Windows 10 sees printer but does not print

Adding a device for printing

The next method also uses standard operating system tools. To use, you need an Internet connection. If Windows 10 does not see your HP or other brands printer, follow these steps:

  • Open the “Control Panel”. in the Run (WinR) window enter the command control
  • To add a device, click the “Add Printer” or “Add Device” button

After that, it will take some time, it is possible that the operating system will be able to find the appropriate device, download and install the required driver.

If the search was unsuccessful and the laptop does not see the Windows 10 printer (when using laptops, the problem is more common than with stationary computers), you need to click on the button where it says that the required device is not in the list.

A list with further possibilities for solving the problem will be displayed, including a special search for old types of equipment, adding by name, adding by address in the network, searching with manually set parameters.

Installing and updating device drivers

Finally, we come to the most important issue related to the fact that the driver is not installed for the printer. You can check its status in the “Device Manager”.

At least if the printer is marked as an unrecognized device, you can simply try to update the appropriate software for it.

In some cases, the search for a non-standard driver by DEV and VEN identifiers helps. Windows 10 does not see the printer just because there is no such driver in its own database. When reinstalling after downloading the driver, use the indication of the location where the installation file is saved or, if possible, install it yourself from the EXE distribution or the INF information file (for an EXE object, using the PCM, run as administrator is selected, and for an INF file, the line “ Install “).

But there may be a completely non-standard situation when Windows 10 does not see the printer via USB. It is possible that everything is in order with the device itself and its drivers, but the USB controller drivers are missing (it may be that the port itself is damaged). Try either reconnecting the printer to a different connector (it may require USB 3.0 instead of 2.0), or reinstalling the USB controller drivers. Finally, just check the USB cable or plug in the device via another standard connector.

But as for updating drivers, it is better to do it not using your own system tools, but to use specialized automatic update utilities. Programs like Driver Booster, Slim Drivers and the like have proven themselves quite well. Search and download will be carried out exclusively on the official resources of equipment manufacturers, and software of this type will be installed for absolutely all hardware and virtual devices present in the computer system, and not only for printers (although you can mark only the printing device, update the software for it, and after reboot see how it will function).

Checking the connection

Understanding why Windows 10 does not see the printer, you should first pay attention to the technical issues. The operating system may not be the problem. Sometimes it turns out that the cord was accidentally pulled out. Check the USB ports and the condition of the connecting cable for external damage.

It is imperative to make sure that the equipment is in working order. If the printer actually works but does not print, the problem might be a lack of ink or toner. After making sure that there are no technical problems, you can proceed to troubleshooting problems related to the operating system.

Manual installation

If the previous point did not help and everything also does not see the printer on the Windows 10 network, you need to download the device drivers from the manufacturer’s official resource. When choosing, pay attention to the bitness of the system. 32 or 64 bits. When Windows 10 doesn’t see a Canon or another manufacturer’s printer, go to that manufacturer’s website. Drivers downloaded from extraneous resources can pose a threat to the security of the computer and the network to which it is connected. Therefore, pay attention to the resource from which you are downloading the driver.

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Before installing the driver, you should uninstall the old version, if it was installed. To do this, in the device manager (devmgmt.msc command) select a device from the Print queues list and click the delete button in the application panel.

If the manufacturer does not have a driver for Windows 10, you can use the version for 7 or 8, the developers have provided for compatibility of software products. In most cases, the problem lies precisely in the fact that the printers are not installed in Windows 10, and downloading the official drivers helps in restoring performance.

First and Easiest Troubleshooter

So, we assume that Windows 10 does not see the HP printer, although up to a certain point it worked quite well. The first step is to check the connection to the computer, turn off and then turn on the device, or even just restart the computer to which it is connected.

It is quite possible that this will work. In at least some cases, printing resumes. This applies to both local and network printers.

However, if printing did not start, in the settings for specifying the location of the network device, you do not need to select it from the list, but write the address and name manually.

Windows 10 stopped seeing the printer. Solution to the problem

For most Windows users, after updating the operating system to Windows 10, there is a problem in detecting a printer or MFP connected to a PC. The computer simply does not see it. Let’s face this problem.

Check for problems.

First, you can use the built-in program to diagnose problems. It is installed automatically, along with the installation of Windows 10.

