The printer prints but does not scan what to do

The scanner does not work on a Canon printer

Often, printer owners face one of the very common problems and then try to figure out and understand why the Canon printer does not scan at all or has stopped scanning now. The reason for such a problem can be very different, for example, sometimes it lies in the printer, or the printer happens to be in order, and all because of the personal computer, since either a driver error, or the printer was not connected to the computer exactly. In order for us to find the cause of the problem and figure out why our scanner is not working at the moment, we just need to consider a few of the most logical reasons, and after we find them, we need to try to programmatically eliminate them. First, you should make sure that the installed scanner is currently in a stable working condition, and then you need to check it by connecting it to another personal computer. If these did not help in any way, then the best solution, of course, is that you turn to the services of service centers.

Now we will consider the most possible reasons, we will also talk about methods that will help to eliminate them. So what to do when the printer stops scanning?

Why Canon Scanner Doesn’t Work

printer, prints, does, scan

To understand why the Canon printer does not scan, first of all pay attention to the computer, which, together with the printing device, must be turned off, and then disconnected from both devices the power cable. Wait about a minute, and after reconnecting power, turn on both devices. By doing this, the memory of the computer and the multifunction device will be cleared, allowing the multifunction device to operate normally.
But if the scan did not start, and the previously working multifunctional device began to issue various error codes, then be sure to eliminate them in a timely manner. You can find their detailed descriptions in the instructions supplied with the printer. In addition, a multifunctional device of almost any model makes it possible to perform scanning and copying in the so-called. service mode. To start it, first of all, turn off the device itself. Then hold down the “Reset and the” Power. Then release the first button and press it twice (for different models, the number of such clicks may be different. read more in the device’s instruction manual). Finally release Power and check if the printer is responding to scan commands.

Why won’t the Canon printer scan?

If the printer does not scan and the above recommendations did not help you, then be sure to try reconnecting the USB cable. Pull it out and plug it into a different port on your PC. It is advisable to organize such a connection not via a USB hub, but directly to a personal computer. Then, first of all, check if the PC began to see the printing device connected to it. If the printer has become visible to the computer, then try scanning and printing a couple of sheets.

Another reason the printer prints but doesn’t scan is because of the scanner drivers that the user simply forgot to install. The question arises, what to do in this situation? So, if the PC does not see the scanner for this very reason, then download the appropriate drivers from our website or from the website of the manufacturer of your office equipment and install it. If you do not know what to download specifically, then it is better to download the full device driver. In addition, the reason may even lie in the installed driver, which simply “crashed”. In such a situation, you will have to first uninstall it and install the updated version.
Scans another device. a scanner. It is he who can convert into electronic format (digitize) various images, documents and other things.

It’s another matter when the scanner and printer are combined in one device. In this case, the question is quite justified (let’s lower our eyes to the curvature of the wording)
Canon printer won’t scan what to do?
Everything is very individual, so I won’t talk about the reasons without seeing the patient. Here are a couple of universal tips that can help.
Replacing the cable with a shorter one
In some cases, changing the USB cable to a shorter one can help. The trick is that some peripherals may not work correctly when the cable length is more than 1.5m. Some devices work, while others fail. Technomagic, in a word.

Installing the latest drivers
Any brand of printer has its own official website where you can download the latest drivers. Sometimes the drivers that came with the purchase become outdated (for example, when the user changes the OS) and new ones stop working.
Correct setup and connection
Do everything according to the instructions, do not forget to make the printer the “default printer” (we go through the control panel and change it)
Cartridge stitched incorrectly
Printing problem? If difficulties arose after refilling the cartridge, then it is incorrectly stitched.
Clear “print queue”
The fact is that for combined devices (printer-scanner-copier), the simultaneous performance of functions is technically impossible. Those. it will not be able to print and scan at the same time.

