Videos won’t transfer from iPhone to computer

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What is synchronization for? First of all, it is used in order to transfer multimedia files of photos and videos from the phone to the computer.

But you can also perform a full synchronization by creating a recovery copy for the iPhone in case it is lost (that is, you will not lose data if you change your phone, roll back to factory settings, and more). Synchronization can be done using different resources.


Connecting with cloud storage is even easier. Access to Apple cloud storage is free, but only for 5 GB of free space. Its expansion can be done after payment, but for many users 5 gigabytes is enough to store the most important information.

You can move all the information you need to such a cloud. You can then access this information from any gadget that is connected to your AppleID account. Powered by the cloud over a wireless network used to exchange data between devices.

In order to connect using this method, follow the algorithm:

  • Unlock your smartphone and go to Settings in it. There, scroll down the page, find the iCloud item and tap on it. Most likely, at this stage, the system will ask you to enter the AppleID and password for the account. do this and click Sign in.
  • This will open a list of sections that you can sync. If the slider is set to the active position (green), then this type of data is transferred to the cloud, if it is inactive, then this type of information is not synchronized. Move the sliders to the active position for the information you want to store in the cloud.

videos, transfer, iphone, computer

To preserve the maximum of the necessary information, it is better to leave all the sliders active. that is, copy all data from the device to the cloud. But at the same time, it is important to take into account that then the memory in the cloud storage will run out quite quickly, because even photos with high quality settings weigh a lot.

You don’t have to worry about the safety of your personal data even though it is uploaded to the cloud. Only a user connected to the same AppleID and knowing the password from it can get legal access to them. With regard to unauthorized access, Apple’s security system is stable and is one of the most reliable among all similar services (cloud storage).

With standard settings, synchronization occurs automatically. that is, as soon as the phone connects to Wi-Fi, the data is synchronized and transferred to the cloud. At the same time, new data is added, and updated old data are overwritten, which is convenient, since it helps to avoid duplicates.


One of the most popular methods, as it is as simple and obvious as possible. How to sync iphone to computer via iTunes?

The point of the method is to use special software developed by Apple. With it, you can copy photos, videos, music from the iPhone to your computer, download ringtones to it, and update the software.

To a new inexperienced user, the software may seem somewhat complicated, but it is possible to understand it. The difficulty lies in the fact that it is universal and multifunctional, that is, you do not need to install a separate utility for each specific action. You can synchronize in this way using a USB connection, as well as wirelessly.

Step.1 Follow the link and download the latest software version for yourself. click on the button under the appropriate version depending on the operating system installed on your computer. Install the program on your PC.

Please note that the process can take quite a long time. check that the phone has enough charge, then connect it to the computer via a cable. The iPhone will ask if you can give the device access to media files. give it. Launch the software and wait until the phone is detected by it. by clicking on the side menu, select exactly the device you need.

After clicking on the name of your gadget in the side menu, a drop-down list with types of multimedia files will open below it. In any of the tabs, click on the Login button and enter your Apple ID details, after which a verification code will be sent to your phone, which you will also need to enter in the appropriate field.

After that, you can start synchronization by clicking on the File button in the upper left corner of the window, there, in the drop-down menu, click on the Devices item. Another menu will expand, in which you will need to select sync.

If necessary, you can encrypt the copies you receive. Then you will need to enter a password.

If you refused, then just wait until the end of the process. You can track his progress in the corresponding area at the top of the window.

However, the process will be different if this is your first iPhone connection. in this case, the first iTunes page you see is the smartphone registration page. On it, click the blue Continue button.

The license agreement for use will open. Read it, put a tick in the checkbox confirming your agreement with its terms, click Continue.

On the next page, click on the Synchronize button and the process will be launched. Please note that it can take quite a long time, especially when connecting for the first time. After the initial synchronization, you will no longer need to register. you can simply log into iTunes and start synchronization as described at the beginning of the instructions.

To sync files of only a certain category, go to the tab with this type of files and check the checkbox. After that click the Finish button.

You have now received backups to restore your gadget. The algorithm is simple enough if you understand it carefully. But there are some possible differences depending on which version of the program you have installed. Nevertheless, the interface is always quite simple and straightforward, so problems should not arise.

Going to the tabs Music, Photos, Voice recordings and more, you will see the contents of your iPhone belonging to the corresponding categories.

