Printer software problems, printing subsystem in Windows
Most of the printing problems that arise in the program plane are solved quite efficiently and quickly. Among THESE typical problems are the following:
- The printer driver has failed or is completely absent from the system.
- Disabled system service responsible for printing.
- Incorrect / incorrect selection of the default printing device.
- Pause print mode enabled.
- Finding the Printer Offline.
- Problem with the queue of documents for printing. the document is too large, its recognition is incorrect. In some cases, printing is done, but very, very slowly, or for the place of the readable text, you can see a set of incomprehensible characters SIMilar in appearance to hieroglyphs.
- Restricting access to the printing device in the Windows security policy
Naturally, Possible problems are NOT limited to these options, there are other, more fundamental ones, caused by damage to system files and components in the operating system, driver conflicts for certain devices and destructive actions of malicious elements (viruses) in the system. With these problems, in comparison with those described above, it is often NOT possible to cope with “a couple of clicks”.
In network printers, to the above reasons that interfere with normal printing, you can add the following:
- The printer port is blocked on the computer where the printing device is physically connected.
- The network path to the printing device was specified incorrectly
- Sharing settings DO NOT allow access to the printer
In order to eliminate problems in the system or the printer itself, you can do the following. try to print something from another computer, portable device (laptop, tablet, smartphone). If the printer is currently connected via LAN, then connect it via USB or Bluetooth wireless interface (if possible, of course).
This will help you identify the culprit that is causing the printing to fail. If printing is not carried out from any other device either, then it becomes obvious that there are problems in the system, and it is the printer that is failing.
If you are printing from another source, then this indicates a problem in the operating system. In this case, you should start by opening the Windows Device Manager and examining it for the installed printing device (in this case, the printer must be connected to the computer, it must be powered).
If you DO NOT see a group called Printers in the list, but you see an unknown device or hardware with an exclamation or question mark, then this means that there is no driver for this device. The vast majority of printer manufacturers (Brother, Canon, HP, Xerox, Samsung, Epson) have support sites where you can download the latest software and drivers. take this opportunity and install the printer driver on your system.
If the printer is correctly detected in the device manager, everything is in order with the drivers. Then you should check if the service responsible for printing is running on the system.
The fastest way to open the system window “Services” is by pressing the key combination. Win R and entering the command “services.Msc” (without quotes).
In the window that opens with a list of services, find “Print Manager” and check that this service is running (started).
If it is stopped or disabled, then double-click on it with the left mouse button. In the window that opens, select the startup type Automatic, and just below click the Start button.
Still having a printing problem? We keep looking for a solution.
Open the system window “Printers and Scanners” by entering the appropriate phrase in the Windows search term.
This window displays both virtual and physical printers. If you DIDN’T find yours in this list, then check if the printer is connected to the computer with a cable, whether it is plugged into the outlet and whether the printer is in the ON mode.
After selecting the printer, you will see the Open Queue button. click it.
In the window that opens, make sure that there are no stuck documents sent for printing. If there is something there, then clear the queue and send some other document to print.
Also, in this window, click on the Printers item and check the following points:
- Whether the printer is the default for printing. It happens that the system assigns a virtual printer, which does NOT print a document in the traditional sense, but carries out the Output to a file.
- Check if there is a checkmark in Pause Printing and Work Offline. They do not have to be there, Remove if necessary. If the printer goes offline, it may indicate a failure to connect to a computer, a problem with the printer’s power, or a general breakdown.
- This menu is also used to clear the print queue. Use it if there are any documents in the print queue. Send to print another document or try to print a test page on the printer (in the “Printers and Scanners” window, the Manage button. Print Test Page).
If the printer is experiencing problems with printing only over the network, then you should check if it is allowed to be shared. Clicked on the Control button, which is located under the printer name, you will be taken to the page where you need to click on the Printer Properties item.
In the window that opens, switch to the Access tab and check for permission (checked).
Also in the printer properties window, switch to the Security tab and check that all users are allowed to access the printer.
The machine does not print a queue of documents or photos sent to it for the following reasons:
- The paper tray is out of sheets, or the printable sheet is jammed and jammed in the printer.
- Out of toner in laser printer or ink in inkjet
- The printer has a cartridge installed and is not original.
