What to do if the printer does not work

trying to install the Windows 8 driver

If, after a thorough search, you still have not found a driver for your printer, then one of two things turns out: either the manufacturer has not yet bothered to release this driver (yes, it happens, unfortunately), or this very manufacturer did not consider it necessary to provide high-quality work of your printer with the new Windows 10. One way or another, but now you just have to try to find and install the driver for the previous version of the system, i.e. Win 8.

In fact, Windows 10 has so-called backward compatibility with Windows 8 and even 7. Microsoft officially confirmed that if the hardware works with Win 7 and 8, then it will work with Windows 10. However, manufacturers, with for their part, with the guarantees of full compatibility of old versions of proprietary drivers with the new Win 10, they were in no hurry, and they are not in a hurry, so the user can only hope for the best. Go to the manufacturer’s website again, look for a driver for Win 8 by the model name, download and install it on your Win 10.

Adding a printer in Windows 10

If the program does not see the printer, or if it is not in the list of installed ones, then you should try to install it.

First: you need to go to the parameters using the WinI key combination, then select “Devices” and “Printers and Scanners”.

Now click the Add Printer or Scanner button and wait.

printer, does, work

Sometimes Windows 10 detects a connected printer and installs it. Make sure you have an Internet connection.

Second: click on the inscription: “The required printer is not in the list”, which will appear under the green search line.

You should now be able to install the printer using filters. You can install a wireless printer, or mark that it is already old.

You can also specify the path to the drivers on the site so that the program itself downloads and updates them.

Printer not working in Windows 10, problem solving

Many users this year began to switch to the new operating system Windows 10. But at the same time, many of them began to experience problems with peripherals, for example, with printers or MFPs.

They either start to print incorrectly, print but don’t scan, or don’t work at all.

Now we will try to figure out the reasons and solve this problem.

Adding a printer in Windows 10

If the automatic diagnostics does not work, or your printer does not appear at all in the list of devices, you can try to add it manually, and for old printers in Windows 10 there are additional detection options, if Windows 10 blocks the installation of a printer write a comment I will help you put.

Click on the notification icon and select “All options”

(or you can press the Win I keys), then select “Devices”. “Printers and Scanners”.

Click the “Add a printer or scanner” button and wait: perhaps Windows 10 will detect the printer itself and install drivers for it (it is desirable that the Internet is connected), perhaps not.

In the second case, click on the item The required printer is not in the list that appears under the search progress bar. You will be able to install the printer using other parameters: specify its address on the network, mark that your printer is already old (in this case, the system will search for it with the changed parameters), add a wireless printer.

It is possible that this method will work for your situation.

Manually Installing Printer Drivers

If so far nothing has helped, go to the official website of your printer manufacturer and find in the “Support” section available drivers for your printer. It’s good if they are for Windows 10. If there are none, you can try for 8 or even 7. Download them to your computer.

Before starting the installation, I recommend that you go to the Control Panel. Devices and Printers and, if your printer already exists there (i.e. it is detected, but does not work), right-click on it and remove it from the system. And after that, run the driver installer.

Windows 10 Developers Recommendations

Realizing perfectly well that the release of a new operating system will entail a lot of problems with office devices, Microsoft added by default to the standard software package a utility for diagnosing and fixing problems, which is located on the “Control Panel” and is designed for a network printer.

Select this section in the “Start” menu and click “Troubleshoot”. Next, go to the “Hardware and Sound” section and click “Printer”. A window with several choices will appear. Click “Printer” and “Next”.

This will launch a diagnostic utility that will check your PC for common errors that prevent the printer from working properly. Among other things, drivers and system services will be checked. And since it is impossible to guarantee a 100% solution to the problem, this method is the safest and easiest.

open the printer control panel

First, you should try to solve the problem using standard Windows 10 tools. In the search bar, write “printer”, in the list that appears, click “Devices and Printers” and go to the printer control panel.

buying a new printer or demolishing Windows 10

If you have reached this stage, but your printer has not worked with Windows 10, then their “friendship” most likely will not work out that way. If you still have any doubts, then it is better to seek advice from an experienced specialist (service center or manufacturer’s technical support) or spend a little more time looking for answers on the Internet (profile forums, blogs, pages in social networks).

