Check if the computer sees the connected flash drive in “Disk Management” (diskmgmt.Msc)
Start the disk management utility in one of the following ways:
- Press WinR keys, type diskmgmt.Msc into Run window and press Enter.
- In Windows 10, right-click on the “Start” button and select “Disk Management”.
- Go to Control Panel. Administrative Tools. Computer Management. Disk Management.
In the disk management window, note whether the flash drive appears and disappears when it is connected and disconnected from the computer.
Ideal. if the computer sees the connected USB flash drive and all partitions on it (usually one) are in a “good” state and with the FAT32 or NTFS file system. In this case, it is usually enough to name it with the right mouse button, select “Change drive letter or path to drive” from the context menu and assign it a drive letter.
If the section is faulty or deleted, then in the status you can see:
- RAW file system. In this case, use separate instructions How to fix RAW disk.
- “Not allocated.” Try to name it with the right mouse button and, if such an item is found in the menu, select “Create a SIMple volume” to create a partition and format the flash drive (the data will be deleted).
- If you see an arrow next to the name (Disk and number) of the drive on the left, right-click on the name and check if the “initialize disk” item is available.
If the label “Unknown” or “Not initialized” is displayed in the disk management utility for your flash drive and one partition is in the “Not allocated” state, this may mean that the flash drive is damaged and you should try data recovery (more on this later in the article). Another option is also possible. you created several partitions on a USB flash drive (they can be created automatically, for example, by some programs for creating bootable flash drives). Here the material How to delete partitions on a USB flash drive can help you.
If the flash drive does not see Windows XP
The most common situation I encountered when calling for setting up and repairing computers, when a computer with Windows XP installed on it did not see a USB flash drive (even if it sees other flash drives), was caused by the fact that the necessary updates were NOT installed to work with USB drives. The fact is that many organizations use Windows XP, often in the SP2 version. Updates, due to restrictions on internet access or poor performance of the sysadmin, were not installed.
So, if you have Windows XP and the computer does not see the USB flash drive:
- If SP2 is installed, update to SP3 (when performing an update, if you have Internet Explorer 8 installed, uninstall it).
- Install all Windows XP updates, regardless of which Service Pack is used.
Here are some of the fixes for working with USB flash drives released in the Windows XP update:
- KB925196. fixed errors when the computer does not detect a connected USB flash drive or iPod.
- KB968132. Fixed bugs when, when connecting multiple USB devices in Windows XP, they ceased to function normally
- KB817900. USB port stopped working after removing and re-inserting a USB flash drive
- KB895962. USB flash drive stops working when the printer is turned off
- KB314634. the computer sees only old flash drives that were connected before and does not see new ones
- KB88740. Rundll32.Exe error when inserting or removing a USB flash drive
- KB871233. the computer does not see the USB flash drive if it has just been in sleep or hibernation mode
- KB312370 (2007). Windows XP USB 2.0 Support
By the way, despite the fact that Windows Vista is almost never used anywhere, it should be noted that installing all updates should also be the first step when a SIMilar problem occurs.
Recovering data from a flash drive that the computer does not see
If in Windows disk management the computer displays a USB flash drive (which previously contained important data), but in the “Not recognized”, “Not initialized” state, and the partition on the USB flash drive is “Not allocated”, then there is a possibility that the data on the flash drive is damaged and you need to use data recovery.
There are a few things to keep in mind that increase the likelihood of successful data recovery:
- DO NOT write anything to the flash drive you want to recover
- DO NOT try to save the recovered files to the same media from where they are being recovered
There is a separate article on how to recover data from a damaged flash drive: Data recovery software.
Checking the Startup Options for the USBSTOR Service
If you disable the USBSTOR system service, the computer will stop responding to the connection of removable USB drives, that is, it will not see any flash drives. You can check the startup parameters of the service as follows:
- Go to the registry editor by pressing the WinR keys and entering regedit
- Go to HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Services \ USBSTOR
- On the right side of the Registry Editor window, check the value of the Start parameter. If it is 4, then the service is disabled. Double click on parameter and set the value to 3.
- Reboot your computer.
If the cause of the problems with connecting the flash drive was in a disabled service, these actions will correct the situation.
Removing old USB device drivers
Old USB drivers available in Windows can cause problems like “Insert disk into device”, as well as errors associated with assigning a letter to a USB flash drive. In addition, this may be a prerequisite for the fact that the computer restarts or freezes when you insert a USB flash drive into the USB port.