Why the MFP doesn’t scan, but prints

A fairly common problem faced by MFP owners is that the scanner does not work, while the printer is functioning normally. This situation is common not only during the first installation of the product, but also happens with devices that have worked well for their owners for a long time. Below we will consider the most common reasons leading to the inoperability of the scanner and how to eliminate them.

Possible reasons why the MFP does not scan, but prints

The reason for the situation when the device does not scan, but prints and copies, may be various factors, which can be conditionally divided into two groups:

The hardware includes malfunctions of the scanner itself, the connecting cable, or the USB port of the PC. Software reasons often lie in an uninstalled or incorrectly working device driver, or software incompatibility with your version of the operating system.

What to do if the MFP won’t scan

You should start troubleshooting based on whether this is the first installation of the scanner on this PC, or it has been working for some time.

If you have previously successfully used the scanner, and then at some point it stopped working, then the very first thing to do is to restart it at the same time with the PC, disconnect it from the power for a few minutes, and also check the reliability of the USB cable connection to the device.

If this does not help to correct the situation, then you should make sure that the scanner is working properly in hardware. Any user should understand that a multifunctional device combines a scanner and a printer in one housing. And the operability of the printer does not mean the operability of the scanning module. The easiest way to check the health of the scanning module is to disconnect the device from the computer and try to make a copy of any document offline. If you succeed this is a good sign, if not, then, most likely, you cannot do without contacting the service center.

If you are convinced that the device functions in offline mode (copier mode), you should continue to search for the reason for the inoperability of the device when connected to a computer.

The next thing to check is the serviceability of the communication line between the MFP and the PC. Ideally, if possible, you should take a new USB cable and connect it to a different port on your PC, or at least just change the USB port to which the device is connected.

IMPORTANT! The MFP should be connected directly to the USB port of your PC, bypassing any splitters and USB hubs.

If manipulations with the cable did not help, then with a high degree of probability, it can be argued that the problem is in the MFP scanner drivers installed on the PC or their conflict with the drivers of other devices.

As a rule, a set of necessary drivers is supplied with your MFP. The problem may be that each version of the driver is designed for a specific operating system, and accordingly, when installing updates, the existing driver may stop working.

In this case, you need to do the following:

  • download the latest drivers for your MFP from the manufacturer’s official website, compatible with your operating system;
  • disconnect the MFP from the PC;
  • go to the tab of installed printers and scanners and remove from it all unused devices and the problematic MFP;
  • to restart a computer;
  • connect the USB cable and wait for the PC to determine the type of the connected device;
  • install the MFP on this PC using the latest drivers downloaded earlier;
  • to restart a computer.

After completing this aLGorithm, you will completely reinstall the drivers for your MFP on the PC, eliminating the existing problems.

Be careful when downloading drivers for MFPs. Some manufacturers install the scanner drivers separately from the printer drivers.

Why the MFP doesn’t scan, but prints

MFP is a convenient compact device with which you can easily and simply scan and immediately print any document you need. It combines two independent devices at once. a printer and a scanner and can additionally be used as a copier. One of the most common malfunctions associated with the operation of the MFP is the failure of the scanner while the printer remains operational. At the same time, this situation is possible both at the first connection of a new, just purchased device, and after its sufficiently long and serviceable operation.

In most cases, this malfunction can be eliminated by yourself without contacting the service center specialists. Today we will consider the main causes of this kind of malfunction and how to fix it yourself.

Possible reasons why the MFP does not scan, but prints

The main reasons why the MFP does not scan can be triggered by certain factors. They are conventionally divided into two main groups:

  • Hardware. imply a breakdown of the scanning mechanism itself, its cable or USB port;
  • Software. consists in the absence or incorrect installation of the device software, its incompatibility with the PC operating system or the need to update it.

What to do if the MFP won’t scan

You should look for the source of the breakdown based on whether you first connected the device to a PC or it has worked for some time.