Surely, your problem is not exclusive, and someone has already tried to solve it and, perhaps, even solved it. But if you still did not find the driver for Win 10, and in this regard do not intend to spend money on a new printer, then all that remains is to roll back the operating system of the computer to the previous version (again, if possible). Details about the procedure for downgrading from Windows 10 to Win 8 or 7, for example, here.

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Failure of the print head

Most often, the owners of such mechanisms are faced with the failure of printheads. In most cases, they simply wear out and need to be replaced due to the frequent movement of moving parts. This happens in all models in different ways, depending on the quality of the assembly, however, printing after that becomes impossible and the part needs to be urgently replaced.

Fastening unit malfunction

Earlier, we talked about one component of the fusing unit, which was responsible for temperature control and ink baking. However, this element of the printer consists of many small parts that are responsible for the normal operation of the device. Loud crackling of equipment in operation and constant paper jams indicate a complete breakdown of the fusing unit, so it needs to be replaced as an assembly.

Now you know about all the common problems of laser printers and you can make diagnostics yourself to find faults.

Paper picking problems

We figured out the ink and print units, now let’s talk about the second most common problem, which is associated with the capture of paper and its further passage through the interior of the printer. As you know, the device contains special elements responsible for the movement of paper. If something goes wrong with him, the paper will jam, it will not be caught at all or will break.

The printer does not pick up or jams on paper

Paper pickup problems can occur not only with hardware problems, but also when the software is incorrectly configured. In this case, you will need to check these two options to find the correct solution to the problem. Detailed instructions on this topic can be found in our other article at the following link.

Paper jams at the exit

Two completely separate rollers are responsible for gripping and dispensing paper, which are located in different places. The problem with the second of them also causes difficulties with paper jams, only it happens at the issue. The solution here is one. to clean the roller, and if it is ineffective, replace the component with a new one.

Malfunction of the paper registration sensor

Each printer has a paper registration sensor that reads the tray and outputs information about the sheets that are in it. Sometimes it gives incorrect information about missing or jammed sheets. If such a problem with the sensor was found, you need to replace it at the service center.

Breakage of individual needles

As mentioned earlier, the image is formed mechanically by point impacts. They are carried out using the appropriate needles. If the output image turns out to be inaccurate, the characters differ from each other, or parts of the picture cannot be disassembled at all, you need to inspect all the existing needles, find the broken ones and replace them. In addition, magnets are responsible for the movement of the needles, so the appearance of white stripes means the need to replace this component.

Error sending document to print

The appearance of an error about sending a document to print is the most common and common problem on all types of printers. In the case of magnetic devices, you will need to check the cable connection, as well as inspect it for physical damage. If the check does not bring any results, reinstall the driver using the included licensed disk or floppy disk.

Frequent breakdowns of inkjet printers

An inkjet printer works by analogy with a dot-matrix printer, only here a special matrix with liquid dyes is used instead of needles. The printing speed of such machines is still slow, but their advantage lies in the more flexible transfer of different colors and shades, allowing you to print photos and other similar projects. Such a device has a more complex design only of the elements responsible for the supply of ink. All other malfunctions have exactly the same symptoms and solutions as shown in laser models. So let’s focus specifically on ink.

Frequent breakdowns of laser printers

Models of laser printers print the fastest, respectively, the image is applied to the document using special lasers and the use of a printing system, where the main component is a dry toner cartridge. Therefore, in the vast majority of cases, breakdowns are associated precisely with the printing elements or toner.

Problem # 2: drivers not installed

For the printer to work properly, you need to install a driver on it, which will allow you to correctly determine the model of the device and “enable” all the functions necessary for printing, setting up and preventing problems. How to determine if there is no driver? Go to “Options”,

enter “Device Manager” in the search bar and open.