The fact is that by default Windows installs drivers for USB drives the moment you first connect them to the corresponding port on your computer. In this case, when the flash drive is disconnected from the port, the driver remains in the system. When connecting a new flash drive, conflicts may arise caused by the fact that Windows will try to use the previously installed drivers Corresponding to this USB port, but to the second USB drive.
How to remove old USB storage drivers:
- Turn off your computer or laptop and Disconnect all USB storage devices (and not only) (flash drives, external hard drives, card readers, webcams, etc. The mouse and keyboard can be left on, provided that they have a built-in card reader.
- Turn on your computer again.
- Download the DriveCleanup utility https://uwe-sieber.De/files/drivecleanup.Zip (compatible with Windows 10, 8.1 and Windows 7), unpack the archive.
- From the unpacked folder, run drivecleanup.Exe of the desired bitness as administrator (right-click on the file. will run as administrator).
- You will see the process of removing all drivers and their entries in the Windows registry.
When the program finishes, restart your computer. Now, when you insert the USB flash drive, Windows will install new drivers for it.
Two more methods to accomplish the same:
- Use the free Privazer program: if you run it in the advanced user mode and go to the “Certain residual records” section, there you will find an item for clearing the USB history, as in the screenshot below. Details about using the program and where to download it in the article Cleaning Windows 10, 8.1 and Windows 7 in Privazer.
- Use the USBOblivion utility, its use and loading are discussed in the section “Windows 10 does not see a USB flash drive after updating” later in the article.
Checking USB storage errors in Device Manager
Try to go to the device manager and check the status and presence of a plug-in flash drive there:
- Press WinR keys, type diskmgmt.Msc and press Enter to open Device Manager.
- See if your flash drive is displayed as an unknown device, a device with an error (with a yellow exclamation mark), or in the “Other devices” section (as in the screenshot). the drive can be called there by its real name or as a USB storage device.
- The USB drive with an error can also be shown in the “USB Controllers” section.
- If such a device is available, right-click on such a device, select “Delete” in the context menu, and after deleting it in the device manager, select Action. Update hardware configuration from the menu. Perhaps this action will already be enough for your flash drive to appear in Windows Explorer and be available.
- If after the performed action the device continues to be displayed with an error, open the properties of this device (right-click and select the “Properties” item in the context menu) and look at the error code in the “General”. “Device status” section. If an error code is present, search for it. Typical codes and specific materials for solving the problem: Request for a device descriptor failed (Code 43), Windows cannot start this device (Code 19), no drivers are installed for the device (Code 28), This device cannot be started (Code 10), The device is working Incorrectly (Code 31), The driver is damaged or missing (Code 39). Separately about Code 43: if the flash drive reports exactly this error code, if possible, check it on another computer or laptop. if there is the same situation, the reason is most likely a hardware malfunction of the USB drive or a malfunction of its connector.
And one more important point: if there are unknown devices or devices with errors in the device manager even without connecting a USB flash drive, perhaps the reason that the flash drive is not visible is this and you need to install the drivers of these devices (often we are talking about USB controllers / hubs). To do this, I strongly recommend manually downloading the drivers (chipset and, if available, USB) from the official website of the PC motherboard manufacturer or laptop manufacturer and install them. over, Considering that even if the drivers on the official website are designed for an older version of Windows than you have installed, they usually work properly on newer OS versions: for example, you can install Windows 7 drivers in Windows 10.
Windows 10 does not see a USB flash drive after updating or installing
Many users are faced with the problem of NOT displaying USB drives after upgrading to Windows 10 from previous OS, or after SIMply installing updates on an already installed Windows 10. It often happens that flash drives are NOT visible only via USB 2.0 or USB 3.0. this can be assumed that USB drivers are required. However, in fact, this behavior is often caused by drivers, but by incorrect entries in the registry in previously connected USB drives.
In this case, the free USBOblivion utility can help, which removes from the Windows registry all information about previously connected flash drives and external hard drives (mount points for USB drives). Before implementing the program, I highly recommend creating a Windows 10 restore point.
Disconnect all flash drives and other USB storage devices from the computer, run the program, check the “Perform a real cleanup” and “Save the undo reg file”, then click the “Cleanup” button.