If you have already used the device before, and it functioned properly, then you should try to perform an elementary reboot of the device and PC. Along the way, check how well the connecting wires are plugged in and whether the contact between the device and the PC is not interrupted.

In case of ineffectiveness of the actions taken, check if the scanner works at all. The fact is that the combination of a printer and a scanner in an MFP does not imply that if one of the devices breaks down, the other will fail along the way. The easiest way to check the scanner is to disconnect the scanning module from the PC and try to make a copier in offline mode. If everything went well, then there is no serious breakdown. Otherwise, unfortunately, you cannot do without a visit to the service center.

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If the MFP works in copier mode, we continue to search for the problem.

The next stage of the search will be to check the communication line between the MFP and the PC. If possible, replace the USB cable connecting the device with the PC. it is very likely that the reason for it is an open or poor contact.

If this does not help, then the most likely cause of the malfunction is the lack of drivers or their mismatch with the connected device. Usually, a disc with the necessary software is included with the MFP. Try reinstalling the driver. In addition, we must not forget that the software supplied with the MFP simply may not correspond to the operating system you have installed, in this regard, a conflict between the two programs is very likely and, as a result, a problem with the operation of the scanner. In this case. Try to go to the manufacturer’s website. there, in the device technical support section, you can search for a suitable driver.

Having found the driver you need, you should perform a number of sequential steps:

  • download it to your PC. after downloading it will be possible to find it in the “Downloads” folder, unless you specified a different location when downloading;
  • disconnect the MFP from your computer;
  • go to the installed equipment tab and remove devices that you do not use, including your faulty MFP;
  • restart the computer;
  • connect the USB cable and wait until the PC recognizes the type of device connected to it;
  • install the MFP on your PC using the drivers downloaded from the manufacturer’s website
  • restart the computer.

If all actions were performed by you correctly and in the correct order, the problem should be eliminated.

When downloading software for the MFP, be careful. for some devices, the printer and scanner drivers are downloaded and installed separately.

Problems with Wi-Fi connection

Make sure the Wi-Fi signal is good enough. Try reconnecting after turning off and back on Wi-Fi on the laptop.

It is desirable that there are no devices that emit strong electromagnetic waves (microwave ovens, speaker systems, cordless phones, etc.) near the MFP. It is also recommended to restart the router. double-press the power button on the dispenser.

Software reasons

  • Make sure the correct device model is selected in the scan settings step. It is especially important to control this when there are a large number of connected printers. Windows can choose a different device itself. It is recommended to make the printer the default so that the correct machine is specified the next time you scan.
  • The complete absence of drivers, their damage due to viruses or other factors. The solution is to install “firewood”, check the computer for viruses, followed by treatment and reinstallation of drivers. It is recommended to completely uninstall the printer driver first and then rebuild from scratch. After a reboot is performed.
  • Driver incompatibility with the Windows version. This usually happens on outdated models of technology, for which the software is no longer updated, and Windows is constantly being improved. Then it will be possible to scan only on another computer with a suitable OS version.
  • Try using a different scanning program. First, scan through the official programs from the developers. Then download software from third-party developers. It will not be superfluous to check scanning in standard tools: “Scanner” in Win 10, “Paint”. Read more in the article: How to scan to a computer from a printer.

Why does not the scanner work on the printer? diagnosing and fixing the problem

The reasons why the printer does not scan can be divided into software (system) and hardware. The first refers to the settings of the Windows operating system or failures in it, which relate to drivers or specific software. The second category includes malfunctions of the printer itself and components (cords, internal mechanisms, electronics).

Diagnostics of the reason why the scanner does not work should be carried out in stages and depends on whether the scan stopped running after some time or the scanner did not start immediately after connecting.

It also depends on the technique itself. If it does not scan the MFP, then the problem may additionally lie in the uninstalled driver on the device. Often there are times when the printer itself works, printing is in progress, but the scanner refuses to transfer information to the computer.