As you can see, the system could not install the printer on its own and marked it with a yellow triangle with an exclamation mark.

It is desirable that the driver be installed from the disk that usually comes with the device. If there is no disk, the Internet will help us out. Let’s look at the example of the Canon i-sensys MF4450 MFP, how to install the driver correctly:

  • open a search engine (for example, Google or Yandex) and write in the search bar “download the driver from the official website for (model)”. Instead of an ellipsis, indicate the model you need, it can be found on the front panel of the device. For example, Epson L 1300 or Samsung SL-M2070;
  • download the driver version you need from the official website, it is better to choose the latest one;

Important! Drivers are of two types: x-32 (x-86) and x-64, for operating systems of different bit sizes. Install only those drivers that suit your OS! Right-click on the “This PC” icon and click on “Properties.” Pay attention to the item “System type”. As you can see, it says x-64, which means that the driver you need will be called “driver for Canon i-sensys MF4450 x-64”;

  • run the downloaded file and follow the instructions of the installer;
  • if everything went well, then you will see your printer among the installed ones. To do this, click “Options”, enter “Devices and Printers” in the search bar and open. As you can see, everything is installed and displayed correctly.

Reason # 7: Printer prints without color

A very common problem with inkjet printers, especially those equipped with CISS (Continuous Ink Supply System). If the printer prints white sheets, the ink nozzles are clogged. In the printer settings, you must select “Cleaning nozzles” and the color will appear. Sometimes this operation must be repeated several times, if the nozzles are heavily clogged.

  • disconnect the CISS from the printer;
  • check the serviceability of all hoses, they should not have holes and kinks;
  • check that the bottom plugs of the cartridges allow the ink to escape;
  • if there is air in the hoses, remove it with a syringe;
  • fill the CISS with ink, close the filling holes, then open the air plugs to create the desired pressure.
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All work is best done with gloves, because the ink is very difficult to wash off hands.

Problem # 3: Printer is not selected as primary

A common nuisance. the printer does not print Word documents. Most likely, in this situation, the wrong device is selected and print jobs go “into the void.” Open Microsoft Word and click on the round options window (or the inscription “File”, depending on the version of Microsoft Office).

Next, click on “Print” and in the “Printer” field, see that your device is selected.

To avoid the problem of incorrect selection in the future, go to “Devices and Printers” and right-click on the icon. Select Use as default. Now all print jobs will be sent to the address.

Reason # 8: cartridge out

When the ink or toner in a cartridge runs out, instead of buying a new one, it is much more profitable to give it to a refueling station. If the printer does not print after refilling the cartridge, there are several possible reasons:

  • the printer did not work for a long time after refueling and the nozzles are clogged with dried ink. In this case, simply run the Nozzle Cleaner several times. Another option is to purchase a special cleaning fluid. Place the printer in a container with a cloth soaked in detergent at the bottom. Leave the cartridge to soak overnight (at least 8 hours). After that, gently wipe the printhead with a clean cloth;
  • if you have a laser printer, make sure the device does not display an error message. It usually looks like a pop-up window or a blinking red light on the printer itself. If there is an error, check that the cartridge is inserted correctly, until it clicks;
  • the most unlikely reason is refilling with the wrong type of ink. If you refilled yourself, make sure that the type of ink matches the marking on the cartridge itself. Otherwise, the cartridge is easier to throw away than it is to try to recover. I assure you that the spent nerves and time are not worth it.

Problem # 1: no network or computer connection

The printer, as a complex technical device, must be powered from the mains and connected to the system unit for correct operation. Therefore, if you are sure that there is ink in the printer, but it does not respond to your actions, do the following in order:

  • check the power cable to see if it is firmly inserted;
  • make sure the switch is in the on position;
  • check that the cable connecting to the computer is inserted;
  • if there is a screen on the printer, make sure it is functional and displays information.

If the printer is connected but not responding, then the problem is something else, either the driver or the print service.