After cleaning is complete, restart your computer and connect the USB flash drive. with a high probability, it will be detected and become available. If there is, then try also to go to the device manager (through the right click on the Start button) and Follow the steps to remove the USB drive from the Other devices section and then update the hardware configuration (described above). You can download the USBOblivion program from the Official developer page: https://www.Cherubicsoft.com/projects/usboblivion
But, in relation to Windows 10, another option is also possible. Actual incompatibility of USB 2.0 or 3.0 drivers (as a rule, then they are displayed with an exclamation mark in the device manager). In this case, the recommendation is to check the availability of the required USB drivers and chipset on the official website of the laptop or PC motherboard manufacturer. At the same time, I recommend using the official sites of the manufacturers of the devices themselves, and not the sites of Intel or AMD to find such drivers, especially when it comes to laptops. Also, sometimes updating the BIOS of the motherboard helps to solve the problem.
Solving problems when opening a flash drive
A common case is that a flash drive is still visible in the system, but access to it cannot be obtained. For one reason or another, with the corresponding error messages. Below is a list of instructions for the Most common errors of this kind:
The computer does not see the USB flash drive. what to do?
This manual describes in detail what to do if the computer or laptop does not see the connected USB flash drive: it does not display it at all (although there may be a connection sound), or it connects, but with errors. First, there are SIMple ways to fix the problem, which may work, then more complex methods of fixing problems with the connected flash drive. If the methods that are described at the beginning of the article will not help “cure” the problem, proceed to the next. until the problem with the flash drive is resolved (unless it has serious physical damage. then there is a possibility that nothing will help).
There are many reasons why you may encounter the fact that the computer does not see the USB flash drive. The problem may appear on Windows 10, 8.1, Windows 7, or XP. If the computer does NOT recognize the connected USB flash drive, this can manifest itself in different ways: sometimes there is no reaction to connections, sometimes there is a connection sound, but the USB flash drive does not appear in the explorer, sometimes the drive is visible, but it cannot be opened with various errors.
- SIMple ways to fix the situation when the computer does not see the connected USB flash drive, but there is a connection sound
- Checking for a flash drive in disk management
- Checking in device manager
- Reinstalling USB Controller Drivers
What if the laptop does not see the printer even after the steps above? It is worth trying to manually connect the printing device.
Through the “Start” menu, select the “Printers and Scanners” or “Printers and Faxes” section. It has the “Add” button on the right. The search for devices will start, and while it is going on, a shortcut “The printer you want is not in the list” will appear at the bottom. You should select it, and then follow all the prompts and recommendations of the system.
Print service not started
Drivers are not the only ones responsible for managing the printer. The Windows operating system has a separate service called Print Manager. At this stage, you need to check the status of this service.
First, as in the previous section, you need to launch the contents of the “Control” item. In the area that has appeared, closer to its lower part, it is necessary to find and name the “Services” section. All services available on the laptop or computer will be displayed. Wait for this to happen, and then select “Print Manager” from their list. We are interested in the item “Properties”:
A status window will appear, in which everything should be correct. Please note that the Startup Type field must be Automatic, and the next to Status must be Running. If everything is correct, then with the active button “Run” it should be pressed. The print service will restart:
Operating system problems
Other factors can affect the correct operation of the printing technique. These include incorrect settings, malfunctions of any elements of the operating system or even the laptop itself.
The organization of printing is affected by problems related to antivirus software, BIOS settings, and, of course, viruses.
Malware affects not only printing, but many processes in the operating system. First of all, the disks of a laptop or computer should be checked with an antivirus or a free utility.
It happens that the blocking of signals from the printer comes from antivirus software or built-in firewall. Therefore, it is recommended to disable the antivirus for diagnostics. It would be even more correct to adjust its settings, put exceptions in them for printing techniques.
In addition, BIOS settings may “fly off”, in which, among other things, the USB ports are disabled. This happens after an update or other action by the user. So make sure the USB port controller is active.
It may turn out that the whole thing is in the special software, which is responsible for the correct operation of the printer, that is, its drivers have SIMply “gone off”. This situation is most typical for Windows 7 and 8 operating systems, when the laptop does not see the connected printer.
The check is done as follows:
Get to the point “Management”. This can be done by right-clicking on the “Computer” shortcut. It is located in the main Start menu:
In the menu on the left, you need to click “Device Manager”:
Now you should find the printer by model name and visit “Properties”:
If everything is in order, you will see: “The device is working normally”.