Hardware reasons

First check if the machine is connected to the PC. Go to the “Devices and Printers” window. To do this, simultaneously press the “WindowsR” key combination on the keyboard. Then run the command “control printers”.

The list of equipment must contain the scanner or printing device you need to work.

If the equipment is displayed and its icon is not lightened, does not contain any warning icons next to it (for example, an exclamation mark), then everything is fine with the connection.

Additionally, you can diagnose the device for problems. Right click on the scanner icon, select “Troubleshoot”.

Then follow the wizard step by step and if you find problems, try to get rid of them. If no problems are identified, and the diagnostic wizard writes that the device is working normally, then the reason is different.

The situation when the equipment icon is not in the equipment, or it is inactive at the moment, requires device diagnostics.

First, make sure the scanner is turned on at all. Sometimes, through inattention, users forget to press the power button. If even after pressing the button on the printer body, no indicators light up, it means that there is no power from the mains or there are problems inside the machine. In this case, inspect the cords.

    Check for strong kinks in the wires. If they are present, it is possible that the wires are damaged inside under the insulation. Then take another cable for the test and try turning it on. The same check must be done for the USB cable that connects the printer to the computer. The easiest way is to get a new cable.

The unit is operational, the cords are not damaged, but the device is still turned off, which means there is a high probability of failure of the “internal filling”. It is almost impossible for an inexperienced person to identify a malfunction. Only contacting specialists will help.

Additionally, try plugging the USB cable from the MFP into a different connector on your computer. The USB-input can simply fail or the driver can fly to it. In the first case, swapping the cable to another USB will help. In the second case, reinstalling the driver on USB controllers. Go to the device manager through the properties “My Computer” and see if there are exclamation marks next to the controllers. If available, update the drivers through the properties of a specific USB. Removing the controller and then adding it anew using the hardware configuration update function can help.

The outdated USB (1.1) interface can greatly affect the speed of office equipment. If the startup or scanning process is too slow, make a connection to USB 2.0.

For trouble-free communication of a computer with a peripheral device, it is not recommended to use a cable longer than one and a half meters and connect it through adapters, USB hubs.

A simple fix for the problem

Sometimes rebooting the entire system helps to solve the problem. Turn off your computer and MFP or standalone scanner. Disconnect office equipment from the computer and unplug the cable from the outlet. Wait 1-2 minutes for the memory of both devices to reset. Then reconnect the scanner to the computer, turn on the network.

Start up the PC and MFP (scanner), try to scan. If it works, it means that a one-time failure has occurred, which can be solved in the future in the same way. If the problem recurs too often, it is recommended to contact the service center.

Such malfunctions can occur if the printer is plugged into an outlet, which is also connected to other devices with periodic on / off (refrigerators, air conditioners, etc.).

MFP-specific problems

  • Another operation is currently in progress. For example, if sheets are being printed, then the scanner is unlikely to scan. You need to wait for the current operation to complete and try scanning again. The same goes for a hung print queue that needs to be cleared. The print job was sent, but the printer for some reason did not start printing. But the job still hangs, which means that the MFP is busy with the printing process. After removing documents from the queue, the scanner should work.
  • When there are no problems with the printer in the MFP, and the scanner does not work, the reason may be the absence of a driver for the scanning device. In most cases, a general driver is provided with the equipment or on the manufacturer’s website. During its installation, all the necessary files are copied to the system for the correct operation of all MFP nodes. But sometimes for each mechanism (printer, copier or scanner) to work, you need to install separate software. Install all driver packages from disk. If there is no disk, download the software from the office. website of the company. Be sure to restart your computer for the changes to take effect.
  • The scanner is a standalone device and even if the printer stops printing due to out of ink, scanning will continue to work. But in some models, the operation of the entire MFP may be automatically blocked if there are any problems, for example, the same empty cartridges. The same applies to the replacement of cartridges with new ones and their incorrect installation. The problem is easy to diagnose just by knowing when the scan stopped running. If after manipulating the cartridges, then the reason is obvious. As a rule, in case of problems with cartridges, indicators on the device’s case blink or a notification is displayed on the built-in display of the MFP.