To enter the troubleshooting module, you need to do the following:

  • Go to the “Start” menu;
  • Click on “Control Panel”;
  • Select large icons in the category;
  • Click on the item “Troubleshooting”;
  • Then select “Hardware and Sound”;
  • Select the item “Using the printer”;
    After clicking on the last item, the troubleshooter will start. It will check printer connections, required services and drivers.

Windows 10 Developers Recommendations

Select this section in the “Start” menu and click “Troubleshoot”. Next, go to the “Hardware and Sound” section and click “Printer”. A window with several choices will appear. Click “Printer” and “Next”.

This will launch a diagnostic utility that will check your PC for common errors that prevent the printer from working properly. Among other things, drivers and system services will be checked. And since it is impossible to guarantee a 100% solution to the problem, this method is the safest and easiest.

Hopes for a hassle-free update did not materialize

A couple of days ago, Microsoft released an out-of-order mandatory update for all versions of Windows 10. The update aims to fix a printing issue that was created in the previous update. As it turned out, Microsoft fixed the printers in a fresh update, but managed to break the Start menu.

Windows, printer, does, print

Windows 10 online users are complaining about a critical error message after installing this required update. Other users complain about the inability to install the new update at all.

And, as if the above is not enough, some users note that problems with printers persist after installing the update.

Recall that on September 26, Microsoft released a cumulative update for Windows 10 under the number KB4517211, which fixes a number of problems, including muffled sound in games. At the same time, users have problems with printing, especially on HP printers.

Interestingly, this is not the first time that a Windows update has caused the Start menu to malfunction in recent times. In September, this happened to a small number of users after a planned update at the beginning of the month, and then Microsoft marked the problem as resolved, simply because it could not find it.

Connecting the Printer to a PC.

The troubleshooter may not be able to fix the problem and may not see the print device. Therefore, you should try to install it yourself. There are a couple of ways to do this:

  • You need to go to the parameters item through the control panel or just press the “WinI” keys. Then go to “Devices” and select “Printers and scanners”. Click the Add Printer or Scanner button and wait a bit. In some cases, Windows 10 does not see the printer, but there are times when the system successfully connects and installs it. In this case, the Internet must be connected to the PC.
  • The printer you want may not appear in the search results. Then click on the button “The required printer is not in the list” under the green search line. Thus, you can install the device using filters and specify the path to the drivers on the site. The program itself will download them and install.
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Inspection of the USB port and connecting cable.

To begin with, just in case, we need to check the health of the USB port (suddenly you accidentally pulled the cord and it malfunctioned). You also need to check if the wire is plugged into the device, as it may be disconnected from the PC.

You should also inspect the printer itself: is it turned on, if there is ink in it, etc. If any of this happens, fix the problem and check the connection of the device to the computer again.

If everything is in order, then let’s move on to troubleshooting the Windows 10 operating system itself.

Search for problems

You can search for problems using the system utility. It may also try to fix the problem automatically.

    Right-click on the “Start” icon and select “Control Panel”.

Under “Hardware and Sound” select “Printer Usage”.

After searching for errors, the utility will provide you with a report and solutions to the problem.

The standard troubleshooter will in most cases solve basic problems and some glitches.

Windows 10 support information from printer manufacturers

Below I have collected information about what popular manufacturers of printers and MFPs write about the work of their devices in Windows 10.

  • HP (Hewlett-Packard). The company promises that most of its printers will work. Those that worked on Windows 7 and 8.1 will not require a driver update. In case of problems, you can download the driver for Windows 10 from the official website. Additionally, the HP website has instructions for solving problems with printers from this manufacturer in new operating systems: http://support.HP.com/en-us/document/c04755521
  • Epson. Promise to Support Printers and MFPs in Windows The necessary drivers for the new system can be downloaded from the dedicated page http://www.epson.com/cgi-bin/Store/support/SupportWindows10.jsp
  • Canon. according to the manufacturer, most printers will support the new OS. Drivers can be downloaded from the official website by selecting the required printer model.
  • Panasonic. promises to release drivers for Windows 10 in the near future.
  • Xerox. write about the absence of problems with the operation of their printing devices in the new OS.
Windows, printer, does, print

To eradicate all problems that interfere with normal printing in your Windows 10, run the Print-Spooler-Repair-Tool as administrator and click the “Repair” button, you will get the result, in a minute, in the overwhelming majority of cases, your printer starts working like brand new.

In addition, I also advise you to clear your spooler, with this script, so that there are no stuck tasks.