If there is a problem, the message will be different. Then you have to install new driver versions.
Installing drivers manually
Another option, sometimes quite effective, is to download the driver program. Manual printer setup using it can help. Printing devices in most cases have conveniently arranged software, where the means of their detection are prescribed. In addition, when purchasing a printer, the kit may include an installation disc. Then there will be no need to download the latest driver from the manufacturer’s website.
It is important here that the old driver files should be deleted immediately before installing new ones to avoid software conflicts. To accomplish this, the command line is invoked by typing the Win and R keyboard shortcuts. Printui / s is written there. After executing the command, in the window, select the required file package in the “Drivers” section and remove it. It happens that before deleting, you need to stop the print service. Enter the net stop spooler command. When all unnecessary is removed, you need to activate the service again with the net start spooler command.
If Windows cannot detect a device for printing, the very first thing to do is to make sure the printer is connected properly. This is relevant, as a rule, if you organize printing on a new computer or connect a newly purchased printer.
If you select a USB port, first of all, check if it is the right connector. USB can be confused with an Ethernet slot, and it can even harm the printing device. With regard to connecting to a computer, you should always use the input located on the back panel. Avoid front panel connectors as they are NOT directly connected to the motherboard.
Also check this: if the USB version is 2.0, then the input for it is black. If it’s 3.0. blue. Interface versions Must be consistent. Highly advise Also do not use USB extension cords.
Now connected to Wi-Fi. Its signal may NOT be stable. And if too many consumers are connected to the network, which applies primarily to offices, it may disappear altogether. In such cases, the first step is to see if the router is turned on. Then you should check the correctness of the network settings, that is, the name and access code.
This refers to the physical integrity of all cords, as well as the condition of the laptop or computer inputs and the printer. First, inspect all connection cables for breaks, cuts, kinks, and other damage. The same must be done with all plugs.
It is also important to inspect all inputs, both on the laptop and on the printing device. Especially those that are most often used to connect with other techniques. Now you need to pay attention to the connection itself. Do not allow the cable in the connector to sit loose or wobble. Also, absolutely avoid pulling the cords.
The laptop does not see the printer
There are few ways to connect a printing device to a laptop. You can use the USB port the old fashioned way or make a connection via a local network or via Wi-Fi. However, it happens that the printer is not detected. Many factors can lead to this. Consider in a step-by-step sequence of actions that will help troubleshoot.
The problem that the laptop does not notice the printer boils down to poor connection, improper hardware configuration, printing service, “flying” drivers, complexity in the operating system, and some other things. The recommendations given in this review are effective in troubleshooting a faulty connection of printers from well-known manufacturers such as Epson, Samsung, HP, Canon, Brother, Xerox, Kyocera, OKI.
Immediately in a slightly outdated USB connection method, which, nevertheless, many continue to actively use. If the laptop does not see the printer via USB, then, most likely, a snag here in the incorrect setup process.
But a SIMilar situation can arise, and quite unexpectedly, when the printer communicates with a laptop via Wi-Fi or a local network. Various factors can also lead to this.
Malfunction of the printer itself
Well, if the entire list of measures to restore the ability to print has been exhausted, and the printer is still NOT responding, it is worth thinking: maybe it itself is faulty? Any component of the printing device can fail. Making repairs yourself can be tricky. After all, maybe this is just a breakdown of the connection input on the case (the contact is moving away), or maybe a faulty motherboard is to blame. So take the equipment to the service center, where experienced craftsmen will help you.
Now you know what to do if the computer cannot see the printer. If you cannot carry out these operations yourself or you have any questions, then our masters are ready to help.
The Good Deeds Service works around the clock. We conduct consultations by phone or go to the office and home at a convenient time. Leave a request in any way that is best for you, and we will certainly answer your questions!
Checking the print service
All of the above actions are useless if the service responsible for printing is disabled. This often happens when a user, in pursuit of optimizing the operating system, deactivates services that he does not need. And although each process individually “eats” very few system resources, if you Pause the work of several dozen services, it can slightly unload your computer and especially the processor. This kind of manipulation is very common among owners of weak computers. Therefore, maybe you once turned off unnecessary processes, and then forgot about it. In order to check background applications, you need to go to a special dispatcher.