How to sync iphone with computer via WI-FI? To do this, connect it to a PC via a cable, synchronize it for the first time using the method described above. Next, follow the path Device-Parameters-Synchronize with this Iphone via Wi-F-Done.


To a large extent, the software is focused on media synchronization. How to sync iphone contacts to computer? Adjustment needs to be done additionally.

Follow the path Device-Information. In the window that opens, find the Synchronize contacts item, check the corresponding checkbox. Now click Finish.


Recovery from such a copy is very easy and fast. You need to launch iTunes, connect your device, click on the File button in the upper left corner. In the drop-down menu, follow the path Devicesà Restore from backup.

Recovery can take several hours.

Detailed Review. How to Sync iPhone to Computer via iTunes and Wi-Fi

Apple devices have many features and advanced features that not all users are aware of. In particular, this concerns the synchronization of devices, which greatly facilitates the use of a smartphone, increases the safety of data, however, it is not done for many owners of iPhones. The material discusses how to sync an iphone with a computer.

Features of the technique

Consider several factors to optimize your process:

FIX error copying photos from iPhone to computer or Mac ( Error copying File or Folder ) by CrocFIX

  • When connected wirelessly via Wi-Fi, the phone will drain quickly. with a large amount of data, the charge may not even be enough for one sync session.
  • The data transfer rate using this method is significantly lower than by cable.
  • If the side menu in the program window was not immediately visible at startup, then you can call it by clicking on the View tab in the upper command ribbon, and in the drop-down list by clicking on Show side menu.
  • Error 54 often occurs and synchronization fails (most typical for 5S, 6, 6S, SE models). In this case, you need to restart the devices and repeat the process.
  • How to sync iphone with Windows computer? Regardless of what operating system is installed on the PC, the process of working with iTunes will be the same.

A number of third-party utilities work in a similar way, but it is not recommended to use them, as they can potentially harm the software.

How to Fix “Device Unreachable” When Copying from iPhone

Hello everyone! Let’s not get overwhelmed and get down to business right away. So, today I urgently needed to transfer a lot of videos and photos from iPhone to computer. It would seem, what could be the problem? I take an iPhone (computer, wire), combine all this stuff with a refined movement, on the phone I confidently press “Allow the device to access photos and videos”, select the necessary files, copy them to the folder I need and

READ  How to Recover Deleted Voice Recorder Recordings on iPhone

This is where such troubles begin, for which life has not yet prepared me. In short, this is what happens. everything hangs tightly, files are not copied, and the best (as Microsoft tells us) Windows 10 operating system shows a “red cross” and a “wonderful” error “The device is unreachable”.

I, just in case, even took a screenshot.

I think, okay, maybe Windows 10 is “buggy”. I’ll deal with the computer later. In the meantime, I’ll get a laptop with the good old “seven” and throw the pictures there. no, but the solution to the problem.

I connect my iPhone to my Windows 7 laptop, start copying files and of course! History repeats itself! However, the error text has changed a little and now Windows reports that “The device attached to the system is not working.” But the meaning, as you understand, does not change much from this.

Time goes by, but photos and videos need to be thrown off.

  • I take another wire. everything is the same.
  • I transfer files via AirDrop to iPad and try to copy photos and videos through it. But with the iPad, everything is the same. either “The device is unreachable” (Win 10), or “The device connected to the system does not work” (Win 7).
  • I delete the normal iTunes (the one with the App Store and other “chips”) and put “normal”. there is no result.

And here I have a strong, as modern teenagers say, “burned out”.

There is one article for the entire Internet (only written in different words on different sites). In which it is assumed that everything is to blame:

  • “Curve” version of iOS (!).
  • Windows and iOS version compatibility (!!).
  • Wrong selection of data transfer function (.).

It’s a fiasco, bro! © Young man with a dog.

I must say right away that none of the above, of course, is the cause of the error “Device unreachable”.

The whole hitch is in the new file format that Apple introduced with iOS 11 and which, accordingly, smoothly flowed into the next firmware versions.

So, we are interested in two options on the iPhone or iPad:

  • Settings. Photos. Transfer to PC and Mac. The default is “Automatic”.
  • Settings. Camera. Formats. The default is “High Efficiency”.

iPhone (iPad) captures photos and videos in the new HEIF / HEVC formats (for high efficiency), and converts them to a compatible format when transferred to a computer. But if the size of the files is large, then at the stage of this conversion there is a slight freeze and, as a result, the error “Device is unreachable”.