- The counter of the cartridge / printer has exceeded the estimated limit for the Total number of printed sheets. further printing is blocked.
- The account attempting to print does not have permission to do so.
- There is a problem with printing the printer due to a malfunction of the operating system.
- The printing device is defective at the hardware level.
Regarding print blocking, it can be noted that this event occurs and is expressed in different ways, depending on the printer manufacturer. For example, if the printer runs out of ink, then:
- Some printers accept documents sent to print, but they DO NOT do anything
- And some accept NOT printing the Sent documents, but at the same time display white sheets
Exactly the same happens in other typical situations.
The problems leading to blocking are usually indicated in detail in the manual for a particular printer.
In general, modern printers include an extensive self-diagnostic system. If the printer has a display, it displays a code of the problem that arose during the operation.
Also, for most modern printers there is software in which, among other things, it is possible to conduct self-diagnostics. This software is bundled with the printer, and is also traditionally available for download from the official resource of the printer manufacturer.
In the image below, we can see the proprietary utility window that comes with the HP Deskjet 1000 printer.
In a situation where a specific file with a document does not print, then most likely the reason is in the file itself. For example, PDF document format can be protected from printing. If you are faced with such a situation, then the way out may be to create screenshots of the document pages, followed by printing them like pictures.
But if you see unreadable characters, hieroglyphs, krakozyabry, squares, etc. on the printed document, then in this situation the culprit is most likely the font selected in the document. In order to get out of the situation, try changing the font in the document to one of those that are preinstalled in the Windows operating system. These fonts are recognized and processed correctly by absolutely all printers.
- Typical problems with the printer and resulting in the inability to print
- Printer software problems, printing subsystem in Windows
- Problems with ink, toner, cartridge or CISS
- Hardware and Printer Problems
Typical problems with the printer and resulting in the inability to print
Conventionally, these problems, due to which it becomes difficult or even impossible to print, can be divided into three broad groups:
- Problems related to the correct installation and configuration of the printing device (printer) in the system. Other software-based problems.
- Problems with printer cartridges or CISS (full name. continuous ink supply system).
- Printer hardware malfunction (electronics and device mechanics).
Problems that fall under the first group are solved most effectively by the majority of users. If we talk about the problems associated with the cartridge, then the situation here is more complicated. solving such problems at home is not always possible and / or rational. If there is an opportunity to purchase a new cartridge, then it is better to use this option. And finally, the third group of problems. if we talk about the possibility of their elimination, then the most basic technical problems are implied: a jammed sheet of paper or a piece of it (which could have remained when removing the jammed paper earlier), a worn out connecting cable, in which the contact was broken. serious hardware problems with the printer involve contacting the Repair Shop.
Problems with ink, toner, cartridge or CISS
Any coloring substance, be it printer ink or toner, tends to run out. But, as a rule, this does not happen suddenly, in one moment. Often, the first “bell” of this is the print results. pale color tints, whitish streaks, the presence of NOT printed areas on a document or image.
However, there are situations when the level of toner or ink in the printer is sufficient and a printing problem occurs. This can be due to the following reasons:
- The ink in the printhead is dry or has an air lock.
- Insufficiently tightly inserted cartridge into the printer, its incorrect installation (for example, when the protective film has been removed on the cartridge). Printer cover NOT latched properly.
- The air duct in the cartridge is clogged.
- CISS ink loop problem. pinching or clogged.
- Blocking due to non-original cartridge.
- The maximum number of printable sheets for the cartridge or toner being used has been reached.
- The cartridge has become unusable.
If an inkjet printer has been idle for a long time, it has not been printed on, then the likelihood of encountering the problem of clogging the printheads with dried beauty is quite high. If the situation with blockage is not fatal, then the procedure for cleaning the outlet openings with printheads (also known as nozzles) helps. This procedure is carried out using proprietary software. The procedure is functionally identical, but different printer manufacturers name it differently:
- Epson. head cleaning.
- In Hewlett Packard (HP). cleaning cartridges.
During this procedure, the pump, which is in the printer, runs some volumes of ink under high pressure in order to clean the nozzles from clots of dried ink or the formed air lock.