- To do this, press the Win R key combination and enter services.Msc in the window that appears. Confirm your action by pressing Enter. Dot at the end of a command.
- Find “Print Manager” in the list and right-click on it. Select “Properties”.
If it is disabled, then change the startup type to “Automatic”. If an error crashes, then try to start it first and only then change the startup type. In the column “Status” there should be an inscription “Running”.
Many devices connected to your computer require drivers to function properly. This is special software that allows the operating system to access the hardware capabilities of the hardware (in this case, the printer). Sometimes it happens that the drivers work correctly, and then as a result of a system failure, they stop functioning. over, Windows may NOT notify the user of the problem. Anyway, she herself may not be aware of what is happening.
Therefore, you should start by installing / reinstalling drivers. You should NOT use different driver packages. It will be much more practical to search for the necessary files on the official website of the device developer. And from time to time you should return to it, because many large companies regularly release updates for their software.
In order to check the status of the current drivers, you need to go to the “Device Manager”. To do this, follow these steps:
- Right-click the “My Computer” icon on your desktop and select “Properties”.
- On the left side of the window that appears, find “Device Manager”.
- Then find the category “Imaging Devices” and click on it with the left mouse button. The category name may differ slightly (depending on the version of the operating system).
If you see the name of your printer, then it’s safe to say that the problem is not with the cable or the Wi-Fi module. However, if you see a yellow or red exclamation mark next to the device name, then most likely the drivers are not working properly. Alternatively, you can right-click the printer and select Properties. If in the description you see the inscription “The device is working normally”, then you can proceed to the next way to fix the problem.
If you want to completely make sure that the problem is not in the software, try completely uninstalling all drivers and reinstalling them. And you should try installing different software versions. Because it happens that on a certain hardware and operating system, a specific version of the driver is required, and it will not necessarily be the latest. Here it all depends on the specific case. There is no panacea. For the same reason, it happens that the laptop sees the printer as another device.
The laptop does not recognize the printer over Wi-Fi
If you are using a wireless connection, this is most likely a software problem. It is very rare, but it still happens that the integrated Wi-Fi module in the printer itself fails. It is quite difficult to diagnose such a malfunction at home. And you should start checking the module only if other methods did not help.
Why the laptop does not see the printer?
Connected the printer the computer does not see it? DO NOT be discouraged, following SIMple steps can correct this misunderstanding.
Modern printers, along with the rest of office equipment, can connect to a computer in different ways: via USB cable, via Wi-Fi or via a local network. Regardless of what type of connection is used, you may face a problem when the device remains NOT recognized. Today we will analyze the main ways to eliminate such a malfunction.
All methods listed in the article are universal and are suitable for products from manufacturers such as: Canon, HP, Epson, Samsung, Xerox, Brother, OKI, Kyocera and others. Follow all steps in sequence. If it doesn’t help you, then move on to the next one until you try all the possible options. In this case, you are almost guaranteed to get a correctly working device that will be displayed in your operating system. By the way in the system. Some steps may differ slightly depending on the version of Windows, but by analogy you can easily follow them.
Selecting a Printing Device
Another common reason why the laptop does not find the printer is the wrong device selected in the printing tools. By default, the printer on which you want to print should be selected. This is necessary so that tasks in automatic mode are sent to the device, which is in priority above the rest. It’s very easy to do.
- Go to the control panel, Using the key combination Win R. In the field that appears, enter the command control and Confirm the operation by pressing the Enter key.
- Select “Devices and Printers” in the “Hardware and Sound” category.
- Right-click on the name of the printer you want and select “Set as default”.
Laptop does not see printer via USB
In many, the printer was bought a long time ago, and it can only be connected by wired. Therefore, the first step is to check the cables and only then proceed to setting up the printer or the operating system. If your printer is connected in the second way, then this step can be skipped.
First of all, check how tightly the cable fits in both sockets (on the motherboard and in the printer itself). Of course, if you have several suitable wires, then try all of them. It is better to first inspect them for damage, breaks, cuts, bends, and so on. By the way, you need to connect the cable directly to the motherboard. It is better not to use the USB ports on the front side of the case and DO NOT resort to using various USB hubs and extension cords.