  • Change just one setting. Open “Preferences. Photos. Transfer to PC and Mac” and select “Transfer originals”.
  • Perform a forced restart. How to hard reset. instructions for all iPhone models!

All. After that, there will be no problems when copying photos and videos from iPhone.

You ask: “What about the second option, the one that is” Camera. Formats “?” Here act as you wish.

  • If you want “standard” JPEG / H.264, then select “Most Compatible”.
  • If you want “newfangled” HEIF / HEVC, then leave “High efficiency”.

I chose “Most Compatible” just in case. Still, not all programs work with HEIF / HEVC formats, so let it be better if my iPhone shoots “the old fashioned way”. It will be calmer 🙂

How to transfer photos and videos to a computer using a USB cable

The standard proven method over the years is to use the USB cable that comes with any mobile device. Connect it to one of the full-size USB ports located on the laptop or system unit.

The other side of the cable is made in the form of a microUSB / USB Type-C plug. connect it to the corresponding connector on the smartphone body (usually the microUSB / USB Type-C port is located on the bottom edge of the device).

The phone starts charging, but the files stored on the phone will still not be available for viewing on the computer. To fix this, unlock your smartphone and swipe down from the top of the screen to reveal the notification panel. Then click on the system notification “Charging device via USB” and select the type of connection in the dialog box.

Different USB modes may be available depending on the firmware and Android version. Two of them are suitable for transferring photos and other media files: file transfer mode and photo transfer mode (Picture Transfer Protocol, aka PTP).

By choosing the first one, the computer will have access to all directories and files stored on the memory card and internal storage of the device. If you choose the second one, the PC will “see” only those folders that contain photos, screenshots, videos and screencasts recorded by standard means. Typically, these media files are stored in the DCIM and Pictures directories.

To transfer photos and videos to your computer, use any file manager, such as File Explorer, that comes preinstalled on all Windows PCs. Open the “DCIM” directory and go to the “Camera” folder.

Select the necessary photos and videos, right-click on one of them and select “Copy” from the context menu that opens.

Then navigate to a folder on your computer’s hard drive (for example, Downloads or Pictures) that will serve as a storage location for the transferred files. Right-click on an empty area and select “Paste” from the drop-down list of options.

After completing the above steps, the media transfer will be completed. This process can take a long time if the combined size of photos and videos exceeds several gigabytes, and the computer has a slow hard disk and RAM.

Transfer photos and videos to your computer using Google Drive

Besides Google Photos, Google has another storage service. This is Google Drive, also known as Google Drive. Its mobile client comes preinstalled on most smartphones and tablets, so the file download feature should work out of the box. If the Google Drive app is not installed on your device, do it yourself.

Then open Google Photos or the standard Gallery application (of course, the gallery applications preinstalled on devices from different manufacturers differ from each other, but their interface is similar), go to the contents of the Camera folder, mark the desired photos and videos and click on share button.

Then select “Save to Disk” and confirm the action. The files will be uploaded to the cloud storage, from where they can be downloaded to your computer.

How to download photos and videos to your computer

After completing these steps, your photos and videos will be uploaded to the cloud storage. To view them on a computer, open the page and sign in to the Google account you use on your smartphone (if you have not been logged in before).

Media files can not only be viewed but also downloaded. To do this, mark the required photos and videos, click on the “Additional actions” button and select “Download” in the context menu that opens.

An archive containing the files you selected will be created. It remains to download and unzip it.

If a file archiver (for example, WinRAR) is not installed on your computer, use the standard Explorer tools. Click on the archive with the right mouse button, hover over the “Open with” item and select the “Explorer” option from the list.

Transferring photos and videos via Bluetooth

You can use several applications to transfer photos and videos: a file manager, a gallery program, or the Google Photos mobile client. I prefer to use the latter, so I will consider it as an example.

Launch the Google Photos app, mark the necessary media files and tap on the “Share” button, then click on the “Bluetooth” item located in the “Share via app” block.

Also note that the program allows you to send compressed images and videos instead of the original quality files.

The phone starts searching for devices that are ready to be paired. When the search is completed, a list of them will be displayed on the screen. To select your PC, click on it.