Canon MFPs suffer from conflict between Canon Toolbox proprietary software and standard Windows Fax and Scan software. The solution would be to disable the latter. Go to the control panel, then to the sections “Programs”. “Programs and Features”. Then follow the link “Turn Windows features on or off”.

Find the section “Print and Document Services”, inside it, uncheck the desired item.

Restart Windows and try to make a scanned copy.

Additionally

Each MFP should be able to run in the so-called service mode. The instructions can be found in the instruction manual. Check the performance of scanning in this mode. Also check the work of the copier in offline mode without connecting to a computer. The fact is that according to the principle of operation, the copier and the scanner are similar, so if the first one does not work, then it is very likely that the device will break down and there is no way to repair it.

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Observe the indication on the MFP case. Any flashing lights or buttons can signal a problem in the MFP, due to which all other functions are blocked. Control the errors that occur on the MFP display or on the computer monitor. Error codes should be reviewed in the documentation for the device. After correcting the situation, the resumption of work should occur.

As a last resort, reset the device. How to do this is written in the instructions for the MFP.

Why does the printer refuse to scan

Often, office equipment users are faced with the need to find an answer to the question of why the printer does not scan. The cause of the problem may lie in the MFP / printer and the personal computer, or in the connection between them. To find the source of the problem and determine why the scanner is not working, you need to look at several possible causes and try to fix them. If you are sure that the scanner of the device is in working order, then check it by connecting to another PC. If all else fails, then, of course, you will have to resort to the services of a service center.

Possible reasons and ways to eliminate them

So what if it doesn’t scan the MFP? First of all, pay attention to the computer, which, together with the device for printing, must be turned off, then disconnected from both devices the power cable. Wait about a minute, and after reconnecting power, turn on both devices. By doing this, the memory of the computer and the multifunction device will be cleared, allowing the multifunction device to operate normally.

But if the scan did not start, and the previously working multifunctional device began to issue various error codes, then be sure to eliminate them in a timely manner. You can find their detailed descriptions in the instructions supplied with the printer. In addition, a multifunctional device of almost any model makes it possible to perform scanning and copying in the so-called. service mode. To start it, first of all, turn off the device itself. Then hold down the “Reset” and the “Power” button. Then release the first button and press it twice (for different models, the number of such clicks may be different. read more in the device’s instruction manual). Finally release “Power” and check if the printer is responding to scan commands.

If the printer does not scan and the above recommendations did not help you, then be sure to try reconnecting the USB cable. Pull it out and plug it into a different port on your PC. It is advisable to organize such a connection not via a USB hub, but directly to a personal computer. Then, first of all, check if the PC began to see the printing device connected to it. If the printer has become visible to the computer, then try scanning and printing a couple of sheets.

Another reason the printer prints but doesn’t scan is because of the scanner drivers that the user simply forgot to install. The question arises, what to do in this situation? So, if the PC does not see the scanner for this very reason, then download the appropriate drivers from our website or from the website of the manufacturer of your office equipment and install it. If you do not know what to download specifically, then it is better to download the full device driver. In addition, the reason may even lie in the installed driver, which simply crashed. In such a situation, you will have to first uninstall it and install the updated version.

In the event that the mfp prints, but does not scan, you will have to reset its settings. Also, this method will help in solving the following problems: the printer does not copy, has stopped responding to user commands. You should reset the settings from the device menu or using special software.

In addition, the device may stop scanning due to a breakdown of the power supply. most models are connected to the electrical network using a similar part, just like mobile phones. You can solve the problem by purchasing and installing a power supply unit with similar characteristics.

In general, it is not uncommon for the printer to work, but the mfp scanner does not function. Especially such a problem catches the user by surprise when a normally printing printer still fails. According to some specialists, the mfp scanner may stop functioning due to the creation of microwaves by any objects. Therefore, it would be a good idea to turn off the microwave before using the printer to print. it may help you.