Also check the version of the USB connector. The most popular options are 2.0 and 3.0. The first is black and the second is blue. It is better to plug the old technique into the connector of the earlier revision. over, if you are using an old operating system and old hardware. It is also advisable to use the cable that came with the printer. It is with him that the device will be fully compatible. And finally, make sure you have the right wire. The fact is that many novice users confuse it with an Ethernet connector due to the fact that they are visually very SIMilar. But do not try to plug a cable into the printer to connect the computer to the router, and then ask the question: “why does the laptop not see the printer through the cable?”
What to do if the laptop does not see the printer: follow the steps. Using the built-in troubleshooter
There is a utility from Windows developers that automatically looks for problems in a specific category. She, of course, rarely helps, but it happens that she manages to correct the situation. There are three ways to use this tool:
- Go to the control panel using the control command entered in the appropriate field that appears after pressing the Win R combination. Then go to the “Hardware and Sound” section and select “Using the printer”.
- Also in the control panel, when you select a printer in the “Hardware and Sound” category, right-click on the device you need. In the dropdown list, you will find “Troubleshooting”.
- Or download a special utility from the official Microsoft Printerdiagnostic10 website. After installation follow the instructions.
Regardless of the startup method you choose, the auto fix tool will be activated. The utility scans the system for connected printing devices and checks for problems with them. It will check: the stability and availability of connections, the relevance and integrity of the drivers. The system will try to automatically correct the printer.
Add the printer manually
As a rule, the “operating system” itself loads the necessary components for devices from official resources when it detects new devices. However, any system can fail. in this case, you need to know how to do everything manually. Add the printing device ourselves through the menu with parameters:
- Expanding the Options menu interface using any method described in the section above in this article. Launching the device settings tile.
- We pass to the second block for scanners and printers. Click on the plus sign to add a new device. In the “Printers and Scanners” section, click on “Add”
- We are waiting for the search for available printers to complete. In this case, the printer must be correctly connected to the PC and turned on. The “operating system” can find the device itself and add it. Wait while searching for available printers
- If nothing is found, click on the link “Required printer.”. If the system does not find the printer, click on the link “Required printer”
- In the new window, select one of the items depending on the type of connection (Bluetooth, network connection by IP address, etc.). For example, let’s choose a local or network printer with manual parameters. Click on “Next”. Select the last item and click on “Next”
- Select the port in the first drop-down menu or create a new one. Click on “Next”. Select the desired port from the menu
- In the first list, highlighting your manufacturer. In our case, this is Toshiba. In the second field, click once on your printer model. Find your printer model in the window
- If you have a disc with drivers, click on the “Install from disc” button and insert the disc into the drive. If there is a disk, just click on “Next”. Insert the driver disc, if you have one
- On the next page, in the Add Wizard, write the name of the printer and click on “Next” again. Enter printer name
- We are waiting for the printer to install. Wait for printer installation to complete
- Share the printer as needed. Share your printer if desired
- In total, we get a message about the successful installation of the printer and “firewood” to it. Click on “Print Test Page”. Click on “Finish”
What to do if Windows 10 stopped seeing the printer: fix the problem
The user may need to once again print any important document on the printer. However, suddenly, when trying to perform an operation, the user discovers that printing does NOT start and the PC basically does not see the device, although the devices are correctly connected via a USB cable or Otherwise (via Wi-Fi or Bluetooth) and everything seems to be functioning. How to quickly get your Windows 10 printer back online?
Download the printer driver from the official resource
If you were unable to add a printer or find your model of a printing device in the menu and you have a driver disk, which usually comes with the device, find out the exact model of the printer (the information should be located right on the device panel), open the manufacturer’s official resource, find there your model. download “firewood” from this page and install them using the downloaded installer. Let’s look at the procedure using the example of a printer driver from Epson:
- We open the official website of Epson. We set the type of devices “Printers and MFPs”. In the second drop-down menu, specify the model of the printing device. Click on “Search”. Select your product type and model on the Epson website
- Expanding the “Drivers and Utilities” menu. Open the “Drivers and Utilities” menu
- In the menu, select your version of the “operating system”. Choose your OS version
- Click on the blue “Download” button opposite the “Printer Driver”. Download Printer Driver
- Open the downloaded driver archive through the “Downloads” panel. Run the downloaded archive with drivers
- Expanding the folder with the Russian version and the directory with the desired system bit depth. we find the setup.Exe file and run it with a double click. Open the setup file
- Click on OK to continue configuring the installation. Click on OK to start the installation wizard
- Select the exact model and click on OK. Select your device model
- Install the required port. in our case, it is USB. If desired, mark the item for defining this printer as the default printing device. Select a port and click on OK
- Enter your printer name in the field or use the model name. click on OK. Give your printer any name
- We are waiting for the end of the installation. during the installation process, the printer must be connected to the PC. Wait for the installation to finish
If the above methods did not work for you, try the following solutions:
- Update the USB controller drivers in the “Device Manager” and check if the USB itself is enabled in the BIOS settings.