If none of the above helped, I recommend using Google search (and I recommend this particular search for this purpose) for a query consisting of the name of the brand and model of your printer and “Windows 10”. It is very likely that your problem has already been discussed in some forums and a solution has been found. Do not be afraid to look at English-language sites: they come across the solution more often, and even automatic translation in the browser allows you to understand what is at stake.

Printer not working in Windows 10

After upgrading to Windows 10, many users encountered problems with their printers and MFPs, which either the system does not see, or they are not detected as a printer, or they simply do not print as they did in the previous OS version.

If your printer does not work properly in Windows 10, this manual contains one official and several additional methods that can help fix the problem. I will also provide additional information regarding support for popular brands of printers in Windows 10 (at the end of the article). Separate instruction: How to fix error 0x000003eb “Failed to install printer” or “Windows cannot connect to printer”.

How To Fix Printer Issues In Windows 10 [Tutorial]

Windows 10 support information from printer manufacturers

Below I have collected information about what popular manufacturers of printers and MFPs write about the work of their devices in Windows 10.

  • HP (Hewlett-Packard). The company promises that most of its printers will work. Those that worked on Windows 7 and 8.1 will not require a driver update. In case of problems, you can download the driver for Windows 10 from the official website. Additionally, the HP website has instructions for solving problems with printers from this manufacturer in new operating systems: http://support.HP.com/en-us/document/c04755521
  • Epson. Promise to Support Printers and MFPs in Windows The necessary drivers for the new system can be downloaded from the dedicated page http://www.epson.com/cgi-bin/Store/support/SupportWindows10.jsp
  • Canon. according to the manufacturer, most printers will support the new OS. Drivers can be downloaded from the official website by selecting the required printer model.
  • Panasonic. promises to release drivers for Windows 10 in the near future.
  • Xerox. write about the absence of problems with the operation of their printing devices in the new OS.
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    If none of the above helped, I recommend using Google search (and I recommend this particular search for this purpose) for a query consisting of the name of the brand and model of your printer and “Windows 10”. It is very likely that your problem has already been discussed in some forums and a solution has been found. Do not be afraid to look at English-language sites: they come across the solution more often, and even automatic translation in the browser allows you to understand what is at stake.

    Adding a printer in Windows 10

    If automatic diagnostics does not work, or your printer does not appear at all in the device list, you can try adding it manually, and for older printers in Windows 10 there are additional detection options.

    Click on the notification icon and select “All options” (or you can press the Win I keys), then select “Devices”. “Printers and scanners”. Click the “Add a printer or scanner” button and wait: perhaps Windows 10 will detect the printer itself and install drivers for it (it is desirable that the Internet is connected), perhaps not.

    In the second case, click on the item “The required printer is not in the list”, which will appear under the search progress bar. You will be able to install the printer using other parameters: specify its address on the network, mark that your printer is already old (in this case, the system will search for it with the changed parameters), add a wireless printer.

    It is possible that this method will work for your situation.

    Manually Installing Printer Drivers

    If so far nothing has helped, go to the official website of your printer manufacturer and find in the “Support” section available drivers for your printer. It’s good if they are for Windows 10. If there are none, you can try for 8 or even 7. Download them to your computer.

    Before starting the installation, I recommend that you go to the Control Panel. Devices and Printers and, if your printer already exists there (i.e. it is detected, but does not work), right-click on it and remove it from the system. And after that, run the driver installer. It can also help: How to completely uninstall a printer driver in Windows (I recommend doing this before reinstalling the driver).

    Fix Printer Not Accepting Print Command

    Solve printer problems

    If you are unsure of what is causing the error, follow these steps one at a time:

    First of all, run the troubleshooter. This tool will allow you to reboot the printer and drivers and check for errors. Turn on the printer before proceeding.

    Open the troubleshooting section by using the ms-settings: troubleshoot command launched from the Run window (Win R).

    On the right side, click on the Printer tab and run the troubleshooter. If an error was found as a result of the initial scan, click on “Apply this fix”.

    After completion, restart the service and clear the print queue as instructed in the previous method.

    Then restart the printer. Sometimes this solution is enough to fix the problem. If there are any jobs in the queue that cannot be deleted, restarting should clear them. Turn off the power to the printer, disconnect it from the computer, and then reconnect and turn it on. Now try to print your document. often than not, this should resolve the printing error.

    Check for paper. Problems often occur when picking up paper in the input tray. Especially when using an MFP, another function could “fix” the sheet for its operation.

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