It is worth noting that in the most budgetary models of inkjet printers, the pump is physically absent and, accordingly, nozzle cleaning does not function in them, although the option for carrying out this procedure may be displayed in the service software.
In such devices, cleaning the printheads is carried out using a soaking procedure followed by rinsing in a specially designed liquid.
After the procedure for removing and then inserting ink cartridges, do not forget to check that they are correctly installed, nothing blocks access to the air ducts that are on the cartridges.
If you have CISS at your disposal, then carefully check the permeability of the paint along the plumes, if everything is in order with the air holes on the paint tanks.
When using a laser or LED printer and encountering spots or stripes, and sometimes even black letters when printing, you should check: the tightness of the cartridge (toner spills out of it during printing), waste bin (excessive amount of toner gets into it when printing), the presence of foreign objects inside the printer, damage to devices, Incorrect installation of the cartridge or its physical deterioration of the elements of its components.
Problems that may arise after refueling:
- The printer prints in only one shade, for example, green.
- Printed colors appear very faint, although the print cartridge is.
- On the printed sheet, only multi-colored spots or SIMilar anomalies are visible for the image space.
The nature of THESE malfunctions may be associated with contamination of the printer mechanisms with a dye, incorrect installation of the cartridge (s), irregularities in the procedure for refilling / refilling cartridges.
The absence of text / image during printing and, accordingly, the issuance of white sheets by the printer, or various defects that arose when printing after replacing the cartridge from the original with a compatible one, or refilling the cartridge with conditionally compatible ink, indicate incomplete compatibility with your printing device.
On some models of printers, these problems can be solved by flashing the cartridge or the printer itself, while others cannot be corrected and the only way out of this situation is to purchase original consumables and accessories.
The device does not print normally. why, what to do, how to fix it
A problem with the printer can arise at any time, but most often it happens when an urgent need to print a particular document or photo. And this despite the fact that a little earlier the printer functioned without complaints, and now there are problems. the output when printing absolutely blank sheets, Blinking of indicators on the front panel, etc.
The likelihood of encountering problems when printing is very high, a fairly large number of printer owners who print daily, ultimately face a topic or other difficulties that impede the process of printing the required material.
Hardware and Printer Problems
Breakdowns of printing devices are varied, and not always they are expressed in complete inoperability. no indication when turned on, no printing of a document sent to the printer. Typical hardware problems can be expressed as follows:
- Printing is carried out, but one color is missing, for example, the very popular black. And at the same time, there are no complaints about the cartridge. there is enough paint in it, it is original or at least compatible, and fully working. Replacing the cartridge with another (or toner, if the printer is laser), the situation does not change at all.
- Only part of the document or picture is printed on the page.
- Toner smears or weakly adheres to the printed sheet.
- The print paper is NOT picked up by the printer or chews on it all the time.
- Incorrect printing of documents with a typical (popular) font.
- The document is shifted when printed on a sheet, incorrectly positioned.
- Printing more or fewer documents that were actually sent to print
These problems are quite serious, they are of a purely hardware nature. It is hardly possible to solve them without Special technical knowledge, diagnostic equipment.
On your own, you can solve software problems related to operation: whether the printer has jammed the paper, check the correct installation of the cartridge, check the printer mechanisms available for review for foreign objects, clean the printer from ink or toner.
In all other cases, it is recommended to contact the Repair shop, or to resort to purchasing a new printer.
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Possible causes of the problem:
- Toner low.
- The tightness of the cartridge is broken.
- Waste Toner Box.
- Blade not installed correctly.
- Defective magnetic roller or drum unit.
Ink level problems. What can be done:
Sins of ink level follow when the printer starts to print streaks on photos or documents unexpectedly. It’s not about the ink if: you recently changed or refilled the cartridge, there was a malfunction (for example, the paper jammed and you pulled it out of the printer) or something happened to the printer itself (it was turned over, dropped, or was in the cold for some time ).
Check ink levels programmatically and replace cartridge. Select Maintenance or Service from the printer control menu. Run an ink level check. If there is little or no more. replace cartridges.
Visually check the ink level in the canister (if you are using one) and refill. In refillable cartridges, the actual ink level may NOT coincide with the meter reading, so remove the cartridges and visually check the ink level. If there are very few of them left, the cartridges should be refilled.