- Activate Auto Print Service.
- Check your PC for viruses with installed antivirus and portable security software (AVZ, Kaspersky Virus Removal Tool and others).
- Restore the integrity of system files in the “command line” by executing Special formulas, for example, sfc / scannow.
If these methods do not help, most likely, we are talking about a hardware breakdown of the printing device itself. In this case, I took the printer to a service center to solve the problem. If the printer can be repaired, it will be repaired. Otherwise, you need to think about buying a new one. If you are connecting your printer to this Windows 10 PC for the first time and the system does not want to see it, it is possible that this device is SIMply not supported by your OS version.
We see if everything is connected correctly and if there are any physical defects
Before performing any procedures, you need to make sure that the printer and USB cable have external mechanical defects, as well as that all the connections are correct:
- Make sure that the printer is on, if necessary, turn it on (the indicator on the case should light up). If the light is off, the printer is most likely broken. A light next to or on the power button should be on. it means the printer is on
- Restart your computer, sometimes it can help.
- Check the contact of the printer cord with the PC and the printing device. Make sure the plugs of the cord are firmly inserted into the Appropriate connectors. Connect the wire to the printer and PC correctly
- Examine the cord itself for physical damage. Carefully inspect the cord itself and plugs on both sides
- Also, make sure your PC’s USB connectors are functional (connect some other device to them), AND are not clogged with dust.
- Try plugging the printer cable into a different port on your computer.
If everything is in order with the connections, the indicator is on, perhaps the printer drivers have flown or there was some kind of failure in the “operating system“.
How to fix the problem with the built-in diagnostic tool
Developers from Microsoft have included a tool in the top ten, which is responsible for solving various malfunctions in the connected printer. We will describe in detail how to start and use it:
- The classic way to launch is through the “Control Panel”. You can open it through “Start” or hold down R and Windows, type the word control in an empty line and call it OK. Enter the command control and click on OK
- On the panel, find the block dedicated to troubleshooting. If you have problems finding, use the line with the magnifying glass icon in the upper right corner of the screen. In the panel, open the “Troubleshooting” section
- Click on the second line from the left to view all categories. Click on “View All Categories”
- Wait until the end of the search for all built-in diagnostic programs available for the “dozen”. Wait for the system to find all packages for diagnostics
- They will be named “Printer” (almost at the end of the list) to launch the tool. Click on the “Printer” link
- The same tool in “Windows” 10 can be opened through the “Options” menu. you can start it using the hot combination of I and Windows or through the “Start” panel (under the profile picture there is a gear icon). Open “Settings” via “Start”
- Go to the tile to update and configure PC security. Go to the “Security Update”
- The fourth tab will be devoted to the same diagnostic utilities. Find the term “Printer” in the list. they will name it once. Find the line “Printer”
- Click on the large gray button to launch the tool. Run a utility to diagnose printer problems
- Wait for the utility to complete the initial analysis. Wait while troubleshooting
- If you have multiple printers, the tool will ask you to specify which printing device you need to diagnose. Select and name “Next”. Select the printer you are having a problem with if necessary
- If a malfunction is identified, the tool will either try to apply the solution on its own, or it will ask you to confirm this solution in advance. it will be named “Apply this fix”. Apply suggested fix
- In total, you will see a small report. be sure to familiarize yourself with it. If all problems are fixed, it will re-send to print to check if the printer is working. Read the test results
How to manually and automatically reinstall the printer driver
If a Windows 10 PC suddenly stopped seeing your printing device, its drivers may have flown. try adding the device again in Settings, or install the drivers manually using the installation disc that comes with the kit, or through the official resource of the manufacturer. Before that, it is recommended to check the operability of the printer itself (whether the indicator next to the power button is on), the correct connection, and also run a tool to troubleshoot the printer in the “operating system”.