Problem # 6: black color problems with laser printers

The printer may not work correctly with all paper, but only with the one that it supports. If you have a laser printer and it starts printing black sheets, check to see if you accidentally inserted fax paper. Heat turns black and becomes unusable for printing. At the same time, it looks like plain paper.

If the paper is correct, open the printer and look inside. The sheet may wrap around the image drum and the machine will feed out black sheets. Gently pull out the sheet and everything will be fine.

If you recently returned the printer for repair or refueling, it is possible that inexperienced specialists could light the drum. Wait a few hours and try printing again. The photosensitive layer should be restored. If this does not happen, then the drum unit needs to be replaced.

Removing a Printer

If the status appears when you send jobs to the printer “driver not available”, try uninstalling the device and its associated software, then plugging it back in. When the device is detected as newly connected, Windows will initiate the installation of a standard driver for it.

Expand Control Panel with the control command. launched from the Run window (WinR).

In the upper right corner, switch the view to categories and open the “Devices and Printers” section.

Right click on the problem printer and delete.

Now expand the Win R dialog again and execute devmgmt.msc.

On the Print Queues tab, right-click and select Delete. This item may be missing after removing hardware from the Control Panel.

Now go to the Programs and Features section by running the appwiz.cpl command.

Find all printer apps and uninstall them.

After completing the previous steps, disconnect the printer from your computer if you connect it with a USB cable, or from your router if you are using wireless access. Turn off your computer, printer and router.

Then wait 2-3 minutes before plugging everything back in. Now connect your devices using a USB cable. Wait for detection so that the system can install the standard drivers.

Return to the control panel, right-click to expand the context menu and select “Set as default”.

Now try printing a test page. If the driver is still not available, see the next solution.

Driver not available status on printer in Windows 10: what to do?

A printer driver not available error means it is either incompatible or out of date. Windows also cannot recognize the device if it is damaged. What to do when an error prevents print jobs from being printed.

Reinstalling drivers manually

If the status remains unavailable, try updating the software manually. There are known cases of printing problems after a Windows update. Updated drivers from Windows 10 Update do not always work correctly on all systems, especially if using HP models. To solve the problem, download the latest software from the manufacturer’s website, then disable the installation of drivers from Microsoft servers.

First, download the latest software from the manufacturer’s website to an available disk space.

Go to the “Device Manager” command devmgmt.msc from the Win R window. On the Print Queues tab, right-click the context menu and select “Refresh”.

On the screen for selecting the update method, go to the second option (search on this computer).

Use the Browse button to locate the downloaded software folder, then follow the instructions on the screen.

Note: Sometimes the printer is not available in the manager. In this case, run the installer.

Now check if it works correctly. If so, go to Microsoft and download the wushowhide.diagcab package.

Run the package and select “Hide updates”.

Now disable printer update (if present). After Windows Update will not automatically update this hardware.

Manually adding a printer

If the utility did not help to solve the problem or the PC does not see or cannot find the printer in Windows 10, the device should be added manually and set the correct parameters in the settings.

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We click “WinI”, select “Devices”, then “Printers and scanners”. A new window will appear in which you must click the “Add printer or scanner” button.

We connect the computer to the Internet and enable Windows 10 to find the device and install the necessary drivers.

If the printer model is old enough, the system may display a notification while searching for drivers. Note that “The required printer is not listed” or select other options. In most cases, the most effective method is to age the device.

Windows 10 Developers Recommendations

Realizing perfectly well that the release of a new operating system will entail a lot of problems with office devices, Microsoft added by default to the standard software package a utility for diagnosing and fixing problems, which is located on the “Control Panel” and is designed for a network printer.

Select this section in the “Start” menu and click “Troubleshoot”. Next, go to the “Hardware and Sound” section and click “Printer”. A window with several choices will appear. Click “Printer” and “Next”.

This will launch a diagnostic utility that will check your PC for common errors that prevent the printer from working properly. Among other things, drivers and system services will be checked. And since it is impossible to guarantee a 100% solution to the problem, this method is the safest and easiest.

What to do if the printer does not work in Windows 10?