Then the process of sending files will begin, which can be monitored thanks to the progress indicator displayed on the computer monitor and smartphone display.

By default, received files are saved to the Documents folder. To change their location, click on the “Browse” button and select the desired directory. Press the “OK” button to confirm your choice.

To save the files, click on the “Finish” button.

Automatically sync and selectively download photos and videos with Google Photos

If you are faced with the need to send media files to your computer, and the USB cable is not at hand, I recommend using the Google Photos service. With it, you can upload photos and videos to the cloud storage, and then view them on all devices that are signed in to your Google account.

The Google Photos mobile client is preinstalled on most smartphones and tablets, but if your device is an exception, install the app from the Play Store.

How to download photos and videos from Google Drive

To download media files uploaded to Google Drive, open and scroll down to the Files section. Then select the required photos and videos, click on the “Other sections” button (three dots in the upper right corner) and select “Download” from the menu.

The marked files will be packed into an archive, which must be saved and unzipped. How to do this. you can find out a few paragraphs above.

How to transfer media files from phone to laptop or PC via Bluetooth

Another interesting method that will suit the owners of laptops and PCs with a built-in Bluetooth module. Its implementation can be roughly divided into four stages: turning on Bluetooth on a computer and smartphone, allowing file reception, pairing devices and the process of transferring photos and videos.


To download a video from an iPhone to a computer using Apple’s cloud service, the user needs to:

  • And by entering your Apple ID account information in the appropriate fields.
  • Open one of the directories shared with the cloud storage that appeared in Explorer.
  • Find your video and copy it to any other directory on your PC.
  • If the folder is empty or you can’t reset the video, you should check if you are logged in to your iCloud account by opening your phone’s Settings and going to the Accounts section. it’s as easy as clearing your iPhone completely.
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Note: you can also perform the opposite task using the iCloud cloud service. upload a video from a computer to an iPhone.

Windows Explorer

This option may not work with the most recent generations of iOS, but older devices still allow you to download videos from iPhone without any “intermediate links” without problems. The iPhone owner must:

  • Connect the device to a PC using a USB cable, then wait until it is recognized by the operating system and go to the DCIM folder.
  • Here, having found the required video, you need to right-click on it.

Advice: first, the user needs to make sure that the video is on the device in the specified folder. and, if it is not there, transfer it to Apple 100 using any available file manager.


Downloading a video from iPhone to your computer using a proprietary application is no more difficult than finding out your Apple ID. A user who wants to transfer a video to a PC must:

  • Launch the application and, if required, log in to it.
  • Connect iPhone and wait for the app to detect the device. At this stage, in no case need to start the synchronization process. otherwise the videos stored on the iPhone may be deleted.
  • Find the section “On my device”, go to the subsection “Movies” or another, where the video can be stored, and transfer the file from the iPhone to the hard drive of the computer.

Tip: If iPhone does not connect to your computer via USB, you can try connecting the devices over Wi-Fi by allowing the appropriate action in iPhone Settings.

How to Transfer Videos from iPhone to Computer?

The owner of a device from Apple Inc., who knows how to download a movie to an iPad or iPhone, and who has already learned how to use a file manager, no doubt knows how to shoot video with a camera. and, quite possibly, does it as well as professionals. Then a new task arises: to prevent the iPhone’s memory from overflowing, from time to time transfer files to the computer. We will talk about the simplest ways to resolve the issue.

Memory card adapter

Finally, you can copy a video from an iPhone to a computer using a special device that allows you to connect a microSD to your phone or, depending on the modification, even a USB flash drive.

  • Place the required video in any directory in the internal memory of the iPhone, and then copy it to the memory card. Remove media from iPhone, connect to PC.

Tip: if the iPhone does not detect the connected memory card, you should try to reformat it. change NTFS to FAT32 or ex-FAT.

Summing up

It will be possible to transfer video from iPhone to computer using proprietary services: iTunes and iCloud. For older generations of iOS, direct device connection with Windows Explorer is available. If you have an adapter for memory cards, you can first copy the file to a microSD or USB flash drive, and then to any directory on your PC.

How to upload photos using iCloud Music Library

Download iCloud for Windows. Open iCloud for Windows.
2. Click the Options button next to Photo. Select “iCloud Music Library”.
3. Click Finish and then Apply. Turn on iCloud Music Library on all your Apple devices.