Check the operation of the CISS (for those who have it installed) Make sure that there is enough ink in the donor tank. Check if something is interfering with the flow of ink through the plumes, as well as at what height the donor containers are (sometimes it makes sense to raise them). If air gets into the plumes, remove it from there. For details, see the instructions for removing air from CISS loops for Epson. Or instructions for Select HP and Canon models. If the plume is forgotten with dried ink, it should be cleaned or replaced.
Change old ink (for owners of refueling complexes and CISS) It is unlikely that stripes during printing will “suddenly” appear due to old ink, but the expiration date should still be checked.
Printer Prints Stripes. Troubleshooting
Printhead problems. What can be done:
You should pay attention to this item first of all, if the stripes during printing appeared after a long idle time of the printer (they did NOT print for more than a week, and it was NOT preserved). The occurrence of problems with GHG can also be preceded by manipulation of the printer, transfer from place to place, change or refilling of cartridges, attempts to “get inside” without proper preparation.
Runs the “Nozzle / Nozzle Check” In the printer control menu, select “Nozzle Check” or “Nozzle Check” (depending on the printer model). A printout of a test page will help determine the cause of the problem and possibly even fix it using software.
Will start “head cleaning” In the printer control menu, select the item “Head cleaning” or “Nozzle cleaning”. You can run it several times, but always with pauses of 5-15 minutes. If several of these procedures did not help, proceed with cleaning with service fluid.
Flush the printhead (PG is in the cartridge) If you have a dual-cartridge printer, the PG is on the cartridge. Try to rinse it according to the instructions (point 1), if it did NOT work, then the cartridge will have to be replaced.
Cleans the print head with service liquid (PG is located in the printer). The method is relevant when there is a strong blockage or air ingress into the print head. Use a syringe, cleaning fluid, and lint-free wipes to thoroughly clean the nozzles. Step-by-step instructions can be found in the detailed instructions for cleaning the steam generator.
Inkjet printer prints in stripes
Possible causes of the problem:
- Low ink.
- Printhead nozzles (PG) clogged with dried ink.
- Air is trapped in the print head.
- Malfunction of the mechanics or electronics of the printer itself.
Color inkjet printer strips
Laser printer prints in stripes
Other printer malfunctions.
In the vast majority of cases, the problem of streaking during printing is associated with the ink and print head, but sometimes with malfunctions in the printer mechanics. In this case, we recommend that you contact the service specialists, since an attempt to “get inside” without Special knowledge can lead to the final breakdown of the device.
Problem with reading the encoder tape. Encoder (raster) tape. A strip stretched inside the printer with strokes, with which the device determines the position of the print carriages in space. By chance, ink or dirt can get on the tape, because of which the printer will stop “seeing” some of the strokes and will begin to “slip” part of the sheet when printing. As a result, one or more longitudinal (vertical) stripes will appear on the page. The problem, in this case, is solved by cleaning the tape from dirt. To do this, wipe it with a dry cloth. If it does not help, wipe it slightly damp, and then dry. Moisten the cloth with water, not a cleaning liquid, because aggressive liquid can damage the strokes on the encoder and you will have to change it to a new one.
Problems with reading the encoder disc. Encoder disc. Wheels on the side of the printer, geared to the paper feed motor. It also has marks by which the printer determines the position of the sheet when printing. If ink or dirt gets on it, it will fail to read and cause cross-stripes on the print. The stripes will appear at an equal distance between each other, corresponding to a complete revolution of the disc. As with tape, the problem is solved by carefully cleaning the encoder disc of contaminants.
How to fix the problem:
For laser printers, the cause of the problem can be determined by the nature of the streaks in the print.
Printed streaks occur in random, different places. The cartridge is likely to be damaged. Remove it from the printer and check for spills. Make sure all rubber seals are in place. A leaking cartridge should be replaced with a new one.
Random stripes when printing
The stripes are made up of small dots. There may be several reasons: the cartridge is incorrectly refilled, the waste toner reservoir is clogged, or for some reason the dispensing blade is incorrectly installed. Will help: refilling the cartridge with toner, cleaning the reservoir and correctly installing the blade, respectively.