In addition, if the printer is working, but the scanner itself is not, then check the grounding of the wiring, mains voltage and carefully inspect the wire connecting the PC to the scanner for visible damage.

The driver is installed, but the scanner still does not work

So, the software is there, but the device is not detected. The first step to start diagnosing the problem is by clicking on Start, Find and go to Control Panel. Then find the item Administration, click on it. A window opens with a list of different functions. You need to find and run the device manager (a lightweight option is to go to the My Computer shortcut, right-click on an empty space, and go to the hardware tab).

The item is found and another window pops up on the monitor, with a bunch of plus signs and names. You need to find exactly the scanner and determine if it is installed. Searching for “Imaging Devices” shouldn’t take long. So, click on the plus sign and here it is, the name of the model and an exclamation mark next to it on a yellow background. What does it mean? This means that the drivers are either not suitable or outdated. But the way out is the same. We go to the Internet and find the driver we need.

You can also download a program that will automatically update all drivers on the hardware. Drivers are found and installed, we restart the machine, everything is ready.

But what if everything is in working order in the device manager? The scanner is detected, but still refuses to work? There is another snag. For normal operation, you need to purchase a specific program on the manufacturer’s website. And, of course, not for a small amount. But this problem is solved in the same way, you need to go to the Internet and find the necessary software.

Special programs

On the Internet, you can find a huge number of programs that supposedly allow you to solve the described problems. over, they were all developed at different times, supposedly suitable for different printers, have a different principle of operation, and so on. But the installation of any such utility cannot be considered safe, since it can contain viruses, moreover, such programs do not guarantee a solution to the problem, but creating new ones in the form of a printer freezing or disruption of its operation can be very easy.

Of course, you can find information about a particular program and try to install it, but in this case the risk is too great in comparison with the potential benefit. If the program turns out to be malicious or incompatible with certain drivers, then you will have to clean the entire computer and reinstall the programs.

Printer scans but does not print

When trying to print a test page, a message appears. “data area transferred by system call is too small”.

Reinstalling drivers does not help, sfc / scannow writes that the integrity is not violated.

Why won’t the printer scan?

Why won’t the printer scan? Why don’t cows fly? The task of the PE-CHA-TA-T printer, i.e. it is not important to output various texts, graphics, pictures from a computer to paper. [adsense]

Scans another device. a scanner. It is he who can convert into electronic format (digitize) various images, documents and other things.

It’s another matter when the scanner and printer are combined in one device. In this case, the question is quite justified (let’s lower our eyes to the curvature of the wording)

So what to do when the printer won’t scan?

Everything is very individual, so I won’t talk about the reasons without seeing the patient. Here are a couple of universal tips that can help.

In some cases, changing the USB cable to a shorter one can help. The trick is that some peripherals may not work correctly when the cable length is more than 1.5m. Some devices work, while others fail. Technomagic, in a word.

Use additional software.

For example, VueScan. this software has proven itself to work well with various printers / scanners, be it HP, Epson, Canon, etc. Available manual and automatic scan settings, a bunch of filters and various features.

This is not the only software of its kind, but I prefer it. In my purely biased (aha) view. she’s the best.

Any brand of printer has its own official website where you can download the latest drivers. Sometimes the drivers that came with the purchase become outdated (for example, when the user changes the OS) and stop working = new ones are needed.

Correct setup and connection

Do everything according to the instructions, do not forget to make the printer the “default printer” (we go through the control panel and change it)

Printing problem? If difficulties arose after refilling the cartridge, then it is incorrectly stitched. In general, there are many nuances with this case, which are described in a separate article.

The fact is that for combined devices (printer-scanner-copier), the simultaneous performance of functions is technically impossible. Those. it will not be able to print and scan at the same time. [adsense]

But there is a nuance here. The printer may not be printing at the moment, but it has documents pending in the “print queue”. Delete them.