After you turn on iCloud Music Library, you can add the iCloud for Windows icon to the status bar to track your upload and download progress. Right click on the status bar in Windows Explorer and turn on iCloud for Windows.

How to download or upload photos using Tenorshare iCareFone software

Tenorshare iCareFone software has 5 parts, user will be able to transfer to “File Manager”. Very simple and easy. While the software will scan data on iPhone XS / X / 8/7/6/5/4 by file type, you can quickly find the data you want to sync. Not only that, if you want to add music to your computer from iPhone and not all data, using Tenorshare iCareFone is the right and free choice.

Download and install the iPhone Care Pro program from the official website. Start it up. Connect your iPhone to your computer with a USB cable.

In the main window of the program, you will be asked to select the type of data transfer. Of the 9 data for transfer, you need to select “Photo” by putting a tick in front of this item. You can transfer photos, music, iBooks, videos, notes, and calendars.

Next, click “Export”. The import of data to PC / Mac will start, first you need to select the required files and click “Export”. By default, these files are saved to a folder on your hard drive. You can also create a save folder yourself.

In addition, there are several ways to transfer photos. You can choose any of them that you like.

How to transfer photos using My Photo Stream

Apple has released a very useful feature that can directly access your photos without connecting your iOS device directly to your computer. However, you should pay attention to the fact that this method works exclusively with photographs. To transfer captured videos, you will have to use another method.
To access this function, you must first activate it. To do this, click “Photo Stream” on your smartphone or tablet through “Settings”. “Photos and Camera”. “My Photo Stream”.
Now, to view your photos on a Windows computer, download iCloud for Windows and sign in with your account.
An iCloud folder will appear on the computer, in which all photos taken with a smartphone will automatically appear.

How to Copy Photos from iPhone to Win / Mac via iTunes

ITunes itself is not designed to work with photos. However, it is possible to synchronize images using the “Photos” program.

Launch iTunes. Connect iPhone. Click on the icon of the connected device in iTunes.
2. On the left pane of the iTunes window, click Photos. Check the box “Synchronize”.
3. Select a directory for synchronization. Run the “apply” command. And carries out the transfer of photos.

Can’t import photos from iPhone to computer after updating to iOS 11 / iOS 12

After updating to iOS 11/12, I cannot import photos from my iPhone, iPad, or iPod touch to my computer. The reason is that the computer does not recognize the device or the iOS 11 trial is not very stable. often than not, you take a lot of pictures, sooner or later your iPhone’s memory will fill up. Transferring photos to your computer will free up some of your iPhone’s memory. And how to transfer photos from iPhone to computer. now we will tell about it.

How to transfer photos from iPhone to computer via USB cable

Open the Start menu. My Computer on your computer. In the section with removable devices, double-click the iPhone icon.
A folder will appear that will give you access to your iPhone’s internal storage. All videos and videos from your phone or tablet are stored here. However, working with other media files, for example, music, will require the use of the well-known iTunes.

How to transfer photos from iPhone to computer via mail

You can send photos to your e-mail, and then save them on your computer by opening the sent letter. This method does not require a third utility. And you need an internet connection. Secondly, it is inconvenient to send a lot of photos in this way.

Go to the Camera Roll and press the Select button. Choosing the photos to be sent by mail.
Note. You can only attach 5 photos at a time.

Press the button in the lower left corner (square and up arrow) and select Mail from the menu that opens. Now it remains to enter your email box and send a letter.

Transfer Videos from iPhone to Computer

Having shot a beautiful video, I want to share it or edit it in special editing programs. To do this, you need to transfer it to your computer. This is done by means of Windows or a cloud service.

Windows explorer

You can transfer the necessary videos without the help of special programs, you just need to connect the phone to the PC. Please note that you must have iTunes installed, although we will not work with it. It is required to sync iPhone to PC.

  • Connect your device to your PC using a USB cable. Click “Trust this computer” on the smartphone screen.
  • Open “My Computer”, find the iPhone in the list and double-click on it with the left mouse button.

In the window that opens, find the required video, right-click on it and click “Copy”. Or just drag the entry to another window.

Now go to the folder where you want to move the file, press RMB. “Paste”.

Transfer Videos from iPhone to PC

In this article, we will go over the main ways to transfer videos between iPhone and PC. The fastest of these is using File Explorer and the iCloud website. However, cloud storage offers additional features that will be useful if there are a lot of files.