Dotted stripes on a photocopy of a passport
Streaks are NOT consistently printed on the same part of the sheet Either the toner cartridge is low on toner, or a foreign object is on the cartridge shaft. Check the toner level and refill the cartridge if necessary. If this is not the case, check the shaft and remove any foreign objects.
White streaks when printing
There is a wavy dark stripe along the edge of the print The case is most likely in the drum unit. It has worn out, or completely out of order. In this case, you need to replace the imaging drum in the cartridge, or the entire cartridge.
“Waves” on the sides of the page for problems with the drum
Dark streaks are equidistant from each other Probably just an overflow of the toner bottle. You should check it and the correctness of refilling the cartridge as a whole. If it does not help, then most likely the contact between the magnetic shaft and the drum is broken. This happens due to wear of the parts in the cartridge. Replace worn parts with new ones, or install a new cartridge.
Horizontal black stripes from a faulty charging shaft
The printer has become a stack of paper while printing. Causes and solutions to the problem
Some users of laser office equipment are faced with the following problem: smears on the printer or MFP. The corresponding question arises, what to do in this case? In general, there are quite a few ways to solve this problem, and one of the reasons that the printer prints dirty may be in its cartridge. Therefore, you should check your printer with another consumable, and it is desirable that it was original. If the new cartridge did not disappoint you and the printer began to work properly with the printers, then the problem is definitely a consumable. In addition, spots when printing on a laser printer may appear after refilling the cartridge.
If the device smears during printing and stripes appear on the surface of the paper, then the problem of this situation is spilled toner. A possible cause is the wear of the squeegee blade (cleaning blade) between the waste toner box and the drum. It is also possible that some foreign object got into this gap or the bunker was SIMply overfilled with mining. Thus, if the laser printer prints dirty precisely because of the listed reasons, then first of all, pull out and disassemble its cartridge, after which we will replace its doctor blade. Then you just have to pour out all the spent coloring matter, thoroughly clean the reservoir and refill the laser cartridge.
If a smudging and smearing printer leaves a rather dirty tone on the surface of the paper, then the problem is probably in the dirty optics or the charging roller. provided that the printer contains good quality toner. If the coloring matter is of questionable quality, then it is advisable to completely clean the printer cartridge of the old toner and replace it with a new one, of higher quality and more expensive.
If, as before, the laser printer stains the paper and various spots began to appear on the printouts, which are repeated at approximately the same intervals, then the reason may lie in an unevenly worn out photo roll. In this case, you can try to restore it using a special technology, but the easiest and easiest way is to replace this component of the printing device.
If the image began to duplicate on the printed sheet, then the answer to the question of why the printer smears is in the charging roller, which does NOT restore the charge on the surface of the photo roller. Another reason is the presence of poor electrical contact with the charging shaft, which may be completely worn out. The problem can be solved by completely replacing the shaft or restoring contact.
Fine vertical and poorly printed lines are caused by build-up of dye on the edge of the metering blade. In this case, you should carefully clean the edge of the stuck toner or SIMply replace this blade. An article about the main defects in the printing of laser cartridges will help determine the problem of your cartridge.
If, with other consumables, your device continues to smear the paper when printing, then the problem lies in the printer itself. The cause of the dirt can be checked using the so-called N. Stop test. For this purpose, start the device to print and open the covers. Or you can SIMply unplug it from the power while the paper is under the imaging drum of the consumables, but it does NOT have time to reach the fusing unit yet. If the letter of the paper is completely clean, then this indicates that it is getting dirty in the fixing unit. What should be done to find out why a laser printer smears? To do this, first of all, pay attention to the state of the Teflon roller or thermal film. On the surface of these products, there may be various kinds of defects or burnt-on coloring matter accumulates. In addition, the problem may lie in insufficient heating of the listed elements.
Check the pressure of the sensor, which is responsible for temperature control, or assess its external condition. it is possible that some toner deposits have appeared on its surface, which must be carefully removed. Sometimes the prerequisite is that the rubber shaft jacket has started to peel off. To diagnose this element, you will have to disassemble the entire fastening unit. Also, the printer may smear due to incorrectly set paper settings. For example, they can be designed for thin sheets, and you use fairly thick paper instead. Often, a print defect is associated with the electronics of the device, and in this case you will have to use the services of specialists.