After the November update of Windows 10, many users have had problems with their printing devices. The network printer does not work, does not print pages, or the PC simply does not see the device. If you are facing a similar problem on Windows 10, then you should check out some guidelines.

Printer manufacturers and Windows 10 support

Many printer manufacturers are already working on support for Windows 10. So it’s worth highlighting a few highlights:

  • HP (Hewlett-Packard) already has a number of drivers for its printing devices. You can download them from the official website of the company. http://support.HP.com/ru-ru/document/c04755521
  • Epson promises support for MFPs in Windows 10. The required drivers for some models can be downloaded from the link http://www.epson.com/cgi-bin/Store/support/SupportWindows10.jsp
  • Canon also keeps up with the leaders. Drivers for most models are already available on the manufacturer’s official website http://www.usa.Canon.com/cusa/consumer/standard_display/Windows
  • The equally popular Panasonic printers, unfortunately, will receive support only in the next 2016. Therefore, you can set up a printer under Windows 10 by downloading and installing drivers in compatibility mode.
  • Xerox Management Assures No OS Compatibility Issues with Printing Devices.

Also, if a Windows 10 computer does not see the printer after a clean installation or update, and the drivers are up-to-date, the system developers recommend downloading a utility on the device manufacturer’s website to solve the problem. For example, at HP. it is the HP Aio Printer Remote software. After installing it, the connection problem should disappear.

What to do if the printer does not print?

A printer connected to a computer has long ceased to be a curiosity available only to very wealthy people or large companies. Now its purchase will no longer hit the budget of even the most poor family.
It would seem: this is the time when you can fully enjoy the fruits of progress, however Sometimes you have to figure out why the printer does not print. The reasons can be very different: from the simplest, which can be eliminated by yourself in a couple of minutes, to the most complex, in which the restoration of the device’s operability is possible only in a service center. In this article, we will give an answer to the question of what to do if an inkjet printer does not print.

All modern models are equipped with a paper sheet feeding system. Now it is enough to place a stack of A4 sheets in a special tray, and the printer will take them one at a time when printing. However, not everyone knows that if the printer does not print, then this particular node needs to be checked. The fact is that a special sensor is installed in the sheet feeding system, which determines whether the tray is full or empty. In most models, it is electromechanical, so it is not very reliable. Thus, if, for example, a Canon printer does not print, and the empty tray lamp flashes on the panel (although there are sheets there), then you need to take a pack of 20-80 A4 and place it in the tray, and then. extract. This needs to be done several times. This is usually enough. Our advice: Always keep the tray full. Avoid working with 1-5 sheets in it.

Some users, after trying to independently install the ink supply system in cartridges, are faced with the fact that the printer does not print: everything seems to be assembled correctly, but printing does not work. Often this is due to the displacement of the head block in the off state of the printing device, which causes a failure in the positioning of the carriage. In this case, you need to disconnect the printer from the mains, and after a minute, turn it on again. If there is a reset button on the device panel, use it. Do not forget that if the housing cover is loosely closed, the printer will not print.

The popularity of inkjet printers is largely due to the ability to self-refill ink cartridges, which significantly reduces the cost of prints. However, if earlier manufacturers fought with these recommendations and the denial of warranty service, claiming that third-party paints can damage the nozzles of the heads, now a more advanced solution is being used. For example, if an Epson printer does not print, and the cartridge in it has recently been refilled, then you should know that a special chip is installed on the ink tanks that tracks the amount of ink used. Obviously, if the flow meter greatly exceeds the capacity of the cartridge, then this means that a refill has been performed and printing is blocked. In some models, the counter in the chip can be reset / frozen by software. A more radical solution is to replace the chip with a reprogrammed one. The operation is paid, but with large volumes of printing, it quickly pays for itself. Without it, work with CISS in some models is impossible.

Signal transmission to the heads is carried out by means of copper contact pads. They are gradually oxidized, which can lead to an increase in resistance and signal suppression. The pads need to be gently wiped with a stationery eraser.