ICloud website

If you have iCloud sync for photos and videos turned on on your iPhone, all files are automatically uploaded to your Library. It can be viewed and edited at In addition, contacts, notes, reminders and other user data from all devices on which synchronization is activated are displayed here.

    Open the iCloud website. Enter your Apple ID and password to sign in.

The video will download in MOV format to the browser download folder.

Transfer Large Videos From iPhone To PC Or Mac | Transfer iPhone Videos To PC | 2019 Tutorial

Cloud storage

Thanks to resources such as cloud storage, you can store a large amount of data not on your device, but in special online services. Today there are a huge number of them. In order to upload a video using this method, you just need to add the file to the storage from your smartphone and download it already on your computer. The sync speed will vary depending on your internet connection. Read about how to add and download files from various cloud storages in our articles.

We have analyzed the most popular ways to transfer video from phone to PC. In addition, third-party programs have a similar function.

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Device is unreachable when copying photos and videos from iPhone. how to fix

When copying a photo or video via cable from an iPhone and iPad to a Windows 10 or 8.1 computer, you may receive a message that an error occurred while copying a file or folder with the information The device is unreachable. And sometimes some files are copied without problems, while others. with the specified error.

In this short instruction. about the reasons for what is happening and two ways to fix the “Device unreachable” error on iPhone and iPad when copying video files and photos from them to a computer or laptop with Windows. Also useful: Empty DCIM (IPhone Internal Storage) folder on iPhone. why and what to do.

Cause of “Device unreachable” error

By default, new iPhones and iPads shoot photos and videos in HEIC and HEVC formats, respectively, while if you connect your phone to a computer with Windows 10 or 8.1, then with the default iPhone settings when copying these photos and videos, they are automatically converted by the phone itself to supported ones. computer formats. JPG and MP4 H.264.

The process of converting files by the phone during copying in some cases may “not keep up” with the speed of copying itself, as a result, Windows informs us that an error occurred while copying a file or folder and that the device is unreachable.

That is why more often an error occurs when copying large files (or groups of photos and videos at once), but it may not appear when copying photos to a computer one by one. There are two methods to fix this, which are described below.

How to Fix “Device Unreachable” Error on iPhone

Given the reasons for the error, there are two options for fixing it:

  • Disable converting photos and videos to iPhone when copying to a computer or laptop with Windows.
  • Slow down copying speed.

The first can be done as follows:

  • Disconnect your phone from your computer.
  • Go to “Settings”. “Photos”.
  • At the bottom of the Photos preferences page, under Transfer to Mac or PC, set Transfer Originals instead of Automatic.
  • Done. You can reconnect your iPhone and copy photos and videos without errors.

Please note that this will copy photos and videos to your computer in HEIC and HEVC formats, which may not be supported by your player or photo viewer. There are two solutions. enable photos in JPG on iPhone so that shooting is immediately carried out in this format, or use special HEIF / HEIC codecs for Windows.

It is also possible to use third-party programs to open such files: Best photo viewers (XnView has a free plug-in for HEIC), VLC Media Player (can play HEVC H.265 videos).

The second method, namely “slowing down the copy speed”, involves connecting your iPhone to your computer using a USB 2.0 port instead of 3.0. As a rule, in this case, the copying error “Device unreachable” does not occur, since the phone has time to convert files to the desired format.

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Hello! I can’t download photos and videos to my computer anyway, I included the original photo in the iPhone and it’s no use, there was no such problem before the ios update! And it is very important for me to drop the photo on a hard disk and print it later.

When the original photo was turned on, at this time the phone itself was disconnected from the computer?
And what does it write when trying to download? The same error. “device unreachable” or something else?

Thank you so much, Human!
I was worried, already tired and mad!

One toggle switch. and life began to play with normal copying!

Dmitry, on the contrary, cannot be thrown from a laptop to an iPhone. install firewood as you wrote in the article?

Ah that’s what. If from a laptop to an iPhone, then I would recommend either sending photos to iCloud from a computer, directly through Or use cloud services.

