable you intended to throw away when it was found to be inoperative. A printer connected to a USB hub in a system with too many peripherals to be connected directly may not work in this mode. Even if your configuration appears to be correct, replacing a new cable or reconnecting the printer to a port on your computer may resolve the issue. Wireless systems are also potentially problematic. Turn off the printer and restart it to reset the printer-side settings. If this is not the problem, check the connection on the wireless router and reboot the router.

Driver software

The print driver software manages the communication between your printer and your computer, allowing your applications to send document data for successful printing. If you have installed the wrong or outdated driver, or you have updated your operating system without providing your driver with an equivalent update, the software that is supposed to control the output might interfere with this instead. Even a driver that worked one day can stop working the next due to data corruption. Visit your printer manufacturer’s website to download an updated driver.