Having considered the technical problems, let’s move on to the physical

Very often they ask such a question, why does the hardware refuse to scan with a working device? Some solutions to this problem.

  • Checking the power supply and power wires (in case of a malfunction, both elements will not allow the scanner to function).
  • Look for visible damage to the wire connecting the system unit and the scanner itself.
  • Check the voltage in the network (it happens that many electrical devices are working at the same time, and the scanning device simply does not have enough power).
  • Some experts claim that the scanners may not work due to the creation of microwaves by any objects (just in case, turn off the microwave oven, it may help).
    Check the grounding of the wiring.
  • Finally, check your settings, suddenly it’s just not properly configured and resetting to defaults will restore all work.

If the device uses a USB interface, then perhaps the reason is in the connection port and installation on a different port will solve all problems.

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It still does not work, although everything has already been checked?

An important role is played by the operating system installed on a computer or laptop. Most manufacturers have recently released printers and scanners are designed for use on the Windows 7 operating system.

Using an alternative scan method

Another solution to this problem is to use a different scan launcher. Best suited for this is the proprietary application of the printer manufacturer, which is installed on the computer along with the driver.

    To launch it, in the same “Options” menu, select the “Devices” section.

Navigate to the Printers & Scanners category.

Find your printing equipment and click on it.

If the action block contains the line “Open printer application”, go to its launch to further control the device.

Find the tool responsible for the scanning function in the program, click on the corresponding button and check what happens next.

If the scan starts, it is possible that you pressed the wrong button on the printer itself, or the built-in Windows tool for working with document copying has malfunctioned. In any case, check Method 6 for the OS built-in scanning tool, and also make sure that you have previously pressed the correct button on the printer.

Checking the Windows Scan Component

Many users use the standard Windows option for scanning, which is enabled by default. However, due to system errors or assembly issues, the Fax and Scan component may be disabled, which will cause problems while completing the task. We recommend that you check the component itself and, if necessary, activate it, which happens like this:

    Open the “Options” menu and go to the “Applications” section.

In the first category, go down to the block “Related parameters” and click on the words “Programs and Features”.

In a new window, through the panel on the left, start the menu “Turn Windows features on or off”.

In the displayed list, find “Print and Document Services” and expand this folder.

Make sure there is a check mark next to Windows Fax and Scan or check it yourself.

After applying the changes, restart your computer.

Disabling silent mode

Quiet Mode is manually adjustable for any printer and can significantly reduce the noise generated when printing or copying documents. If you have intentionally or accidentally activated it, problems may arise when using the scanner, which can be solved by exiting this mode.

    In the device menu, select your hardware again, but this time go to the “Management” category.

In the new window, click on the clickable label “Printer Properties”.

Find the tile titled “Silent Mode Options”.

In the settings menu, mark the “Do not use silent mode” item with a marker and apply the changes.

The settings will be updated immediately, try running the scan again to see if the problem has been successfully resolved. If this method did not bring the desired result or silent mode is already disabled, proceed to the analysis of the following options.

Using the troubleshooter

The operating system’s built-in troubleshooter is rarely effective when it comes to resolving scanning errors, but because it works in automatic mode, it does not require the user to perform complex actions. Just run this tool and see the result.

    Open “Start” and go to the “Settings” application by clicking on the gear icon.

Here you are interested in the section “Update and Security”.

After clicking on this block, the “Run the troubleshooter” button will appear, which should be used.

Wait for the scan to start, follow the progress in a new window.

Wait until the check of all services and system parameters responsible for printing and working with the printer is completed. Review the message you received to see if any bugs were found and fixed.

Checking the connection

The first thing to check is the connection to the device, since cable or port problems most often occur when trying to scan. Make sure all wires are in good condition and fit securely in their connectors.