Asus ultrabook laptop, entered BIOS, changed USB parameters to auto. After loading photos and videos, it is still interrupted. (the device connected to the system does not work)
Background: before the laptop format, I threw pictures from all iPhones, everything was in order. After installing the new Windows 10, I ran into the “folder is empty” problem, checked all the drivers, I trust the computer, reset the geo settings, set access to the iPhone with a USB screen lock, logged in to iTunes. Now he throws off several photos and interrupts, then he does not see again but you need to transfer 20 GB. What to do next?

According to the description, the point is exactly what the article is about. too fast transfer.
Further, depending on which particular Asus model:
1. Connect your phone to a USB 2.0 connector, not 3.0 (those that are 3 are either blue or marked with two S).
2. On the phone, enable “transfer of originals”.
Well, another option is to install an application for cloud storage, where you would be given the right place and put it there, and then download it, although in terms of time and convenience at 20 GB this is not the best option.

Hello Dmitry! Thank you for being in touch! The laptop has 2 USB ports, both are blue. How to manually change 3.0 to 2.0?

Sometimes there is such an option in the BIOS, but if not, then I will not offer simple methods.
But: if suddenly you have somewhere lying around some extension cable or USB splitter (by the way, there are still such built-in monitors in the monitors), then you can use it: they are many USB 2.0 and when we connect it to the 3.0 connector, and already in we will connect the cable from the iPhone to it, as a result we will get speeds of 2.0.

Thank you so much!! finally it turned out to throw everything off

good day!
If you make “transfer originals” in the settings, the computer cannot open them. I copy in small portions (15 photos at a time), it still hangs and turns off for 3-4 parties. I connect via USB 2.0 and nothing changes (what else? 13,000 photos are no joke (it is no longer realistic to navigate in these photos)

Third-party photo viewers can open HEIC photos taken by the iPhone (i.e. the very originals). details:

Good afternoon, I get the same error as in the video, (after each sent video) all the settings are turned on as needed. Another iPhone on the right side, from the side of the screen, starts to warm up when connected. When connected to a laptop (Windows 10), the “Photos” application comes out, which indicates that something is wrong with the device, but the explorer is working. The 128 Gb Iphone 7 device is completely full of photos and videos, and how evil is such a problem, while other iPhones have to drop files through AirDrop and then drop them on the PC. What can you try to do in such a situation?

Good day. Thanks for your information. I solved the problem with downloading thanks to your instructions, But I have the following problem, when I download a video for more than 1 minute to an HP all-in-one, it is very stupid, video and sound are not loaded, and when the video is opened through the Movavi video editor, there is sound but no video. Tell me how to be? But so far I have not tried all the methods. I change the video and photo settings in the IPhone XS Max phone itself

Movavi may not display video due to lack of codecs. but why the video is stupid. I don’t know. try to play with another player, VLC for example.

Good day! How to do it. so that the iPhone immediately photographed JPG? I checked it, changed it on the phone, did not automatically put it, but the original, now there is no disconnection, but I can not open the photo on the PC, it is very inconvenient. Now we need to look for these special codecs (

Third-party viewers can open:
On the topic of how to make JPG right away.

It helped, thank you!
10 times already regretted switching to iPhone.

Thank you so much! Just a great gratitude to the author for the work. I could not solve the problem with data transfer for an hour!

Thank you, I was able to copy the files, otherwise not all Live photos were copied before.

Thank you kind person!
I almost lost my mind while trying to copy the video. According to this instruction, everything worked out right away!)))

In addition to the article, not an unimportant point:
1. Allow the use of USB in the security settings: TouchID and passcode. USB accessories.
2. To fully verify that everything has entered into force, reboot the phone, and then connect to the PC.

It turned out in the first way, by switching to the option Transfer originals. Before that I suffered for a long time. thanks a lot.

In general, my phone as a hard drive is not displayed after these interruptions. What to do?

Many thanks! Not for the first time the site helps out. You are one of the best

Unfortunately, it helps every other time. It is necessary to transfer 160 gigs of photos / videos without using the cloud. And it’s tough for how long. Either the PC does not see the files in the iPhone folder, or an error pops up when copying, copying is obtained only in small portions). On USB 2.0, as a rule, he does not see files at all, and on 3.0 he sometimes sees, but again, you can go crazy. Reinstalling the drivers does not help, rebooting does too. Everything is in originals. What is wrong with these iPhones and why people do not understand such punishment. Such cool photo quality and such confused software

Wow, good afternoon. Indeed, USB 2.0 helped, although I download in small portions (160 gigs heh)