You can reconnect them and use another free USB port on your computer or laptop. Additionally, reboot the PC along with the printing equipment to reset the RAM and remove erroneous tasks from the print queue.

Clearing the print queue

The printing equipment is not able to perform several actions at the same time, so they are placed in a special queue and run one at a time. If an error occurs while performing any task, the next ones will not be started. Scanning can also be affected, so check the print queue for errors and empty it completely. You will find information about this in a separate article on our website and you will learn what to do if the usual cleaning of the queue does not help.

Having considered the technical problems, let’s move on to the physical

Very often they ask such a question, why, with a working device, the hardware refuses to scan? Some solutions to this problem.

  • Checking the power supply and power wires (in case of a malfunction, both elements will not allow the scanner to function).
  • Look for visible damage to the wire connecting the system unit and the scanner itself.
  • Check the voltage in the network (it happens that many electrical devices are working at the same time, and the scanning device simply does not have enough power).
  • Some experts claim that the scanners may not work due to the creation of microwaves by any objects (just in case, turn off the microwave oven, it may help).
    Check the grounding of the wiring.
  • Finally, check your settings, suddenly it’s just not properly configured and resetting to defaults will restore all work.

If the device uses a USB interface, then perhaps the reason is in the connection port and installation on a different port will solve all problems.

It still does not work, although everything has already been checked?

An important role is played by the operating system installed on a computer or laptop. Most manufacturers have recently released printers and scanners are designed for use on the Windows 7 operating system.

The scanner does not scan: instructions for solving the problem

There are many reviews and a lot of questions on the Internet, like “The scanner does not scan, help!” or “I bought a new printer and the scanner is not working. What to do. “, A lot of information on the repair or elimination of” symptoms of the disease. ” Experts say that in 30% of cases a completely serviceable car gets sick. So there is no need to immediately run to the service center and return the printer for repair. Do-it-yourself repairs.

For example, try pre-scanning, that is, run any software that will allow you to get an image.
When scanning starts, the previously installed driver is launched. If the driver has not been installed, then you need to take the installation disc that comes with the kit and just install the one you need. If the driver is installed and ready to work, then the actions are completely different.

The driver is installed, but the scanner still does not work

So, the software is there, but the device is not detected. The first step to start diagnosing the problem is by clicking on Start, Find and go to Control Panel. Then find the item Administration, click on it. A window opens with a list of different functions. You need to find and run the device manager (a lightweight option is to go to the My Computer shortcut, right-click on an empty space, and go to the hardware tab).

The item is found and another window pops up on the monitor, with a bunch of plus signs and names. You need to find exactly the scanner and determine if it is installed. Searching for “Imaging Devices” shouldn’t take long. So, click on the plus sign and here it is, the name of the model and an exclamation mark next to it on a yellow background. What does it mean? This means that the drivers are either not suitable or outdated. But the way out is the same. We go to the Internet and find the driver we need.

You can also download a program that will automatically update all drivers on the hardware. Drivers are found and installed, we restart the machine, everything is ready.

But what if everything is in working order in the device manager? The scanner is detected, but still refuses to work? There is another snag. For normal operation, you need to purchase a specific program on the manufacturer’s website. And, of course, not for a small amount. But this problem is solved in the same way, you need to go to the Internet and find the necessary software.

Let’s summarize

The simplest method to check is to open the “device manager” and check the controller, it should not be marked with a yellow exclamation mark. The controller should be operating optimally. If there is a problem, then it is worth trying to install the scanner on another computer, perhaps the problem is with your hardware. It often happens that perfectly serviceable systems simply refuse to work. A prime example is the Mustek scanner, which simply refuses to work with the Tekram bus controllers. So before installing the scanner, you should definitely consult on which bus this product works or ask for a recommendation on choosing a new controller.

If none of the proposed options came up and the scanner refuses to work further, then there is only one way out: take it to the service center for warranty service. The service center will help you for sure and explain what was the reason.